Anyone know what's up with them? Vacation?

I've had good experiences with them in the past, but haven't been able to reach them for three days. The website is down (for remodeling) as well.

Happy Motoring!

They had to go Minnesota to finish a rally conversion-they should be back this weekend.

PS. they are great people to deal with.

thanks :)

.....

Well, my personal experience with Rallispec was positive. They had good prices, and my order arrived promptly. Cant fault them.

I ordered a strut tower bar and they sent me a anti-sway bar instead, which never arrived anyway. Somehow they sent the wrong part to the wrong address. :)

But they were cool about it and gave me a full refund as soon as I called them about it.

They're back!

is the rallispec site still being overhauled or do i just have the wrong link?????

I do Believe they closed

They did.

Brian
http://www.ravensblade-impreza.com
http://www.imprezamods.com
http://www.scoobymods.com
You and the Captain make it happen!

I've always heard a lot of good things about Rallispec, and it was great to have the opportunity to experience it myself. My friend and I drove up there to have my defi gauges/vishnu uppipe/torsion bars installed. They were in the midst of two engine transplants and two rally car preps, but still found the time to do my installations. The service was great, and needless to say, Dave, Greg and Jane are truely professionals. (Greg actually found a typo on Shiv's uppipe letter, so I'll have to email Shiv about it) :)

Total installation/tuning took about 8 hours, and the labor fee was very reasonable. At first there was a minor fuel leak and exhuast leak, but they fixed that in no time. All in all, I'm very satisfied with their service and professional attitude (like that's a real surprise) ;)

It's great to see Rallispec sticking around for the subaru aftermarket, and keep up the good work guys!

Dave does do good work and has a great sti parts hookup.

www.rallispec.com

:)

Dave just completed a jspec WRX conversion with a zillion customizations/extras to boot on my Impreza. Since the summer when my jspec project began, until last week when it finished (for now:devil: I've been working with Rallispec, preparing for this swap. In those 9 months I have nothing but good things to say about Rallispec, and if I could do it over, I wouldn't change a thing.

Incidentally, I took my car in to an expert car wiring guy the other day, and he hooked me up with an alarm, and inspected Dave's wiring work...he was shocked and said all the wiring behind the dash, etc, looks TOTALLY stock.

Annointed, was it your blue RS (wrx by now :) ) that's in front of the shop? I saw that EJ20 up on the engine stand with the new block. They were also working on a red 4 door so I dunno. But either one looked great!

Originally posted by NeoGeo
Annointed, was it your blue RS (wrx by now :) ) that's in front of the shop? I saw that EJ20 up on the engine stand with the new block. They were also working on a red 4 door so I dunno. But either one looked great!

I'm the red 4 door you saw. I only went for 300 hp, but the dude with the blue RS you are referring to is going all out! I've drivin mine 1500 miles in the 7 days since I got it back, and it is a BEAST, so I can't imagine what kind of a beast his car will be when its finished:eek:

Just got back from Ralli Spec in NJ. Dave and Greg worked on my 2.5RS. Did a great job! Had installed flywheel, clutch, turbo, gauges and a custom exhaust. Great quality! Thumbs up.

www.rallispec.com

these guys do great work and they answer all my dumb questions too. thanks.

We appreciate your business, and your kind words even moreso. Thanks! :D

Yes, Rallispec is a great vendor. I called and ordered the Bosal downpipe from them. Very polite and easy to deal with on the phone, got the product ordered and it arrived when it was supposed to.

A+ for great service, fast shipping, including all gaskets/instructions, good prices.

Thanks
Evan

i'll have to agree with everyone, rallispec is A1 when it comes to customer service.
i just ordered some wheels from them, and they arrived when they said they would, they were flawless, and they even took time out to talk to me about general questions i had re: my impreza...
i definately will not hesitate to do business with them again...
thanks
greg

Got the Bosal downpipe from them for the right price, delivered when they said it would be, very professional, curteous.......... Awesome pipe. I just wish i lived near them to get work done!!!

Closes good shop for me is 3.5 hours!! (upstate NY)


STEVE

commandoe99~

It is a VERY easy install. Simply unbolt the the stock downpipe from the 3rd cat section and from above the car (with the hood up) work with a socket wrench to get at the heatsheild bolts. Then attack the 5 turbo bolts. Soak them with wd40 before. Then take out the stock downpipe and attach the new bosal. Make sure you use new gaskets and your bolts are tight.

peace
evan

Great company to do business with. I recieved my bosal downpipe 2 days after ordering and great customer service.

Just received the parts I ordered as part of the STi Group Buy sponsored by Rallispec in August. Here's what I ordered:

Genuine Subaru STi catless uppipe
STi Red stitched leather 5 speed shift knob

First of all, the parts were delivered EXACTLY when they were promised. We were all told ahead of time that this group buy was coming by boat, directly from Japan, and to expect delivery in 4 - 6 weeks. Yet, in spite of the recent west coast labor problems, the parts still arrived when promised. AND they only charged me $7.00 for UPS to my home! Outstanding....

Second, the parts.....
The uppipe...Genuine brand new Subaru, with factory heat shields, part # sticker and "Subaru" embossed in the heat shield...but here's the kicker: They even included the proper resistor for me to do the "EGT resistor mod" ,since the STi uppipe doesn't have a provision for the EGT probe! I didn't request this from them, and they certainly didn't have to go through the extra expense of this for my benefit...

This my friends, is exemplary customer service!

As for the shift knob....Same STi shift knob offered for sale by another vendor for $98.00, Rallispec supplied for $56.00! "Nuff said!

Needless to say, I'm extremely impressed and would recommend Rallispec to anyone without hesitation.....

Greg and Dave, thanks! Look forward to many more purchases in the near future.....

Thank you for giving us your business!

Whats your website rallispec?

Nevermind I found it... duh me...

i just went to rallispec today. . and just liked to give a thumbs up for them. . excellent service and VERY friendly . .going there monday to get my bosal catback installed. . .i didn't know who i was talking to, but if that person is reading this. . thanks for answering all my dumb questions :D . . i'll see ya'll on monday. . goodbye

Yea all those guys are awesome. Maybe ill see ya there Monday because I have to drop off my car for my turbo installation:D

RS-T !!!
Jodie

Got everything in. Install is perfect and runnin awesome. I was only without a car for 2 days. This is my first turbo car I've owned and I dont think Ill live without a turbo again. Hopefully everything stays together now.:rolleyes:

RS-T
JOdie :D

I brought my car there on a friday to get turbo, downpipe, and uppipe installed. I was supposed to get it back sat. . but. . dave had an accident leading to not finishing the car. So since they knew that car was my life basically (school and work) they offered me a rental car NO CHARGE! Now thats what i call customer service. . they even dropped it off at my friend's house. :) Just givin' the guys and girl at rallispec a big thumbs up!!

It sounds like they guys at Ralispec test drove your car, probably a little like Ralispec style. You know the way a valet guy would drive a porshe if you said" park this for me would ya. " Then they give you a rental car, and your happy as can be. Anyone else see the irony here?

well . .i've seen dave's accident. . it's not a car accident. . it's more of a "ouch ouch. . i think i need to go to the hospital" kind of accident. . .kind of like hitting your finger while hammering. They are professional people. . they only test drive when the car is completed and want to see if everything is in working order.

Lit4 - Unless you know what the hell you're talking about, I'd advise you to keep you opinions to yourself. Rallispec is one of the most respected vendors on the board, was around way before you - and will surely be around well after you, as well.

Hmm - user #23758 makes unfounded and offensive remark about an old and well respected vendor - anyone see the irony there?

Basil

So let me get this straight just because ur user 700 sumthing u think ur a GOD and automatically have ther right to bash other people with higher numbers and be an (_X_) ..is this right? And for your info I do know what I'm talkign about.

I said it sounds like the guys at rallispec took the car for a test run after the install and wrecked it.. Now that this is obviously clarifeid your post is out of place. And you look like an idiot, striving for attention over the internet, but at least you have a low number to balance that out.

guys guys its ok its ok. . .

Basil = Yes i know . . the rallispec people are VERY respected in a sense that they know what they're doing. . they are professional people like i said.

Lit4 = I understand your point as well. . but. . i know for a fact that they didn't mess anything up. For one. .Dave really did have an accident where he hurt himself and not the car. . he didn't even drive the car until that monday before i picked it up. . .I know this for a fact. . because i thought the car was going to be done on SAT. . so i went there on sat around 4:30. . the place was shut. . all the lights off and doors were locked. . now . if i were dave and i took it for a test drive and the car failed . .i would've been there alllll night trying to fix it any way i can. I wouldn't have waited til the next business day, which is monday, to fix the car if it got wrecked. . common sense was applied there.

So let me get this straight just because ur user 700 sumthing u think ur a GOD and automatically have ther right to bash other people with higher numbers and be an (_X_) ..is this right? And for your info I do know what I'm talkign about

No, actually, I don't recall ever bringing my user number into it. And if you knew what you were talking about, you never would have said the above, would you?

Basil

Rallispec is the best place and "the only place" for me to tweak my 02 WRX Wagon. Dave, Greg and Gen do awesome things to your Subaru (not only the WRX).

Kudos for My Mods:

STI Muffler - Hey! That's my pic on their website.:D
STI Pedals - Dave, Thanks for the tricky part.
STI Front Strut Bar
STI Mesh Covers
All the STI Accesssories I can grab my greedy hands on...:D

Waiting now for:

Waist Spoiler
Major Sti Suspension Kit

Jason

From Philadelphia

Lit4: Hole saw + thumb = "accident"

Just had to add another positive comment in this thread because Rallispec has done an exceptional job installing numerous things on my car, and I have gone back to them 3 times now since my first visit for an new clutch. I recommend them without hesitation!:D
Paul A.

you guys SUCK!!. . i wanna do so much more to my car. . but money is holding me back. . and the stuff i can get done at rallispec is too tempting. . you guys SUCK:D

Originally posted by x12oyx316x
you guys SUCK!!. . i wanna do so much more to my car. . but money is holding me back. . and the stuff i can get done at rallispec is too tempting. . you guys SUCK:D

Hehe, c'mon, the Spec C crate engine is only $9703, and it drops right in!:devil: :p

I'll add to this;I ordered some STi tranny and motor mounts,talked to Jen,she said be in, in about two weeks.I ordered.Cool
Little less then 2 weeks ,I call on thurs talk to Jen again trying to get a timeframe because ive got a lift and a heated garage set up for the following week.Jen says they should be in Mon. I say cool(my install is WED),,Jen says wait a min,she comes back on asks when the install is. I say Wed,,she says you will have them Tues:D
Well the next day(Fri) they arrive at the house,and im a happy camper.
Big thumbs up fr great customer service as usual to Jen ,Dave , and Greg.
Thanks again

Rudy
;)

I just emailed them about a purchase, lets see if those goes good. I'm quite hopeful!
:disco:

Not to worry they will get back to you. Nothing but good things to say of them from me. I order a set a 22b fog light covers because my car got robbed. No one could get them and those who could wanted 400 dollars?!? However Rallispec ordered them from Japan and they were here within 2 weeks. Insurance payed to them too:D .

