www.trituning.com

take it for what you will.

victor there is some brown stuff on your nose...LOL

Trying to get discounts I see lol ;)

Jay McDade

Yo, I'm all for discoun--...I mean


TRi-Tuning is Roxxor :D They've always hooked me up with good stuff and have always been straight with me. And to top it all off, they have Faraz :rolleyes: :D :lol:

I like TRi 'cause... umm... umm... they are fun. Especially when they have yummy TRi brand coilovers for Mr. Pat! :)

And that little Faraz guy with the turbin is fun too! ;)

P.

yeah, TRi are a bunch of great fun guys w/ good service and great prices. i'd recommend them to anyone in the TriState area. and they're still getting better...

sure, i'll jump on the band wagon here too!

so far i'm really happy with TRi. I got an exhaust i really like, and their pricing was great. i just ordered kyb/agx's for my rex from them (which i'm picking up today!! sweet!!) and i got a really great deal on those too. so far i've attempted to send a couple customers their way...

PK

TRi even has cheeze burgers and an V5 wing table :) What else can I add .. great place and nice people, what more could you want (discounts)?

cheese burgers, v5 wing table...me may be chillin there tomarrow when me clutch and flywheel go in

good service good product. Faraz is too short though!!

Well I'm going to chime in. I was repeatedly lied to by Chris for over a year. Paid a fee that I was told would be paid by the manufacturer. Chris is a really nice guy to talk to and made me a promise to send me something and has given me tracking numbers, etc....and other stories....and fessed up and apologized and gave me more stories, and more dates, and fessed up again.... (see a pattern here?)

Well, I still have nothing and am out money I wasn't supposed to be.

It's not an easy thing to be a new vendor in a new market using a new media. That being said, my experience with TRi was lower than average. No return call, short with my email question, etc. Admittedly, this is only one experience and these guys are probably trying hard. But I will not do business there.

It is fair to point out they aren't alone in providing subpar service. Many of the other vendors have the same problems in this young market. I wish them luck.

Mike McBride

Their prices are very good. But thats about as far as I can go on the positives list.

I ordered a part from them and they gave me the run around for a month. Lying to me, not returning my e-mails, or PMs, making up lame excuses, lying some more, then they finally just stopped answering the phone for 2 weeks when I called. Caller ID maybe. Or maybe its just luck I guess. Either way it was a terrible experience for me. They lied to me one last time and I cancelled my order and refuse to buy from them ever again. Or to even suggest buying from them to friends of mine.

After said experience, others on the board would post something like "help, having problems with TRi what do I do" kinda posts. I would tell them my experience and tell them to jump ship before he had lost his money and had no part. Chris and Faraz jumped on me every time trying to make me look like the bad guy.

Ya, I am a total ass lemme tell you. It's all me. I shoulda taken being lied to as a joke. Or thought that not answering my phone calls, e-mails, PMs, or answering machine messages was a fun game! ALL I WANTED WAS TO NOT BE LIED TO AND TO GET MY DAMN PART!

Since this thread has turned towards the type of stuff I have personally seen, I'll post my experince.

I was part of a Group buy for the STi Side sills.

it took about 4 months longer than anticipated to get the product to me.
multiple times I was lied to when I approached them about the whereabouts of the goods.

one week the answer was we just got it in, and it's going out tomorrow
I'd be patient and let it be.. asume that the answer was truth..
approach them again and ask what's up
They are still stuck in Customs with the vendor
really.

All and all there was no communication.. and the few times there was communication it was not to be trusted.

Things seem to be going better and TRi just might have gotten thier act together. I haven't heard many dissatisfied posts
there have been some recently though

best of luck to them though in having better luck than in the past.

edit: removed repetitive info

I remember my dealings with TRi (unfortunately).

To keep it short... I was involved in the STi group buy not too long ago. Now, I understand that there can be trouble getting the parts into the country. That is fine.

My problem was that every time I asked them where my parts were, they blatantly lied to me. Twice they even sent out an email to all members of the group buy, saying that the parts had shipped...when, in both cases, they didn't even have the parts yet. And when I asked about that, they told me that they hoped the parts would have been there.

If I ever brought it up in a thread to anyone, stating how TRi likes to lie, I would promptly recieve an email asking me what my problem is, and why I "flamed" them or whatever.

The one good point I have, though, is that whenever I PMed or emailed them...they were quick with a response. The downside is that 99% of the time, they were just making up the answer, to try to keep me happy.

What would you say if a company took something from you, and then refused to pay as promised?

TRi received a KAAZ differential from me for one of their customers.. this was months ago. Chris has repeatedly lied to me, ignored me, and I'm sure he's hoping that I'll forget about the $700 I am owed. I'm tired of fighting with them, and thanks to the copy of Chris's autograph I have, I'll be taking the necessary steps to get my money back.

It's truly a shame that the Subaru aftermarket seems to be cursed with the ****tiest vendors.

I also had a bit of a problem with them. I got the usual, lies from Faraz, (ok, lie is a strong word. maybe he was not aware of the situation completly. then again...which is worse?) that the rest of you are talking about, and the quick but inaccurate responses from Chris. And the worst part is that they had the part right there. I will not go into the gory details, but to make a long story short, they promised one thing and could not deliver. I found out weeks after the order and me calling them to find out a status that the item was too big to ship by normal methods. even though they not only quoted a shipping price in the original converstion, and said it would ship the next day.

After some hot headed flamm'in on my part, I talked with Chris. He actually accused me of lying. then I showed him the old PM's I saved. The tune changed very quickly. As stated above, he IS a very nice guy. We worked it out, (canceled the order) and parted on good terms. Even with all their issues, it would appear that they are getting better. BUt due to my unfortunate situation, I probably will not buy from them again.

But I will tell you this. Now that I do my own little buisness here on the club, (mesh inserts) I understand how complicated a buisness can be. But I tell you this. I watch my threads like a hawk at work and at home. At home my e-mail program has been set up to make a noise everytime I get an e-mail. And even while I work on my products, I run back and forth to the computer to answer questions and take orders. And when I mess something up, like a ship date, I refund some of the $. I DO care what people say about ME on my favorite club.

I was in a similar situation as Yeoman. Except it was only a couple of months and no one ever admited to lying, I just got conflicting stories from Chris and Faraz everytime I called. There is supose to be a refund coming to my credit card... We'll see!

I also have had bad dealing with Faraz and Chris. I was promised my wheels within 5-7 business days for which I had paid extra shipping fees. 10 weeks later after 5 calls from myself to them and a total of 52 emails between myself and Faraz/Chris I finally got my wheels with extra shipping fees added on for which I had to pay.

To keep this short I will never, ever buy from them again. No matter what excuses/lies they tell me or what other people might say about them. One bad (very bad) experience like this is enough for me.

Stefan

We thank you for the honesty regarding your situations and only ask you to realize that all companies have their hard times and we have worked day and night 24 hours a day to get things back on track, and I sincerely believe we have.

Alot of these complaints ( not all) are traced back to an STi order for $16K in which we were "stiffed" on and we are now going to Japanese court about.

Again, thank you, and we look forward to serving the Subaru community the way we have been for the last few months, up front, honest and reliable.

Thanks,
Chris
TRiTuning

I've never ordered anything from you Chris but how does that justify lying to your customers? It doesn't...

Lying? No. However, as I am told by X that X is coming in today, I would tell X that his part would be in today, or was already in. Simple as that. I made this mistake with a few things in the past and now I am paying for it. I understand that. However, what I want is for people to understand that those are the days of ONE employee (myself) and someone who helped me from home (Faraz). Now, it's Faraz and I, along with Joe, Matt and Justin. We've built an awesome team.

So, yes, I lied to customers telling them that they're goods were in, although I never did it to "cover my ass" or to "make someone go away". I did it because it's what I believed, whether or not thats wrong in someones book is their own decision.

We're a good company that does good business. We've gotten away from the Japanese BS we went through and somehow survived.

Honestly, I am suprised the company was able to continue after I had to put up my own cash to get the parts in, but 24 hour days here and there ( i kid you not) enabled me to do what was need to be done, and thats to continue doing what I love.

Chris
TRiTuning

So, yes, I lied to customers telling them that they're goods were in, although I never did it to "cover my ass" or to "make someone go away". I did it because it's what I believed, whether or not thats wrong in someones book is their own decision.

