What can I say about the people at Exeter Subaru. From my purchase to the install of the M2 Exhaust was great. Mike and Bill were great working me into the schedule for the install from delays on the UPS end. Thanks for everything guys!

alan
sqc-ny.com
sqc001

The BEST . fair price ...not only that , ship on-time and no bull-**** . and one stop shop all . thats what i like about .

Willie
ImprezaSTIVI@aol.com

here is the exeter thread in the dealerships forum

http://www.i-club.com/forums/showthread.php?s=&threadid=81828

and man that ellen behind the desk... what can I say ehhh mike?


buahhh


alan

Ordered gaskets/hangers/bolts/springs for my own exhaust install from them also the gauge housing. Was disappointed the exhaust install parts weren't on the websites, but phoned in my ordered. Was told the order would go out that day, called the next week order still didn't go out, then finally on the 2nd week it went out. They switched to a different mail carrier. Wished for an email confirmation or tracking, but didn't get one although they said I would. But overall, very good.

I ordered a trailer hitch from Exeter's website. I waited a week and half before I called them to see when to expect my hitch. They had lost my order up until I called them as they had no record of one being shipped to me. They said they were sorry.

On their site, there is a picture of the FACTORY hitch and a description and pricing next to it. So naturally I thought I was ordering and getting the FACTORY hitch. When an AFTERMARKET hitch arrived at my door, I was a bit pissed to say the least!! The invoice cleverly has a SUBARU FACTORY part number on it......with an "a" for aftermarket at the end of the number (so THEY know what they sold).

When I called them and talked to the parts manager (Mike), I told him that I felt I was DECEIVED by the picture on the website. Nowhere does it say "Not a factory part." or "Made by Da'lan" or ANYTHING to lead me to believe this was not the FACTORY HITCH. I aked him if it was FRAUD to use a Subaru part number and sell an aftermarket part. That's when he told me about the "a".

He is willing to refund the price of the hitch ONLY!! No refund for shipping to me, and no refund for me to ship it back to him (total around $50?)....AND NONE OF THIS WAS MY FAULT. The only mistake I made was to trust them! HA!

Well, this is MY experience with them SO FAR. I just want you guys to know how they operate.

I called SOA to let them know that Exeter was using an SOA picture of a trailer hitch, but selling an aftermarket hitch. They were concerned.

If the aftermarket hitch is soooo much better because you don't have to cut the bumper cover, then why not take a picture of that neat installation and use that!!

FYI, the SOA hitch is held on with seven (7) bolts. The Da'lan hitch is held on with.........four (4) bolts. The size of the square tubing is smaller on the Da'lan hitch too (10 lbs. lighter for those who care about that). Much better, don't you think? There are also other differences. Oh, You can get the Da'lan hitch MUCH cheaper elsewhere!!

Moderator: Maybe this should be in the "Vendor" forum.

Useless content deleted

Hello my name is bill harvey, i work at above mentioned dealership. As explained to you on the phone subaru of america doesn't offer a factory hitch for the wrx. plase let me know if you need anything else you can call me toll free or just send me a pm.
Regards,
bill harvey

First, to SubaruJohn:
As much as you would like to screw me....the hitch is for a BIKE RACK.

Second, to Bill:
BEFORE I ordered the hitch, I did thorough research in the Forced Induction forum and found several choices of hitches. I asked specifically about the SOA hitch. Other choices (DrawTite and Da'lan) did not appeal to me.....they looked "cheap". People HAVE installed the SOA hitch on WRX sedans and wagons....so it DOES fit....regardless of whether SOA "recommends" it or not. AND some people posted pictures of towing a "U-haul" trailer or said they towed a motorcycle on a trailer with no problems.

There is no excuse for the deception, especially when what you sell is not what you have in the picture in the ad.

I EVEN ASKED EXETER IF THE SOA HITCH WAS MADE BY DA'LAN....AND IF THEY WERE THE SAME HITCH (because if it was NOT the same, I could get the Da'lan cheaper somewhere else!!). I was told "Probably the same (as in "you never compared them?), I don't think Subaru makes any hitches. They probably have someone make it for them."

I ordered aspen white sideskirts for my rex on a thurday and recieved them tuesday! Ups kinda fuked up the box though but the skirts were fine. Thats not subaruwrxparts.com's fault though. Great work guys!

Yep I ordered some DBA's and Brake pads for my WRX Bills a star!

they have great prices on the subie 4 pots. i am going to order a set this week.

I ordered side skirts when I first got my car, and 4 pots recently. Each transaction was great. When the front rotors were on backorder they told me, NOT the old "Yes we have it in stock" then make you wait for weeks. And when the rotors finally did ship, the gave me a break on shipping.

Great work Mike and Co.!

Carlos

Their dealership name is Exeter Subaru and they are located in New Hampshire. Their prices are really good, but they take a long time to ship. I bought an exhaust system, but ended up sending back the up-pipe because it wasn't the one I wanted. After over a month, I'm still waiting for my credit. Also, my package arrived damaged and they had me deal with their shipper. I finally got it straightened out with the shipper without any help from them.

AVOID THIS STORE LIKE THE PLAGUE.

Mike is the guy in charge of the mail order and he sounds really nice, but their service is just horrible. For $50 more, I could have gotten the same thing from Teague's (excellent, I bought my up-pipe from them).

Again, don't be fooled by the low prices; it's not worth the hassle.

I have had no problems with these people, I bought painted side skirts and gfb blow-off valve, but then again I drove their from mass and picked the parts up:D

Wow...sorry to here ou had troubles dealing with them.
I have purchased a few things from them, Side skirts, 4 pots, pads, and rotors. And they were great each and every time.

I guess even good vendors have thier bad days.

I really do want them to correct this or at least answer my emails because their prices are usually very low. If they don't want to respond, I'll go through my credit card company.

I ordered an armrest for my wrx and didnt like it. Emailed them several times and no responce. Sent it back and still no credit on my paypal- Whats the deal?????


Got credit today! thank you sir.

you are correct Ali you have been waiting for awhile for your credit I am sorry it slipped through my fingers. Your credit has been taken care of again I am sorry for it taking so long. I have sent you something for the wait please let me know if you got it.
Mike
www.subaruwrxparts.com
1-877-782-2789

I've ordered stuff through Exeter and they were great!

Originally posted by Mike @Exeter
you are correct Ali you have been waiting for awhile for your credit I am sorry it slipped through my fingers. Your credit has been taken care of again I am sorry for it taking so long. I have sent you something for the wait please let me know if you got it.
Mike
www.subaruwrxparts.com
1-877-782-2789

I'm going to assume this credit was an honest mistake and you just misplaced the decimal point. There was a credit to my account for $31 (yes thirty one dollars) but the pipe I returned was $310. Could you check your records and credit my account accordingly.
Thank you,
Ali

Yes it was caught the next day and was taken care of.
Thanks Mike

Originally posted by Mike @Exeter
you are correct Ali you have been waiting for awhile for your credit I am sorry it slipped through my fingers. Your credit has been taken care of again I am sorry for it taking so long. I have sent you something for the wait please let me know if you got it.
Mike
www.subaruwrxparts.com
1-877-782-2789

Beside taking care of the credit, Mike sent me a free Subaru rally baseball cap and a nice multi tool because of the delay. He explained that it was an honest mistake and my paperwork just get misplaced. It was a nice gesture that won me back as a customer.:)

Mike, I sent your company an email yesterday about shipping damage to the SPT strut shafts. No word back and I am going out of town tomorrow. Returning Saturday.

Invoice 12818. I should be able to check my email while I am out of town so...........

Thanks,

Steve

I had the same problem, I saw he read my PM on I-Club about MBNA coupons but he never replied back.

Sorry guys we are short handed I am trying to get to it.
Naveeny I sent you a pm today.
Mike

I can only say good things about Exeter Subaru....so far i have ordered to items from them and am very pleased.....their online shopping easy and quick to use......i accidentally ordered an 18mm sway bar instead of a 20mm and i called to make a correction 2 hours later....the 18mm already went out but the fixed it any way.....i recently ordered the jdm tails....ordered this monday and it's now wednesday and they are already at my door......all i can say is great products, services, prices, and shipping......this is the first place i look for anything now...great job to everyone who works there....thanks

I recently had a slight problem with a GC8 gauge housing being mis-shipped, instead I received a WRX housing unknown to me at the time, until I spent countless hours making a bezel for 2 1/16 gauges. When I tried to install I found out what I had. DOH!!! Just talked to Mike today and he has totally fixed things, and shipping me out the corrct housing at no cost, which is great especially considering I can't return the WRX housing because I did some dremel work to make the gauges fit. Thanks Mike!!!! I'm a customer for life from the left coast!!

