I've been calling Tirerack for over three weeks now, trying to get the center caps for my gold superleggeras. I've delt with various people on their end - and basically feel as though I'm being treated like dirt.

"They have my money, I have my wheels... so what am I complaining about" is the sense I'm getting.. but my order is INCOMPLETE.

So, maybe some public embarrassment will work. I've tried calling people on this (Luke, Nancy, and somebody else who I can't remember).

I CANNOT recommend tirerack at this point - it's been a ABSOLUTE NIGHTMARE. It's been nearly a month fighting this, and I'm no closer to getting my order finished.

Maybe if I reversed the credit card charge, that would get their attention.

Wow sorry to hear about the issues.

I've had nothing but good experiances,especially with Luke.

I'm sure they will make things as right as possible.

~Carlos~

I had my SL's for two weeks before I recieved the lugnuts OZ sent them to me direct 1 800 OZ RACING tell the story they will listen and take care of you they have great customer service...OZ rocks

I did not buy my wheels from tire rack though...any ways Call Ken he is the man........

Sev

At least what you *did* get was correct. I ordered 215/45/ZR17 Bridgestone Potenza SO-2 Pole Positions to go with my OZ P1s... They sent me 215/40/ZR17. I never bothered complaining. I got a good deal and just wanted to get the new wheels and tires on my car. Next time (if I do buy from them) I'll make damn sure they send the right tires. But the SO-2 is gone now so I'm not sure what I'll buy. Not the SO-3.....

Sev, when you say lug nuts from OZ, do you mean they have a matching finish? I would like some lugs to match my wheels. They'd have to have a locking one though...

Rock on.
Scott French

The stock lugnutz did not fit then OZ sent me a set of silver ones part number is D2 thats OZ part number. Then I got my Sti lug nuts installed and installed them they are gold and match my rims gold Sl's and they are locking. Mac gaurd made in the usa shiped to japan and sold thier under the sti badge for almost 200 us 19,200 yen is what I paid they look hella cool I posted a pic of them in a thread on i-club a week ago...........

Why it takes 3 days for them to send out the wheel/tires? I placed an order on Monday and their response was it will be shipped out on Tueday. I called them again today (wed) and their response was oh it will be shipped out either today or tomorrow. They confirmed they have them in stock. Does it take 3 days for them to pack them and load them into a truck?

I needed them by this Friday and now it's all screwed up. I told them I really need them by this Friday....... and I guess I will be without P1/Kumho when I go and visit my friends this weekend (Honda vs. Subaru). :(

Perhaps they didn't have the correct size of tyre that you wanted at the time and they were tranferring them from one of their other warehouses. They might have said "yes, they have them in stock" but just not at the closest location to you.

Just playing :devil:'s advocate... :D
-myk

The complaints I have about them are:

1. They sent me a used tire when I ordered 4 new Pirelli PZero tires. I did not pay almost $200 per tire to get used ones. But to their credit they did resolve this quickly and completely at their cost. They sent me a new tire next day air and sent a truck out to pick up the used one. So for that I forgive them.

2. Even when you are ordering Hoosier race tires, they call you to tell you that isn't the size your car came with and they can't guarantee they will fit. If they they have trouble getting through to you it severely delays shipment just because you didn't order 205-55-16's which nobody should be forced to run on anyway. But I do see why they do it. If they send it to some schmuck that thought he could fit 335's on a civic, he might get upset at threaten to sue since that seems to be what America is all about (easy fast cash), so they are just covering their butt. So for this as well, I forgive them.

In short, I would use them again. Their prices are good, and when you have a problem they don't just blow you off.

Well, I bought my subie on 29th of OCT and requested 18" P1 with Kuhmo tires . I asked my dealer who was Chris Flemming of huffines ( very satisfied with his help) when my wheels and tires would be in. He told me I don't see why they wouldn't be here on thurs -fri . I called him on thursday to ask what was up and he didn't know anything. I called him again saturday , nothing still. I called him on monday and he tells me tire rack had the order but had not shipped it. The order was placed ONE MOTHERGRABBIN WEEK and not SHIPPED. I'm needless to say BENT . So the long and short of it is My order was redone yesterday at 11am. I won't have my wheels for 2 weeks after I bought them.... Is this the service I am going to expect from them from now on. If so , then you can count me out.... 2k and you can't get your crap together,i'm amazed.