I do not follow.
how do you believe the parts are in? And then tell people they are going out that week.

seems like a pretty binary kinda thing, they are there, or they are not.

Chris,

I just want to be called back when you or one of your guys say they'll call me back!

I think I talked to Matt on monday, who said there MAY be a few silver pedal sets in. He would check and get back with me, and I haven't heard anything back, even after leaving daily messages. (Do you actually CHECK that machine? it still says you're out for lunch)

I'm reading all these complaints, and I really am quite shocked. Never once did I not receive a return phone call, never once did I not receive a quote on a part about which I inquired. Recently I had a dilemma with my car, and I needed struts which I ordered from TRi. They came in a day late, and I was pretty much screwed. Chris offered to drive my struts down to me, which is about a 2 hr. drive for him, just so my appointments could be met. Luckily things worked out and he didn't have to drive down, but that's what I call service. I will definitely continue to do business with TRi, and I will still highly recommend them to anyone looking for a great shop.

observation:
local, or non-local seems to be the distinguishing factor in opinion.

So, yes, I lied to customers telling them that they're goods were in

That took a lot of guts to admit that you lied, Chris, and I respect ya a bit more for that. Admitting there was a problem is the first step in making amends.

I've never really had any major problems with TRi, as I've said before. I've always gotten all the parts I asked for. I ordered tires from them and they came in quick and I went to pick them up. They even helped me carry them to my car (their old storefront). I was part of the STi GB, but I got my part (pink I-Badge) without much crap, and Chris responded to my e-mails and PMs whenever I sent them. They shouldn't have lied, told untruths, or beat around the bush (as we all know, and this has been beaten to death by now). They also should have kept much better communication with their customers (another dead horse, here). I hope they'll do better in future GBs.

Nearly every time I've called (with the exception of a few times), someone has actually picked up the phone, and usually it has been Chris himself. Even when he was obviously busy he found time to chat with me about my car and my plans for it. I had a little trouble getting a hold of Joe (never there when I called, never called me back), but I finally got him and we talked for awhile about turbos. I also seem to have trouble getting calls back, though. I seem to have much better luck contacting Faraz through the board or IMs, or by e-mail Chris directly (which still takes a few days to get a reply, sometimes).

I think they're a busy company, and as such their customer service has suffered somewhat. But I also think that these are growing pains, and they should work them out in time (and indeed, they have already made such leaps and bounds). Chris is a good guy, and Faraz is a chalupa (:p). They have expanded from a small 12x25 room (guesstimate) to a garage with two bays, storage area, work area, office area, and 'waiting' room. They've certainly grown. They throw pretty good parties, too.

I'm pretty happy with the service I've gotten from them, but yes, they have lots of room for improvement. I think they'll make those improvements. I just think saying that they should go the way of JC Sports is absurd. Every vendor has their problems. What about Sugar? People were up in arms about some of her GBs, but I personally had wonderful service from her and would buy from her again in a heartbeat. I had good service from subaruparts.com, too. I haven't seen the crap that some people talk about. I think it all boils down to the fact that some people just get lucky, and never see the bad that happens. And some people are unlucky and seem to get all the bad crap that happens.

I'm having TRi do a whole bunch of stuff to my car on Friday (turbo, coilovers, flywheel, etc), and I'll be glad to post how it goes on the board (as I plan to, anyway). I feel quite comfortable having them work on my car. Pretty much all the TRi state guys know about it, and I know quite a few people are watching the outcome of this closely. Isn't this the ultimate in vendor services? If they do well in this it will reflect quite well on them. I hope they don't do badly ;).

Now, please note I wrote some bad and some good in this review of them. I feel that I was honest in this and in my experience with them.

Edit: Clarification.

I agree that admitting fault is a massive step toward better service. Chris, that took a lot of balls to admit your mistakes, and I agree that's the first step toward correcting them.

I have a lot of respect for the guys at TRi, because they work their asses off for all of us (I've seen it personally). The have great products and from my experience, great service and shipping.

Every company has their problems when they start out, this is not uncommon. Yes, people will have bad experiences with new vendors and companies, but if a company is willing to admit fault and work to correct this, they will only be better in the future.

Any company that's willing to work hard to make better parts for our cars at good prices diserves a second chance, or a first chance from anyone reading this that hasn't dealt with them.

~Dave

My take on it is that people who have had bad dealings with a vendor are much more likely to post than people who have had good dealings. I just dealt with TRi Tuning yesterday to have an EGT and A/F meter installed and found them to be very professional and cool to be around. It takes any new company a little time to get on its feet. They obviously love what they do and I'm sure they'll only improve from this point forward.

TRi is the shiznut...i got an install 3 days after i called about getting one and it finished at 1130-12....chris stayed till like 1 taht night to...i pmed him from home and he was still there replieing to emails...so far, i have had excellent service w/them....and how could anybody not like FA RAZ!

I agree that admitting fault is a massive step toward better service. Chris, that took a lot of balls to admit your mistakes, and I agree that's the first step toward correcting them.

I agree completly. Good luck Chris.

[QUOTE]So, yes, I lied to customers[/QOUTE]

and yet in a pm when i accused him of lying, he told me that he would never, ever lie to a customer. i've had great experiences with primitive, mike shields, primm, and sugar, yet TRi remains the only vendor who has lied to me and i have not been completely satisfied. hell, between chris and faraz i was accused of loosing a part they definetly shipped to me and then the story changed and i was told that they hadn't shipped the part and all i would have had to do was call about it. funny thing is i had called, and that's when i was told i must have lost it because they couldn't have possibly screwed up. after all, they're TRi.

admiting that you suck doesn't make you suck less.

:D 'nuff said... Customer satisfaction:D Reasonable prices:D
Willingness to bargin:D Never EVER had a problem..
;)

I bought 2 things from TRi now and I have no problem with them. When I decided to buy the suspension from them, Everyone warned me about them. But I am am quite happy with my Apex suspension (even tho it is still sitting in the box!!!!! dont worry Chris they go in soon).

But anyone who has sold something and relied on a company to deliver on their part knows this happens. You are told it will be delivered on x day. Your customer wants to know what day... what do you tell him/her? A vague answer like "oh I was told..." wont win you many friends either.

I bought from them in the past, and I'll go back to them in the future.

Why?

They are knowledgable and have the things I want. They have good prices. They are friendly and willing to bend over backwards to accommodate my requests.

Quality, price, service, and apparently this is a company that is improving. What's not to like?

I have their custom turbo kit in my car right now (although the car is still at their shop), and Chris has more than done cartwheels for me. I'm pretty happy, even accounting for minor setbacks (which weren't his fault, i.e. Labor Day :D)

Chris-
I talked to you at the beginning of last week 8-28-01 and was told that you had my KYB AGX struts in your store and were ready for shipment. I a not to happy sue to the fact that you had tod me that they will defintely be here by friday. So in the meantime i had made arrangements with my local mechanic to do the job. When the struts never came it was too late to cancel my appointment so I had incurred the cost of two hours of labor for absolutely nothing. What's the story, I mean I am not asking for you to cover the labor hours that i incurred, however I really would appreciate as to knowing where my struts are! Please call me and tell me the tracking number; you have my number so call me and leave a message so we can arrange for this to be taken care of ASAP.

Joe Grimaldi
South Park, PA 15129

Joe,

Instead of posting something, why not just call or email me? I sent them out the day as planned. Whether or not they got there because of the labor day holiday is beyond my control.

I'll email you shortly with the tracking numbers.

And, btw, it's never too late to cancel an appointment. I cant believe someone would make you pay for labor if they did nothing!

I'm sorry they did not arrive on time, but again, please contact me first if you have any questions.

Thanks,
Chris
TRiTuning

Never make an appointment untill the goods are in your hands. Vendors cannot make good for UPS FedEx or US mail. It's simply not their fault.
Rocky

So Chris,

your page shows that you sell intakes now, are these actually available? Or are these the ones that keep coming back looking bad?

"a promise made is a promise kept"

Chris-

I am not trying to put your company down, i am sure that you are very busy, but when promises are made i expect them to be kept. i called your company today to find out what was going on, and the person that i talked to gave me a tracking number, and im like ok everything is fine, until i typed in the tracking number that he said was mine and it came up as a package that was being shipped to New York. I am sorry to be a pest i would just like to know what is going on, and maybe a tracking number for my product. Thanks Joe.