Jodie

RALLISPEC IS THE BEST!!!!!......ok, I'm done;):banana:

Ok, so i just ordered (via phone)

STi Pink Lowering Springs: $331
STi V5/V6 Front Lip Spoiler: $191
STi Pink stars badge: $22
-Shipping via UPS: ~$28

They were friendly and informative. After much researching they also have the lowest prices.

The guy said 2 weeks + a few days to get the stuff to me. They have to get the springs in from Japan.

Lets see how it goes.

:p

Nevermind

I ordered a set of front 4pot and rear 2pot OEM Subaru brake kits from them. They didnt have in stock, But informed me ahead of time (before I paid) like all companies should. They emailed me as soon as them came in and a couple days later, the kit was at my door. I'm planning to order more form them in the future.

My two thumbs up to Rallispec.
Sti27

I had really good luck with Rallispec. Great company. Ordered a bunch of stuff and they helped me get exactly what I needed. :)

So I got my stuff in 2 weeks ago. As soon as i made the order, they contacted STi Japan, and ordered my stuff.

I took some pictures here
http://tenmou.dtdns.net/tenmou/index.php?showtopic=571

I ordered the stuff on July 27th, and got everything to my doorsteop on August 26th. About a month, but since everything was ordered directly from japan, i think thats a pretty good turn over!

I'm very happy, and the customer service was really great.

thanks ralliSpec.
10/10 starz.


RST-2116 Lowering Spring Set for MY93-01 Impreza (all) -- $327
http://www.rallispec.com/images-pageinfo/thumbRST2116.jpg

RST-5770 STi Front Lower Lip Spoiler Kit (unpainted) -- $191
http://www.subaruwrxparts.com/photos/v6lip.jpg

RSTA-001 STi Pink Stars Badge for MY93-01 Impreza -- $22
http://www.rallispec.com/images-pageinfo/thumbRSTA001.jpg

$540 + shipping =~$568
2 weeks to ship from Japan, 1 week to ship to me. 1 Week for misc waiting.

I can't believe I never commented on Rallispec. They are excellent! I'm just getting accustomed to the 'new' Rallispec with Greg onboard and Greg seems pretty cool and knowledgable.

Rallispec installed a Minnam turbokit and nitrous (their first nitrous install) on my 1997 2.2ltr Outback Sport Wagon back in the day and said that was ok to run them both...on stock fuel injectors and and all. Despite all the criticism I would get about this today, I never had an engine problem running numerous dragstrip runs (counted 53 turbo nitrous dragstrip ticket runs and over 100 tickes with just the turbo ..... many tickets were thrown out, lots of bracket racing). 59k-110k of turbocharged/nitrous running with only a Hyper SFC fuel controller (Walbro fuel pump was installed way later around 90k). Had 0 problems and LOTS and LOTS of fun. How many shops can do that? :D

*Kids...don't do this at home. Not Recommended!*

Just thought I'd drop a line as I've always read great things about Rallispec, and had the fortunate opportunity to meet the gang in person last week. I ordered an STi RA roof vent from them, and figured rather than pay shipping, it'd be cool to check out the shop.

They are the most friendly, knowledgeable, laid-back group of people I have ever met. I realize I didn't purchase a big-ticket item, but they sure didn't treat me like that. I had some questions and Greg was kind enough to talk to me a bit about their gear box transplants (since I'm sure some day down the road I'll be in need of one...)

Dave had a car on the lift but was more than happy to answer some general questions honestly and completely. I never felt rushed out the door, and they were all just great people to meet.

Highly recommend them and wish them luck on finishing THEIR rally car by the 22nd!!!!

I have spent over 5k on parts from Rallispec and I live on the other side of North America from them. Greg, Dave and Gen have the patience to answer all of my questions and have provided the perfect place for me to source those rare STi bits from Japan for my GC8.

Here is what I have ordered from them:
STi Version VI Rear Spoiler
STi WRC Hood Vents
STi pink I badge
STi Exhaust
STi Version VI Foglight Covers
STi Version VI Springs
OZ SuperTurismo Evolution (Last set in North America)



They are the best vendor I have ever dealt with and I will definitely be ordering from them again in the near future.

HOLY MEMBER NUMBER BATMAN! :eek:

Rallispec was really great when I ordered from them. Helped answer questions too. I've got them in my "best" list of vendors. :)

I have spent a ton of cash as well from Rallispec and I couldn't be happier with what they've done for me. From genuine STi parts to installs/tuning, they've been nothing but great for me.

In my opinion, they are THE place to go for quality work and genuine parts. I have not encountered a vendor that is nearly as professional as Dave and Greg are at Rallispec. They get my highest recommendation :)

-Bob

I've been talking with Greg at length via email about my upgrade path on my '02, and I have to say I think he's saved me from making some serious mistakes more than once! :)

RalliSpec is the first tuner that I ever learned about back when I first started researching Imprezas, and I've heard nothing but good solid things about them ever since. The fact that they do full on rally prep for the pros should say enough. They're like the US version of Prodrive! :) That AND they're in NJ which is MUCH closer than Salt Lake City!!

I'm looking forward to the planned EJ257 swap, though thanks to Greg's input, I'll be doing a gearset swap first. (exploding tranny=BAAAAAAAAD!)

Again, a public thanks to Greg and RalliSpec in general for being so helpful and educational to us all! :D

I emailed them twice and left a message on their phone with name and phone #. Still no response! I ordered GC8 rear bumper over six weeks ago. Has anyone had any problem like this with them. I have heard from threads that they are great, but maybe this would be the exception. I hope this arrives soon or atleast they would email me back or leave a message when the bumper is going to arrive instead avoiding me.

I sent an e-mail to Dave about four day's ago. I know that isn't exactly a LONG time, but he is usually pretty good at getting back to you. I notice their website needs some updating as welll...
I don't know vacation maybe? :confused:

A huge thank you to Rallispec.

I made the huge bonehead move of snapping one of my front strut top bolts while installing a strut tower bar. I called them and asked if they had any ST bolts lying around. They said, no, but we have some takeoffs lying around. When i asked how much, they said $5!!!!! I ordered two yesterday and today two almost flawless '04 STi strut tops came via UPS.

Thanks again guys for helping make a stupid mistake not so painful :banana:

Just FYI, Dave answers as many emails as humanly possible. However, with over 100 "tech" emails per day coming in, and countless "order" emails, he's got an uphill battle every day of the week. Not to mention the phone calls .....

I try to keep up to date with this in an effort to improve ourselves. So thanks everyone, for the detailed feedback, both good and bad.

p.s.- the surefire way to reach us would be by phone 11-6EST

Hey Greg no problem, glad to see you guy's are still around.
I have some suspension questions, and want to make a purchase. I'll give you guy's a call soon
:)

How is the new car comming? Did you make it up to Wellsboro?

Didn't make it to STPR due to registration issues at DMV! :huh:

It'll make it to the Maine Forrest Rally soon though.

This is long overdue.

In March of this year, I shipped my OBS up from Texas to Jersey for Greg and Dave to work on. I was on a tight schedule, since I'd be flying up and driving down. I have access to a vehicle, but not exclusive use of it - time was critical.

Now some back story. The OBS's 2.2l motor (which wasn't its original - The 2.2l I had on it with the old Minnam Stage-2 was flooded in the Allison floods) was in its death throws. I don't know exactly what was wrong with it, but the car, other than the engine, was in good shape. I was looking at an Evo or an STi, but I wanted the wagon's versatility, and the old school cars, in my opinion, are more fun to drive than the newer models. I decided to go with a conversion. Since there were no seasoned swappers in Texas, I had both i-speed in California and RalliSpec in Jersey to choose from. i-speed didn't have a gearset available (I knew the added power would eventually destroy my RS gears) - RalliSpec did. This, and being an old-schooler, I'd seen RalliSpec around.

Initially, I just wanted a swap. After making a deposit, I had a date set in mid March. Along the way, emails and phone calls to RalliSpec convinced me that I should do a few more mods while the motor's out. STi mounts. Then I was convinced that a downpipe would be a good idea. Then why not an up-pipe? And if I'm going to have all of these things done, it'd most certainly make sense to do an EcuTEK tune, right?

Both Dave and Greg were excellent at communicating status, even while still making progress. Every time I called, I was told exactly what was going on.

I landed in Philly in late March, and Greg was there, in my car, to pick me up and take me back to RalliSpec. I had everything explained to me as to what was done, got a tour of the place, etc. Overall was treated very nicely, and Greg even installed my impulse purchase while I waited (STi pedal covers). When I was on my way out, I realized that I didn't have cash to pay the toll to leave Jersey. Dave gave me cash for the toll. Very cool.

The car ran great, and I made it down to Houston without incident. Both Greg and Dave have been helpful with post-sale questions I've had as well. If there were a local company doing swaps, I'd likely still have gone the route I did, simply due to the experience RalliSpec has.

The only minor problems I've had are that a grommet was missing in the driver floorwell ($5 fix), the intake was sucking in air..and water when it was wet, from the fender well, causing bucking in the wet (a friend fixed this for me), and I've noticed that 3rd gear is very sensitive about being pushed...the synchros can't be rushed as much as the other gears. All of these are relatively minor.

Once again, thanks, Greg and Dave. My car's on its third (and best) life thanks to your work.

-Geoff

I have been in contact latley with rallispec. They are concentraiting more on there parts business and cancled all of there former appointments. including mine.
I guess thats how they do business. I would understand if they did not take any new appointments but to cancel one that is 2 weeks away???
Rallispec is no longer doing basic customer work only race and ralli applications.

no comments?

yeah, use spell check!

Hmmm, that's no good... They do very good work.

Must be tired of taking phone calls from n00bs and ricers. Its has got to be a total nightmare to work in an aftermarket/import parts shop.


"hi I would like some shot pined/heat treated/coated exhaust bearings."


But realy its more then likey because they were so back ordred. They are a small company and the money realy is in selling parts not doing installs.

are you serious? they maybe make 20% profit on parts depending on what it is, but shop rates are usually anywhere from 75-100 dollars an hour. i fail to see how they will make more in just selling?



Ben

Think of it like this how many hours can you do installs in the week? 40? 50? You made $4k this week and you need new tools, the lift needs someone to come out and look at it and your out of shop rags.... in the end your lucky if you get $1k to take home. Now if your just sitting around selling parts at 20% profit to you...