Jake

I ordered gold superleggeras this past month. Everthing came coreect (wheels/tires/lugs) but no center caps. I called them the next day and talked to the same sales rep, Sonny i think. He said they didn't have them at the warehouse and he called OZ and had them drop shipped to my door for free.

I phoned in last Friday and place an order for one set of tires. The rep was very helpful picking out the tires for me. I was told the tires will be ship out on Monday.

Monday, phone in to get a tracking number, but was told the order was cancelled. I was like ***?!!

CS guy told me that they called my home phone and the person said I dont' exist at that place, thus the order was cancelled. :confused: :confused:

Later I found out from my roommate that tirerack called and ask for James L instead of the correct Jason L. :monkey:

Ordered the tires again w/ same rep and made sure they call the correct phone number. The sale rep ensure me things will be ok.

Today, call in again to ensure everythign is ok. CS again told me that my billing doesn't match my CC billing info. I was like ***?!
Looks like the rep used my shipping info as my billing info, thus the order was on hold AGAIN!

Gave them correct billing address and pray everything will be fine.
but still feel uncomfortable about the whole thing, called again 2 hours later to make sure the order is ready to go. Again, the CS told me that billing info doesn't match CC billing info ~!!!!!! :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Now, this is getting me pissed. Give the CS the address AGAIN~! and told her 3 times to call me if something is wrong. Hopefully those tires will show up on Friday for weekend autox.......

It's really not their fault if your cc billing info is different than what you gave them. A lot of times if the info is wrong it won't allow them to run the card. I've never had a problem with them. I hope things turn around for you.

Eric

A) Call Tire Rack
B) Speak to *nobody* but Luke- he's there just for dealing with us :)


Brian
http://www.ravensblade-impreza.com
http://www.imprezamods.com
http://www.scoobymods.com

Called this morning and finally they said the order went through. :)

Imprezinator, I gave them both billing and shipping address.

North Ursalia, the sales rep is L*** ;)

Despite the phone hassles, TireRack came through, guess I can't complain

I've now bought 2 sets of tires from Tire Rack and I have been extremely satisfied with them. I will buy ALL my tires from them for now on.

:)

Ive had two buying experiances with Tirerack,,,both excellent.Last yr ordered four Re730s,arrived two days latter.Luke called day latter made sure everything ok, it was.
Yesterday i ordered four Sumitomo HTRZ IIs at 1030 am est. they arrived today:eek: at 1130 am est.On neither order did i get or ask fr next day shipping.Now thats service.
And yes Brians right,if ya gota question or wanna buy tires,Luke is da man!
Rudy

THe chrome on a few of the lug nuts on my new SSR Comps got chipped thanks to the alignment shop using an air gun on them.(Lesson learned - ALWAYS specify no air guns, even if you don't think they are going to take off your wheels.)

Two days ago (on Monday) I emailed Luke and asked him how I could get another set of lug nuts.

Same day, I get email confirmation from Tire Rack that they have shipped out a set of lug nuts, free of charge! Today the UPS guy delivered them.

Luke's the best!

Shawn

Same here. Tire Rack delivery time is outstanding, no more than 3 days at most. Great job guys.

Dan Kononczuk

Another thumbs up to Luke.

I emailed him about some opinions on going with OZ Superleggeras on my pending WRB WRX that will be arriving. I had quite a few questions and wanted his input on tires and whether Id get sick of gold or be stupid to go with 18s.

I know he gets a ton of emails, but he called me the following day to answer all my questions, never pushed for the sale right there, and said when my cars about to arrive, he'll take care of me and get everything shipped to the dealer so they can put them on as I requested.

I appreciate those who take the time to treat me as If Im important and not replaceable. Too often on here I read about people ordering parts/wheels/tyres/etc from so-and-so and its the same old:

"Im still waiting, where is my order, I ordering these two weeks ago, you said they were in stock, didn't you get my email, hey where are those lugnuts, you said they shipped out, I called yesterday and you said they were out of stock, why have you billed me already, blah blah blah..."