I've dealt with TRI, mainly Chris, 2 times. I can tell that he works his butt off. He is also a wonderful guy to deal with.

Ordered the HKS Type 0 the 1st time, it arrived ok. He is currently helping me to track down the missing blue "I" badge that was ordered on 8/17 (should have the original arrival date of 8/23). He told me that he re-sent it via FedEx on 8/31), and should have arrived yesterday. I believe his answer machine is down, it is not picking up any calls today.

Overall, he is very helpful when I get to talk to him in person. I think he is over-worked.

Henry
hkwan@yahoo.com

well my experience goes back to the evil STI Group Buy, i just now got refunded for it. the product never came. not TRI's fault. yes it did take awhile to get the refund but when i called and talked to them they got on the ball, even saturday shipped it so that was cool. all in all they are good guys.

Ha Ha Joe,

Same happened to me, and I was gonna post that in my last post after I saw Chris said he was gonna email you the numbers.

not to laugh at your misfortune, its just that I thought thats what might had happened.

I'm reading this post with great interest and I had a few thoughts.

Alot of customers who've said TRi is really cool seem to have been physically closer to them then the ones who are less happy (with exceptions).

For a customer who is close it is alot easier to get good service because you can just drop by and pick up your part or watch your car getting worked on or nag the vendor or snoop around even.

For us long-distance people, we are putting ALOT of trust in a vendor by sending money to someone we've never seen before and may be hundreds or thousands of miles away. I'm pretty used to doing that especially in this new online economy and I think alot of other people are too.

Where there is a real disconnect is when information that is relayed to the customer is inaccurate (doesn't even matter if it is intentional or not). If this happens repeatedly, it's just simply unacceptable. It's especially bad for the long-distance customer because this leaves them feeling helpless to resolve the situation and they won't feel they can trust the vendors information.

I would say that if you can't verify personally that an item has shipped, don't tell the customer that it has, or at least don't guarantee that it has. I wouldn't vouch for unreliable information if my reputation were riding on it. I think a large percentage of customers can deal with waiting for an item if it's delayed, especially if they feel they can trust their vendor. There just can't be any doubt about the honesty of the vendor.

Good customer service pays off in dividends, but bad customer service will kill a company of any size.

Statistically, a happy customer will tell three people about their experience, but an unhappy customer will tell nine. And one thing this board and others allows people to do is air their dirty laundry in public if they want to.

Hope it all works out for ya though because we need good scooby tuners and vendors.

-S

I like to chime in on threads from persoanl experience too. I ordered a set or Ground Control springs for use with KYB-AGX for a 98 Impreza. Those words should pretty much strike fear in Chris' heart by now. I have called him so many times trying to get a tracking number because I had no idea where my order was.

After literally 5 calls to PA from MA I finally got ahold of someone that gave me a tracking number. Got off the phone and looked it up on fedex and it was the wrong tracking number. I called fedex and spoke with them, played guessing games to see what was going on with my package as it had been over a week since shipment. They said there was nothing I could do. So phone tag began again. I called and spoke to someone that sounded exactly like the person I spoke with before which I assume is chris as thats who everyone looks for when i call. That person said you need to talk to so and so call in 40 minutes. I call back noone answers.

I got out of the hospital today first thing i do is call to see where my parts are. I get chris on the phone and he gives me a tracking number. We both look it up and he says. They have been delivered. I said great but where did they get delivered. (i was on the phone with my parents at home an hour earlier and they still had recieved nothing) Chris verified my address from his system as Dracut, MA and said they were delivered on the 4th to Londonderry New Hampshire. When i asked him if he thought that sounded right he agreed it didnt.

So I was told to wait by the phone he would call fedex and they would more than likely both call me back to discuss the problem, find the parts and so on. 4 hours later no call. I call TRItuning again, this time a girl answers. She was pleasant I asked for chris and told her why i was calling. I hear her talk ti chris him start yelling about something (more than likely fedex screwing up which I dont blame him for) and she comes back and says. He said that he called fedex but "it didnt work". He was going to call them back around 6:30 and get back to everyone. (I assume there were multiple problems) Its now 11:30pm I have yet to recieve a call. My 400$ worth of suspension that I have been waiting on for more than a week has been delivered to someone in another state with the requirement of a signature and I have yet to receive a call as to whats going on with this.

I am a pretty cool person in my opinion as I think screwing up and fixing the problem in a professional and speedy manner is just as acceptable as not screwing up because it shows you as a company care about what happens to your customers. I hope this happens and when it does i will again be sure to let everyone know. I run a small company myself and understand how things can work sometimes. As long as things get fixed all goes on and goes on well.

-Lou
tsfxRS

In his defense I think they are just slightly fubared..

I think he gave you my tracking number for the alum. sills
if it is 47 buckingham drive londonderry..


Anyway they are the wrong sills... waiting for the correct ones.
but at least I got them.

I personally dont see how the errors with tracking numbers could occur but as I said as long as the problem gets fixed in a speedy time period and im kept up to speed as things go then I might be a returning customer when otherwise i would not be.

I'm editing this message to give TRi some time to resolve my situation. (what a nice guy I am... for now)

When was the committed ship date? I don't think you've been ripped off yet just because you've some trouble contacting them. How long have you been trying to get in touch with them?

Probably should get a more detailed story before you say you're being ripped. That's a pretty strong statement toward any vendor.

It's a pretty strong statement espeically since the payment came just this past Friday, and there's that thing called "clearance" that a bank has to do on a check.

This crap just gets ridiculous. :rolleyes:

Chris
TRiTuning

Chris (TRi), hang in there. I do know you guys are making improvement and continuing to work hard on managing the business. Hope you won't let invalid complaints such as this one slow the shop down.

Takumi, sounds like it takes a wk or so for the check to get mailed into TRi, and some times for the banks to clear the check. Got to understand that the clock doesn't start when we hang up the phone with the vendor the 1st time.

If you wnat your stuff quicker, use a credit card. It takes up to 10 days for a personal check to clear...

I learned that the hard way...:(

Okay, I'm done.

Just checked and package is due for delivery tomorrow.

Thanks for the ++ comments guys, everyday is a struggle that always results in some kind of good coming out of it.

Thanks again,
Chris
TRiTuning

Don't let him get you guys down, he has no idea what patience is. :rolleyes: ;)

dude i'm sorry
sorry about how i wrote the thread. i didn;t want to make it sound , i guess harsh i wasn't trying to that
i was just asking who had problems once before
Hey chris , when i talked to you on the phone ,u seem very cool
and u probaly are
and i thank u personally (THANK U), calling me and e-mail me back so fast, trying to correct the address
Yeah so, dude i am looking forward to do more business with u and your company.

Sorry about that CHRIS


( yeah i sent many MO's out on products, and i get my stuff in less than a week) and chris told it was going to take about 3 day anyway, but this time was miss commucation on the address.

SORRY!!!

Chris,
Where is my High Pressure Rad Cap from the STi group buy? :confused:
I emailed you several times & the latest relply from you was on March 27:
"You should have it shortly, I'll send you an email with your tracking number asap. "
Please check it for me, it's almost October now!
Benjamin :mad:

Chris seems like a likeable and knowledgable guy. Great to speak with when you can get a hold of him (this has proven to be very difficult). That being said, however, I too am having a problem with my order. My order was placed on 9/4. I was initialiy told the oder would ship on 9/5 and receive it on 9/10. 9/10 nothing arrives. Half the order arrives on the 9/14. Chris emailed that remaining item was shipped 2nd day air on 9/17 to arrive on 9/19. Still, I am with out half my order. I have left several voice messages and emails inquiring about the status of my order, but have yet to receive an answer. If Chris has time to answer this forum, he should have enough time to send me an update.

Oh yes, I did pay with a credit card and the full amount was charged on 9/4.

Botttom line is I think Chris is a good guy. His prices are good and he seems to know his stuff. His business operation, however could use some improvements.

Jeff

I know how long it takes me to wrap up a single package, and to ship it out, so I couldn't imagine doing LOTS of packages...very time consuming.

I think the guys at TRi are great guys, car nuts just like all of us. And I wonder if they are not sometimes overwhelmed by the amount of business they are getting (orders wise). I imagine it would take a few people full time to package stuff up, handle shipping, record all the info, plus communicate with the customers. And with the Subaru aftermarket booming, and so few vendors, TRi is in the crosshairs. I am hoping they see the opportunity they have, and if they play their cards right, we could have a leader in Subaru tuning here on the East Coast (within 2 hours drive from me...:P ).