I placed an order on Thursday afternoon and since then they have not responded my two email inquiries about my order. Anyone has experience with this vendor?

Thanks
Tim

I made a purchase online and never heard from them. Except for 3 days later when my order arrived :p

Fast service in my opinion. Give them till tue and I bet you'll get what you ordered.

CB

Tim, i work for subaruwrxparts.com if i remeber you correctly you ordered your part got an email confermation and replied to that the smae day with an email asking when you will get your order, i saw them both and figured instead of spending time emailing that i would just make sure to ship your order and the orders of the other people who ordered the night before. I figured before you go too worried your order would be at your door if i was wrong i am sorry. what was it that your ordered see if i can remeber sending it out. as a rule monday through friday we try to ship the day after your order goes in unless something happens like we run out of large enough boxes or there is a back order.

I recently ordered some clear corners (genuine subaru) from their website subaruwrxparts.com and had them shipped to me in a timely fashion. They have great prices, but I don't know anything about their customer support. This is a good thing because they got it right the first time. I am very happy with my purchase and will definitely give them my business in the future.



Mick

They shipped the part a few hours after I placed an order and received tracking information from 5 people!!! Thanks Mike and Bill for keeping customer#1. I think your website is one of the best. :)

i have to agree! as soon as i hit the order button and finished checking out i received shipment notices! awesome vendor!

Ditto! I've ordered twice from them and have been thoroughly impressed with the timeliness and quality of service.

Ordered twice from them, and excellent experiences both times. Both items were shipped in a VERY timely fashion, and one of them I was "hoping" it would be there before the weekend, although it was going to be close. As it turns out, I decided to call up just because it had been 24 hours and I didn't receive a tracking number. While I was on the phone with him, I heard a knock at the door - the guy on the other end says, "by my records, it seems like it should be arriving, if not already there...." I go to the door, and there is the box waiting for me.

Great prices, and I too have not needed to deal with customer service because things went so smoothly both times!

Will certainly order from them again!

I live 15 minutes from where Exeter is, and have spent much time there. I bought my STi Version 5 struts from them, along with a 22B front badge and a couple other random items. I was there this past summer for the big Subaru of New England gathering (in blistering heat, no less), which was great fun.

I got a prize for driving the furthest for the meet, which at the time was from Davenport, Iowa. It was a WRC blue duffel bag.

And to Bill Harvey at Exeter: No, I'm not giving it back. :p

-Chris

Originally posted by ravnazn
What can I say about the people at Exeter Sube. My purchase and insall of my M2 Exhaust has been great. They kep me well informed with arrival and install timelines. Mike and Bill are great getting me into the schedule for the install from delays on UPS end. Thanks for everything guys!

alan

Strange... when I bought my MRT system from them back in late June, the guys told me that they only ship Airborne for a reason. That reason is that Airborne is the most trustworthy shipping method. The package weighed 81 lbs :eek: (I'd hate to work at Airborne). Before the package got to me, it was shipped to another city, signed, and made me wait half a week and weekend until they gave me a response... "the box was actually held with Airborne the whole time." Lies they were! There was a signature, too. The package got to me 80% intact w/ free scrapes and dents on the pipes and muffler. Exeter Subaru was quick and really good to deal with, but the method they used was very unprofessional.

I had an ok experience with subaruwrxparts.com. I ordered an STI replica hood scoop. When I received it, there was a dime sized bubble in the mold. They paid for return shipping. Within a few days, I had a new scoop but this time it did not have the bag containing the gasket and nuts. So, I called them up again and they expressed me the gasket and nuts. Overall, it was an ok transaction. I just with they would have shown a little more attention to detail.

Nothing but good things to say. Only good dealings with them.

JC

Have purchased several items in the past year. Recently, it was an uppipe for a good price I might add. The salesguy called to confirm some details regarding personal information. The package was attempted to be delivered but missed and then Airborne just skipped me over the next day. I called and the package came the next day.

Conclusion is that Subaruwrxparts.com is a great vendor and would do business with them again. Airborne, like ups and even the US mail is not top notch. Only the overnight expensive shippers deserve the the "Top Notch" thumbs up from me.

Good service and helpful guys...

I ordered something nice and simple (BOV & gasket) and arranged to pick up instead of shipping (I was heading up that way anyway, plus I hate shipping.)

Picked the stuff up on a saturday from the sales staff at the dealership no problems, plus Brian was there working on his scooby.

I also got the chance to take a look at an '04 WRX, and I have to say, I'm not trading my '02 in!

When I want more upgrades, I'll definitely be going back there.

I recently ordered some WRX metal pedals and touch up paint from www.subaruWRXparts.com and have nothing but praise for their helpful and courteous telephone information, quick shipping and great prices!

Drive safe,
_Scott

Originally posted by SimonD
[Bplus Brian was there working on his scooby[/B]

Simon, good to meet you! I was wondering what your board name might have been after you left- now I know :D! Sorry I was a bit preoccupied with the car yesterday, but they only let me stay so long to work on it on the weekends ;). See you next time!


Brian

http://www.ravensblade-impreza.com/hosting/home.jpg (http://www.ravensblade.com) http://www.ravensblade-impreza.com/hosting/impreza.jpg (http://www.ravensblade-impreza.com) http://www.ravensblade-impreza.com/hosting/imprezamods.jpg (http://www.imprezamods.com) http://www.ravensblade-impreza.com/hosting/dmw.jpg (http://www.deniedmywarranty.org)

Bump for a great vendor.

I just wanted to say thanks for all the help and information you have given me the past few weeks. The SPT suspension kit is finally on the car and everything is great. :D :cool:

Edvig

good service, great response, and good price. I would buy from them again.

My order was shipped promptly. I was supplied a tracking # and the order arrived when expected, with the proper contents and no damage. That and very fair pricing. What else can you ask for? Great vendor!

Dave

These guys are great! fast service and great customer support. agskets arrived with in 72 hours after ordering on the web. I highly reccomend these guys. I dealt with Mike and he was very helpful. Will definately give them bussiness again.

big thumbs up for www.subaruwrxparts.com

#1 for having tons of GC8 bits IN STOCK!

#2 Great online catalog with pain free online ordering!

#3 Fast customer support via email as well, something hard to come by!

cant wait to get my stuff.

Jay

what'd you order?

I was up there this past tuesday, and i bought the red+clear tail lights and the rear spats, great guys.

I got a real nice deal from these guys on some GFB pulleys, and they sent it to me ASAP.

Another positive review for www.subaruwrxparts.com

Brian has helped me a couple times in the past with tracking down parts, etc. I finally needed to buy something from them, and the transaction was pretty much flawless.

Finding appropriate parts for a Legacy is tough sometimes; thanks to Brian for helping me cross-reference part numbers to make sure the stuff would fit.

Good prices, great support. Thanks!

-Brian

Huzzah for subaruwrxparts.com! I get my stuff very quickly, well before I expect them to arrive.

Ordered a set of 4 floor mats for my 99 RS. They were promptly shipped out. The address label printed my address wrong so the floor mats were returned to Exeter. I called them up and they apologized and sent the floor mats out that day. 3 days later Airborne Express shows up at my door with the rubber floor mats I wanted.

Great price, great customer service, and overall helpful people. Thanks guys,

CB

I ordered the GT Spec STi replica front STB for my RS on Monday, and it arrived this morning! Now that is some good service.

Thumbs up for subaruwrxparts.com!!!

Yeah, I ordered a bunch of exahust gaskets from them last Monday and had it by that Wednesday. That was my second good experience with them so far.

K

This belongs in the Vendor review forums.

Calvin

Originally posted by cnk
This belongs in the Vendor review forums.

Calvin

Thanks, could a mod please move?

I ordered some KB endlinks, and they arrived so fast my head was spinning. Huzzah for subaruwrxparts.com!

I wanted to thank the crew at Exeter Subaru and www.subaruwrxparts.com for going the extra mile. I picked up my car this weekend after having them fix the front left control arm. It's great to see that they care so much about customer satisfaction!

I had posted a week ago that I hit a pothole and did some damage to my car. With a lot of help from other members I realized it was probably a bent control arm. Brian at www.subaruwrxparts.com informed me that the 2004 wagon has a control arm that is new for that car, so the chances of scoring one used would be pretty impossible. So I took it into Exeter for diagnosis.