I have a strong feeling Luke and Tirerack have a slightly higher opinion of their customers than this and will see to it that everything goes according to planned, every time, all the time. He's won my business and I'll put my order in, in a week or two.

In an era of "customer-no-service", very few companies are getting it right and even fewer go out of their way to help you. Not so here, and I haven't even bought anything from them yet.

I e-mailed them about the air pressure in the tires i recently purchased. Last 6 days ago, e-mailed back that they would get back to me, nothing. I called them and was jerked around. i have heard good things of them, yet I get B*ll SH$t. They were happy to take my $1900 bucks. But thye have it now so I guess it is screw you time, hell we have the money.

When I ordered my wheels, they said the centercaps were backordered. They emailed and even called me (twice) to let me know the status of them, and they arrived exactly when they said. First rate service, in my case.

Ed (probably should be in the Vendors forum)

Tirerack is great!
I got my wheels/tires in like 2-3 days from when i ordered them....that was shipped from IN to WV! :eek:
I'd definately order from them again! :)

I ordered a Prodrive front lip spoiler from Luke and received it less than a week later. Good service. Sorry to hear about some other people's woes, but my experience was positive. I'd definitely order from Luke and tirerack again.

Luke and Dallas at Tire Rack were both helpful.

Good price, product shipped quickly, and was received in good condition.

Recommended.

I never talked to anyone at Tire Rack.

Went to their web site, ordered my BFG KDW's Monday Evening. They were sent out Tues morning and I got them Thu night (BTW, the UPS tracking number info is GREAT). Great service for a tire that was discounted a great deal.

Yes, I will use them again.

Ordered my tires (Dunlop 5000 asym) on Friday, even changed the ship to address later that day. Got the tires today, no problems! Great service, great guy.

Luke worked with me through some fitment issues with my GC8 last year. (I am very picky about what "fits") Although we couldn't get any good tires to fit on my SSR's and clear the rear fenders...

It took a while, but I got all of my money back, even shipping.

I will give Tire Rack my buisness again. Any vendor can be good when things go right... but Luke even stood by his word when problems arose, and to me that's what counts.

Corey #89 SM

This is a story for all of you who have GC8 Impreza's and are considering upgraging your wheels. If you have a new body style Impreza, you do not need to read this since you are blessed with large fender clearances. This story will not apply to all of you or all wheels, but it serves as a word of warning for all of you with GC8 Impreza's who are thinking of dealing with the tire rack. This is rather long and you do not have to read it, but I encourage it because being one of the first members of i-club I believe it is my duty to inform you of how poorly I was treated by the tire rack.

I have a 98' 2.5RS and I have had a string of bad luck with the tirerack. The first set of tires I bought were great. I got 205/55ZR16 Dunlop SP5000's. They are great tires. Buy them all day long. After that is when the problems started.

Then, I ordered a set of brake pads for my car from the tirerack and they sent me pads for a Toyota. No big deal. I sent them back and got the right pads. Later, I ordered stainless steel lines from them that I was assured would fit with no problem. I had to saw four mounts in half to get them to fit, but I did it and didn't complain even though I was told they would fit. The real problem came when I finally decided to go for it and get the best 17" rims that I thought I could buy.

On the internet it clearly states that my car will take SSR Competition rims in 17x7.5 with 215/45R17 tires being the recommended fittment. This unfortunately, could not be further from the truth. When I called the tirerack, Clay told me that this wheel and tire package should fit without any problems, but that there was a note that the tires might possibly rub in some instances.(Nothing could be further from the truth,again) Clay told me that I could just have the fenders rolled if the tires did rub and that having that done was no big deal.(also not true) Clay told me that rolling the fenders is usually only a couple hundred dollars.(not true) So at this point I was thinking that I was finally going to get the tires that I wanted and if rubbing became an issue I was willing to spend a couple hundred dollars to make my $2,000+ wheel and tire package fit right. Unfortunately, I was in for a big surprise.