I don't know crap about running a business, but I think TRi needs more bodies! And maybe some good organization to streamline the processes they do all the time (fill order, ship order, record, communicate). I wouldn't mind working at a shop, but I doubt they could match my salary now. :) First thing, parts database. Second thing, customer database.

Kev

www.forcefed4.com

Yes, Chris does seem to be a likeable guy... but this operation is not one I'd recommend to buy from. I ordered some STI door sills for a new 02 WRX. I did receive a package from them - non STI door sills for the previous generation of Impreza. Called them/emailed them multiple times and was told a new 'correct' set would be sent out ASAP.

Well, that was almost three weeks ago. Everytime I call or email asking for tracking #'s and status I'm told their shipping system is down and they promise to get the number within the next day - never happens. I don't think they are generally a bad group of people, they are just willing to tell a customer anything (let's just say I don't think that honesty is a quality they value highly). I still have no door sills that work - and will definately dispute any CC charges I see from them.

This is really too bad - I generally like to order something small from a vendor before any large order to see how they'll be - TRI definately has a bad rep on this board in general, but I was willing to see if they had changed their ways. I don't believe they have.... you can do much better with other vendors here.

Just an update for anyone who was paying attention to the first post listed here:

http://i-club.com/forums/showthread.php?s=&threadid=89916

I would have posted this update the that thread but someone went and got it closed on me...

Anyway, I filed a claim with my bank to refuse the charges for my order. Everything was looking good until I called the bank back a week later. They denied my claim because I willingly gave TRi my credit card number. Apparently they only handle fraud cases. So I emailed TRi back. Then I noticed their site was down and became worried the email was down also. I hopped onto AIM and talked to Chris. He seemed concerned and asked for the name of my bank and the phone number on the back of my CC. I gave him the info then got disconnected from AIM. Haven't been able to get a hold of him since. I've tried a bunch of days to get ahold of him on AIM. Sent a follow up email to the address that was working. I've called a few times but I either get a busy signal or it rings forever...

Anyone had any luck getting a hold of them lately? I could really use that money right about now....

Scott French

i feel ya man....
they still owe me $450!!!!
and yea.... WHY THE HELL DO THEY EVEN HAVE AN ANSWERING MACHINE???? i have NEVER ever ever ever EVER been called back. not once. ever. never.

where are ya chris man?
maybe u should just send me a check? it might be faster than trusting this Credit company of yours that was supposed to take 3 days and it has been over a week, not counting the weeks of waiting for the (incomplete) package in the first place.

thats funny, he didn't have to much trouble charging my card the day right after the order, but when it comes to giving it back, all of a sudden he's too busy.

please, chris, just give us back our money, and we promise to stop bothering u about it. it's pretty simple. i really need my money back. thanks!

peace,
mk

Chris crashed his damn car, and he has been down, bigtime. Instead of blabbing on the board Scott, give him more than 3 days and call, or email, or something.

Same goes to you makka, give someone a chance for more than a day!!

You guys get ridiculous, the last thing I want to read is this as the car is hurt so bad :(

Please, take it to email. I dont see why you feel the necessaryt need to post something on here, maybe the reason you cant get ahold of chris is VALID, dammit!

"I would have posted this update the that thread but someone went and got it closed on me... "

And this on will get deleted too. Is the i-club going to tell you what to do?

Take a minute and contact Chris, maybe he has some information for you, instead of what you currently choose to do.

Faraz - ouch! that's why I haven't been able to get ahold of Chris. Is he ok man? How bad was the crash?

You'll notice this is the first time I have used the "Mad" face for a post. I have tried and tried to not get angry about this but here I go.

Faraz - I am sooooo tired of you and Chris turning the tables and trying to make me look like the bad guy. If you actually knew anything about customer service this would have been fixed a long time ago. I have called. I have emailed. I have waited and waited and waited and waited. For my products, for my refund, for calls back, for email replies, etc. All I ever get is put off. I waited months before I posted anything. I didn't want to post anything. You made me post this! Now I look like a jerk just because I want what's mine!

I feel bad Chris got in an accident. I've totalled my car before and I know it sucks. But if TRi didn't have a record of ignoring me I wouldn't even bother posting anything. If it only happened once and then I got an apology (and my money) I would be fine. But instead I get ingnored time and time again (with a lie throw in here and there for good measure). I am convinced my whole situation would just slip by if I didn't keep pushing.

Also, I didn't get the old thread closed. There was nothing wrong with the last post either. Some guy using potty language got it locked.

Three days! :lol: Three days is really long time to wait for response from any other company. BTW, it's been months not days, Faraz. Where have you been?

Scott French

Take a minute and contact Chris

You've got to be joking! All I've done for months is contact Chris. He knows the situation! I've probably spent more money on long distance than this refund will be for. Hopefully I'll break even! :p

Originally posted by Faraz
Same goes to you makka, give someone a chance for more than a day!!

first of all, i gave him a chance by ordering in spite of bad reviews, because i don't trust the crowd.

second, it has been WAY more than a day, i don't even wanna hear it.

third, i HONESTLY don't care if it's gonna be more than a day, just tell me the TRUTH! i think i speak for everyone on this board when i say that we just want to know the truth. STOP LYING.

I'm sorry that Chris crashed (get well soon man) but that does not explain the past month of simply telling me out and out LIES. If you tell me something will ship on August 27th, then do it. If you aren't gonna ship it out until the TENTH OF THE NEXT MONTH, then SIMPLY TELL ME instead of wasting my time waiting around.

i understand there are delays in business, so just tell me, don't lie to me. that is my only complaint. if u tell me you have ALREADY CREDITED my money back, then it should not matter that any emergencies came up, because YOU TOLD ME that it was ALREADY DONE.

not calling me back even when u personally tell me on the phone that u will call me back does not help at all either. which anwers your question of why we don't just call or email, because he never responds.

please just give my money back, i need it badly!:)

thanks,
mk

I ordered an STI Wing and Hood Scoop from TRI in August. I was told it would be here in one week. I had a photo op with SOA. It is now Sept. 28th and I have gotten the same treatment word for word as the other customers who posted. I had $1600.00 charged to my card the day after the order was placed. In the first week Chris did the usual stall with tracking number problems, Japan contacts out, etc. Then of course he used the National Disaster in TRI's favor which I felt was very lame. Especially since the items were supposed to be here 2 weeks before it happened. Now it has been over one month and my last talk with Chris was that ( check this out) he was holding the wing when I called and just had to package it and I would receive it by Sept. 27th. That obviously did not happen. I spoke to Faraz on Friday he was nice but no urgency in getting an answer. No one has ever said gosh it has been over a month, what can we do to make it up to you. Faraz said I would hear from them Monday 10-1. We'll see.

Faraz if you read this sorry about Chris but in all fairness my situation should have never happened and even though it did someone should have cared enough about TRI's customers to take care of it before over a month went by. I have put in email's over the past month and given weeks for a response and it never comes. Even when I am promised a call back. If you want peoples attitudes to change then you have to prove them wrong through TRI's actions from this point forward.

To anyone out there having true legal complications with TRI I say this. I have emailed them and documented my case. I have a legal background. My card was charged before product shipped and their written committments were not adhered to. I have a legal recourse set up if I do not hear from Chris or Faraz with a solution by the end of Business on 10-1-01. I have been nice and patient through the whole process but business is business. If Faraz gets back to me with a written committment by the deadline then I will give TRI a chance to repair the situation. If not it will go to the next level and I will put the next legal steps into action.

See STANKFOOTZ post.

No customer service, lies, broken promises, no returned emails or calls in over one month, no parts...and a bunch of excuses.

Bottom line is save yourself the headache and wait. They are on their last chance with me before a legal solution goes into effect. I will let you know Tuesday morning if Faraz had a solution to me by the end of business 10-01-2001. If not I will try to help anyone else out who has a documented case. They are on their last chance to make things right with me.:mad: :mad: :rolleyes: :rolleyes:

Per my dealings with TRI... My product has shipped from Japan, not shipped from Japan, had tracking #'s, Had wrong tracking #'s, Had new tracking #'s, Invoiced to TRI, Made it to Alaska, Been detained in PA, Been in Chris's own hands when I called, Been ready to ship, shipped out, and now some how now never made it to TRI. How TRI can say they have an item in hand them say it has never made it in is beyond me.