To make a long story short, after a couple of snafu's and an extra 1.5 hour ride to pick up my car, I was getting pretty pissed. The amazing thing is that with out having to complain or anything, they made it right. Mike from www.subaruwrxparts.com drove in from his house (an hour each way) to put together a parts order that I made the day before and had hoped to pick up when I picked up my car. Thanks Mike!

Thanks!

- Jason

*** The cool thing is that Mike told me that when they ordered the control arm to fix my car, there was only one left in North America and there were two dealers who had orders for it. Exeter got the part over the other dealer because Exeter has a high parts volume through www.subaruwrxparts.com. I would have been waiting three more weeks for the part if I had taken it to anyother dealer.

Ordered a FHI 20mm rear sway bar from them - it was shipped as a bare part! No box - nothing - just a bag with the bushings and the shipping label taped onto the middle of the bar. Needless to say, the bar had the snot knocked out of it in transit - functionally it's fine (would be sort of hard for it not to be) but cosmetically it was a mess - paint removed down to the bare metal in many places, and scraped up in general all over. Though it's fine functionally, I paid for a new part, so I sort of was under the impression that I should have got one... I called to ask about it, and all I got was a somewhat annoyed person on the other end - they said I could send it back and they'd send another one, but it would go out the same way (sans box) - their explanation being that since they don't come to them in individual boxes, they don't go out that way. Shipping was not free (it was the going rate for their carrier for an oversized 10lb item, based upon the chart on their webpage) - but for how they sent it, it really should have been. Sending it back and forth really didn't make sense for such an inexpensive item, so I just repainted it - but it cost me a can of paint and several hours of my time prepping and painting...

I was very, very disappointed - after ordering a number of things from them in the past (armrest extension, painted side-spoilers, etc.) with positive experiences, I was surprised at the outcome of this transaction - they won't be getting any additional business from me.

Buyer beware, I guess...

You would have to be an idiot to send something out without a box. I would be pissed as well DrD. Might as well paint it to match the car, right?

Originally posted by AlchemyFX
You would have to be an idiot to send something out without a box.

Then I'm an idiot, and so is SOA. My point in saying they do not come with a box was to illustrate that we get them beat up. We have sent nigh on 1000 swaybars out of here, and I believe this is the second time someone was concerned with the nicks and such that occur during shipping, and the first time with an OEM bar. We get crates of the things in from Australia (from Whiteline) and from Japan (from SOA), and only recently have they been coming in boxes, and only the Whiteline ones. Subaru just doesn't box these things. They are "ugly bits" and take a beating under the car... you can drive 5 miles and already have damage done to the paint on an OEM bar. DrD fails to mention that, understanding another bar is going to come in with damage done, I offered to pay for paint for him to recoat the bar before installation. We realize we cannot please everyone, but you have to be willing to meet us 1/2 way when we try to rectify things. I tried to reach a satisfactory solution that would not involve shipping the bar back and me shipping another that would get paint chips most likely, but that offer was not taken, though it still stands. Reader beware that you don't hear both sides of the story from one person most of the time :).


Brian
http://www.subaruwrxparts.com
http://www.wrxstiparts.com
http://www.subarubajaparts.com

Originally posted by subaruwrxparts.com
DrD fails to mention that, understanding another bar is going to come in with damage done, I offered to pay for paint for him to recoat the bar before installation ... I tried to reach a satisfactory solution that would not involve shipping the bar back and me shipping another that would get paint chips most likely, but that offer was not taken, though it still stands. Reader beware that you don't hear both sides of the story from one person most of the time

Indeed you did (my apologies for leaving that out - you also stated that they came all together from SOA in a single box - a little different than a single bar on it's own...) - I already had most of a can of black paint (from a rear-diff protector project) which was why the offer, while kind, wasn't really useful to me - I didn't feel right asking someone to pay for something which I already had - the problem, in my mind, was (and still is) having to "recondition" what should have been a new part. If I wanted a bar in what I consider to be used condition, with it's share of cuts and scrapes, I would have purchased one.

I really don't think I was unfairly biasing the story - as I pointed out quite clearly, I have had a number of positive experiences with you guys in the past.

I think we all sort of assume when we purchase a new item, we are going to get something which is in "new" condition - if the bar had even been wrapped in something, it would have fared much better (the problem is, as you can imagine, on the corners - it would take 5 minutes and less than a dollar of packing material/padding to address the problem).

My comment that the buyer should beware was intended to inform that if someone purchases a similar item from you, it's not coming in a box. As a customer, I would have liked to have known that.

Not be an ass here. I love subaruwrxparts.com, I really do but I ordered a FHI swaybar from Troncalli back in the day and it definitely came in a box.

Remind me to post a picture of my whiteline bar that's just over 2 years old.

A swaybar is one of them things that in no way, shape or form, will remain 'new'.

I got a brand new bar a little while back, and it had 3-4 different colors of paint on it, from Subaru! I was like huh?

When it was explained to me "That's the way it is"... what can one do? It's a fact of life.

If you want a new bar, then fly to Japan or Austalia and pick one up and hand carry it back so it doesn't get damaged in shipping. :) Other than that... that's the facts, jack. :)

Originally posted by DrD
http://www.jgeoff.com/godfather/dvd_event/wine.jpg

Originally posted by Davenow
child-like response

:rolleyes:

So evidently it's ok to post about positive experiences, but not negative ones? Isn't this the forum where we post reviews of our experiences with vendors? Was I less than truthful in my review? Because I was displeased that I received a new item which was cosmetically messed up when it was shipped because it was sent as a bare part, that somehow makes me a whiner? I honestly don't care what the bar looks like after it's been on the car for a while - as I stated if I wanted one which was beat up, I would have bought a used one - but I felt it was worth it to me to spend the extra cash and get a new one which wasn't chipped up, and in return got one which was in the same state as a used one.

Did it have road grime on it? Chips != used. Sorry buddy.

JC

Originally posted by JC
Did it have road grime on it? Chips != used. Sorry buddy.

JC

functionally, there will be no difference between a used 20mm bar (which hasn't been cut or severely rusted or something like that) and a new one - the only difference is going to be in the state of the surface finish - you expect a used bar to be a little beat up from road debris/gravel. So from a practical point of view, if you take a new bar, and rough it up a bit, it will be in the same condition as a used bar - the only difference being how the paint was damaged. I never claimed the bar I received was used, just that it was in the same condition as you might expect a used bar to be in after a while (cuts/scrapes down to the metal)

Originally posted by DrD
I never claimed the bar I received was used, just that it was in the same condition as you might expect a used bar to be in after a while (cuts/scrapes down to the metal)

We understand what you're saying here, that you beleive they shouldn't be 'tarnished' goods when the customer recieves it.

And the part being re-hashed is.. that's the way it is. You have to accept it.

Until a company comes up with a process in which they can guarentee that the swaybar from a said manufacturer will arrive in your hands untarnished, ALL the swaybars they produce and then ship have imperfections by the time the RESELLER receives it.

There's nothing in the process right now guarenteeing that. I completely agree with you on this. However, short of going to pick one up yourself from the manufacturer, they ALL are this way and cannot change until the MANUFACTURER (not the re-seller) comes up with a better process.

--kC

Actually mine was fine when I got it. Not a scratch on it that I remember. Like I said it came in a box. That was damn near 4 years ago though.

On another note my 4 pots from Exeter should be here today. :banana:

JC

Quick service with this vendor

I spoke with SubaruWRXParts.com on ordering the H6 upgrade kit from them.

All sounds good, except I had to call them after they did not reply to my email. That was a hint for bad things to come.

I ordered on Tuesday for which my CC failed. I made sure my funds was there and on Tuesday, the order went through, but there still say it failed. I have the transaction code and everything.

No there told me there have nothing. There do not have my money. So I said, " ok, but just cancell the order with the transaction code, otherwise, I will have to wait 7 days if I do nothing or I will have to write a letter to cancell the order."

I do not mine the transaction coming through again, but I have other others to full. Just cancell it for me and send it back through, was my request.

"No we do not have your money". Ok, well call the Call Free number for the Bank and see how this can be sort out without the long wait. "We are not calling any bank"

I want to do business with this company, but there attitude sucks. I a couple of warning, which I ignored.

I would advice any internation person who want to do business with subaruwrxparts.com, to go else where. Eg, subaruparts.com

Also, not only that, but for the first time, all CC info, came back in an email and anyone can capture and use. Not secure @ all.