Say you can do 2 or 3 swaps a week at ~$2k each (about what they charged). You have made only $4 to 6k this week your dead tired and you smell of blood and grease. Now if you can sell 4 or 5 motors a week you have make $7 to 8k and your just tired of all the stupid questions and its only tuesday.... maybe you have a paper cut. ;)

Do you know if that means no Sti Ra gearset installs? If so that sucks. I guess I'll have to look elsewhere to get my gearset and get it installed.

Fact is it is much easier to handle race teams than to handle normal everyday driving customers. Selling parts makes no money at all. NOt even enough to make rent so I'm sure they are concentrating more on race work and prepping/engineering. Smart move IMO.

From RalliSpec.com (http://www.rallispec.com)

"Road Car Installation Work - When scheduling allows, we can provide expert installation services to our road customers."

This has always been RalliSpec's policy. Check the Tri-State forum for another vendor to do the work.

-Dennis

Most people don't realize that RalliSpec has only been 3 (sometimes 4) people. However, Greg is no longer with our company so we are now shorthanded. I myself work 80+ hours a week and have done so for the past 5 years since first starting the business. I took a 50% paycut from my previous job. I invested every dollar I own into the business so its been a huge struggle for me. Every extra dollar we make goes into increasing inventory or paying off debt. A few dollars make into getting our rally car up and running (wonder why it too over 2 years to build??!)

Bottom line....we need to do what is best for our business and what will help us get onto firm financial footing and allow myself and my employee(s) to make a decent living.

We are currently running with appointments booked up until early October and that was based on having Greg here. Now we are looking at a massive amount of service work and few man hours to get it done in. Our parts business has also grown at a significant rate. As a direct importer from Japan we supply a large percentage of the dealers in the US and internationally with STi and JDM Subaru parts. As a result of this growth both the service end and our ability to stay on top of the parts end has suffered dramatically and we feel this is unacceptable. People have come to expect great service from RalliSpec. We are not in a position to hire new employees, unfortunately, and it would take more time then I have available to train them to a level they need to be at. So we have to cut back the service end, in particular the types of jobs that are aggravating to us. These include installing products sourced elsewhere (and typically of questionable fit and quality), doing very basic jobs that could easily be done at any old shop, and doing jobs involving crappy old cars (its no fun doing an engine swap on a 93 Impreza L that spent a decade being abused and where everything is grease covered or rusted solid). We will take the types of work that is of interest to us and that furthers our reputation and generates a reasonable profit.

We hope this won't offend anybody and that we will still have the support of our fantastic customer base who have helped RalliSpec get where it is today.

Regards,
Dave Anton
RalliSpec, Ltd.

I think you are taking the right approach Dave. I'm a pleased Rallispec customer and hope to be a future customer as well. I hope things turn around for you financially in the future.

Jeff

Cool i realize the business side of things and understand

My experience with Rallispec was not a pleasant one. I will not go back to them for business ever. I will not recommend them to anyone. If you can find ANYBODY else to do your work, try that person first, then try it yourself, then maybe if you are at your wits end... still don't try Rallispec.

My experience:

In the pursuit of Subaru perfection it is quite apparent to everyone that our transmissions are lacking in the strength and durability department. My little 5MT has done an AMAZING job at keeping up with 300HP from a turbo 2.5RS. However, my deceleration noise was getting to be unbearable. It slowly became a grinding/howling that resonated throughout the entire car.

After researching my options I decided that beefing the 5MT is what I wanted to do. That is when I contacted Rallispec on numerous occasions with many questions. In that regard they were very helpfull. My problem arose when it was time to get the work done.

Over the phone I was told that turnaround was only about 4 days. WOW. I was very impressed.

I asked about job pricing for delivering the car or delivering the transmission by itself. It was expressed to me that they would rather NOT pull the tranny for me. It would be less expensive and faster if I did it myself. This was not the case.

When I delivered my 5MT on July 10th I was told that I would have it back in plenty of time to install it and make an August 1st autocross. Today is September 3rd and I just recieved confirmation of shipment today.

Nearing the end of July I called Rallispec. I had not heard word of my transmissions condition or a total cost to fix it. At this point they informed me they hadn't even cracked the case on it yet because they didn't have all the parts. Almost three weeks had gone by from the day I dropped it off and they didn't feel it was important to tell me what was going on. I was frustrated. Apparently, my STi gears had not even been manufactured yet and were backordered... Not the fault of Rallispec I know, but why quote me such a fast turn around if they don't even know the status of thier parts. I was informed, however, that I had FIRST priority on the incoming shipment of STi gears.
I would like to take this time to add that when I went to Rallispec to drop off my tranny they had approximately THREE other trannys there.

Around the 8th of August I call for an update. Still no gears. But I do learn that someone in Hawaii ordered the wrong set of gears a few months back and didn't want them. They were waiting for the return. These gears were still in Hawaii, for sale on the local forum. I contacted the member and made the purchase myself. He overnighted the gears to me. But being FedEx and being the end of the week, they took four days or so. I contact Rallispec and told them that I was going to be sending them the gears I needed installed. I also expressed to them the absolute necessity to get my car reasembled in the very near future because I was going to be out a car soon. I told them that on August 21st, I'd have no car. August 17th I overnighted the gears.

They didn't care. They had a rally coming up.

August 24rd I call for an update. My tranny is waiting on synchros. WHAT?!? I told them when I dropped the tranny off that I wanted sychros installed. Apparently they had used up their supply of synchros on "THE LAST EIGHT TRANSMISSIONS" that they built in the last week and a half. ***? Why did I get bumped to the end of the line? Because the other owners delivered their whole cars! THE EXACT THING THEY TOLD ME NOT TO DO!! Where did they think my tranny came from?

So of course, now, I am furious. I was always polite and never yelled. But boy did it take everything I had to keep from doing so.

So the story ends like this. September 2nd, my tranny is completed. I spoke to Rallispec on the phone and told them my displeasure in this. I wanted LARGE monetary compensation. This job cost me 4000 dollars + rental car fees. They offered a measly 125 bucks in discounts on parts only. They didn't discount the labor, they didn't ship it to me for free.
I have yet to recieve my tranny. However if shipping is as they claim, it will be here on Tuesday september 7th. That is three days short of TWO MONTHS that my car has been on jacks. That is One MONTH and a WEEK longer than promised for this job.

Now for the swearing.
Screw Rallispec.
Screw you Dave and whatever the rest of your names are.
You ARE NOT professionals as you deem yourself.
Your customer service SUCKS. All I wanted was a more appoligetic attitude by your staff and the appropriate amount of compensation. My parts discount doesn't even cover the rental car I had to get because you can't get things done as promised.
I WILL NEVER RECOMMEND YOU TO ANYONE EVER. I HOPE YOU GO OUT OF BUSINESS.

here's my reciept with my big discount.

Keep in mind that I had to go to someone else to get the 1600 dollar gears for my tranny. That makes the total for this well over 4000

http://rs-scooby.com/albums/TurboRS/rallispecripoff.jpg

that sucks a$$ dude guess i gotta find somewhere else to get my gears when i ready then :(

That sucks!!! :eek:

yea i'm definitely not getting anything through them...

Huh... sounds total different from what everyone else who has ever delt with them has said.

http://forums.nasioc.com/forums/showthread.php?t=166253&page=2&pp=50

And $2k for a new rear end + STi lsd and install is a damn good deal. I hope that paying $4k for a subaru tranny rebuild + some is not what your bitching about. And its just the delay (that happens in life... TO EVERYONE). Parts get back ordred, parts take time to ship... get used to it dude. Your tale does not sound that bad at all. A shop miss quoted the time line to you... um first time you have ever delt with a aftermarket shop?


I know they have had some problems of late... but it realy does not sound like they were out to screw you or anything.
Most people don't realize that RalliSpec has only been 3 (sometimes 4) people. However, Greg is no longer with our company so we are now shorthanded. I myself work 80+ hours a week and have done so for the past 5 years since first starting the business. I took a 50% paycut from my previous job. I invested every dollar I own into the business so its been a huge struggle for me. Every extra dollar we make goes into increasing inventory or paying off debt. A few dollars make into getting our rally car up and running (wonder why it too over 2 years to build??!)

Bottom line....we need to do what is best for our business and what will help us get onto firm financial footing and allow myself and my employee(s) to make a decent living.

We are currently running with appointments booked up until early October and that was based on having Greg here. Now we are looking at a massive amount of service work and few man hours to get it done in. Our parts business has also grown at a significant rate. As a direct importer from Japan we supply a large percentage of the dealers in the US and internationally with STi and JDM Subaru parts. As a result of this growth both the service end and our ability to stay on top of the parts end has suffered dramatically and we feel this is unacceptable. People have come to expect great service from RalliSpec. We are not in a position to hire new employees, unfortunately, and it would take more time then I have available to train them to a level they need to be at. So we have to cut back the service end, in particular the types of jobs that are aggravating to us. These include installing products sourced elsewhere (and typically of questionable fit and quality), doing very basic jobs that could easily be done at any old shop, and doing jobs involving crappy old cars (its no fun doing an engine swap on a 93 Impreza L that spent a decade being abused and where everything is grease covered or rusted solid). We will take the types of work that is of interest to us and that furthers our reputation and generates a reasonable profit.

We hope this won't offend anybody and that we will still have the support of our fantastic customer base who have helped RalliSpec get where it is today.

Regards,
Dave Anton
RalliSpec, Ltd.

http://forums.nasioc.com/forums/newreply.php?do=newreply&p=7253989

hey man,

you also got the cusco center diff, so 4k for the whole job is a fair price. As for the 2 months it took to have the work done, i cant see a justification for it. But I do know that they have been backed up forever with work, they are a skeleton crew trying to serve a huge community.

but yea, 4day turnaround is alot different than 2 months

-mikey

ok, first, just because all the other shops suck too doesn't mean that should be the standard. Don't quote a job if you don't have the parts. Don't tell your customer one thing and do another. Bad business.

Getting bumped to the end of the line because other people delivered their car and not just a tranny- when I was asked NOT to bring the whole car- is bullshtit too. Again bad business.

Then providing me a discount on parts and not labor, not offering free shipping or even an apology is bad business. The job takes less than a day. A matter of hours. That's right out of Dave's mouth. so 560 bucks for labor SHOULD have been discounted because right now their time isn't worth that.

They had multiple oportunities to get the job done faster and didn't take them. I became low priority. WHY? What the hell did I do to deserve that? Nothing. I did everything I could to accomodate them and what would make the job faster. Even when I had to go to MY OWN Resources to get the parts needed for the job.

Other things I didn't include:
Being told FIVE times that "they'd keep me posted", they took my phone number SIX times and NEVER ONCE did they return a phone call or give me an update. I had to wait weeks before I was informed the status of tranny.