I believe we are all looking for the same thing here THE TRUTH! If you are going to Lie then you set unrealistic expectations then you pay the price. Just additional thoughts after reading the many other posts. This is nothing personal with TRI I have just lost patience. over 37 days of chances will do that.

same here..

was shipping replacement.. never got. Got tracking number..
wrong number going to CA.

was issueing call tag and crediting credit card.. never happended...

etc. etc.

thanks shaowen, i'd be interested in helping out,
although i don't have emails, just shipping receipts, pm's, and credit bills, and my word.

just my adding my personal complaint should help in the first place though, as sheer numbers will give any case strength.

anybody else? please help, i am really in need of the money they owe me, which is almost a whole month's rent for me.

thanks,
mk

I placed and recieved 2 orders with TRi over the summer and had NO problems, other than the fact the center caps for my wheels did not arrive untill 2 weeks after the wheels did. Chris was nothing but helpful to me, and was rather nice due to the fact that I was buggin' him almost every day.

-I just wanted to chime in in their defense.

Hope Chris is ok! Get well soon, man!:)

After holding my breath in good faith for two months I cancelled my order from TRi today. I was very sad to do it, but I just lost faith that I'd ever get my parts. *sigh*... and they were such cool parts. Lots of STi goodies. I got the same stories as everyone else. "They're delayed...rally in New Zealand...Sept 11...car wreck...didn't have time to ship". It could all have been true, but it was just too much waiting and not enough customer service.

so so sad :(

So without being malicious, I'll just say that at this point in time I can't reccomend them as a vendor. But let's all hope the tides turn in the future.

-S

Discussions need to stay on topic, and discussed in a resonable manner, or they will be closed. I understand your fustration with TRi but this forum is to rate vendors, not a discussion forum to attack members and vendors when a problem arises, that is what PM's, e-mails, phone calls or any other means of communication are for. Not this forum.

Thanks,
Opie
Moderator


this is really inconveniencing me, as i had to ask my dad to deposit $450 to my account to tide me over for my bills, since chris (or chris's accounting/credit agency, which he blames) has STILL not returned the $450 that he owes me, and has not replied to my last email or any of my phone calls either.

yes pm's, email, phone, etc is good place to keep it, if chris would return the messages, but he doesn't. that is why we are forced to post here to get any response.

peace,
mk

OK, I cleaned up the "comments" so everyone should be happy.

yes pm's, email, phone, etc is good place to keep it, if chris would return the messages, but he doesn't. that is why we are forced to post here to get any response.

makka (and anyone else for that matter) - This forum is not a personal "get your vendor problems solved page". Problems need to be handled off of this site. This forum is specifically for rating vendors. I see you have posted your problem and lack of satisfaction in previous posts, this is good as it lets other potential customers see the bad (and in other cases good) service a particular vendor provides.

Please save the bandwidth for just that

Thanks,
Opie

hey! i didn't say that!

haha just kidding....
but really, thanks for explaining it better Opie, i think i'm gettin the bigger picture now.

for us, it was the only way to get a response, but that doesn't make it right to abuse the forum that way. sorry, and thanks for understanding.... we'll stick to the other ways at attempting communication....

peace,
mk

deleted

TRi Tunning is not answering my emails again. I have been emailing him for over a month with no reply.


I am still waiting for the parts from the "Huge STi GB"


Spline lugnuts that I paid for and ordered over a year ago.

Two I-badges

Two fender badges

.....you know the rest


Chris if you have changed your email let me know but.

I have been sending them priority to TRiTuning@aol.com

Guess it did the trick he replied to my email 10-19-01 :)

I bought an exaust system from them a while ago, I wish they could pay my phone bill for calling them so many times.:mad:

I also love getting lied to.

I will never buy anything from them again.

TRi rating 0 out of 10.


Garrett

Back in sept. I decided to trust these guys, and even though i had read negative reviews, I decided to order from them. Since Faraz told me the part i wanted (HKS bov for WRX) was in stock, and it would ship the day my payment cleared (e-check using paypal) My paypal history shows the payment cleared on sept 24. Almost a month has passed, and ive been getting the same runaround as most of the other unsatisfied customers here...
Impossible to get a hold of, more impossible to get a straight (and TRUE) answer... etc

I was finally given a track no. about a week ago, but even though the info is there, according to fedex there hasnt been a pickup! All the while Chris tells me that the package was indeed sent, but had problems in customs :confused:

Im at a point that i dont even want my bov anymore...i just want my money back.

Now that JC Sports is banned - these guys appear to be the worst vendor on i-club. At the rate they are going they'll be a 'Taking TRI Tuning to court' thread soon enough...

Last warning - do not buy anything from this vendor unless you want to part with your $$ and receive nothing but lies in return. You'd be better off donating the money to charity - at least it would go to a worthly cause.

They are just too busy with the tuning part of the operation to be able to give any time to the retail part of the operation. My parts were admittedly in stock, it was just too much of a PITA to actually box them up and ship them. This is, of course, not fair to retail customers, but it's a fact.

Bottom line: They aren't set up to do long distance or mail-order sales. They ARE set up to do local sales and tuning.

If you don't want to get the runaround from them, then you'd better live close.

Personally, I'm waiting for a $1250.00 refund (which should be here this week).

-S

Hi,

I've been trying unsuccessfully to contact TRI Tuning for over about 2 weeks. Their phone and fax numbers are always busy, I did leave a message for them to call me back one time when I got their answering machine, but I never got a return call.
I also emailed to trituning@aol.com (as they asked in the message) and also to sales@trituning.com
I would write them a letter but they do not show a mailing or street address anywhere in their web site.
I would really appreciate some help in contacting Chris from TRI Tuning regarding some springs I ordered over a month ago. If anyone from TRI Tuning reads these forums please convey the following to Chris:
________________________________
Dear Chris:

The following is a copy of the email I sent you on Oct 15. It's regarding the status of my order for the STI springs that I placed on Sep 20. I also called several times to your number: 610-759-7000 most times the I got a busy signal but I did manage to also leave a message for you to call me about this order about a week before Oct. 15. I have not heard from you and have not received any other communication. I presume that the springs as ordered are not available and will not be available in the foreseeable future, therefore, I want to cancel this order. Please refund the $145 amount charged to my American Express credit card. I'm still interested in purchasing some springs but since I've not been able to communicate with anyone from TRI Tuning in nearly a month, I assume that this is not possible.

Sincerely,




Manuel Patino
__________________________________________________ _______________________
I sent this email to TRITUNING@AOL.COM and to SALES@TRITUNING.COM on Oct 15, 2001

Hi,

I placed an order with Chris on Sept 20 for some STI springs for my MY02 WRX. My credit card was already billed $145. I know that those springs were not available right away, but I thought they would have been available by now or at least I would have heard something about it.
Anyway, I left a phone message to find out the status of those springs but I have not received a call or other communication. I would like to know when I can expect those springs to ship. If they are not available yet, I would like to cancel the order and buy instead some other springs that might be available. I would like to discuss this option with someone from your sales department so I can make an informed decision. Please respond via email or call me at 678-354-5343 x 325. I'll appreciate your attention to this.

Thank you,

Manuel Patino

anybody?

Manuel,
Good luck with getting your stuff and getting in contact with TRI. You should take a look at the vendor review forum and the thread about them. You will get ahold of them eventually but beware of the lies.

good luck!!!

Chris Tripp
TRi Tuning
(610)-759-7000
311 Industrial Park Dr.
Nazareth, Pa 18064

trboCIVIC&WRX, Paul,

Thanks a lot guys! I sort of suspected something was wrong way back, but I decided to give them the benefit of the doubt. I'm going to go ahead and send them the letter to the address you gave me just to make double (or triple) sure that I've done my part and I'm having the credit card company charge them back for the money. I'm really disapointed about this, I just don't understand why folks would do business in such a sloppy way. Oh well.... I guess I should have read their reviews before doing business with them.

