H&H Performance
12-02-2006, 10:41 AM
I have to give the guys at Fidanza alot of credit, they are a standup group of guys. Here's the background: We had a customer come to the shop with an '06 eclipse V6, who smoked his clutch. (don't ask, only 12K miles...) and we found that he had destroyed the 2 piece stock flywheel. (blew apart the elastomer) Well, the dealer charges $757 for the stock flywheel, so he ordered a fidanza piece through a website (dunno which one) and when it came in, it was readily apparent that it wouldn't fit on the car. We called fidanza to verfiy the part#, gave them the scribed info from the flywheel, and they informed us that it was, in fact, the RIGHT flywheel for that car. I talked to Wayne, in engineering, and gave him the list of differences between the stocker and his:
stock flywheel:
8 bolt pattern, bolts measured .388" dia.
hole for crank was 1.858"
fidanza flywheel:
7 bolt pattern, holes measured .489"
hole for crank was 1.606"
(slight issue, eh?)
well, after assuring them that I indeed DID have an '06 in the shop, and offering the suggestion that there might have been a running revision change from the manufacturer (happens all the time) and also offering to send them the destroyed flywheel to use as a template for making the new version, (with approval from the customer, it IS still his, even though it's demolished) they offered to hop right on it, get one R&D'd, and even offered to send the customer a whole bunch of promo stuff for his troubles. They were extremely willing to accept that there were differences, instead of the normal "we're right, you're wrong, who the F are you anyway" attitude. Thumbs up to both wayne in engineering, and Tim, VP of sales for dealing with the situation is such a manner. I was so impressed, I am planning on picking them up as a supplier.
CN: customer supplied Fidanza flywheel, it was wrong due to a running rev. change @ mitsu, called fidanza, they hopped all over the problem and we came to an agreeable solution, in less that 1 hour. THAT'S customer service. (We will be a fidanza dealer soon, because of the professionalism shown during this crisis)
stock flywheel:
8 bolt pattern, bolts measured .388" dia.
hole for crank was 1.858"
fidanza flywheel:
7 bolt pattern, holes measured .489"
hole for crank was 1.606"
(slight issue, eh?)
well, after assuring them that I indeed DID have an '06 in the shop, and offering the suggestion that there might have been a running revision change from the manufacturer (happens all the time) and also offering to send them the destroyed flywheel to use as a template for making the new version, (with approval from the customer, it IS still his, even though it's demolished) they offered to hop right on it, get one R&D'd, and even offered to send the customer a whole bunch of promo stuff for his troubles. They were extremely willing to accept that there were differences, instead of the normal "we're right, you're wrong, who the F are you anyway" attitude. Thumbs up to both wayne in engineering, and Tim, VP of sales for dealing with the situation is such a manner. I was so impressed, I am planning on picking them up as a supplier.
CN: customer supplied Fidanza flywheel, it was wrong due to a running rev. change @ mitsu, called fidanza, they hopped all over the problem and we came to an agreeable solution, in less that 1 hour. THAT'S customer service. (We will be a fidanza dealer soon, because of the professionalism shown during this crisis)