I asked them when I dropped the tranny off to fix the decel noise. They said they'd take a look. Every time after that when I asked them if they found the source of the decel noise they acted like it was the first time they ever heard of it. Then tried to tell me it was my TIRES making the GRINDING/ HOWLING METALLIC SOUNDS. HUH???? I thought these guys were proffessionals.

And as far as staffing is concerned, they had three trannys before me. My promised date was BEFORE their other mechanic left.

I called mid august to ask them if we could cancel the order for the center diff. My divorce is taking just about everything I got and I need my car back and can't afford the whole job. They told me they already aquired the differential and wouldn't let me. Even though I hadn't paid yet or made any deposit. So how on earth did they expect a four day turn around if they had to special order my differential for this job?!? Easy, THE JOB WAS NEVER GOING TO TAKE FOUR DAYS. It was just a load of BS from the start. However, since my tranny was in their shop, they had me by the balls.

So again I say,
JUST BECAUSE MOST OF THE OTHER SHOPS SUCK doesn't MEAN IT SHOULD BE THE STANDARD.
If I had read the rallispec post back in 01 about them closing shop because the "customer" was too demanding I would have taken my business elsewhere. As soon as I read that (in August) I knew I was screwed. Talk about bad business practices.
You have a business, in order to be successfull you HAVE TO PLEASE THE CUSTOMER. Well, you're not doing it Rallispec.

ImprezaRSX, this is just great timing. I was going to send Rallispec my tranny for parts and service. After reading your story, I gotta see Rallispec's response first before I move forward with them.

Email them if you want and tell them about my thread. I gave her multiple chances to try and make me happy. There isn't a whole lot they can say. It was obvious that I wasn't a priority. I was mislead, mis-informed and neglected.
The other guys that were pushed ahead of me are probably very happy. They got what they wanted. Maybe you'll be lucky and be someone they don't screw.

I just wanted to order some mounts from rallispec, I couldn't get a hold of them over the phone several times and I saw they had 24hr fax ordering so I sent them a fax with my payment info and the item info and havn't heard anything I even left them some messages to get back to me and nothing... great business they got there... thumbs up for them :rolleyes:

I dont know.... you just sound a little needy and demanding to me. You got a new tranny with for $4k and your bitching because parts are backordered and it took longer then quoted. Really while it sucks **** happens in life and parts run out. Yes its bad that they didnt call you all the time, but its not like they were trying to aviod you or screw you...

They had multiple oportunities to get the job done faster and didn't take them.

And you know this because? You keep track of thier inventory?


when I was asked NOT to bring the whole car- is bullshtit too. Again bad business.

How is that bad business? If you can just deliver the tranny it both saves you money and time.

JUST BECAUSE MOST OF THE OTHER SHOPS SUCK doesn't MEAN IT SHOULD BE THE STANDARD.

:lol:

True... but it is the standard. Every shop quotes the time on the very conseritive side.

Let's please discuss the facts.

1. When you call or email and ask for a turn around time estimate.....first, it assumes that all parts are available at the time of the install. second, it assumes that the job is scheduled accordingly. And third, it's only an estimate based on past jobs and circumstances.

2. We did not tell you we did not want to pull your gearbox from the car. We told you that we would be able to get to your job quicker if you drop the gearbox off out of the car. This is simply a matter of shop space. We have limited time available with the lift so if we needed to pull the gearbox then we would have had to have scheduled you for late Sept./ early October because no time was available sooner.

3. If I recall...you did not set up a specific time to get the work done you simply showed up and dropped of the gearbox. When you dropped it off you were informed that we did not have the parts. Sure we had sets on order but we did not have them in our hands.

4. The gearsets were backordered in Japan. This is known by just about everyone at this point. This type of situation is out of my hands. FHI does not release information on parts manufacturing schedules. No dealer in Japan even knows when a part will come off of backorder until its actually off of backorder. I never guarranteed completion time because we know full well that this type of situation is unpredictable. If you press me for an answer(and everyone does!) then I will give you my best estimate as to when I personally think the parts may become available....but I never guarranteed a completion date! It baffles me how people will beg and plead for some type of guesstimate and then get all upset when it turns out not to be the case.

5. We let you know about the possibility of a gearset becoming available from a customer in Hawaii who was sending it back....you worked out an arrangement with that customer directly. It took a number of weeks for the gearset to arrive so I cannot be blamed for the delays on that end.

6. Once the gearset did arrive from Hawaii we were not in a good position to complete the transmission immediately. Our main tech, Greg, left the company which left me handling all the work in the shop. I did my best to complete the work that needed to be done in a timely manner. I worked (and continue to work) 16 hour days to get everything done. No special preference was given to any one job. If you had scheduled the work in advance with the gearset having been in stock then your gearbox would have been turned around in 4 days as you were originally told. But since your job was not on the schedule I cannot put your job in front of someone else who might have dropped off before you or who was on the schedule long before you even dropped your tranny off.

7. The timing was simply not good on any front. The gearset arrived from Hawaii on August 19th. We could not get started on the transmission due to scheduling until the 24th. We left for Ojibwe Forest Rally on the 25th. We returned from the rally on the 31st. Synchro's were ordered on the 31st and arrived on the 1st. The transmission was completed on the night of the 1st. The transmission was shipped on the 2nd. Please tell me how we could do this job any quicker?

8. You asked to cancel the center diff. three weeks after it was sitting on the hold shelf with your name on it. We sell perhaps one of these every six months so its not a stocked item. Why does everyone think that they can change their mind on a whim and it does not affect us? You think that because we are nice enough not to take a deposit in advance that it doesn't hurt us financially when you cancel a special order? As for the center diff. adding to the 4 day turnaround....hmmmm.... if I recall you just dropped the tranny and said "oh by the way, I want a Cusco Tarmac Gear as well" as if with a wave of my wand its going to appear. We were lucky enough to get one within a week or two of you dropping off. The delay was not the tarmac gear, it was the gearset!

9. Careful inspection of every part did not reveal anything that could possibly be a source of your deceleration noise. These types of noises have a tendency to appear to come from places other then the original source. I strongly suggest you check both your tires (scalloped or uneven tire wear can create this) or your rear differential. If its a gear wear issue on a particular gear then problem solved with the new gearset. If its a gear wear issue on the front differential or transfer gears then it did not show itself visually or register on the backlash check. Do you want me to change parts at random in the hopes of fixing it? Then you will really be bashing the pricing. Bottom line....if this was your big concern then we would need the car to truly do a proper diagnosis. To us it was simply a side note on a gearset install. The impression you made was "hey can you install my gearset and while you are in there I have been having this noise...can you check things out?". Please don't try to tell me otherwise.

10. We do the best job we can given the circumstances. We pride ourselves on providing high quality work. If I had a dollar for every tech call I get from another shop or customer who screwed up a gearset installation I could retire from this stinkin' business. So if you are so dissatisfied with what we do then by all means please take the work elsewhere and spare me the headache of having to see this type of rediculous trash talk on the internet. Then not only will you be trash talking how long it took but how your gearbox doesn't work.

11. We gave you a discount in the hopes that it would help smooth over your ill feelings even though we had no obligation to do so. Now you have made me regret even doing so.

--Dave
RalliSpec

1. So all those times I called and asked about parts, you never thought that you should tell me that you didn't have parts in stock. OR even when I called you to schedule a dropoff (which was a saturday- which WAS very nice of you to accept it on a non-working day- thank you for that.) you didn't think that would be a good time to tell me? You wait until after I pull the tranny and drive 6 hours to New Jersey to say "oh, well we don't have the parts in stock."
2. You DID tell me you rather not. For all the same reasons you just listed. Shop space and time.
3. I told you I needed it back in time for the August 1st Autocross. You said, no problem (or words to that effect). I told your girl that I needed it NO LATER than the 21st because I was losing my other car in my divorce.
4. Backordered gearsets, not your fault, that I understand. But it baffles ME when people won't take responsibility for the things they CAN control.
5 and 6. Regardless of any delays in getting gears from Hawaii, you still didn't have any from Japan. All this did was speed up the process. You told me on the fourth, if the gears arrived on the 19th as you say you should have had the tranny out on the 20th or even the 23rd or 24th. You say later in your post that the sychros arrived on the first and you had the tranny out on the second. So it just goes to show that you should have been waiting on the gearset and pushed my tranny out AS A PRIORITY! I don't see why you people can't understand that. You put other Jobs ahead of mine that SHOULD NOT HAVE BEEN. You had a business obligation TO ME before a lot of those other jobs. Just because parts arrive at a later date doesn't mean you THEN Add me to the schedule. I should have been scheduled LONG AGO. I gave you everything you needed, now it's time for you to hold up your end. That's the way business goes. You claim that there were eight guys ahead of me on the schedule. That is an all out lie. You told me on the phone that I had the first gearset that arrived and I was a priority. WHY DID THIS CHANGE?
7 Why did you order synchros on the 31st? You knew BEFORE THE RALLY that you needed them...
8. The center diff: I talked to you on the phone and you helped me select the diff that was right for me. You told me that there are a few Nationals AutoX'ers using this diff. I told you that was the one I wanted then. I didn't drop off the tranny and say BTW... but you can keep trying to mislead everyone all you want. And changing my mind wasn't on a whim. You had the tranny for a month before I called. Also, when I called I was polite. I asked if you had to aquire it special for my tranny. YOu said yes. SO I said, then not to worry about it. Remember? I didn't try to bully you into letting me cancel this. I didn't want to screw you guys. I don't work that way. However, after I gave your lady there plenty of opportunities to satisfy me, I had to spread the word. Try to prevent other people from having to deal with the BS that I went through.
9. Well since every time I talked to you I talked about decel noise before I dropped the tranny off I don't know how you could act like it was a side note. EVERY TIME I called or emailed you I brought it up. If you keep your email history you will see that I called it a deceleration ROAR more than once. I would attach the email if my comp hadn't **** itself two months ago. And of course I wouldn't want you to replace parts at random, that would be silly. However, when I called and talked TWICE you acted like I had never brought it up. It was frustrating for me on more than one occasion. Maybe some Ginko Biloba would help that memory problem.
10. As far as quality of work is concerned, I'll let you know. I'm sure it'll be great... If I ever get my tranny, BAX can't find it. Figures. Called this morning and nobody remembers seing it after New York city.
11. Some discount is better than no discount. I will not argue that. However, I don't think it was large enough. Why? because as the customer I felt that I was mislead, and neglected. I never recieved any phone calls. Everytime I was told that Rallispec would call me back, it didn't happen until it was time for me to pay, then the phone range right away. I also feel like I got jipped. Your goal should be to please the customer, right? that's the way business works, right? Word of mouth is very powerfull. Fact is, if you weren't one of the only shops around that did custom gearset work, you wouldn't have any business. Because I know I'm not the only person with complaints. From what I've heard, this is a long list.
How did you build 8 other trannys if you didn't have gearsets??
Lastly, if Rallispec had sent out the tranny before the rally, there would be no issue. If you had shown some concern for my situation, we would have no beef. I called and expressed my urgency for this job and was dismissed as a nuisance.
And I'm a very patient and understanding guy. You gotta really screw up to piss me off.

