Just wanted to say thank you to Adam at Z1 Performance for his commendable customer service. I had ordered a MOMO knob from Adam and ended up waiting 7 weeks instead of the estimated 2 weeks. No problem since Adam kept me informed often of the status of the shipment (it was stuck in customs). When I got the knob, the emblem was wrong and I was really pissed (Hey, I paid $140 for the knob and waited 7 weeks :) ). I called Adam twice and left angry messages. I also sent him some angry e-mail. So what do I get? An APOLOGY from Adam and a PROMPT refund. No passing the buck, no long wait for a refund, no excuses, no name-calling which is exactly how a customer should be treated. Adam acted in a professional manner about the whole thing and further bolstered my confidence in doing business with Z1. I'm still searching for the knob but since I got my refund I will definitely be spending some of it at Z1.

Thanks Ron./ We apologize agaion for the mix up with the knob. The first delay was that Japan did not include it with the the first inbound shipment as expected; the second delay was due to customs (it was a component in a very large order that had documentation issues which eventually were resolved).

To date, Japan is still telling me the knob with the Momo and Subaru names on it was jsut a promo piece for show cars and never actually made it into production...if you find out otherwise from anyone, please let me know as I myself want the knob for my own car!

Thanks

adam
Z-1 Performance
www.z1auto.com

Adam,
I think I may have found someone who can get the knob but I want to keep quiet so as not to raise anyone's hope. If I do get the knob, you'll be the first to know. Thanks again.