Has anyone else had trouble with them? I have heard nothing but good things aboutthem but I ordered a MY00 K&N Filter a couple weeks ago and have not heard anything. I got a confermation number emailed to me but when I go to here website and plugthe number in, it tell me to try back later.

I sent them an email a couple of days ago and still nothing...

Eric

I ordered a k&n and oil filters and paid 2nd day air .I got them a week later and when I asked if they would discount my shipping they said no and the hold up was they had to get the k&n from and outside source.I would order again but there is another dealer that pays the shipping I can't remember the site but is like q something.Sorry

I got my K&N filter and RS mats from them. Took them about 2 weeks or so, but they got here. As for asking them for a discount for slow delivery - I wouldn't. They ship fast, although they receive parts slowly. So, it must've taken them a while just to get your K&N filter, but they shipped it via 2nd day Air, I bet. Personally, I'm willing to pay less and recieve it later rather than pay more and recieve sooner.

Guys, what you should do is call Scott and ask him over the phone if he has parts in stock. Then make a decision on how you want it to be shipped. They have just implememnted a new Internet ordering system and it isn't working at it's full potential. Scoot is the only one taking orders and shipping stuff. Sometimes he even ships stuff out after work at his off time. Scott has THE best prices on ALL STi peices and he can also get almost ANY STi or JDM OEM parts dirt cheap. I have delt with him 100+ times and he is absolutely THE man to talk to if you need anything Subaru OEM or STi.

Just my overinflated .02 Rubbles

They have been swamped lately. If you must talk to them call 1-253-473-6200 and ask for parts. Then ask for Scott.

His #800 number 877-473-6200 is always on the answering machine for the last month.

or email him at parts@wa.net

I'm glad someone else brought this up. I've been waiting for almost three weeks for something that was supposedly in stock at the time I placed the order. I've sent them three emails about it with no response so far. A phone call is next, but an email should be good enough. I guess they're too easy to ignore.
Come on, Scott. You've got a nice site with great prices. We all know you're only a one or two man operation, but if you can't keep up with the demand, either hire some help or close down your site.
I placed my single-item order just to test out how it was handled, since there have been others with complaints (and praise also, to be fair) about their SubaruParts.com orders. Unfortunately, my first experience hasn't been good at all. It's a shame because there's a lot of other stuff there I wanted to buy. I'm sure there are others who feel the same way.
You owe it to your customers to be honest about product availability and shipments that may be delayed. We can handle it.

Will you guys cut it out? I started using Subaruparts.com months ago, and before they got popular I could get OEM parts at unbelievable prices ("How much is that? No, I don't want one, I want 4 of them. That is the price for all 4? Including shipping?")

The customer service was superb, I had no complaints, all was well. Then you guys had to go and swamp Scott with your trivial orders. Now he has (last time we spoke) a 2000+ e-mail backlog and they are desperately looking for qualified personell to help them out.

I think it is a problem of them getting too much business. Probably never expected to have this many customers so quickly.

Here is an idea... I'll use Subaruparts.com for parts in months not ending in 'E', and the rest of you get to use them in months ending in 'L'. Sound fair? http://www.i-club.com/ubb-files/smile.gif

Really, thier prices have been a life saver. Screw the wait. Lots more money for mods now. http://www.i-club.com/ubb-files/biggrin.gif

I've ordered from Scott and it pays to order by phone. That's how I did it and it came no problems. Pick up the phone instead of doing it over the net.

Well I am sorry guys.
I ordered something from subaruparts.com on saturday over the net.
I got it just now.
I never emailed them. Nor did I even pick up the phone.
It came safe and sound. Installed as soon as I got them. They get my thumbs way way up and I will be ordering my 4 pot Brakes from them too.

I've always had great response on everything; well, except email. But when I would call, Scott could always give me an update. Sounds like they have more business than they have staff. Going pains!

I have only ordered once from them but didnt have any problems shipping was pretty quick as well.

in a word (or two) the problem is order logistics. I'm suprised that Scott is still the only person working the internet orders over there, it's been obvious for quite some time that they need more people...