If you took the smarter way, i think you wouldn't have had a problem. Now, you delivered your tranny to rallispec on july 10th and it didn't get worked on until sept 1/2. Why didn't you just take the tranny back so you wouldn't have to a get a rental for all those days and tell them to call you when the gearsets arrive and all the other necessary parts arrived. I mean, you KNEW they were back ordered and you KNEW that Dave had no control over when it's off back order, and you probably could've arranged a shipping method for them to send your tranny back. You could've saved time and you would've expected the delay instead of being "surprised" by it. Although it may have costed you a little money to go and pick up the tranny again and then send it back. . it would've definately saved you the grief because at least you would've had your car. Another thing, people probably scheduled for work to be done during those dates BEFORE you, so don't assume that they just pushed you off to the side. Also, one person doing all the installs and whatnot is not what you call "fun." Maybe you would've gotten your tranny back quicker if Greg was still there, but he wasn't and that left Dave doing all the work.
All in all, if you had just taken a smarter approach with combing your own schedule w/ theirs, this wouldn't have happened and you might've even been one the happy customers.

OR

Maybe they just didn't like you
Rallispec = 1 ImprezaRSX = 0

On a side note:
Since this is a vendor review thread, i'd like to praise Rallispec as being one of the premier shops in the tristate area. Although Dave is the best :p , Greg was indeed helpful and a very nice guy. Oh, and Jen keeps me company when they're working on my car. They went to the extreme when my car was being worked on. They paid for my rental car when Dave had a finger accident and he still got the job done in the next couple days after the accident. Looking back at that situation, i definately regret even mentioning that i had no car and no ride to school nor work. Almost losing a finger definately was a lot worse than my situation, but again, Dave, Jen, and Greg went out of their way to make me happy and that's why i keep coming to them (when i have money ofcourse ;) )

I still say they just didn't like you :lol:

"Now, you delivered your tranny to rallispec on july 10th and it didn't get worked on until sept 1/2. Why didn't you just take the tranny back so you wouldn't have to a get a rental for all those days and tell them to call you when the gearsets arrive and all the other necessary parts arrived."

eh...how about...u try and pull off ur tranny and tell me if u will feel like putting it back without doing anything to it...and besides...wut if rallispec recieves his parts the day after he puts back his tranny...u want him to pull it off again and deliver it to the shop??

i know i wouldnt

i dont think the parts being backorder is rallispec's fault, there was not much that they could have done to make it any quicker. but i feel that rallispec should have atleast reply to his calls, and just keep him updated...atleast make it seems like they were trying hard to get the parts. i just hate vendors that u leave a message to them...and say "please call back at ***-****" and they just push a buttom and says "message deleted"...
anyways hope ur install goes well...

ImprezaRSK, maybe you didn't get an update call because there wasn't any new info on the backordered gears.


Let's please discuss the facts.
1,2,3,4,5,6,7,8,9,10, & 11.
--Dave
RalliSpecWell said.

ok... right.

Thanks for the input guys.
You can never convince me that it is ok to be an unsatisfied customer. It just isn't right.

I also know that every single business out there HAS to screw someone to keep the masses happy. In this case, the screwed person (me) just has a bigger voice than most. So I guess that's business, huh?

x12oyx316x, I'm glad you got special treatment. That's great for you and your car.

Sorry to hear about the almost loss of a finger, Dave. You could have paid for my rental too, ya know.


But now for the review of the actual work. Pulled an all nighter getting the car set up. Upon first firing the car up, there was this really wierd clicking sound. After about 2 hours of sitting idle, it went away and hasn't returned.
Other than that, the ratios ARE AWESOME, the center diff is SWEET and the tranny feels very solid.

I have nothing but praise for the results.

It's just the means that burns me.

I apologize that you were not kept up to date on the status of things. We had the gearsets on order at the time you first called about having this done and at that time we had no indication that the STi gears were backordered in any way. i do recall telling you that we did not have parts in stock when you dropped off the trans. If I did not then it was an oversight. You must understand that even if had 50 hours in a day we would still never get through everything that needs to be done....so by Saturday I am absolutely frazzled. As for not keeping you updated along the way....as someone else mentioned, there was no point because we had no updates to give you. We buy these parts from a distributor in Japan and Subaru does not provide any production schedules on backordered parts. It is not like we are buying from some warehouse here in the states.

As for continually calling to tell you we have no new news...we simply have no time available....we are overloaded and even 5 minutes here and 5 minutes there to hold people's hand takes away from our ability to get other stuff done. If we have a real update to give you then we will call.

I just want to say Im still going to goto Rallispec for my early model conversion project (lol and it is a 93 Impreza L but not so rusty or greasy) even though I didnt read this until after I contacted them. I cant let the bad luck/experience of a single person influence my well researched decision to choose Rallispec. For each of the 1 or 2 bad remarks I have seen about them on these and other boards there are a dozen good ones and I like those odds. It tells me this was an isolated case and probably could have been avoided with better communication.

I sent them an email Mon outlining what I wanted to do and Dave got back to me on Wed with answers to my questions. So far my limited experience with RalliSpec has been fine and I look forward to leaving a detailed post of how good everything came out in the end.

PJB

Normally these guys are straight - but i've sent like 3 e-mails over the last 2 weeks trying to buy a splitter and seal for a V7 intercooler and an STi hood scoop. NO response!

What the hell! i'm really just trying to give them my money and its like they don't want it...

-J

I ahd a not very good experience with them too they took my cash for the jdm scoop and it too 2 weeks for them to finally ship out. And they didn't even bother telling me. I wont use them again :mad:

They're busy, very busy I'd suppose. They did my engine swap/tranny rebuilt and they did a good job with it, but one of the guys was saying it's just project after project over there. I had to get some missing parts shipped, took about a month for them to arrive.

Being busy is no excuse to give terrible customer service. There are 24 hours in a day and if you have to use all 24 to run a good business than do so. There are so many more professional ways to deal wih being busy than ignroing people or having horrible shipping times. Set up yout e-mail to give an automated response saying you are sorry but you may not be able to respond to all e-mails but will do your best. Pay some kid $5 and hour under the table to get packages out after school. Some, anything would be better.

I am very happy with their service and I guess they were very busy but if you call them they send you the parts immediately.
At least this is my experience after more than four orders and bear in mind I am overseas which means I can't contact them easily!
JIM

They will eventually respond to emails but sometimes the phone just rings off the hook. They definitely need to hire another person to deal with their customer service. From what I've heard they do excellent work and some of their stuff you just can't get anywhere else.

They will eventually respond to emails but sometimes the phone just rings off the hook. They definitely need to hire another person to deal with their customer service. From what I've heard they do excellent work and some of their stuff you just can't get anywhere else.

Yes, I agree with the comment of obtaining hard to get parts. I've dealt with Dave for years and they are a little slow in responding to e-mails but their knowledge of Subarus and Subaru parts is unmatched.

-Mike.

Guys,

We appreciate all our customers and want to try and provide the best possible service to all. However, please keep in mind that we are a small operation of only 3 people. We get hundreds of emails and phone calls each week and do the best we can to respond quickly while still taking care of shop work, shipping, accounting, and all the other daily activities required to keep a business going. Not to mention trying in vain to run a rally team!

Sometimes I find it necessary to be selective in terms of responding to emails because of the deluge that we are hit with sometimes. If I do not respond its because of one of the following reasons:

1. The email involves complicated technical questions or merits a very detailed response that I simply don't have the time to deal with at that particular moment.

2. The email is requesting parts that are not in stock and I am waiting for an ETA from Japan or need investigate pricing or whatever.

3. I am tied up with shop work and unless its urgent I need to put off responding for several days.

It is not uncommon for emails to fall through the cracks if I don't answer within a few days because it is no longer near the top of the list. But I always try to go back when time allows and answer emails that are days or even weeks old. Very few emails ultimately go unanswered....and I think you will find this very uncommon even for shops with a large sales staff.

As for phone calls....we have a voicemail system so there is no situation where the phone will ring continuously. We have 2 lines in addition to our fax line...and there are many times where both phone lines are tied up. Yet few people bother to leave a voicemail. Hell, I've been at the shop at midnight and have had people make repeated calls expecting someone to pick up and not wanting to leave a voicemail. I've even been stupid enough to pick up the phone thinking it might be a personal call...and then the person proceeds to talk my ear off for half an hour about what parts they think they might put on their car....not even for one minute considering the fact I am there at midnight specifically to get other stuff done.

The bottom line is....if you don't get a response by email then call us. If you don't get a human then leave a message.

I started this business with nothing but enthusiasm and small bit of money. There is no big bank loan, no private investors, etc. If it was as easy as hiring another person don't you think we would have? Where am I to put this person in our already cramped office? How do I pay his salary, his benefits, buy his computer system and desk when every dollar is tied up in inventory? Please have some consideration for what we go through every day just to stay in business and provide the technical info and services, the unique range of products, etc. that so many people have come to expect from us. But more importantly, have some patience! The internet has made everyone think that things happen in an instant. It threatens to put small businesses out of business.

We cannot possibly keep every product we offer in stock. It would require capital in the millions of dollars. Keep in mind that we supply around 40 dealers worldwide and it is not uncommon for parts to be out of stock. And new stock must come from Japan which takes time!!

Even when I specifically tell someone "this part is not in stock and we will not have it for 3 weeks" we still get a call a week later then 10 days then 14 days then 20 days asking if there part came in. And then everyone wonders why its so difficult to get in touch with us sometimes?

As for working 24 hours a day....I am already pretty close. How many of you work the hours I do?? That would be 7 days a week an average of 14 hours a day...unchanged for the past 5 years. I do whatever does not get done by my employees during normal business hours....that includes building & updating the website, communicating with japan, accounting, shipping, order taking, email (I answer 95% of what comes in), shop work (I am the only one building gearboxes,engines and doing engine swap wiring because I have yet to find a tech who can be trained to do this work reliably), managing our rally team, etc.

So complain as you may....we do the best we can. If this doesn't meet your standards you are more then welcome to shop elsewhere. But do you really expect to find the customer service you are looking for elsewhere? And will you still get the technical support and technical information that we provide?

Regards,
Dave Anton
RalliSpec, Ltd.

Hire me Dave! :) I'll sleep in the corner and learn how to wire WRX swaps.

Seriously though, You've always been more than helpful to me and I bug you enough for about 10 regular people.

Keep up the good work!

-Mike.