I soon discovered that my wheel and tire package did not "rub in some instances" as I was told, but rather, the tires rubbed constantly. If I went into a corner half as fast as I thought I could I heard a horrible rubbing sound. If I hit a bump the same thing happened. Don't even think about putting passengers in the back seat or putting things in the trunk, because the tires rubbed a lot in either instance. I called the tire rack, unhappy, and told them about my situation. They were awesome and Clay set me up with a different size tire that he guaranteed me would not rub and they were even willing to reimburse me for the mounting and balancing up to $20/wheel, which I was told it would cost less. Quickly I discoverd that it costs $50/wheel for these wheels and not $20. I called the tire rack and while I was on hold the woman told me that she talked to a tire place in my area and it would only be $17/wheel. The problem was that when I called that place, they said the lady from the tire rack just asked what the cost would be to bolt on new wheels and not to mount and balance new tires. They also said they did not even have the right equipment to do what I needed them to do. So I called back the tire rack and after twenty minutes of being on hold, and waiting for manager approval, and having the price changed at my tire place, I thought I had everything squared away.

Unfortunately, I was wrong again. The new tires rubbed just like the old ones did. I went to four different body shops and all of them told me that I would at least need to cut the fender lips and possibly have the fenders flared as well. Cost: at least $1,500 for fender treatment and $2,000+ for wheels and tires. I called back Clay and told him what was going on and that I just wanted to go back to the same size wheel and tire as I had before I got the new rims. I really just wanted to put on my old wheels, but I sold them. The scary thing was that I knew I would have to buy another set of rims and tires from them and I really did not trust them at all anymore in terms of getting wheels that would fit. Clay said he would call me back right away when he knew what we could do. I made six calls to the tire rack that day and received no answers. Before Clay left he told me that he would call me the next morning.

I waited until 2 in the afternoon to call him after he promised me he would call me in the morning. He said they would take my wheels back, but they refused to sell me the exact same size wheel I had before and the exact same tires I had before that fit and did not rub because he insisted that there was something wrong with my car. Needless to say, I was pissed off after everything I had been through, but I was still civil.

Here is the kicker. This is what really pisses me off. I talked to someone else at the tire rack about SSR Competition wheels in a 16x7.5 and asked if they would fit without rubbing. He said there was a note that any rim on my car with 7.5" width would rub and that the fenders would need to be rolled. This means that Clay had the note about the rim width and knew all along that the rims would rub. Instead of telling me this, he insisted that there was something wrong with my car.

Because of the way I was treated, I will never ever buy another product from the tire rack for as long as I live. I do not insist that you do the same, but I encourage you to be very careful when dealing with this company, because I was lied to numerous times, told that something was wrong with my car, and basically treated like sh#t. If you have any similar stories about the tire rack I would like to hear them. If you try to convince me that the tire rack is a great business, don't even bother. I am sure they do some things right and this does not happen to everyone, but you all need to be aware of what can happen. Let this be a wake up call for everyone who does business with the tirerack. Thank you for taking the time to read this.
-Pete

Sorry you had a bad time, I've never had anything but top notch experiences with Tire Rack (over 6 years now). I'm surprised you didn't check up on this size wheel here on the club, as that's alot of wheel to stuff under a gc8.

I have noticed that both Tire Rack and Discount Tire (and others I'm sure), tend to dismiss differences in width and especially offset. I seem to have a very hard time getting wheel offset info out of them. I always check this stuff out on forums or elsewhere.

Also, if someone is charging you $50 a wheel to mount/balance, they're ripping you off. $20 should be more than enough for this.

Good luck,
Paul

Nice post. Very factual and helpful. I have been looking at online tire/wheel shops recently, most notably Tirerack. This will make me think twice (and avoid anyone named Clay).

pete FWIW you were being ripped by the body shop, rolling fenders can be done yourself with a nice louisville slugger. I'd also like to know what springs you are running. As far as the brake hoses welcome to the GC6/GM6, if you had a V5 suspesnion or P1 suspension nothing would have had to be cut. goodridge only makes hoses for the WRX/GT. And there is a reason no one runs 17x7.5's on a lowered subaru(w/o coil overs). You can't get the right offset for them.

jeremy

Yeah, I guess I learned this lesson the hard way. My suspension is completely stock, so that was not an issue. I guess I should have checked here first. I had so much trust in the tire rack especially since they usually work with us. So much for that idea. In regard to using a louisville slugger, the thought did cross my mind, but not on my car, if you catch my drift.