Well like I said earlier I dont get it. I used the online order form and my guess is it was processed on monday, shipped on tuesday, and got here on friday. I had no problem. I think Imprezer hit it on the head when he said it must have been availability of parts. Some parts are on backorder, hard to obtain, etc. Your best bet would be to call I guess and find out if the parts are available for immediate shipment.
But I think I am the king of patience tho http://www.i-club.com/ubb-files/wink.gif

This is what's confusing me. How can some people get great, fast service regardless of when, what, or how they order, and some people seem like they're being ignored? If SubaruParts.com is really that backlogged, how can some people get their stuff in a week? That does not make sense at all.

They respond pretty fast by phone. I got my parts in a week.

http://www.zing.com/picture/pe9a215a9f2df8ca8c797e180e6b5f235/ff364397.jpg.orig.jpg

http://cgi.tripod.com/smilecwm/cgi-bin/s/paladin/uzi.gif http://cgi.tripod.com/smilecwm/cgi-bin/s/ut1/shockwhore.gif

[This message has been edited by Hashiriya (edited November 11, 2000).]

Nick, you're the king of patience? So why is Efrain selling a set of 16x7 Advan RG? http://www.i-club.com/ubb-files/wink.gif

I have bought from subaruparts.com several times and had good experiences, but if you get no response try Troncalli Subaru (Lisa posts here in the vendor forum as "sugar"), Pam at ISR (WRXGirl), or Darlene at Quality Subaru (qsubaru@aol.com).

They are all awesome and our aftermarket is growing more than fast enough to support them all.

SubaruParts.com is awesome! Yes they do take a while sometimes, I tested the waters with rear spats and had them in less than 2 weeks standard shipping (they had them in stock). However, I ordered v5 struts + 20mm sway bar and it took a little over a month, but the parts had to come back from japan.

The prices are really worth the wait, considering I got my v5 struts for $285+shipping when some vendors selling them for about $500.

You really have to know what your ordering though, I'm not naive enough to think I'll get tech support from scott, if you need that kind of service you have to pay for it, so go to rallispec. I'm currently having reservations about ordering springs from them too because I'm not 100% sure they are the right ones, but I'm probably going to give it a shot anyways.

Overall, Scott's great, the customer service just shows that they are too busy. When scott does get around to answering emails they are always helpful, and courteous. I think the comment of "answer us or shut the site down" is very unwarranted and inappropriate. This resource has saved me over $1000 in parts and I will continue to support and use them.

I tried just getting a quote on a couple maintenance items (air & oil filters) but several days later I still haven't gotten a response. I noticed that the majority of parts shown on the website were noted to be on backorder - this makes me doubt the ability of subaruparts.com to fill orders. I haven't checked their prices against other vendors but subaruparts.com would have to be much cheaper to make the wait worth it - that is if they can supply the parts at all.

Well, I finally cancelled my order today via email. Maybe they'll respond to that. I am going to order it from somewhere that can get it out in a timely fashion even if it costs more money.

Eric

I've only placed one order with them (K&N filter), and got it in a fairly timely manner. No complaints so far, though I won't say (as of yet) that they're spectacular (then again, I've only placed one order, so http://www.i-club.com/ubb-files/tongue.gif)

Well I've ordered from Scott numerous times... and I've got nothing but good things to say about him. They are swamped though. I think they just grew a little faster then they expected. They are trying to keep up with everything I'm sure... but just be patient.

They are still one of the best places to get parts from... provided they are in stock.

-Nick

To all those complaining about unanswered e-mails....try picking up the phone. Awhile back Scott said he was getting over 1000 e-mails per day, that sounds like a pretty overwhelming amount to me. I have placed several orders from subarupart.com, all phone orders, all arrived quickly. Remember, there is a real world outside these little boxes called computers.

I ordered some stuff for my SVX a while back, I would have appreciated a confirmation e-mail but the stuff came quickly and the price was right.

Glen

I agree with Opie, too!

In theory, on-line ordering should be faster than order by telephone. However, it seems as if Scott has created more demand than he can handle. Consequently, ordering by phone and getting his full, individual attention may actually work better than ordering over the net.

You have a right to complain, but will complaining fix your problem(s)? I doubt it. So, pick up the phone, give Scott a call (he's got an 800 number), and see if he can accommodate your request(s).

I did not complain at all.

My exact email was very civil. All I said was I wish to cancel my order in more than that many words. I did not complain at all nor was I rude in the letter.