Rallispec Rules!

that is all!!http://www.mysmilie.de/english/green/smilies/cheeky/img/017.gif

Jamie
www.subiegal.com

I've sung their praises in the past and after Dave's comments can only continue to do so now. We frequently talk about RalliSpec in the tri-state forums and have NOTHING but good things to say about them. I am definitely guilty of forgetting what it must be like to be "the little guys" when I'm bombarded with Walmarts, Targets, Best Buys, etc.

RalliSpec offers a TON of unique parts and services that you just can't from anywhere else. Dave got me out of a bind via email last week that literally saved me hours of searching and potential frustration. You can't get that kind of response from "the big guys" and yet "the big guys" don't typically have a 1/4 of as much experience or firsthand knowledge!

Either way, my glass raises to the RalliSpec team!
:disco:

Quick props to Rallispec! I ordered the last set of their Speedline Corse Compe 2 gold wheels and they literally shipped within the same week. I ordered on Thursday, and I got a UPS slip for the delivery on Friday! That's only 1 day for shipping via UPS Ground.

Dave is the man! Just like he said, the wheels are new, old stock and look awesome. He was very helpful in answering all my questions. Can't wait to get new tires and spline drive lug nuts to put these babies on.

Anyone done any business with them recently? How's the situation over there?

Long time customer first time review but I have to say Rallispec rocks - great prices on take offs and the take offs are very clean and unworn. Quick turnaround on shipping in stock parts. Their staff isn't huge - but each one of them is very focused on delivering service. Even if ordering a part that isn't in stock - their time frames are real and they usually beat them for getting it to you door.

Keep in mind much comes from overseas, so if you are patient you will be rewarded!

I am so glad to see them back on NASIOC again.

As far as installation goes - keep in mind why they are so backlogged - everyone that can get to them, uses them. Never heard a complaint and most customers swear by them. If they are backlogged they are probably working through the list of their customers that come back again and again and again.

Ed.

I've emailed them on 3 seperate occasions trying to buy something and only received a reply once. Their reply was they were too busy to respond to my e-mail and would get to it eventually. There's plenty of quality vendors who are anxious for people's business.

Call them - I have never had a problem getting through or getting an order placed.

Ed.

Update: I sent three email inquiries yesterday and they were all responded to today.

Dave is one of most comperhensive, attent and knowledge person around the comunity, he has found for me all the strange parts I have had for me and customer for the past 5 years, I have no complaints over him, and yeah maybe he is slow wich emails sometimes but once I reach him over the phone of talk to his right hand Lady at the office everything gets sorted out.

I remember that email when he was letting the comunity, is so good I can call him and get back that 10K rpm ver 5 cluster that I one time had but sold, or the lsds from quaffie or stis ras, men, he even help out everytime I had a tech giggle to sort with subarus.

RALLISPEC RULES!!!!!!!!

DJ

Dave!

You and and your staff is great.

I understand your business and I wish all the best.

I am in the process of selling my car, hence the reason that I did not purchase the motul stuff.

Keep up the good work

im new in the subaru world and dave at rallispec is about to ecutek tune my 2005 sti with a sr55, aps dr725 fmic, walbro fuel pump, mzm 720cc injectors, aps cai, aps 3.5 inch exaust, hks boost controller and dual hks bov's and i personally have had not an ounce of problem with them so far. they informed me of what i would need, how long it would take, how much everything is, and they got me an appointment in a very reasonable amount of time. I scheduled an appointment once before and had to cancel and reschedule because certain parts weren't in yet and they rescheduled me in less than 3 weeks from the oringinal date. I usually dont know what to expect from companys i have never delt with before but i actually have a good feeling that i am going to be very satisfied.

AND THE RECEPTIONIST IS EXTREMELY KNOWLEDGEABLE haha (she knows more about cars then almost everyone around here on the eastern shore of MD)


I would reccommend your services to anyone just because of the way i've been treated thus far

thanks and will see you very soon
codyb

348 awh and 304 awtorque and thats at 20.5 psi dave tuned it for 22

my car pulls all the way through

thanks rallispec

......

Rallispec doe excellent work, and they kept me in the loop dirng my entire trans rebuild. I recommend them to everyone.

Gen

I just picked up my re built tranny from Ralli Spec, i had the Ra gears installed and i couldnt be happier with the service. Dave did a very fast turn around as well and was always updating me of the progress.


Just sharing my good experience

Bought my RAs from them two years ago and they were very helpful! Good people!

Kevin

It's been a little while since I've bought anything from Rallispec, but I can tell you all that everytime I've put a call in there or sent them an E-mail their responses have been on the ball, and very professional! I'm looking forward to placing some orders with them here very soon!

To date I've purchased a few things from them, most notably my STI take off springs- they ride great and we're very reasonable!

Joe M

Forgot to post here earlier... but in February I ordered some Ver. 5/6 STi WAGON (hard to find) springs. Dave told me three weeks, it took three weeks, and a better price than anyone else that said they could get them.

I'd definitely buy from them again.

I have completed many transactions with Dave and Gen. They are honest, straightforward and serious about taking care of their customers. They go to crazy-silly lengths (sometimes I think that they try too hard) to make sure you get what you need and what you want. Dave (and Myles from RaceComp) are among the best guys out there.

Dave and Gen at Rallispec are incredible. It turns out I have a japanese spec oxygen sensor, and they had one in the shop and sent it out express delivery to me friday, and I'll have it today. Those guys at Rallispec rock!

Oh, and one other thing. They checked out a car I bought on very little/no notice and they are backed up six weeks at any given time, and he checked it out, did a compression test as well as diagnosing the ecu to make sure there were no codes thrown!

I can't see enough good about them.

Danny

Anyone know if rallispec if on vacation or really busy? I haven't heard from them in 3 5ays.

Has anyone had any recent problems with rallispec? I ordered an IC hose kit and a new air splitter and seal on 8/11/06. they told me it would be about 5-6 working days. Well almost 3 weeks later....no parts. Every time i call them i get a message stating that i have reached the voice mail box of rallispec and that is is full..........then it says "please hang up" What the *$#@ is all that about. does anyone have any news or situations like mine dealing with these guys?????

I've been trying to get a hold of them to place an order for some motor/trans mounts and haven't been successful. I got the same message as you. I don't think I'll be ordering from them now. Hope you get your stuff.

-Mike

I know that Rallispec is really understaffed right now. Right now they only have Dave (owner) and Jen. I also know that they were at Ojibwe Rally, which ment they had to leave NJ around Monday to tow their car to Minissota. And they will probably only return maybe Tuesday.

I am not defending them, just explaining.

http://www.rally-america.com/event.ojibweforest2006.php?section=results_overall

^^^^^^^^^
This is how Dave has gained all the Subaru knowledge he has. So, patience. You're buying from one of the best.:cool:

Hey, you guys were right.....Dave and jen were out of town to attend a rally. I talked to jen today and she apologized for the delay on the parts. She promised the parts within 2 to 3 days since they are not that far from me. I guess i jumped the gun a little......sorry fellas

I ordered some prodrive springs from these guys, and a shift knob. No issues, there in less than a week. I would order from them again. Mauro on the other hand..... :|

It is impossible to find anyone more knowledgeable or more helpful or more patient than Dave Anton. He (and Gen) will always come through for you.

Excellent buying experience. Great price and service. Got JDM pink springs from Japan in 3 weeks! Highly recommend them.

Sometime in 2006 I bought some Enkei Tarmacs for my WRX as part of a group buy. I got the rare wheels I wanted and was quite happy.

But the real reason I wanted to add to this: I bought some Grp N rear strut tops from Rallispec for my car to finish off my Koni/GC setup. They had the best price that I saw, plus they have them in stock - no drop shipping or any of that nonsense.

They shipped me the wrong ones the first time (I got GC tops instead of GD ones). I called the next morning (Thursday) and they said they would ship out the GD ones and send me a UPS label so that I could send them the old ones back. They shipped the GD ones overnight mail and I got them on Friday.

No one's perfect, and you can't ask for a better resolution for a mistake than that. I am quite happy and very glad I used them.

john

Just got my GC rear tophats. Good price and packaged nicely. Thanks.

I just returned from a 13 hour (each way) drive to Rallispec. Dave installed a completely new driveline in my car. He hand-fabbed a replacement part for my PITA exhaust (NOT an original Rallispec component). He installed TGV-less intake runners (among other intake tract parts) and tuned the car.

He met a RIDICULOUSLY DIFFICULT SCHEDULE (completed the job a bit early actually). He was ALWAYS professional and friendly, all the while dealing with a really nasty cold. And most importantly, he was meticulous.

He exceeded my expectations.

I'm looking forward to working with him (and Gen) again.

Cliff Notes - Rallispec brought my car into the shop Friday morning with basically no notice to change out a front wheel bearing so I could go to a track event at VIR Sat/Sun. And Rallispec has moved to a different building in the same industrial park - when you enter the park, take the first right onto Park Ave and they're in the last building on the left.

Long version - I was at VIR this past weekend, having made the looong drive down from RI. I initially was going to make the whole drive on Friday, but as I thought about it Thursday morning I figured it would be much smarter to at least get a few hours on the road Thursday night. That way Friday would only entail 7hrs or so, thus giving me some time to get the car prepped Friday evening.

It turned out it was very fortunate that I left on Thursday, but I still didn't get to the hotel until ~10pm Friday (so I was out in the parking lot doing track prep until around midnight I think).

"Why were you so late, Pat?" you ask. Well, Thursday night/Friday morning, I pulled off the NJ Tpk at Exit 3 about 1am to find a hotel for the night. As I took the somewhat tight right hand off-ramp I heard an ugly screeee from the front left. Doh! Wheel bearing! :mad: I figured my only hope would be to call Rallispec in the morning and hope they could hook me up.

So, Friday morning I gave them a call - no answer, so I left a message. Looking online before I left the hotel, the industrial park Rallispec is in wasn't too far away, so I figured I'd just start heading their way and hope they called me back while I was on my way there. I got to their location and I didn't see the expected gaggle of Subarus parked out in the lot. Huh, that's weird. Peeked in the door and the front office was gutted. :confused: Well, crap. I remembered from a previous visit that there was a "main drag" not too far away, so I went looking for that. Sure enough, I found the big road and managed to find a Subaru dealer. They, of course, told me it was a 4hr job (:rolleyes: - I don't think it took me that long the first time I ever did one!), and that they'd be lucky to have me on the road by 3pm. :( I went over to parts and bought the bearing, seals, and axle nut, and then hit the road to see if I could find someplace that could do the work (and hoping I'd hear back from Rallispec). I tried a Midas, but they said they wouldn't use customer-supplied parts (you know, because Midas has '97 Subaru wheel bearings and seals under the register :rolleyes: ).