Pete, there's a place somewhere (onlline) that will rent a fender roller for $75. I'll try and find it. It's not a big procedure at all.

I didn't notice anywhere that you said you checked the wheels themselves for the offset mark. Maybe they sent you the wrong offset wheels?

What offset did you get?

--kC

Pete, thanks for the info.

In no way is ANY of this Petes fault. Tire Rack should know which offsets work best with all cars. That is their business. They should know wheels and tires and apparently, they don't.

Pete, it sounds like you have a lot of patience.

I would of snapped. :devil:

Originally posted by doppelganger
That is their business. They should know wheels and tires and apparently, they don't.
That's not really fair. They can tell you what fits (that is, stock size), the problem becomes when the customer is trying to push the limits by putting more wheel and tire under ther car than it came with. Sounds like TR knew that this size might have problems, but the salesperson may have downplayed the issue to make a sale. And, to be fair, they sold the customer what he asked for. I've had them warn me that the tires or wheels I was ordering were bigger than stock more than once.

That said, this seems like an easy problem to fix: why not send everything back and get the 7" wide wheels, with a little less tire?

Paul

Hey Snophun, did you read the rest of my long post or not. The reason I ask is because we tried a little less tire and it did not work and now because I was lied to numerous times about the wheels actually fitting I don't have the trust to buy another product from them. Even if I did, they refuse to sell me another set of wheels claiming that there is something wrong with my car. The offset was right on my wheels, but the width was wrong and they knew it all along. That's what pisses me off.

To add insult to injury, last night I had another fun time with the tire rack. I asked if I could have the reimbursement sent to me in a check rather than have about $2,700 dumped onto my credit card. The lady said she would check, but that it would take much longer to get to me. I said I was in no hurry at all, but would much rather to have the money in the bank earning interest than sitting on my credit card. She came back to me and said that they could not do it because it would require extra paperwork. Those were her exact words. Can you believe that crap!?!

Sure, I read your whole post, but you didn't mention the size or brand of the new tires. As many people can tell you, a 215/45/17 from one manufacturer can be quite different than a 215/45/17 from another. Don't misread my post as attacking you, I'm not. IMO anyone should be able to call a place like TR and say "I want bigger wheels and tires, what do you have that wil fit?", and be able to buy something without having problems.

What is the offset on the wheels they sent you?

I'm surprised they won't exchange your set for a 17x7" wheel with a narrower tire.


Paul

Originally posted by Pete Holt
I asked if I could have the reimbursement sent to me in a check rather than have about $2,700 dumped onto my credit card .... She came back to me and said that they could not do it because it would require extra paperwork. Those were her exact words. Can you believe that crap!?!

Not too surprising - they want things to be as painless as possible for them (also - the real answer could have been she didn't know how to do it, and the other sales droids hadn't a clue either, so she gave you a different excuse) - all is not lost - many credit card companies will cut you a check as well (at least mine have done so for me in the past)

Here you go Snophun. The wheels were SSR Competition 17x7.5" with a 48 offset. I was told by the tire rack that anything lower than 40 would rub. Other places told me that I could go as low as a 35 offset without any problems, but I trusted the tirerack a little more than the other places. I was way off. However, the tire rack never told me anything about the fact that a 7.5" rim would definitely rub, even though they had the notes telling them that this was true. The tires were Pirelli P7000 Supersport's in 215/45ZR17. The second set of tires were the same brand, but in a 205/50ZR17. Keep in mind that the 205/50ZR17's were guaranteed to fit. Hopefully this helps.
-Pete

I will say I'm surprised you're rubbing with those numbers. Yes 7.5" is wider than most people run, so maybe that's the whole problem. TR was correct that lower offsets will rub, though many people around here say that 48 is the lowest you should go. If my math is right, you added 5mm of offset by going with a 48 instead of the stock 53, then added about 6mm more by adding .5" to the width. So, you're 11mm further out in the wheel wells, a little less than .5" FWIW my summer wheels are from a gc8; they're 17x7 45mm offset and had 215/45/17 AVSi's and didn't rub.