Eric

Of course you guys are right when you say a phone call would probably fix the problem, but that's not the point!
SubaruParts.com is set up to take orders over the Internet like any other good mail order company. If they make that option available, they had better take advantage of it. It CAN'T POSSIBLY be easier and faster for them to take down a customer's information and order over the phone. No way. It has to be a whole lot more time consuming to do that than to have a computer taking orders and info and spit out a neat, detailed list of who wants what and where it's going.
I know exactly what I want, so I have no reason or desire to talk to a real live person. I've got a rather long, easily-misspelled name and a long, easily screwed up shipping address and a separate billing address, so I'd just rather type it in myself, thanks. I can place an order any time I want, instead of wasting my lunch half-hour on a cross-country phone call during their hours of operation. THAT is why online ordering is better for both the customer AND the business. It's easy and it's fast, which is why I have no idea why Scott and crew are ignoring (only speculation, of course) orders placed online just because they're too busy and short-handed. There is no good reason why my order, placed weeks ago for a common item that was supposedly in stock, should be put on the back burner because other people keep calling their orders in. That's bad business, and it's not going to fix itself. Someone over there had better take a time out and re-think the way they do things.
Hell, at this point I really don't care either way. I really don't NEED what I ordered, I just WANT it. For the sake of morbid curiosity, I'll just keep my bitching to myself from now on, and wait. I'm kinda curious to find out how long it'll take before I see an email, get a phone call, or receive a package from SubaruParts.com. Besides, if I call to bitch or cancel my order, more than likely they'll have no record of my order, and if I email to cancel it, it'll just go into email limbo where all my other emails have ended up, so what's the point?
Considering what a goldmine it could be, SubaruParts doesn't seem to be taking online ordering too seriously. Sure, they may have been swamped by it's popularity when they opened shop, but...
IF YOU CAN'T MEET THE DEMAND, STOP TAKING ORDERS.
Simple.

amen!

Eric

Ladies and Gents, let me ask you a question.

If you have 50 orders and 5 hours to fill all of them, which ones are you going to do first? Maybe the easy one's...in stock...easy to find and package?

I've only ordered from them once, and got the parts quicker than my dealership could have, so no complaints here.

How hard could it be to ship a filter! I don't even care if it is reboxed. Just pop a label on the K&N box and ship it...

Eric

Exactly, Eric.

I agree with you opie, however if you are going to have online ordering, it should be just a speedy as phone ordering.

Eric

Hey, I'm not trying to pick a fight here. And believe me, I know what it's like to order merchandise from a company (either in person or over the Internet) and have to wait a long, unreasonable amount of time.

It sucks something terrible! You've ordered your part(s), you've presumably paid for everything, and then you're stuck waiting for someone else to get their act together. Regardless of whether they have a good excuse, it still is a terrible inconvenience to you, and as a paying consumer, you shouldn't have to put up with it.

That said, as a consumer, you have a choice. You can choose from who you purchase your stuff. If SubaruParts.com sucks (in your opinion) because you feel you receive crappy service, don't purchase anything from them again. Find somebody else to provide you with your Impreza mods.

And, by all means, let everyone know that you think you got jipped (in this case, SubaruParts.com). Other consumer need to know of what they need to be cautios. However, when you flame a company's service, be sure to include all of the details as to why you feel you got ripped off so that other members of the i-Club can form their own opinions.

Woah. Hold on a sec, Matt.
Please re-read everyone's posts in here. I don't think anyone's been ripped off, just ignored. I don't know about anyone else, but I haven't been charged for anything yet, thankfully. What I'm pissed about is that the order was placed, I was given an email confirmation and an order number, and then... nothing. My order is in limbo, along with what seems like quite a few others, and it shouldn't be.
If a company was taking orders, TAKING MONEY, and THEN not shipping product, that would be a whole other ballgame! To the best of my knowledge, that hasn't been a problem. Something like that would spread like a wildfire in here!
Geez, that hasn't happened to anyone else here, has it? Anyone? I sure as hell hope not.

Today makes four weeks, and still no parts and no emails.

I posted another thread about 5 days ago about getting mine. Find it if you want.

Eric

I don't know how I missed it, but I found it posted on the 16th. Congrats! Maybe there's still hope for mine.

I hope so!

Eric