I just wanted to let everyone know that Brian/Mike has done an excellent and exemplary job of customer service.

To Brian for allowing me to get in on the Subaru 4pot deal and willing to wait for delayed payment and to Mike for taking responsibility on the miscommunication of the order which caused a NSF Fee on my checking account because the card was run prior to my scheduled paycheck date. Since I wasn't very specific on which day of the week to run the card in my email, it was miscommunication on both of our parts too.

They have met me half way because of this and for which I am truly grateful for ordering. :disco:

Thank you again,
Kevin

word, ive ordered may a things from them over their internet based store. Always very happy with my purchases, quick, shipped fast and great prices. Never had a problem. Recomend that site to all. Not just for Sti's or Wrx's but they deal with all subies.
uncle lewie

I concur, I had a great experience with them. Parts were reasonably priced and shipped fast. :disco:

yeah I'd definitelyl recommend them, just that I liked the way they handled the situation in the end.

I recently placed two order from www.subaruwrxparts.com . it took them 5 days to ship out the first order. and I just placed another order 2 days ago and paid for second day shipping. They just ship it by ground service only!!! if someone needs parts asap, get away from them. :furious:

SWAT

I have never had but great transactions with subaruwrxparts.com, and I will continue to shop there, easy ordering, easy shipping and notification.

by chance what did you order? Was it something they showed in stock? If not they may have ahd to order your parts.

Jay

I have never had but great transactions with subaruwrxparts.com, and I will continue to shop there, easy ordering, easy shipping and notification.

by chance what did you order? Was it something they showed in stock? If not they may have ahd to order your parts.

Jay
same here great service :D

but even if it was back ordered, theres no excuse for shipping ground when he payed for 2nd day shipping.If it's a mistake hopefully they will rectify it, you should give them credit if they do.

but even if it was back ordered, theres no excuse for shipping ground when he payed for 2nd day shipping.If it's a mistake hopefully they will rectify it, you should give them credit if they do.

Yeah, if it was backorder, they should give me an email to notice.
That is totally their fault to ship it ground when I paid extra for 2nd day

I've had nothing but good service as well. Did you actually contact them about the mistake or are you just bitching about it? I'm not saying that it wasn't their fault for the screw up but it seems like your just wanting to bitch just because you can. I'm sure they would give you your money back or a credit if you contacted them.

I have had nothing but good service from them. Even when I was sent the wrong oil filter, although I still think they should have paid for my loss in oil, they sent out the correct oil filter right away.

:) they just refunded all my shipping charge :) :banana:
I would still order from them but only if I am not in hurry because they have good price on OEM parts

They are one of the first vendors i used, and never let me down.
Uncle Lewie

I have placed two orders with them a few weeks ago and had them send to my home address 91801. I tracked the package and saw somebody signed for it so I assumed my apartment manager got it until I talked to her 2 days later and she told me it never got there. I then called DHL and found out that the shipper sent to a wrong address with the zip code 91776. I can't get DHL to tell me where it was shipped and now my CC is charged and 2 weeks without my items. I sent 3 emails to them and they never bothered to reply me at all over the past 2 weeks. What should I do guys? :(

Call them up and don't hang up until they fix what they screwed up.

I'm really really disappointed... I mean they didn't even make an attempt to sort it out and ignored all my emails. I thought it's my email but I tried resending from my home/work accounts. :-/

there are a couple of employees from there on here - I am sure they will chime in eventually. They should have the address they shipped to - if they shipped it somewhere other than where you told them to ship, then they should ship you new parts.

(they are Exeter Subaru up in NH - just give them a call 1-603-778-1771)

I'm really really disappointed... I mean they didn't even make an attempt to sort it out and ignored all my emails. I thought it's my email but I tried resending from my home/work accounts. :-/
This is a good opportunity to learn that, while email is great for lots of things, it is not usually a good way to sort out these problems. They have a phone, you (hopefully) have a phone -- use yours to call them and tell them what happened and what you want to have done.

... I tracked the package and saw somebody signed for it so I assumed my apartment manager got it until I talked to her 2 days later and she told me it never got there. I then called DHL and found out that the shipper sent to a wrong address ...
(emphasis mine)
Also, as a general rule, you should try to follow up on your shipments the day they arrive; the longer the time from when something was delivered, the harder to fix things if there was a problem.

Sounds like par for the course with them. I've had some problems too.

http://forums.nasioc.com/forums/showthread.php?p=10278099#post10278099


Edit:
Retracted.

While the mis-ship is entirely our fault, PLEASE folks CALL us if we aren't answering emails instead of sending more. I cannot find a single email let alone 2 or 3 about anything like this- they are getting lost somewhere, and I can't fix what I don't know is broken :). From the 2 orders and the Alhambra reference, you are either Herman A. or D. Fong. Could you please let me know your name (or order numbers) so we can get this resolved? There's probably no way at this point of getting your items back from the wrong address, but I can resend them to the correct address and worry about getting the ones we shipped in error back later. Please email me directly-

brian -at- subaruwrxparts dot com

and if you don't hear from me today by 2pm your time, call and ask for me and I will make sure things are corrected.


Brian
http://www.subaruwrxparts.com
http://www.exetersubarumeet.com

Scratch that :). The office manager just came out and told me you called last night after we closed and left a message. I will get replacement parts on their way to you today- as long as all goes well, you should have them Friday.


Brian
http://www.subaruwrxparts.com
http://www.exetersubarumeet.com

Tracking number (it won't work until DHL picks up for today) is:

http://track.dhl-usa.com/atrknav.asp?ShipmentNumber=26926035953


Brian
http://www.subaruwrxparts.com
http://www.exetersubarumeet.com

im glad i placed my order with subaruwrxparts.com for my rubber floor mats...seems like they have excellent customer service!!

Thanks Brian appreciate your help. I was just about to give you guys another call but I found that you already replied. Thanks

No problem Herman!


Brian
http://www.subaruwrxparts.com
http://www.exetersubarumeet.com

Do they never answer the phone? Reply to email?
Anybody have anything good to say about them?

Only ordered from them twice and both times I had no issues. I'll probably order from them again.

im sure if you would have called and spoke to brian in person you would have been all set...assuming there was even a problem.

but most likely you dont have the initiative to do so, or the balls..so its easier to flame online.

they are one of the few vendors you can RELY on in emergency situations and i think 99% of the people here will agree.

Yes. I've had to leave messages with them, but have always received a returned call. Plus, they overnighted a banjo bolt to me, as I was in desparate need for it, with no problems or issues and the price of regular shipping. Very helpful.

Good luck!

Just wanted to share my latest with subaruwrxparts.com...

I just ordered several bits from them....it was the most boring transaction ... went to thier website, picked what I wanted, gave CC and shipping info, hit the "Purchase" button.

I received e-mail confirmation of order and e-mail confirmation on shipping. Stuff shipped the VERY NEXT day -- got it right on time!

It was the PERFECT transaction. Everything went as it should. I'm sure not many write in when it goes so smoothly....so.....Thanks guys for the great service! :D

Just wanted to share my latest with subaruwrxparts.com...

I just ordered several bits from them....it was the most boring transaction ... went to thier website, picked what I wanted, gave CC and shipping info, hit the "Purchase" button.

I received e-mail confirmation of order and e-mail confirmation on shipping. Stuff shipped the VERY NEXT day -- got it right on time!

It was the PERFECT transaction. Everything went as it should. I'm sure not many write in when it goes so smoothly....so.....Thanks guys for the great service! :D

I have had the exact same experiences with them TWICE within the last couple of weeks. Excellent vendor with great communication and service. Keep up the good work!