Have you had an alignment lately? Many gc8 guys stuff more wheel in by adding some negative camber, maybe you're towards the lower end of the range. I reread your post, but it looks like you're only rubbing in the rear? Are you seeing scuff marks on the wheel well liner?

Just something to think about as you may have problems with wheels you buy from someone else. Unless you've given up on the idea.

Paul

Snophun, you are right in that the wheels are only rubbing in the rear. The fender liner was worn down to basically nothing on the top inside of the fender and the top edge of the tires were well worn and glazed. The 215's were actually rubbing on the outer edges of the rear bumper as well if you can believe that. I did not notice that with the 205's though.

I know what you mean about one tire company's 215 being a different size than another. When I first got my Dunlop SP5000's in a 205/55/ZR16 they were much wider than the stock tires just because the sidewalls did not curve in at the top. They never rubbed though.

I have a friend of mine in L.A. who is shipping me the stock wheels to a '99 and I am getting the same size Dunlops as I had originally. If that does not work, I'll try the louisville slugger idea.

I almost forgot, I had an alignment right after I first noticed rubbing because that is the first thing that Clay suggested. The rear wheels were almost perfect, but the front right was way off. I guess I had been taking too many hard right turns.

One other thing. Paul, how can you be member number 1,800 and you are a Scoobie Specialist and I am member number 12 and I am a still a Scoobie Newbie? hmmmm....

I also had an incident that could have costed my wallet and car's life by believing the person on the other line. I was interested in some Yokohama AVS ES100 tires for my RS, and asked if they were ok in the snow. I talked to a Customer Service rep w/ Discount Tires and told him that I have on a set of Dunlop SP Sport 5000 tires at the moment. He told me that that Yokohama tire will not be as good in the snow as the Dunlops, but it is marginally not as well in snow. I had also emailed Yokohama tire about this and they said that the AVS ES100 tires is not at all designed for snow. It is a performance summer tire and under no circumstances will they be liable if I slid into traffic. Who would you believe?

I have learned that you should take all types of opinions with a grain of salt. Always do more research than you need to, especially when it's involving your hard earned money.

That's funny that you mention doing more research than you need to because I thought I did enough with calling the tire rack and talking to a ton of different people before actually buying my wheels. I thought I was overdoing it at the time because the tire rack always touts how they personally try out the tire and wheel combinations rather than just check fitments from a book. Guess not.

I got my Blizzaks and Carlsons/SO3-Awesome looking set of wheels. Great service.

I also recommend Al's Hub CAps 516-742-6823, they also curbed wheels repairs. FYI

Orlie/NY

I'm running an offset of +48 with 17x7.5 rims. With 215/45 tires, it did rub fenders a bit, but only on the tightest turns through the canyon. Now that I've had my fenders rolled (free) which should cost you about $75 for both rears. If they ask for $200, you are being ripped off. Walk away. Currently, I don't have a problem running 225/45's. I'm about to push it to a 235 next tire. Keep in mind that this will also depend on your suspension setup. I'm running KYB AGX with Eibach Pro Kit.

As far as the returning funds via check instead of credit card, I can understand that it's extra paperwork. Too much hassle, as opposed to returning it to your credit card (I used to work in retail-and that's what most retailers do-put back funds to whatever form you paid)- I think you are asking too much for a refund via check. It's always better to pay cash, as they will give you the refund in whatever form you used.

As far as research, it's always better to do it yourself. You'll know the ins and outs, rather than being confused in the long run if something goes wrong. I'm glad I found this site when I got mine.

It's too bad that you had to unnecesssarily go through all that, but anyhows, good luck!

pete i know how you feel as i am goin thru a situation with them over a wheel/tire package on my van, i went in circles with them over the phone before thanksgiving. now i have to unpack the tire/rims[return materials they were more than happy send out] and go back to sears have them remounted on their balance machine. this time i am going to take digipics and email them to tr so they can see how far out of true the mounting hub is. the sears guy told me he has seen rims right out of the box like that and they just box back up and send them back, without going thru a song and dance routine. i also get the impression that they are trying to discourage me from sending them back..i need to remind them that i did not manufacture the rims and neither did they:lol: i do not think i will spend any more money with them as this has left a bad taste, especially after buying struts,springs winter tires and suspension components from them in the last 2 years.... i have 3 subarus and a dodge van that will be needing parts, thats a lot of "sales" they will miss out on!!!!!!!