Thanks,

Manuel

Originally posted by vsigma
These guys totally rock - Chris, Faraz and the Monster with the sunbird ;)

They know their stuff, get it quick, and have great pricing. Plus they're friendly too - even if Faraz is the de-facto King of the Rice *grins amusingly*

www.trituning.com

-victa

Maybe they rock, but they do not communicate too well. Please help me to contact them so I can get this taken care of:

Hi,

I've been trying unsuccessfully to contact TRI Tuning for over about 2 weeks. Their phone and fax numbers are always busy, I did leave a message for them to call me back one time when I got their answering machine, but I never got a return call.
I also emailed to trituning@aol.com (as they asked in the message) and also to sales@trituning.com
I would write them a letter but they do not show a mailing or street address anywhere in their web site.
I would really appreciate some help in contacting Chris from TRI Tuning regarding some springs I ordered over a month ago. If anyone from TRI Tuning reads these forums please convey the following to Chris:
________________________________
Dear Chris:

The following is a copy of the email I sent you on Oct 15. It's regarding the status of my order for the STI springs that I placed on Sep 20. I also called several times to your number: 610-759-7000 most times the I got a busy signal but I did manage to also leave a message for you to call me about this order about a week before Oct. 15. I have not heard from you and have not received any other communication. I presume that the springs as ordered are not available and will not be available in the foreseeable future, therefore, I want to cancel this order. Please refund the $145 amount charged to my American Express credit card. I'm still interested in purchasing some springs but since I've not been able to communicate with anyone from TRI Tuning in nearly a month, I assume that this is not possible.

Sincerely,

Manuel Patino
__________________________________________
I sent this email to TRITUNING@AOL.COM and to SALES@TRITUNING.COM on Oct 15, 2001

Hi,

I placed an order with Chris on Sept 20 for some STI springs for my MY02 WRX. My credit card was already billed $145. I know that those springs were not available right away, but I thought they would have been available by now or at least I would have heard something about it.
Anyway, I left a phone message to find out the status of those springs but I have not received a call or other communication. I would like to know when I can expect those springs to ship. If they are not available yet, I would like to cancel the order and buy instead some other springs that might be available. I would like to discuss this option with someone from your sales department so I can make an informed decision. Please respond via email or call me at 678-354-5343 x 325. I'll appreciate your attention to this.

Thank you,

Manuel Patino

I contacted everyone of you in this post and settled up, whether it was refund or product wise, whatever the need be.

From now on, if anyone has any sale questions, product questions, etc they can contact "imprezasales@aol.com". There is no more retail division of TRi Tuning, we are now solely a "tuning workshop". The owner of "imprezsales@aol.com" will be taking over all sales responsibilties and will not operate under the TRi Tuning name or in it's location.

If you have further questions regarding a past order with TRi Tuning and feel that you have been forgotten about, please email "chris@trituning.com"

Thats it for me,
Chris
TRiTuning

I just checked my account today and all $1240 bucks have been returned just as chris told me on friday.

how nice. Bravo.

-S

Guess I will be calling him because I am not "settled up" he did talk to me and make some arangements.

Again he said he would have my tracking numbers Saturday for me and still nothing.


Who is running the sales department now? Can we get a name?

What company are they and who were they before? What country are they in?

You need to talk to Faraz, he's in charge of sales. Chris, is service.

Good luck. I never got my stuff from TRI. I am never dealing with them again.

Did you pay by credit card?
I hope you haven't pay the bill yet...
Anyway, just call your credit card company and tell them about the situation and they should take it off your bill and place the transaction under dispute.

good luck...and happy motoring...bluemax

Originally posted by TRi Tuning
I contacted everyone of you in this post and settled up, whether it was refund or product wise, whatever the need be.

From now on, if anyone has any sale questions, product questions, etc they can contact "imprezasales@aol.com". There is no more retail division of TRi Tuning, we are now solely a "tuning workshop". The owner of "imprezsales@aol.com" will be taking over all sales responsibilties and will not operate under the TRi Tuning name or in it's location.

If you have further questions regarding a past order with TRi Tuning and feel that you have been forgotten about, please email "chris@trituning.com"

Thats it for me,
Chris
TRiTuning

Not every existing customer of TRi has been dealt with yet.
I am still waiting for resoultion of a deal that was started in July.
:mad:

I paid by debit card actually so maybe I will although I was hoping TRI would be nice enough to just credit it for me considering I never got one damn thing at all. I even ordered other items that never arrived so good thing I didn't pay for those. :(

I'm still waiting for something myself which also started back in July!

If you don't want to get the runaround from them, then you'd better live close.
Believe me living close doesn't necessarily help either!:mad: :mad:

Don't worry too much, I get almost same experience from their sale. But they will refund your money, if they know you are angry!!
Kim

They have caller ID.
They are busy people.
If you paid with a credit card - take it up with your credit card company, its free.
Send a formal letter - request signature if needed.
Document everything.

Only after you have tried to call. This is common sense that you can use when dealing with ANY business.

Suby

I haven't been dealt with either. Also I noticed that in Faraz's vehicle description of subarureviews.com that he has a Tri Tuning intake. Does his mean that they are available? If so, this can quickly end my matter.

Even as a tuning shop they are not good-at least for me. I had to take my car to another shop just to have fixed what they screwed up. Thanks Tri.

I ordered a wing about a month ago and after about 50 calls and 100 emails i still have no wing and i am out $220

I do not recommend this vendor to anyone at all

chris where is my money

All merged info goes here.

Originally posted by Yeoman
I haven't been dealt with either. Also I noticed that in Faraz's vehicle description of subarureviews.com that he has a Tri Tuning intake. Does his mean that they are available? If so, this can quickly end my matter.
I have a TRi Tuning rear strut bar...are they available??? NOPE!
:D I got lucky.

Originally posted by TRi Tuning

I contacted everyone of you in this post and settled up

No further contact from Chris on the stuff he was shipping weeks ago. Nothing made it either again.

I bet his new "sales" company is Joe Cox.

ya after promising to pickup the wrong door sills they sent me a few times and promising to refund my money nothing..

they take your money and screw you...

I am going to sell them myself to someone else with an RS where they do fit...

Hey all. Im here to voice a complaint as well as ask for a little advice.

My problem is with TRi Tuning, specifically Chris, for lying to me and wasting a lot of my time. I have been dealing with TRi for months now, ever since I moved back into the area. I have ordered both tires and an exhaust system from them, and, while it took longer than expected, I have been generally pleased with the service I received. Now, a few weeks ago, I find out that they are getting rid of their retail division, and that they had to liquidate their stocks at cost.

I purchased the last remaining Apex Coilovers and had them installed Monday night. Chris told me that I would have an appointment to get my car aligned at the shop next door around 6:30. He left right when I got there. Matt installed the coilovers and, when I asked about my appointment, said that the guys at the shop went home. He didn't know anything about an appointment. An oversight, I figured. They took 50 dollars off the bill and I planned on getting it done around here.

I took the car to Midas and they wanted 300 dollars for an alignment and custom adjustments. I called up Chris at TRi on Thursday and let him know, and he told me that it didn't need it and he could get me an appointment next door to get it aligned. He said this Friday that I should come around 5:30 and they could take care of me. I get there tonight around 5:05 and Chris is there. He tells me that he will go talk to to the shop next door and they will come over and let me know when they can take care of the alignment, around 5:30. Chris then leaves. I am waiting there til around 7, and still nobody came over. I walk over there and they say that Chris never made an appointment. Twice in a row seems too much to be a coincidence.

It seems Chris is practically a pathological liar. I didn't get my key to adjust the coilvers or an official bill (the guys there didnt know how to work the machine). He said he mailed the bill on Tuesday and mailed the key on Wednesday. I dont know if this is a case of the mail being slow, but I havent received either. The bill should have been there by now. Also, I was waiting and told Chris that I hear a thumping in the back suspension, and tells me that he will look at it tonight, as well as give me another key to adjust the coilvers. Right after that he pretty much left, never to return (he went down to Philadelphia). While he was gone, a guy came into the shop furious at Chris, claiming Chris owes him a grand, and that Chris would be there at 6:30. All of these signs together, plus all the complaints against them, pretty much shows his nature.

Now I have wasted quite a few hours now because of his incompitence and lies. I think the fair solution to this problem is for TRi to pay for an alignment here at the dealer, which is 85 dollars. I have wasted more than 8 hours because of this. I drove 40 miles to TRi tonight and lost my car overnight at Midas on Wednesday.

If anybody here can help me out with a place to get a good alignment cheaper NE of Philadelphia (around Lansdale), please let me know, because I doubt TRi will pay me the money. Thanks for reading and I hope TRi can rectify this situation.

Chris has never sent me any riceipts for any thing I have bought from him. This is after many requests to send them. Maybe it's time to call the IRS.