Paul

Never had a problem with any of my orders here:)

I have ordered from subaruwrxparts.com many times, and I have never had a single problem with them. I recently had an issue where someone bought me somethingas a present, and had it shipped to me, but they ordered the wrong item. Brian was extremely helpful, took back the wrong item and sent me what I needed without any trouble. I will definately be coming back with my business and I encourage every one else to give them a look for parts. Great vendor!

i ordered a couple gaskets 12 days ago and today i finnally inquired why i haven't even received a tracking number. they replied saying they emailed me (which they haven't) and my credit card wouldn't clear (which is also bs, but i realize that sometimes happens) so 12 days of patience just cost me a few more days to wait for the gaskets to ship from another company. I am not that hard to please all they had to do was actually contact me in the first place and not respond to my inquery with a lie. i'll never do bussiness with them again.

they cancelled my order and never contacted me. when i inquered 12 days later he lied to me saying he emailed me when he didn't. said my card didn't go through which i have made numerouse orders on lately with nary a problem. even so, i sure would have liked to know my order that i had been waiting for was not coming. i took a chance ordering from them because at the time i figured i would order gaskets from 2 different places and hope one gets here fast. It was a mistake and i will never order from them again. If they have pleased one person just know that it is because they just ramble off the same old bs to everyone and hope that it is the last they will actually have to deal with you. for example the email i received when i inquired went basically like this: your order has been cancelled. Thanks! (subaruwrxparts.com sucks shop elsewhere)

I emailed you the Monday after you ordered (which was a Sunday night). I did what I could for you, but you just can't make some people happy. I explained to you that the

Thanks!
Brian

Was the automatic signature and was in no way me saying "thanks for your card being declined" in some sarcastic fashion. Moreover, the last line of the email was asking me you to call your credit card company, so if anything the "thanks" would have been for doing that. If you call your credit card company liked I asked, you would have found out that most assuredly your card was declined and more importantly, why. I can't help you if you won't help yourself. Please do not blame the person who has no control of the decisions your credit card company makes.


Brian
http://www.subaruwrxparts.com
http://www.exetersubarumeet.com

i can check my own emails. Do you think i can't look and see if i got one? My credit card does not concern me it happens to everyone once and a while for no reason, i could have used another. It is not the issue. My credit card co. does not make me incompetent. You not emailing me to let me know my order was cancelled was the problem, and then responding to my inquery like a damn telephone recording. On helping myself, i did, i ordered elsewhere. And i urge others to do the same. P.S. I'm not concerned of my credit it has been fine and checking up on your lies to see if you are a consistent lier is redundant and pointless.

There isn't much I can do about you thinking I'm a liar- my other customers know I'm not. You may not have gotten the email- that happens, much like credit cards being declined. If you would pick up the phone, call your credit card company, and ask them why it was declined, they will tell you it was, when, and why. The day after your order was placed, your card was run, and it was declined. I emailed you moments after that. I can't help the fact that the email did not get you any more than I can help the fact that your card was declined. None of that makes me a liar. Checking up on the facts isn't redundant or pointless in any way- you never checked in the first place. Redundant involves doing something more than once.

I'm glad you got your parts, which in the end is all that really matters. I would hazard a guess that I've been a Subaru enthusiast and owner for longer than you've been alive- my non-work persona is North Ursalia on these forums, and I'd also hazard a guess that either directly or indirectly, either myself, the knowledge I have shared on these forums, or my website has helped you out. This, from the "liar." I know what it's like to not have the parts you need to get the job done, but for you to try and hold yourself blameless in the issues you had with your order is rather narrow-minded, and to continue sticking your fingers in your ears ignoring what I'm saying certainly doesn't help the matter in any way.


Brian
http://www.subaruwrxparts.com
http://www.exetersubarumeet.com

i've responded to your bs everytime so far so i am not sticking my fingers in my ears. I'm not to blame because i'm the customer buddy, i did nothing wrong, i waited 12 days then inquired. and you are pissed because i'm not happy about your service. I can give my 2 cents anytime i feel like it about any vender on any forum. you don't have to like it. I don't see how your constant trying to make me look bad because my order didn't go through reflects good on you. All this blame throwing over a couple gaskets. If you want to argue back and forth with someone over their crappy service this must be the place to shop. Fact is i wasn't happy bout' your service or your, its all your fault that you never got an email from me that your card didn't go through attitude. i could care how old you are or how much you know about subarus, did i ever ask? Am i talking like a teen ager? Please feel free to keep trying to get the last word as it is just making you look more like someone that nobody would like to deal with.

Justis, you ignored and continue to ignore a simple request to call your credit card company (the number is 1.866.503.2856 from your order- toll free) and see that indeed it was declined and why. Based upon your email, they may well have declined it for fear the card was stolen, as you emailed me this:

bull**** i received no email and there is no reason for my card to be declined. furtermore i have made numerouse orders from different companies lately all on that same credit card.

That is what you are sticking your fingers in your ears about. I'm not pissed that you are dissatisified- I'm pissed that you sit here calling me a liar when the one thing you can do to find out for certain you categorically refuse to do. You have the power to find out the truth for certain and are apparently afraid I will be correct, so you refuse to find out. So be it. Your demeanor, entitlement attitude, and grammar tell me all I need to know about your age and maturity, but that is not why I brought up my age to begin with- I brought it up to bring to light the person you were calling a liar, and wrongfully so.

There is not one ounce of BS in what I've been telling you, and I am certain the other folks reading this thread will see that quite clearly, so I'm really not too worried. Would you like me to post the email where you said you were "going to ruin" us because your order was cancelled due to non-payment, or would you like to do so? I am rebutting what you are saying, which is quite different from having to get in the last word. I am fairly certain other board members will realize it is better that I rebuke your lies with the truth than roll over and allow you to spread misinformation.


Brian
http://www.subaruwrxparts.com
http://www.exetersubarumeet.com

Lots of bashing in this thread...

I ordered recently from www.subaruwrxparts.com. I picked up an OEM rear wing for a WRX wagon in Aspen White (for over $100 less than my dealer) and a cargo net for my wifes 2.5 RS. I got my parts within a week (the expected time based on the availability status of the parts when I ordered). The wing is in perfect shape and all the needed pieces came with it, same with the cargo net. My wing is on and looks great, wife loves the cargo net.

I'd definitely order from you guys again. You also have some pretty sweet prices on Yakima equipment right now :D

yeah yeah i assume that the credit card didn't go through. Because i'm sure you wouldn't turn away money but that is not the point. you never contacted me. you'll never admit it after all your responses i'm tired of this. i never called them because i never had to. when i finally figured out that you had never told me my order was cancelled i just ordered elsewhere (on the same card). what don't you get? why should i call them now. doesn't change the fact that i sat around for almost two weeks waiting for something that was never coming (either an email, or my order). Lets just say my credit card didn't go through for some reason (which i said happens and i wouldn't be surprised) if that makes you happy. I'm not afraid to call bs when i hear it, in fact i'm looking at my computer screen right now should i look and see if i received an email from you some more, maybe it'll just appear there because you keep saying it should be. What did i lie about? I stated you never contacted me. Why would i spend all this time defending my opinion of our dealings if i had been contacted? Now you're calling me a lier. About threatening to ruin you rep best i can on the forums that is exactly what this thread is for I realise i can't do much but i'm doing it. You can call me immature all you want. Keep talking down to me and trying to make me seem incompetant with bad credit, bad grammer, and above all a lier (funny, as all i've stated is that i ordered, waited, inquired, and wasn't contacted) all because you don't like that i swallowed the bullet and actually posted my negative experience with you. I wonder what it is you've rebutted seems to me all you've done is tried to defame my character and accuse me of not calling my credit card, which is pointless. I give up. Have the last word if you must. Color me a bad customer and see if any vendor cares. I still say i'll never deal with you again. I am entitled to my opinion. And so is everyone else who reads this. Sorry to burn bridges but all this arguing justified or not doesn't sit right with me ; this is a vendor review thread, i didn't post this to argue with anyone but to state the facts and my opinion of dealing with you.

Justis, I did. You didn't get the email for whatever reason- spam filters, mail delays, a bad mail exchange between your servers and mine- whatever. It's not going to come if it hasn't (most mail servers wipe stuck mail within 5 days). You are entitled to your opinion as am I, and if you are going to state the "facts" as you know them, so will I. I couldn't satisfy you when I spoke with you on the phone, and I'm certainly not going to try now. Some customers are better left lost.


Brian
http://www.subaruwrxparts.com
http://www.exetersubarumeet.com

I recently ordered some Legacy GT floor mats from SubaruWRXParts.com AKA Exeter Subaru as a christmas gift for a friend. This was back in late December and I kind of figured I might not get them in time for Christmas so that was OK.

A month came and went with no updates on my order but I figured they would arrive soon- perhaps they were back ordered or something.

End of January I sent an email asking about my order and did not receive a reply.

At that time I had not received any communication whatsoever from Exeter except for the initial auto-reply/order confirmation thing.

I then had my wisdom teeth removed on the 3rd of Feb so I had been out of it for a good week now.

Yesterday I finally got around to calling them to ask what was going on.

I believe I spoke to Lisa and she was very polite and tried to help me find out about my order. I gave her the order # and she promised to call me back or email me once she tracked it down.