My recent experience with Tirerack was OK; the wheels and tires got here very quickly, all correct. However, I thought the balancing job was real sloppy. On two of the wheels, one of the weights fell off. It was a good thing they were still in the package or I would not have known they were supposed to be there. So, instead of being a simple bolt on job, I had to have them re-balanced. Hmm...I wonder if they would credit me like they did you for having to take them elsewhere?

Josh

Nope. They will probably tell you that there was something wrong with UPS or Fed Ex rather than admitting that they made a mistake. This is similar to them saying that there was something wrong with my car rather than admitting that they knew the wheels would not fit all along. Nice.

I have placed 2 orders with the tire rack in the past, one last week and one about a year ago. Both times everything went smoothly, got a tracking number, and everything went well.

There a reason you cant get a $2700 check refund sent to you rather than a $2700 credit.


A $2700 refund check just turned your charge into a $2700 "cash advance" without the credit card company being able to charge you the higher interest rates and finance charges associated with credit card cash advances.

Simple as that, and business are not supposed to do a refund in this manner.

I figured it was something like that. But then again, it would have been nice to be told that instead of being told "it requires more paperwork." I am in business myself and to me that sounds like a total cop-out. I guest honesty is difficult to find in today's world. People would rather save face or save a few bucks and say to hell with being honest and respectable. Bummer.

is 20 dollars correct for mounting and balancing...? I go to costco for mine... 9 bucks a tire....:confused:

That depends on which wheels you have. Regular wheels are pretty cheap, but when you get 17" forged aluminum racing wheels that have to be high speed balanced it costs a little more.

Originally posted by quynce
My recent experience with Tirerack was OK; the wheels and tires got here very quickly, all correct. However, I thought the balancing job was real sloppy. On two of the wheels, one of the weights fell off. It was a good thing they were still in the package or I would not have known they were supposed to be there. So, instead of being a simple bolt on job, I had to have them re-balanced. Hmm...I wonder if they would credit me like they did you for having to take them elsewhere?

Josh

Just wanted to follow-up on this. They did credit my account for the $30 it cost to get them re-balanced. I just emailed them and faxed a copy of my receipt and it was there within a week. Good service.

josh

The details are what are missing with the Tirerack.

Ordered in the beginning of the year Kumho Victoracers from them noticed that they have a right and left marking on them. I got one left and three rights. After talking to autoX people they said it didn’t really matter so I just used them, but if Kumho marked R&L with different angled patterns then they had to have a reason.

Shipping has always been great, South Bend to Detroit only takes two days but Fed Ex decided to drop MY KYB AGX struts in the back yard of the guy across the street from me. I have a covered deck on the back of my house but they rear yard in the grass of a house not mine looked safer to the FedEx guy when it’s raining. Ok this is a Fed Ex problem not Tirerack.

One of the front shocks fit great took ½ hour to install a piece of cake. The other was different it had a different brake line holder and no ABS wire mount. This chezzed me why would they be different the part numbers matched though. After waiting till Monday I called them and they are sending a new one but it’s still a pain. With X-mas and all I prob will not get it till the end of the week.

They are sending a new one no questions that’s cool but still pissed it was wrong to begin with. More attention to details would make me feel a lot more happy with the Tirerack.
Rob

That's 20 per wheel. Costco should be pretty cheap.

Originally posted by HOK
is 20 dollars correct for mounting and balancing...? I go to costco for mine... 9 bucks a tire....:confused:

i wouldnt wanna take my SSR Comps to Costco. hahahaha! :D
no offense, but i dont think cosco has the equipment to mount
low profile tires...at least NTB didnt.

Tirerack/Bruce hooked me up last Thurs. and yesterday got my wheel package. good job bruce! :D

for the record, ive purchased 3 wheel packages from them
and never had any problems.