I wonder if there is any recourse for this. Would contacting the Better Business Bureau really do anything?

BBB or an attourney...

I think my situation doesn't really warrent an attorney...I haven't actually been ripped off for any physical product.

I was contacted by Chris this morning, and while I think he somewhat wants to make things right, I really wish he would understand mine (and many other people's positions). When we order a product or a service, a business should work it's hardest to provide that. Twice I was told I had an appointment to get my car aligned at the neighboring garage and twice I didn't get it. The first time is understandable, but the second time is unacceptable, especially since it seems he feels he has done no wrong.

I understand that it is a small business and that it won't run as smoothly as a large business with many employees, but I still feel I was outright lied to with this. Chris didn't seem to realize that it was 8 hours of my time that I have wasted with this, and to run a business like that is unacceptable. Anyway, I wish any future TRi customers better luck than I have had as well as wishing TRi Tuning would get its act together and be a little less amateurish. When a customer is told a date and time for a service, that service should be provided to the best of their abilities.

Well, i felt exactly the way you did. EXACTLY.
I had to resort to those measures, although they werent used.

I've read all the stuf written about Tri, and I don't think anyone knows what is really going on there. Chris only has two mechanics, Hardcore Mat and Big Joe. Reason being, good mechanics are hard to find, not saying those two are **** mechanics, they're great!! But good mechanics have there own shop and make stupid cash making cars go fast!!!! Hard core and Joe don't want the headeach of doing buisness with check book racers who don't know what they want. Mat and joe are just turning wrenches for Tri. Now for Chris....how is he gonna answer to a bunch of customers when parts have not come in yet!! He has set a date and time but there is nothing to work with, is that his fault?? Most of the stuff he orders comes straight from Japan!! "Chris, you must get the part an than make an appointment for instalation" that's what I'd do.....Whait a minuite....that's a good idea, but the costomers have no tolleraince for that!! They want it now!!!!!!! Yes I've seen alot of pissed off customers, what's with the Honda guys? Tri is a subie shop not a Honda shop!! And for that kid with the Neon....give it a break!!!! Because of those people customers with subies have to suffer because Chris has to strugle trying to get parts for cars he has no conections to!! That holds up everything!! I must go now but I'll be back with more dirt for you soon.. Till than, keep doing your best Tri!!

B.S. That is no excuse to lie to customers... The part is in the mail,
A call tag has been issued, I will credit your Credit card etc. etc.

Thats how I felt until my experience this last week. While some of these claims probably are just impatience, a lot of them probably have quite a bit to complain about.

I am quite disappointed with what I had to deal with, and I am a pretty patient person. I still don't know what to think, exactly, but when a business promises something, they should deliver. Mitigating circumstances arise a lot of times, especially with ordering parts, but that is no excuse to make up things. And I think my situation has absolutely no excuses.

It seems the guys at TRi are skilled at what their shop does, work on Subies, but they don't know how to run a business worth a damn and keep customers happy when something goes wrong. Unfortunately you can't have one of them without the other here, and I am afraid I dont ever want to deal with them again.

yes i have a similiar problem that happen to me too
i bought a wing like 3 months ago and it came, but it was cracked all over becuse it was shipped wrapped around with bubble wrap , and not put in a box, and i told chris. he said he will send me another one. he have been saying that for the last month or so when i reported to him. but there has been no wing in front of my house, and i am get really piss off. he just told me that it is on the way, and he use the shipping company G.O.D, but i have seen no wing.

i have been wasting my time calling them, e-mailing, IMing them
and nothing has been done. and i think something has to happen, something for the piss off customers

well i am not writing to beat on TRi or stick up for them
My problems with TRi are much more worse then what you guys have but i won;t get into that. :D
This is what you need to do.

If you paid with a credit card or a debit card, you need to file disputes and then you will get your money back.
But you will get your money back with in 10 days, like my bank did for me.

Well, take care
Chris
www.SRIPerformance.com

SRI posted a very viable solution if the customer's order met that criteria. If I was waiting on a refund I would be very happy to see the above post, regardless of where it came from.

Needless to say, I was thinking of getting some APEX coilovers from TRi, but after reading this I will be taking my business elsewhere. I will gladly pay a little more $$ if it means avoiding a nightmare.

- Trent

Again this posts gets slightly off track.

sidewayz - If you are tired of hearing people complain, stop reading the post.

Again only posts regarding each persons own experiences with TRi should be in this thread, good or bad. Anything else will be deleted just as sidewayz posts were and the posts that reponded to him.

Opie

Hey angry TRI customers this is Matt aka Hardcore one of the mechanics at TRi Tuning. I would like that if you have something to say about our shop or any of the people of TRi it would be nice that it is brought to our attention not everyone elses (people of the i-club). Poeple have been saying things in this merged thread and it is begining to piss me off, BAD so i am just saying if you have anything negative to say about TRi which is my life call and talk to me Hardcore (610)759-7000 and tell me what you have to say i will deal with,you so in conclusion we honestly don't need the handful of "Lets hate TRI groupies" because we have a whole lot of happy TRi customers that are helping TRi take off like a rocket!

Thanks
Hardcore of TRi

Matt,

did you read the entire thread??? You know what has to be done to make your "once" happy customers happy again. You have been called, repeatedly.

Need it repeated? I want my intake that I was "promised" about 2 years ago, or re-imbursement.

Rob of the
"Lets hate TRI groupies" :lol:

Rob,

Hey give me a call tomorrow 12/5/01 and i will talk to you!!!!!!!!!!!!

P.S. I love when people laugh at me it just gets me more pumped up HAHA!!

Check your pms.

I would like everyone to know that Matt has dealt me with in a very professional and courteous manner.

He does not know that I'm posting this, I'm just very impressed with the way he went about it and I wish I had dealt with him from the start.

Thanks Matt and TRi.

Rob of the
"TRi's not so bad" Groupies :lol:

Thanks Rob!!!!!!!!!Hey look no more frowns

Matt,

perhaps you could help me then. I've been trying to get someone to tell me where my coilovers are that I ordered on 11/16.

I get the run-around when I call, and no reply emails. my patience is running thin.

Regards,
Terence

In case anyone is curious I still haven't recieved my refund yet. My dealings with TRi started in March they still aren't resolved. I think I am going to send an certified letter with a self addressed stamped envelope to make things really easy for them. Giving them the option to pay with Paypal obviously didn't help. Chris either sent the money to the wrong address or never sent it at all. Past sending the letter I really don't know what to do. I call and no one picks up. I email and don't get a reply. I sent a Paypal request for funds and it was ignored. I tried to send a fax but their machine wasn't setup. I talk on AIM but no one responds unless I talk some crap, but it never gets me anywhere. I don't plan on giving up but I'm not sure where to go from here.

Any ideas?

Thanks,
Scott French :( :( :(

Try filing a US Mail Fraud Report.


Click here for PS Form 8165 (http://www.usps.com/forms/_pdf/ps8165.pdf)

You'll need documentation on what you ordered, when, how you tried to contact and when.

I did get a Christmas card, signed by the staff of TRI , nice, but they still lied to me.



G

I bought a Zex Nitrous Kit form Chris. He got my Money Order for $375 but I never got my Nitrous Kit. It has been about 2 months and still no Nitrous. They also stopped emailing me. What can I do?

You have certain rights through the money order. Try checking the stub of your money order for a 1-800 number. Bigger name companies (American Express, Western Union, USPS, etc.) offer better customer service. So, your best bet is to check with where you bought it or with the company backing the MO.

Good Luck.
- Terence

I just spoke with them regarding about installing UNICHIP vs AVCR and SAFC as an alternative.

These guys are professional. They gave me an honest quote and advise on above items.

Even though, he could sell AVCR and SAFC, he advise me to go for the UNICHIP since I am only going to mod WRX with exhaust and intake....

I give them TWO THUMBS UP! "HONEST Guys"

If you are in tri state area, I would definately consider TRI Tuning..

Dan from PA

They never answer when I call and never reply to my emails. I ordered a Zex Nitrous Kit off them in November and still haven't got it or my money back. I would just like my money back or something. :( -Lance

Many months and many pages of this post ago, I vented about all of the problems that I had with TRi in the past.