I received an email later that evening in which she said the package had been delivered according to DHL and signed for by someone I had never heard of and that I would have to call DHL myself and try to figure out what happened. I had also never received a tracking number at any time up until that point, and no contact number for DHL was included.

That really lit me up but i restrained myself and sent back a short email asking if I understood her correctly and what they expected me to do and also noting that I had not received a tracking number.

I had still not received a response by 11AM EST today so I wrote them a very long and detailed message explaining the time line from my purchase until now and how poor I felt their customer service experience had been.

I feel a bit bad about it for being so harsh but I stand by it and I think it was absolutely appropriate under the circumstances.


Now you're probably reading this and expecting some horrible outcome but I have to say I was very pleasantly surprised when the Parts & Service Director at Exeter replied to me and straightened the whole thing out.

He was very polite & professional and genuinely seemed to care about me as the customer.

I have just received a notification email from DHL that my mats are on the way and at this point I consider the matter resolved (as long as they arrive OK this time!)

I just want to thank Scott for stepping up and taking care of this for me, and incidentally anyone else over at Exeter that was involved in sorting things out.

I would feel confident ordering from them in the future and reccomending them to others.

Thanks again

I recieved my mats from DHL today and they were exactly what I ordered and were in perfect shape.

DHL originally tried to deliver them yesterday but I was at work and missed it.

Considering when they were shipped out I am very happy with the speed of the service.

I again want to thank Scott and everyone at Exeter for taking care of me and correcting what was initially a very poor experience.


Thanks guys. :banana:

Bump for Exeter Subaru. I had my brake pads and brake fluid shipped fairly quickly to California (don't remember exactly how fast, but it was sooner than i expected). Good prices.

Also, one of the few places i can find ATE Typ 200 gold brake fluid and Porterfield R4-S pads for the Subaru 4-piston calipers. :D

Just wanted to add that I've bought a lot of stuff from these guys over the course of swapping my Impreza L. These guys are great, my favorite vendor on the web. They don't have the most absolute, rock-bottom prices but the ease of dealing with them is the best and their prices are still very reasonable. They actually have parts for the GC in stock! Their website is the best, I love the status symbol under parts letting you know how well stocked the item is.

Just ordered a JDM rear beam, Whiteline front and rear strut bars and some touch up paint. The place is a one stop website, they're awesome.

+1 for these Yankees in New Hampshire.

thumbs up to the guys at exeter! they bribed the ups guy to stick around for a few minutes at the end of the day while they got my last second emergency order together. my busted tranny mount will now be fixed by group n engine mounts and tranny mount, lol!!! thanks again guys, and i look forward to doing business with you again!

-jeremy

Excellent service, and prompt shipping despite the time my order was placed, and the holiday. Prices are very reasonable compared to my local dealer. Mr. Buddy included some goodies for the small delay, even though I expected not to receive this prior to the fourth of July.

Thanks, again and a big thumbs up!!! Will do biz again!:)

paul

fast shipping.

Excellent service, and fast shipping - ordered tune up parts (plugs, ATE, filters, etc).

fast shipping. i've only bought from them once.. but i had a good experience

I took advantage of their 10% off sale and snagged some STi splitters. Communication was great; I knew when every step of the process was complete and they sent tracking info the day after my order. The order was processed very quickly and shipped the day after I placed my order. I was very happy with my experience. Thanks Julie!

Great experience. Fast Shipping, Great Prices. I shall be putting in another order for all the rest of whiteline goodies. Thanks alot.

I want to apologize for anyone who has had a BAD experience at subaruwrxparts.com. We had some really big foul-ups over the last year with bad personel. From this point forward if anyone has anyone problems with the people we have hired please contact me immediately so I can personally resolve the issue. We appreciate everyones support and I hope everyone finds the new site more user friendly (long overdue).
Thanks,
Jason Gannett
General Manager
subaruwrxparts.com

hey Jay just wondering who was it that was causing the issues?

just wanna say A+ for subaru wrx parts .com, this is the third or fourth time i have used them and they shipped order same day an di recieved the next...awesome

ordered brake ducts off the site, got them a few days later, which is awesome considering it had to cross the border to canada. got emails at every step- when the order was processed, when it shipped, etc. overall A++++++++ experience. would not hesitate to order from again. thanks exeter subaru!

I ordered some springs, a pitch stop, and a wiper arm nut cover from these guys recently. They answered all the questions I had for them, and even though they had to order the springs, they got them to me as fast as they could. They kept me updated with every status change on my order. Everything was packed very well, and the prices were good. I'd definitely buy from them again!

I wanted to thank Nick @ SubaruWrxParts for his awesome customer service. All of my emails were answered within 5 minutes of being sent, and my product got from NH to Chicago within a good time frame.

I ordered the 02/03 OEM front lip and rear lip/diffuser kit. Good prices, and they were actually able to GET the hard to find rear lip kit unlike other vendors!

I wanted to thank Nick @ SubaruWrxParts for his awesome customer service. All of my emails were answered within 5 minutes of being sent, and my product got from NH to Chicago within a good time frame.

I ordered the 02/03 OEM front lip and rear lip/diffuser kit. Good prices, and they were actually able to GET the hard to find rear lip kit unlike other vendors!

Thanks for the kind words!

Nick

I'l like to say thanks for the quick replys on quotes and super fast delivery so I'd have every thing before christmas:banana: I've orderd from them in the past and I'm going to be sending them some of my buisness in the near future aswell;) thanks again Nick and I hope everyone at subaruwrxparts.com has a merry christmas and a safe new years:D
RCKSTR from nes

Thank you, I appreciate the kind words. Let me know if you need anything else, always happy to help out!

Have yourself a great holiday season as well.

Nick

I'l like to say thanks for the quick replys on quotes and super fast delivery so I'd have every thing before christmas:banana: I've orderd from them in the past and I'm going to be sending them some of my buisness in the near future aswell;) thanks again Nick and I hope everyone at subaruwrxparts.com has a merry christmas and a safe new years:D
RCKSTR from nes

I've ordered from the folks at subaruwrxparts.com when I lived in Maine - and now that I'm down in South Carolina, they are still as reliable.

I ordered some STi Top Hats for my 02 WRX from another vendor on here 3 weeks ago. Their website showed that they were in stock and they weren't (they had to be shipped from Japan). Three weeks after the order, they are still not here, and are still showing in stock on their website!

I emailed the folks up in NH and in the same day, dropped some tophats in the mail to me, 3 day shipping to have in time to put my suspension on next week.

Once again! Kick ass!

-Eric

Ordered $200 worth of parts before xmas. Items came in perfect condition, including parts directly from Japan. Hoping I dont need any more parts for a while, but if I do, I plan on ordering through subaruwrxparts.com Thanks!

great experience with these guys unlike some other vendors who sell OEM parts

I've ordered from the folks at subaruwrxparts.com when I lived in Maine - and now that I'm down in South Carolina, they are still as reliable.

I ordered some STi Top Hats for my 02 WRX from another vendor on here 3 weeks ago. Their website showed that they were in stock and they weren't (they had to be shipped from Japan). Three weeks after the order, they are still not here, and are still showing in stock on their website!

I emailed the folks up in NH and in the same day, dropped some tophats in the mail to me, 3 day shipping to have in time to put my suspension on next week.

Once again! Kick ass!

-Eric

Thanks, happy to hear everything came through for you.

Ordered $200 worth of parts before xmas. Items came in perfect condition, including parts directly from Japan. Hoping I dont need any more parts for a while, but if I do, I plan on ordering through subaruwrxparts.com Thanks!

Let me know if you need anything else!

great experience with these guys unlike some other vendors who sell OEM parts

We love our OEM parts, we are a Suby Dealer after all! Thanks for the order, give us a shout for anything else you might need.

Nick

I'm sending a buddy your way...he just picked up a DGM STI last night.

BTW - the Sport Grille fitment is horrid...seems to be a common problem whether DIY, dealer or port installed. My JDM grille for the USDM LGT fit better (and it didn't fit without a Dremel). :lol:

Sounds good, looking forward to speaking to your buddy. So did the grill get aligned alright or having issues?

I'm sending a buddy your way...he just picked up a DGM STI last night.

BTW - the Sport Grille fitment is horrid...seems to be a common problem whether DIY, dealer or port installed. My JDM grille for the USDM LGT fit better (and it didn't fit without a Dremel). :lol:

no....it protrudes past the lights. also....I had to talk dirty to it to get teh holes to line up. it seems to be the norm with these on the STI.

http://i4.photobucket.com/albums/y124/PatagonianGT/photo5-3.jpg

http://i4.photobucket.com/albums/y124/PatagonianGT/photo7-1.jpg

Well this is new to me, I've sold a few of these but no one local for me to see it installed. Our lot here at the dealership has only had the regular stock grilles on the STi's. Wish I had known about this during your purchase so I could have given you a heads up.