After a little more kind of aimless wandering, I decided to get back on the Turnpike and continue on to VIR. If I found someplace to fix the wheel bearing, good, if not, I'd get some instructor rides, take some pictures and video, and try to enjoy the weekend. So I jumped on the Tpk heading south, and a few minutes later Jenn from Rallispec called. :D At that point I learned that they were in the same industrial park, but had moved to a different building - doh! I had gotten back onto the Tpk from exit 5, so I got off at exit 4 and was just a few minutes away from the shop.

They had to move a forklift and the gutted rally car out of the shop so we could put the car on the lift. The bearing job was relatively quick, with the only issue being that the hub was whooped, too, so we had to drive back to the same dealer to pick up a new one. I had almost bought one when I bought the bearing and seals, but was hoping I wouldn't need it (since they're $130 or something like that). Alas... :(

We got everything back together and Dave again demonstrated what a great guy he is by trying to charge me an insufficient amount. I made him double it. In the end, the job that the dealer said was a 4hr job took less than 2 (including the 20+min to stop, clean up, drive to the dealer, buy the hub, and drive back). I was on the road at about 1:30pm - about 4-1/2 hours later than planned, but a lot better than it could have been.

So, once again, Rallispec rulez!! A thousand thanks to Dave for saving my track weekend. :D

Pat Olsen

I recently bought a few things from RalliSpec (Group N rear diff mount, trans mount, engine mounts, trans x-member bushings). Their prices are incredible - like $82 for a pair of Group N engine mounts versus about $120 elsewhere. Gen was very friendly on the phone and she didn't rush through the order, which is nice to see these days. They are a great vendor.

What can I say, I have been their customer and dealer for more than 5 consecutive years, they are simply my best source for all the rare "most wanted" JDM EDM Parts for me and my customers in my country!! Without them it would be impossible to get what we can, the best customer service and pricing and also the best technical support!!!!

Thank you guys... 110% recomend them

DJ

i just received the sti non-ra gearset from rallispec. great service, great prices, and super fast shipping! thanks rallispec! :banana:

anyone had any trouble getting in touch with rallispec in the last few days?

They've always answered the phone when I have called. It's a small staff, so email sometimes lags.

It varies, with their obligations. If you had tried calling on Friday or something they sometimes are in route for weekend duties.

anyone had any trouble getting in touch with rallispec in the last few days?

They've always answered the phone when I have called. It's a small staff, so email sometimes lags.

It varies, with their obligations. If you had tried calling on Friday or something they sometimes are in route for weekend duties.

havent heard from them in 3 weeks

i have tried calling on all days of the week at different times of the day

sent 2 emails - one to all 3 of their email addys



still no response - i hope that everything is OK and they are still up and running

Ordered my PPG's from them, best customer service and best price around. thanks rallispec!

havent heard from them in 3 weeks

i have tried calling on all days of the week at different times of the day

sent 2 emails - one to all 3 of their email addys



still no response - i hope that everything is OK and they are still up and running

Yea i have sent them a fax. called multiple times, and emailed them. They have my transmission there and i am getting a little worried. They have been good about picking up phones or responding to messages before so i hope everything is alright. Other then that Gen and Dave are the best

Yea i have sent them a fax. called multiple times, and emailed them. They have my transmission there and i am getting a little worried. They have been good about picking up phones or responding to messages before so i hope everything is alright. Other then that Gen and Dave are the best

Dave has been at 100 Acre Wood, supporting Matt Johnson's 3rd place finish. See www.rally-america.com for more.

awsome. yea i talked to them today everything is fine. I know they go rallying and everything so it made me worried. The whole rallispec team is awsome, congrats guys and its a pleasure doing buisness with you guys.

Yea i have sent them a fax. called multiple times, and emailed them. They have my transmission there and i am getting a little worried. They have been good about picking up phones or responding to messages before so i hope everything is alright. Other then that Gen and Dave are the best

I am in the same boat. I left them a message yesterday I will have to try to call again. I figured they were busy since there was a rally last weekend. I am not in a big hurry.

they have all the otherwise impossible to find rally bits you need, what else is there to say about them :)

I am in the same boat. I left them a message yesterday I will have to try to call again. I figured they were busy since there was a rally last weekend. I am not in a big hurry.

Got a hold of them today. All good now.

^^

whew!

there is hope!


i feel bad for Gen - probably 1,000,000 emails and VM to get through!

I am sure they are busy and since I am not in a hurry I didn't bug them to much.

Email order sent!

havent heard from them in 3 weeks

i have tried calling on all days of the week at different times of the day

sent 2 emails - one to all 3 of their email addys



still no response - i hope that everything is OK and they are still up and running

Got a hold of them today. All good now.

^^

whew!

there is hope!


i feel bad for Gen - probably 1,000,000 emails and VM to get through!



everything is grand!

been trading emails with Gen this morning. :banana:

Ordered my PPG's from them, best customer service and best price around. thanks rallispec!
Are they even an authorized PPG dealer?

http://www.ppgearbox.com.au/dealers.htm

USA and North American Dealers
AUTOTECH Driveline
Andrew Yates
Bullshead Gears
Cascade Autosport
XS Engineering
MSI

i was there today (just walked in. i found out they're 5 minutes from where i work) and they had just received a shipment. parts and boxes everywhere. just two people there, a ton of work to do, and they still took the time to show me the rally car they were working on, field my stupid questions, and order the part i needed. very friendly, very knowledgeable and i will very much be shopping there again.

5 minutes ? WOW !!!!

Last May, I drove my 03 WRX track car (no A/C, no cruise, no interior) from Ontario to Dave's shop.

Thirteen hours there, thirteen hours back.

I'm a jerk when it comes to meeting expectations, but Dave and Gen simply exceeded anything
that I'd expected.

I moved last fall... now, I'm eighteen hours away - and I'm going back TWICE this year.

Eighteen hours there, eighteen hours back... x 2.