Now, let me add the overwhelmingly positive experience that I have had over the past several days. I needed an ecu for my STi conversion, and I was at the end of my rope.. Despite our past differences, Chris contacted me and offered me a killer deal on an Autronic ecu that he had on hand.. I can't thank him enough, he really saved my ass on this one. Chris, I owe ya one! :)

I've ordered a couple things from them (A while ago) and got everything very quickly and smoothly.

I guess I won a rear strut tower bar in a contest they had a while back and never heard from them so I am trying to get it now. I emailed them about a week ago and haven't heard anything yet and there phone is busy a lot so I guess I'll keep trying. (you reading this Chris :) )

I would recommend them though.

Eric

these guys are cool they did my nitrous on my celica and my gauges and s-afc(yet to be tuned *cough* chris). they do work hard i been there alot. http://www.imagestation.com/picture/sraid28/pa4e7f9d3ef0bcf8173716db0e2dfe225/fdf99c3b.gif

Yeah, Matt's professional and courteous:

Hey why dont you give me a call and talk **** to me insted of being a big man on the comp *****

He could call.... but good luck. Problem is that the phone would either go unanswered ringing forever and a day, get a busy signal, or the person your looking for is "not in".

Damn.......what it must be like for a shop to actually be busy, I guess everyone should sit around and talk on the phone everyday.

:monkey: :monkey: :monkey:

That way, when your cars not done you can complain about that, but remember the 2 hours that you talked on the phone.

And you people wonder why all your good shops have left?

:rolleyes: :rolleyes: :rolleyes:

Liars. That's all I can even say. March marks the one year aniversary of my dealing with TRi and I've long since given up and let them win. Have fun with my money TRi! You earned it! ;)

Yeah, right. Nice attitude there jacka$$.

A good shop would have someone available to answer a simple question on the phone... busy or not. Being "busy" is just an excuse for lack of service, etc.

And when your car is not done... you could complain... but you couldn't get anyone on the phone. Besides... they're busy defending how busy their shop is right now.

Originally posted by matt Vangeli
Hey why dont you give me a call and talk **** to me insted of being a big man on the comp *****

That should be all you need to know. Deal with people like this? I think not.

SWEET I love when people quote me

Well, Only about 2500 miles after they have rebuilt my motor, it's gone bad again. :mad: It appears to be rod knock (from poor assembly) I first noticed a distinct rapping sound in the beginning of March at 9% throttle only, and just this past week, Just acclerating from a stop light, my motor started making a heavy clacking noise. -Rod knock. This is just a daily driven car and has never been raced. Just a warning to all who take their vehicles there.

Im still waiting for the replacement rims for the rims that he damaged from shipping with not enough protection. Before buying them he told me he could replace these rims if I bent one or something in 4 days if it was a rush need. Well it has been a year and a half and I still have the damaged rims without replacements. He has lied to me in over 15 emails that he is on it, or they are on there way. He even pulled the " they will be here next week what was your CC number again so I can charge you for more?" of coarse they never were on there way. He is so full of bullcrap it is unbeleavable.

Please take heed and don't go to him. Put him out for good.

Sorry to hear that Tai Chi. Bummer. Next time you need a motor built, e-mail me. I can do it no problem.

Thanks, I actually do need it done. Would I ship the motor to you?

Yep. What do you need done and what parts do you have? I doubt I'd need too many parts to get it running now but new bearings a must as well as probably new machining. 50% of all engine failures is due to poor machining, 50% of all failures due to poor installation/assembly. Now when you consider that 90% of machine shops suck ass and 80% of import mechanics have no idea how to rebuild a motor properly then you see why choosing the right person becomes critical.

Oh my, god, those were alot of %'s!!!

(Get it, Oh my God) hahahahahhaha
Im tired

Pete

that dude hoses people left and right

I went round and round with him for 6 months trying to get money for a damn T-shirt of all things that he never shipped me

it shipped on Friday
no, I never got it
it shipped yesterday
it shipped yesterday

what the hell ever, finally he just refunded my credit card after he said he would 2 months before it finally was
and even to do that I had to send email at least 10 times
that dude is a lying sonofabitch:monkey:

Yeah, dude I ordered a flange from TRI and they said that they sent it out...but he actrually just sent it to his nextdoor neighbor and gave me that tracking number! He is such a fraud! I posted this before but he threatened to take action against me! He is such a retard dude! He was the one engaged in fraudulent activity! He can go to hell! I WILL NEVER BUY FROM THEM AGAIN!
adamsrs

Yes he is a lying piece of $$$$

I got the wrong door sills from him that didn't fit on a wrx

told me numerous times the replacements were shipped, gave
me someone elses tracking number, told me he would issue a call tag, no-one ever came to pick it up. Told me he would and had issued a credit... never got the money back.

Finally sold them on ebay to someone who had an older impreza that they fit on.


he is an SOB.

My first and only experience with tri tuning has been a bad one. I purchased a set of ground control coilovers from them and they said that they were brand new in the box, but when I opened the box up, one of the coilovers looked as though it had alread been put on then taken off. And TRI tuning has yet to reimburse me for this purchase because they had charged my credit card twice. That was back at the end of Nov. I have been trying to email and call to get my money back, but chris kept telling me that he would check his records to try to find the error, but that is if I could get to anyone at that shop to answer their phone. It seems that TRI tuning has now disbanded and have my $200 in their pockets.

If there is anyone that knows how I can get my money back, please help me out. I'm poor and $200 is a lot of money to me.

Thank you
Jason Parent

I purchased a set of ground control coilovers for $200 from them back near the end of Nov. and they have yet to reimburse me for this purchase because they had charged my credit card twice. That was back at the end of Nov. I have been trying to email and call to get my money back, but chris kept telling me that he would check his records to try to find the error, but that is if I could get to anyone at that shop to answer their phone. It seems that TRI tuning has now disbanded and have my $200 in their pockets.

If there is anyone that knows how I can get my money back, please help me out. I'm poor and $200 is a lot of money to me.

Thank you
Jason Parent

Dispute the charges on your credit card.

Yep, the fastest way would be to tell your credit card company about it.

I sent them $375 for a Zex Nitrous Kit at the end of Nov. They never sent me anything and Chris kept telling me its on the way. I would just like to get my money back. -Lance

skyliner33v,

you should be aware that most credit card companies have a 60 day limitation on disputes. That is, it must be placed within 60 days of the date of purchase. There are usually other limitations too... check the back of your credit card statement, as it should tell you what you need to know.

Make sure you document everything... dates, phone conversations, take photos, etc. etc. It'll help with your dispute.

Also, (this goes for everyone with a legitimate complaint) consider filing a complaint with BBB.
BBB OnLine Complaint System (http://www.bbb.org/bbbcomplaints/Welcome.asp)

Also... see the: BBB Reliability Report (http://www.dc.bbb.org/report.html?compid=B5000786&national=Y). (note: it doesn't reflect my recent complaint).

Same story as everyone else, lied to on numerous occasions, phone calls ignored or not returned, goods ordered, either didn't turn up, or were different to the original order (wheels with no tires, then the wrong tires fitted, etc etc).
I had to contact the credit card company to dispute the amount charged. That however worked like a charm!!!!!
If you're considering buying from this outfit, spend 20 minutes reading every post in this thread, then make an informed decision.
As a past customer, I would NEVER have anything to do with TRi again.

Is Tri still around? it seems the website is unreachable from my location.

they still owe me money for the STi GB long long long time ago. just adding to this thread. wonder if they are still around...

jz

i was just wondering, i wa sout one night and stopped some wher and a whole bunch of guys came over to me gave me their cards and whatnot. they told me they took over the sti shipments and all the other subaru stuff TRi tuning did. they were called holeshot motorsports and they did not want to do any business on the interent, unless someone else set everything up and they just had to order the stuff and drop it at their house. if anyone has been there or anything because they are local to me (they are in nazareth) and i want to make some subaru related purchases soon and was going to go to them for conveniance sake. thanks
edit: this seems suspicious, they ahve the same address as TRi Tuning, but they mostly do DSM (according to the guy i talked to), was weird how he sort of avoided my car but went straight to my friends eclipse

http://www.gamers-forums.com/smilies/contrib/slim2g/Ink_Pee.gif

:lol:

man I jsut read this whole thread crazy stuff. sad part is I am friends with the guys that bought TRI and changed it to holeshot. They ended up closing up recently and I woudl be willing to bet part of the problem was the horrible rep they got because of Chris and Ferraz. sucks