Thanks for the info too, saw the thread on the other forum and you're correct, seems to be a common issue no matter who installs it.

Hello,

You should try and fix your shopping cart for clients coming from Aruba i tried order many times last week but i cant choose an shipping method it only allows me to choose local pickup i email before and you told me to try again but its the same...

I do see the UPS option but its just blank no quote,price, etc

Can you a test order using country Aruba and you will see what i mean...

You have a great shop thats why i really want to order...

Thank you,

Hello,

You should try and fix your shopping cart for clients coming from Aruba i tried order many times last week but i cant choose an shipping method it only allows me to choose local pickup i email before and you told me to try again but its the same...

I do see the UPS option but its just blank no quote,price, etc

Can you a test order using country Aruba and you will see what i mean...

You have a great shop thats why i really want to order...

Thank you,

We use UPS for our shipping agency and United States Postal Service (by request only). Unfortunately UPS only ships to Aruba from our location via Worldwide Express which has restrictions on the size and weight of a package. So we didn't add that option to the website. If you need something shipped to you I'd be happy to give you a quote through USPS instead of UPS, just PM or e-mail me.

Thanks,

Nick

thought I'd add my +1 for Julie, Nick and Ryan. We had a shipping mishap with UPS damaging my v5/6 grill and they handled it well. good and very polite communication and I was able to receive a partial refund (damage claim through UPS).

thanks for you're excellent customer service

Doug

Big props to nick ! He personally went through and helped sort out the mess of Part numbers I had previously gotten, and got the parts to me QUICK

no....it protrudes past the lights. also....I had to talk dirty to it to get teh holes to line up. it seems to be the norm with these on the STI.



Mine's the same way. I was semi-disappointed considering it is an Genuine part. :(

Just wanted to give another blessing for Nick. I had him chasing down parts for me over email, ordered some, not others, etc. He's been super cool through the whole situation and I will definitely return to subaruwrxparts.com for future needs.

Story: ordered rear brake rotors. They were wrong, and I didn't notice until I'd driven them for A DAY (they have less than 50 miles on them).

My problem is, I got to them by choosing my car's make and model, then brakes, then I clicked on the front stock rotors, and underneath them, in a box, were rear rotors, which I clicked on and which said: "Genuine Subaru replacement Subaru brake rotors. Sold individually." What I DIDN'T notice was that on the left hand side, suddenly I was no longer in my make and model (2006 WRX). (SIDE NOTE: The "stock" front rotors--THAT WERE SUPPOSEDLY FOR MY CAR, A 2006--that I originally clicked on and navigated to by picking 2006 WRX suddenly change on the left side also--apparently they actually fit an 02-03 Impreza...I would think that, at least, would be misleading). I called them, and they are unwilling to do anything. No taking it back for partial refund, no discount on new rotors, not even an admission that maybe it is a LITTLE misleading to pick your car, and click "stock" front rotors and have it suddenly jump to a different make and model. Those front rotors should not be listed under the 2006 WRX.

I do understand their point that I should have noticed that the rear ones were merely listed under "customers who bought this (the NON STOCK 2006 front rotors parading as stock ones) also bought this (the rear ones)," and should not have assumed they'd fit. HOWEVER, if it was my company, I would at least try and work SOMETHING out (personally, I'd have taken them back for a partial refund and then sold them as used--they'd STILL make a profit doing that) so that my customer didn't feel like I didn't give a *&%$ about them.

I will not be ordering from them again, since they obviously do not give a *&%$ about me.

So now I'm out $140, and I have no rear rotors that work, and to get them from anywhere around here is $150 EACH. So I'm borrowing a friend's leaky miata (fun, but a little damp http://www.wrxatlanta.com/forums/images/smilies/wink.gif ), waiting on my old ones to see if they can even be turned, and my car is up on jack stands in the driveway.

If you order from them, make sure you call and give them your VIN number so that your order doesn't get screwed up. That was one expensive lesson for me.

Since there is always 2 sides, or more, to a story we will share ours.

squirrell999 placed an order for 2 rotors from us. Days later we received a voicemail from her after hours which we promptly returned. She stated that we sent her the wrong rotors which we then checked into and verified that she did receive the rotors that she had ordered (she was correct they were wrong).

She had been in the 2006-2007 WRX section on our website under the brakes category when she was looking for rear rotors. At the time of her order, and currently, we do not have rear rotors for the WRX listed. We have an advertising tool that many major retailers (Amazon.com, Bestbuy.com, and many many others) utilize. This advertising tool is the "Customers who purchased this item also purchased:" section. The products then listed are not controlled by us but by the shopping cart software. The software identifies previous orders for products and lists other products that previous customers purchased at the same time. At no time does the tool indicate that the products are related nor does it indicate that the products listed will fit the vehicle that you've been shopping for.

squirrell999 had been viewing the front 4 pot rotors and underneath the product description it shows the top 5 products (by numbers) that previous customers purchased at the same time that they purchased the 4 pot rotors. Items currently listed are Spark Plug Wires, OEM Brakes for 2003 model, Hawk HPS brakes for 2002 model, another set of OEM Brake pads and also Rear Brake Rotors for 2004-2005 WRX. Here is a link to what squirrell999 was viewing: http://www.subaruwrxparts.com/products/subaru-pot-and-wrx-stock-rotor-p-505.html

Once again, we have no control over what is listed. The software does the calculations and shows the products automatically. This is certainly not a unique tool to our website and in fact it is very common place. We explained all of this to squirrell999 during the phone conversation.

We did not mislead this customer, nor did we ship the incorrect rotors/order to squirrell999. In addition, the rotors that she received and the stock rotors that belong in the 2 pot calipers are very very different. So much so that when installing the rotor she received I'm surprised that there was not an immediate indication that these were not the correct rotors for her vehicle. The rotors she received and the rotors that belong on the vehicle are a full 1" in diameter difference and .5" difference in brakepad surface width.

Had squirrell999 not installed these rotors and used them for 50+ miles we would have certainly taken them back, provided her with the correct rotors and refunded any difference in price. Had this been a mistake on our side, once again we would have paid to have them shipped back to us and corrected the order.

Unfortunately this was not an error on our side and the product had been installed and used which now makes it very very difficult, if not impossible, to resell. We are reluctant to sell used parts such as rotors, tires, pads, as there is a large liability in doing so, regardless if the customer is informed that the rotors are used.

We sympathize with squirrell999 in that she is now the owner of rotors she never intended to purchase. We take great responsibility in everything we sell and ship to customers, but our responsibility stops when the customer incorrectly orders the wrong part.

Keep in mind that squirrell999 spoke to us on the phone and admitted that she ordered incorrectly, in addition she restates the same here in her post. Her issue is that she feels mislead, which we strongly disagree with. The other issue is that she wants us to refund the purchase price and accept a used part back in addition to discounting the price of the correct rotors for her vehicle. We do not believe this is fair.

Parts ordered on Sunday, shipped on Monday and at my door on Tuesday.

Thanks for the great service and speedy delivery.

Parts ordered on Sunday, shipped on Monday and at my door on Tuesday.

Thanks for the great service and speedy delivery.

You're very welcome!

-Nick-

two thumbs way up for the service and the prices. Paypal my order in the morning and its at my door the next day. Thanks Nick, for taking your time with a nooby and making the whole process seem more like friends helping each other out. Looking forward to meeeting the rest of the crew..and continuing to mod my car until it's ready for the track

two thumbs way up for the service and the prices. Paypal my order in the morning and its at my door the next day. Thanks Nick, for taking your time with a nooby and making the whole process seem more like friends helping each other out. Looking forward to meeeting the rest of the crew..and continuing to mod my car until it's ready for the track

No problem, happy to help!

-Nick-

Nick,

Whole process was absolutely problem-free.

Thank you very much again for quick service.

Nick,

Whole process was absolutely problem-free.

Thank you very much again for quick service.

Thank you, let me know if you ever need anything else!

-Nick-

Another great service from Nick.

Thanks a lot again.

Another great service from Nick.

Thanks a lot again.

You're welcome, anytime!

Nick

Just a quick review of my experience ordering some items from SubaruWRXparts.com or the Exeter Subaru parts department online store.