I sure hope that I don't move to China anytime soon :rolleyes:.

~~~~~~~~

Seriously, you have to know these folks if you race a Subaru.

About 3 weeks ago I called and placed an order with Gem, I was told they are awaiting a shipment from Japan.
I just got my order today for my Group N spec engine mount x2, trans mount, transverse arm, trans cross member and pitch stop.
Nicely shipped and as ordered.
They are the bare bottom cheapest on Group N equipment. I plan on getting my strut tophats and lateral link/trailing arm bushings thru them. They also have STi v7 hoodscoops that I am looking at.

I got RA's installed into my car in June, or so I thought. The service was great. Very nice, friendly, and professional people there at Rallispec. I was very pleased with my RA 1-5 gears and exedy clutch.

Well, after a while I began to question the gearing. I researched a little and asked around and came to the conclusion that I had in fact received RA 1-2, sti 3-4, and RA 5. So I emailed Dave who was very helpfull and timely in helping me with my questions and concerns. I was told to bring my car back out and they would have two techs rip it apart and replace the sti's with RA's in one day free of charge, given that it was, in fact, a mismatched set.

Well it was a while until I was free to drive back to new jersey so I called today to confirm my apt. for Friday. I then find out that the whole crew minus Jodie (not sure on the spelling) had gone to the SEMA show in Vegas. Fortunately he said he could still do the job but it would be two days work. This is fine exept I now need to take another day off work, to get it done thurs and friday, and had I not called and found this out I would have been stuck in jersey on my buddie's couch for 4 days.

I mean i'm sure it will work out I was just a little ticked they didnt call and tell me the plans had changed.

Jodi is awsome man. I am sorry "cscsatcwrx" that what happened to you happened. Jodi, dave, gen there all awsome people and i deal with them whenever i can. Dave is so knoledgable and jodi is a subaru master. I hope everything works out for you.

Jodi is awsome man. I am sorry "cscsatcwrx" that what happened to you happened. Jodi, dave, gen there all awsome people and i deal with them whenever i can. Dave is so knoledgable and jodi is a subaru master. I hope everything works out for you.

Oh, don't get me wrong, I think they're awesome too and i'm not putting any of the blame of the mismatched gears on them at all. I enjoyed talking to all of them. And Jodi is a great tech and answered all my stupid questions without talking down to me or making me feel like a dumb ass. Dave has been super helpful to me when we have spoken through emails and I am a big advocate of Rallispec here on the forums. I just would have liked if they had called me when plans had changed.

In my experience so far with the subaru community, Rallispec is right up there with Agile as far as integrity and all around knoweledge as well as customer service. I was just simply posting my experience with them.

+1 for rallispec! would definitely buy from them again... it was unfortunate that i had to cancel my last order with them (due to personal reasons) but they made the cancellation process very easy for me. Very good customer service!! I ordered a FHI titanium front start tower bar a while back with them, it was a very smooth purchase!!

.

PS. they are great people to deal with.

I can confirm....

Rallispec is amazing. Im so lucky to live 10 mins away from there. I call them to see if they can get me parts before i even think about buying them elsewhere

Rallispec is amazing. Im so lucky to live 10 mins away from there. I call them to see if they can get me parts before i even think about buying them elsewhere

I envy you... then again, if I lived that close, I would really be broke.:D

yes, jodie is a personal friend of mine and im at rallispec easily once a month. it sucks i spend so much money there but they have the best prices on everything

Jodie is awesome, so awesome he almost had me leavin there with about 600 dollars worth of parts I didn't need. It's hard saying no to good deals.

outstanding customer serive...will order from these people again

do they ship internationally?

Ship all over the world.

Jodie
Rallispec

In our experience with Rallispec the services range from the basic maintenance needs to high end specialized work for performance parts, swaps and rally cars.

We have firsthand knowledge of the shop, service and products having had two conversions 01RS to RSTI, 97 Outback to STI/WRX) along with a 02 WRX in and out on a regular bases.

Very satisfied with Dave, Gen and Jodie. Given the amount of work we have had done and level of skill in the shop we trust them to keep our cars on the road (seems to me the numerous rally teams and customers must believe in the service also given the flow of Subies in and out of the shop along with their schedule board).

As to the quality work on our first project 01RSTI:
http://www.rs25.com/forums/showthread.php?t=71163&highlight=rallispec


As for our interactions with Rallispec staff: highly skilled, very knowledgeable and always responsive. There has been times when we have stopped into the stop and really needed something attended to (for example loose steering) Jodie made the time to address our issue and correct the problem despite Jodie's work schedule for that day (in other words- did not say: make an appointment).
Same for Dave giving us the necessary attention in getting what is necessary for the work at hand on our cars. Finally, Gen is always been upfront and able to keep track of the work and necessary support to the customer.

Second project is the PGGSTI that we will detail soon:
http://picasaweb.google.com/cebednarik/PGGSTI#5237721748266598226http://1stclass.mylargescale.com/charles/RSTI/PGGSTI.JPG
Looking forward making the post on the conversion of the '97 (former RaceComp PGG) to PGGSTI/WRX.

IMHO I would highly recommend Rallispec to any Subie enthusiast wanting a professional job .

Just wanted to pipe in here.

I want to give a huge thanks to Jodie, Dave and Gen for all the time and work they are putting in towards my motor build and head work.

I have to say im totally thrilled. Jodie, even though the dudes sounding like a sick dog on the phone, was working hard on my motor build today!

I like how he keeps me updated on progress of the build and sends me periodic pictures of what i have bought!

As said here before, Dave will take the time to explain to me why he thinks something will work or will not work as well. He also doesn't put on a condescending attitude like some vendors i have had to deal with, he will explain things to you and help you make informed choices.

My Vendors of choice both happen to be in the East coast. and both treat you right!

+1 for Rallispec and i can wait for my longblock to be finished.

In our experience with Rallispec the services range from the basic maintenance needs to high end specialized work for performance parts, swaps and rally cars.

We have firsthand knowledge of the shop, service and products having had two conversions 01RS to RSTI, 97 Outback to STI/WRX) along with a 02 WRX in and out on a regular bases.

Very satisfied with Dave, Gen and Jodie. Given the amount of work we have had done and level of skill in the shop we trust them to keep our cars on the road (seems to me the numerous rally teams and customers must believe in the service also given the flow of Subies in and out of the shop along with their schedule board).

As to the quality work on our first project 01RSTI:
http://www.rs25.com/forums/showthread.php?t=71163&highlight=rallispec


As for our interactions with Rallispec staff: highly skilled, very knowledgeable and always responsive. There has been times when we have stopped into the stop and really needed something attended to (for example loose steering) Jodie made the time to address our issue and correct the problem despite Jodie's work schedule for that day (in other words- did not say: make an appointment).
Same for Dave giving us the necessary attention in getting what is necessary for the work at hand on our cars. Finally, Gen is always been upfront and able to keep track of the work and necessary support to the customer.

Second project is the PGGSTI that we will detail soon:
http://picasaweb.google.com/cebednarik/PGGSTI#5237721748266598226http://1stclass.mylargescale.com/charles/RSTI/PGGSTI.JPG
Looking forward making the post on the conversion of the '97 (former RaceComp PGG) to PGGSTI/WRX.

IMHO I would highly recommend Rallispec to any Subie enthusiast wanting a professional job .

That car will be awesome when its finished, ive seen this car come together literally piece by piece throughout the last few months. The car is gonna be amazing when its finished and I hope you the best of luck with it. Rallispec FTW, I will be stopping by there tomorrow morning first thing as they open to give them a nice check for my long block build. And will be taking the car to them hopefully early next week.

Just wanted to pipe in here.

I want to give a huge thanks to Jodie, Dave and Gen for all the time and work they are putting in towards my motor build and head work.

I have to say im totally thrilled. Jodie, even though the dudes sounding like a sick dog on the phone, was working hard on my motor build today!

I like how he keeps me updated on progress of the build and sends me periodic pictures of what i have bought!

As said here before, Dave will take the time to explain to me why he thinks something will work or will not work as well. He also doesn't put on a condescending attitude like some vendors i have had to deal with, he will explain things to you and help you make informed choices.

My Vendors of choice both happen to be in the East coast. and both treat you right!

+1 for Rallispec and i can wait for my longblock to be finished.

On another note they explain things so even a moron would understand. They usually dont have to go that far cause i know what im buying but its great for a shop that is as small as them to literally wait on you hand and foot every time i go there to pick up parts. They are the first place i go when ever i need any part. They have the best pricing out there and even if i order a part that they dont usually stock and its a little bit more money at rallispec i dont even blink an eye buying it because they stand being the products they sell and the work that they do. I am so blessed to live so close to a subaru shop of such top notch caliber to work on my car and answer my questions.

Bump for Rallispec, sick prices, Jodie is one of the most knowldegeable guys I know, and what other rally shop will take time out of their day just to show you around the shop and answer dumb questions? I cant think of any around here.

You guys are so lucky... able to 'drop in' to visit.

I trailered my shell to Dave last November from New Brunswick CANADA (not NJ)... and left it in his care.

And I'll be driving down to 'visit' it shortly.

And then, driving down AGAIN with the truck+trailer in May to get it.

That's 1000 miles, one way.

And it doesn't matter, because Rallispec are the people you need to know if you track or race a Subaru.

I've dealt with so many 'race shops' in my time, and Dave always has time for my stupid questions and
my whining and worrying and flakiness :o

Rob
www.resconracing.ca

PS: And I like the Hoagies for lunch, too ;)

Lol, mind bringing up my Motor while you are down there :D

Thanks guys for the great support and great product!

Ordered a set of wheels from Rallispec. They were great to deal with through the entire process.

Link to the excellent projects completed for us by Rallispec:
http://forums.nasioc.com/forums/showthread.php?p=26633433#post26633433

Rallispec rocks! They have the best customer service I have experienced on Nasioc.

To give you a brief abridged version of my story, I obtained a broken 6mt transmission, that was opened and messed around with. Just by sending pictures to Jodie, he helped me determine that the DCCD unit was removed and that the gearing ratio was changed. He has been a great help to me and a great asset to this community. Without his help, I would have been lost.

Thanks Rallispec and Jodie for being patient with my questions and helping me out. You guys are a paragon of what a Nasioc vendor should be.

hmmm....sent rallispec an email for a price quote on several items adding up to well over 300 dollars, about two weeks ago, and haven't heard back. I guess the economy hasen't hit them that hard that they're passing up actually selling products.

hmmm....sent rallispec an email for a price quote on several items adding up to well over 300 dollars, about two weeks ago, and haven't heard back. I guess the economy hasen't hit them that hard that they're passing up actually selling products.


I know they are SUPER busy and its only 3 people that work there. Give them a call and see whats up, they wouldnt just turn business away but i know they are backed up as far as getting cars in to get worked on.

Yeah they are very fast and great to deal with. they did my ra spec c gears.

Try their phone number and talk to Gen.

hmmm....sent rallispec an email for a price quote on several items adding up to well over 300 dollars, about two weeks ago, and haven't heard back. I guess the economy hasen't hit them that hard that they're passing up actually selling products.

They'll get back to you, for sure.

Quality people.

hmmm....sent rallispec an email for a price quote on several items adding up to well over 300 dollars, about two weeks ago, and haven't heard back. I guess the economy hasen't hit them that hard that they're passing up actually selling products.

I'm in a similar (but a little bit worse) situation: asked about product on stock, they replied, then asked for a quote with shipping, received it, then I paid immediately.
But nothing shipped since 1+ months, ... emails are not answered which is the most annoying thing they can add up to this endless waiting.

Please resend your email or give me a call. As mentioned we are super super busy...in fact busier then we have ever been. Unfortunately its simply not possible to accomplish everything that needs to be done within the hours of the day with our limited manpower. If I overlooked your email or your order was delayed for whatever reason I do apologize. All I can suggest is to keep trying us for an answer. Its certainly not that we don't want your business....its simply that we are overwhelmed right now. We continue to work on ways to improve. We have a new website with online ordering that is 95% done....now if I can just find the time to finish building the site's product database we'd be in good shape!

Thanks for all your support. Again, to those guys who have not been able to get the answers they needed please please give us another shot to take care of things.

-Dave Anton

Dave
Thanks for the follow up email regards the next schedule of work to be done.

Thanks Dave
Got the product, it took 3days (overseas) to arrive. Seems like it was forgotten but now it's here super fast, so I'm happy again.

I want to thank the whole crew at rallispec for putting together my shortblock and for all of the support theyve given me with getting other things figured out for my build... Jennifer, Jodie, and Dave are an excellent resource for the community. I might be seeing you guys later on to help out with the avcs on my car (unless of course I become over-ambitious and do it myself)

Good to see that Dave and company were able to get out of the shop and display the project

We were fortunate to stop at the shop the day the car arrived at there:

http://picasaweb.google.com/cebednarik/UntitledAlbum?authkey=Gv1sRgCNnv6arI6-ebvgE&feat=directlink


Are parts are on order for a small retrofit....

I had excellent experience with Rallispec, Dave, Jodie and Gen are awesome to deal with. I'm saving some money to buy something from them in the future, I can honestly say that they are great people and with great product knowledge as well.

I bought this from Rallispec, I'm so happy with this oil pump :D:devil:

http://i259.photobucket.com/albums/hh315/berdugo29/junoilpump1.jpg

+78 (No, I didn't actually count) for Rallispec. Just ordered some bits and were shipped on time. I contacted Dave for some semi-related advice after I received the parts, and I received a very detailed, well thought-out response that went above and beyond. If they have as much attention to detail in their work as they do in their email responses, then no wonder they're busy.

Keep up the great work, guys.

Wondering how much things have changed with these guys. Gotta stop by the shop soon if they remember who I am. :D

Something have changed over the last few years. We moved into a slightly larger shop but in the same park. Dave and Gen are still here and always will be. I joined the team about 5 years ago. 3 of which were part time, just at night and weekends. I was still working for SOA fulltime as well. Then I made the move over here, 2 years ago fulltime. We are still getting slammed, I try to bang out the gearboxes within a few days, engine builds, repairing peoples cars. etc etc.. Kevin, I dont we have ever met but I know who you are. Back in the day I used to go out to the Philly street races and watch your OBS with a turbo kit and NOS. Its crazy that it lasted. You still have that thing?

I wish they would call me back, ive left 2 messages on both email and phone in the past two days and have not heard a word.

call back during mid day, they are very backed up and very short staffed right now. 1 of the guys is away and the other is having some back problems which only leaves one person working there during the day.

okay, will try again tomorrow. thanks.

Which email address are you using ?

sales@rallispec.com

the one Dave responded from.

Dave has been out of the office. He will be on Monday if he doesnt respond by then.

I got in touch with someone today and my gears are on the way.

Thanks!

I had my tranny rebuilt with the RA spec gear set on my 02 WRX. After driving it around for a couple of weeks I thought I would share my experience. As always, rallispec did a great job in getting me my parts, answering any questions I had, changing my order when I changed my mind, and keeping me up to date on when the gears would arrive. Driving impressions are mostly positive, boost is always there when I need it, no more down time between 1 and second, and it's really fun to be able to row through the gears so quickly.

The bad, cruising on the freeway I'm at 3800rpms (at 80mph). However, I checked my gas millage and it hasn't gone down any, much to my surprise. This is probably partly due to my driving style however. Regardless, I need to change my exhaust to get the drone out, 3800 rpms is hella loud in my car! All in all I'm pleased with the gears, but in retrospect I think the STI gear set may have been better for me.

Do they still tune?

I don't believe that they have been doing a lot of tuning lately.

You should contact Dave directly. I believe that he's out of the
shop this coming week, however.