Here is the time frame and my why they have received a -1 in my book.

Last Friday (late at night) I placed an order for some simple items. License plate frames, Subaru tshirts, WRX key fob, and Rally Armor flaps.

Monday I received an email saying the order had been processed (card charged) and it would "ship soon".

Thursday Still no shipment notification so I started trying to find out how to call these people. There is one number on the subaruwrxparts.com web site and it is a dead line that doesn't even ring. So at this point I went to the Exeter Subaru site and called into their parts department number. It was after 5pm at this point so I could only speak with the receptionist. I told her the story and left my info.

Friday Morning I get a shipping notification. Supposedly the order is shipped, but really it is just sitting in their pile of boxes to ship this evening when UPS comes around. (i.e. the tracking number isn't even in the UPS system yet). So at best it will start on its way from the UPS warehouse on Monday and I will get it around Wednesday next week hopefully.

Sorry for the long story but 5 FULL days to ship a simple order of small items?? Really? And then not even an offer of upgraded shipping? If I knew it was going to take the parts monkey at Exeter 5 days to put some items in a box and figure out how the tape dispenser worked I wouldn't have ordered from them, nor will I ever order from them again.

Moral...don't order from subaruwrxparts.com...there seems to be plenty of other vendors to choose from.

You got the parts and had to wait a few days I don't see a problem here. A couple items may have been out of stock and they were waiting on a new shipment, maybe they were short staffed. There's always another side to the story and I'm sure they had valid reasons for taking a whole 5 days :rolleyes:

And then not even an offer of upgraded shipping?
:lol:

Sure there is another side to the story but still doesn't change the fact that they didn't ship my order for 5 days. I'm sorry for not having patience for "online" retailers that don't tie their ordering systems into their inventory database. If you're going to have an online presence that presents your store as an easy, fast way to order things without the hassle of visiting a physical location or having to spend time placing the order over the phone then your system damn well better do that. AND if you have issues with the parts not being in stock then all you have to do is send me an email stating that...pretty simple.

There seems to be plenty of other retailers of car parts that can successfully take an order and ship it within a day or two, if they can't keep up then they don't deserve my business.

So roll your eyes and laugh all you want but when you take 5 days to package a simple order and you don't inform the person who you already charged then you fail in my book.

They're a dealership so I'd be willing to bet they only have a handful of people on staff during the day. They probably should have emailed you if something was out of stock but they didn't and that happens sometimes. You got your parts, they're not damaged and you're not missing anything. I don't see why this needed its own thread - there's already 2 threads about the website.

Yeah I figured out they were a dealership a little too late. If I'd have known I would have just gotten all the parts local besides the mud flaps. Also I haven't actually received anything yet...they are still in transit somewhere.

And I apologize for the thread I didn't find the other two vendor review threads regarding this particular site when I searched...probably my poor search skills. Mods can delete this as a dup if they want.

In today's world of lightening fast ordering/shipping (Amazon/Newegg/etc) I guess I just expect more out of online retailers.

If you think 5 whole days are bad, try ordering from JSCSpeed or Fastwrx. They take like a month & 1/2 to actually ship a product. But I was patient enough to not give them a -1 but a +1 because they always get my orders right the first time. Compared to what CSS has done to the majority of its customers, I'd say this is a rather minor (under the radar) incident that should go unnoticed.

Well I guess I'm alone here in thinking 5 days to ship some license plate frames and tshirts is kind of crazy. I honestly had no idea people where waiting a month and a half for parts and not getting extremely pissed off. I could understand if it was large parts or they needed to be order from the manufacturer but these are license plate frames.

I also remember ordering parts for a '70 Triumph GT6 and '70ish MG BGT...both somewhat rare, british sports cars. By no means anywhere near the number of Subies on the road and I'd GET my parts in about a week. These were large body panels, OEM carb setups, differential parts, etc...not trivial items to ship and this was 10-15 years ago ordering out of a damn catalog!

I really don't think you guys are demanding the proper level of service. :furious:

Where are they shipping from? If it's from the West Coast then 5 days isn't bad in my opinion...

As for waiting a month 1/2, that's CRAZY! If luvless is really telling the truth about the 1 1/2 months then he should have said something to them!

My ride is almost completely bone stock except for some minor cosmetic mods, I don't plan on installing parts or getting a protune for another year or two, so as long as my shipments get within that time frame, I'll be happy.

Well I guess I'm alone here in thinking 5 days to ship some license plate frames and tshirts is kind of crazy. I honestly had no idea people where waiting a month and a half for parts and not getting extremely pissed off. I could understand if it was large parts or they needed to be order from the manufacturer but these are license plate frames.

I also remember ordering parts for a '70 Triumph GT6 and '70ish MG BGT...both somewhat rare, british sports cars. By no means anywhere near the number of Subies on the road and I'd GET my parts in about a week. These were large body panels, OEM carb setups, differential parts, etc...not trivial items to ship and this was 10-15 years ago ordering out of a damn catalog!

I really don't think you guys are demanding the proper level of service. :furious:
your not alone.if you hate waiting for 5+ days for simple instock items to ship stay away from SBR.they are just as bad and admit it

shephed: I'm not familiar with your specific order so I won't make an absolute claim as to what took place. If you could, please PM me your personal information with your Order # and I'll be happy to look into it, perhaps provide you some feedback from our end. If it looks like an error on our side I will certainly help you out with some sort of compensation. We do strive for 100% customer satisfaction and thus far have had a very positive response from the Subaru Forum community so I'd like to continue that.

This is just speculation since I don't have the order specifics, but there is a strong possibility that the Rally Armor mudflaps you had ordered were out of stock at the time you ordered. We try to keep the more popular fitments and styles of those mudflaps in stock but do occasionally run out temporarily. We always re-order more mudflaps from Rally Armor when we begin to run low on any of the popular sizes and fitments but sometimes the demand does move faster than the supply and that may have happened in this case resulting in a few day wait. I'll take shephed's word that he did not receive notice of these items being out of stock and we take full responsibility for that and apologize.

I'd like to take this opportunity to shine some light on the ordering process here at SubaruWRXparts.com:

Step 1: The customer places an order on the website for a part or multiple parts. An e-mail is dispatched to them confirming that the order was submitted correctly and providing them an invoice/receipt.

Step 2: We receive notification of the order on our side. We look the order over and check stock levels on all the parts the customer ordered. If everything is in stock then the order is simply moved to the "in process" stage of the ordering process and the customer receives a second e-mail letting them know that we are processing their order. On the rare occasion (we stock nearly 90% of all the items listed on our website), that something is out of stock, on back-order, or not available for any reason at all, we still move the order to the "in process" stage but provide any details as to why that order may not ship.

Step 3: Once the order is packed and processed through the freight company we update the order status once again to "shipped". A third and final e-mail is dispatched providing the tracking # and any additional information the customer may need. The order then sits on our dock until our nightly pick-up by UPS or USPS (we don't ship FedEx). No order sits on our dock overnight with a status of "shipped" unless that day is a weekend day (Saturday or Sunday), a holiday with no UPS/USPS pick-up, or the customer requests that we hold the order.

I order from on-line retailers just like anyone else and expect to have updates for my order as it treks through that retailers system. This is why I make every attempt to ensure our customers get the same notifications. It seems that shepheds order may have fallen through the crack at step 2 and he/she was not provided information as to why that order was not shipping the same day. Once again, if that is the case, we apologize. Some may think that this is a small issue, but I take it seriously. Even one customer not getting the proper updates is unacceptable to me.

If anyone has had similar issues or any complaint at all I ask that you please contact me directly so that I can take a look at the situation.

My contact information:

nick@subaruWRXparts.com
info@subaruWRXparts.com
PM me from any forum we're a member of
Call 603.778.0300 and ask for Nick in parts
Stop by the shop if you're a local and speak to me directly

Our hours of operation are:

Monday-Friday: 7:30am-5:30pm Eastern Time
Saturday: 7:30am-1pm

If I'm not around to speak to you directly then Julie will be and she is fully capable of answering any concerns.

Hope this helps!

-Nick-

bump for nick and julie, they do great work nick helps me all the time with stock items. Im glad he's back from his coast guard duties!

I gotta give +1 to them. Their competitive prices on the Group N rears were right on and accompanied by quick shipping made for an awesome transaction.

I gotta give +1 to them. Their competitive prices on the Group N rears were right on and accompanied by quick shipping made for an awesome transaction.

Thank you! Let us know if you ever need anything else, we'll be happy to help!

Nick