Where I work, my friends and I have ordered at least 30 sets of tires from Tirerack. Probably 8 sets of tires and rims, even 24's last week! Brake pads, lugnuts, brakelines, 8 sets of lowering springs, 3 sets of coilovers and probably 10 sets of shocks. I have had not one problem! I have a set of 18" OZ Supperlegras for my WRX that the clear coat is kind of fading. I have had them for over a year and Tirerack is going to replace them. Actually the Supperlegra has been discontinued, so I get full credit towards whatever I want! Tirerack is great!

Toby

Originally posted by WRSport
There a reason you cant get a $2700 check refund sent to you rather than a $2700 credit.


A $2700 refund check just turned your charge into a $2700 "cash advance" without the credit card company being able to charge you the higher interest rates and finance charges associated with credit card cash advances.

Simple as that, and business are not supposed to do a refund in this manner.

In the 70's and 80's, unscrupulous types were churning CC's for cash. They'd put a sale on a stolen or fraudulent CC, then ask for a refund in cash or check. The refund is done and gone by the time the vendor doesn't get funded for the original purchase.

That's why merchants, in almost all cases, insist on a type-for-type refund. :)

I think she told you it'd be too much paperwork to avoid "Are you accusing me of being a fraud" etc etc.

Edit: Also, the merchant has to pay a 2-3% discount fee with each CC transaction. A CC reversal reverses the fee as well. So if they had sent you a check, they would be paying ~$50 discount fee for a net zero sale.

Tire Rack did an excellent job with my order. They helped me figure out how to get the center caps out of my wheels(GC06-D Prodrive), apparently I wasn't pushing hard enough because I was afraid of damaging the wheel. But I pushed harder and the popped right out. They also sent me and extra set of centercaps at no charge in case those got damaged in the process. A+++

I do have one problem but I don't know if it is their fault or not. When I get to 60mph+ I get a SLIGHT vibration from the steering wheel. However, I have noticed that my steering wheel is not exactly straight on my steering column. It points to the right about 3-4 degrees when the car is going straight. BUT, *I did not notice this vibration until I put the new wheels n tires on.* Do you guys think it is an alignment problem or my tires came incorrectly balanced? Anyone else's steering wheel not exactly straight? Has anyone had problems with incorrecly balanced tires from tirerack? If I take the tires to get balanced will I get some reimbursement?

My opinion>I DO believe that something IS wrong with my alignment, but I DON'T think this would cause the vibration of the steering wheel. Thanks for help in advance.

bumpy for helpy

c'mon y'all!!

get your wheels balanced... It costs practially nothing.

anyone else?

all i can say is this guy really dissappointed me that he even works at the Tirerack. Ever since 5-6 years ago, I been
very pleased with Tirerack's personnel and service.
Luke and George had been great but this guy "Buddy"...
he's an ass.

The way he talks and his careless way of taking care of my
order prevented my part to arrive via 2 day air. it was suppose
to arrive today but never came. he had ignored my email
already once. I hope tirerack re-trains this guy.

I finally had to buy replacement tires for my 18" rims. I wanted to try to get an all season with rim guard. Vance@tirerack reccomended Sumitomo HTR+ 225/40-18.

Had the tires shipped to my normal service shop buth they discovered that they couldn't mount 18s! Checked out tirerack again & took the tires to a well rated shop (tirerack's rating). Got mounted, but had a vibration. Went back, they check all wheels & they pointed out that 1 rim had a slight dent .. could only be seen while spinning on the balancing machine. Still had a a shimmy in the steering wheel. Then they said that they just mounted 4 wheels for a vette 7 it had no problem.

I emailed Vance about the situation & he sent a link to the Hunter www.gsp9700.com wheel balancing machine. That site a list of all the shops in the area that used that machine. BTW Allll the upscale car dealers use that machine. Soooo I went to the nearest shop that could get me in ... which was right a way.

They found a tire out of round. Emailed Vance, he appologized & said he entered the infor into my account & to call customer service@tirerack. Did so, got a replacement tire sent to the shop with the Hunter machine ... and it still took a 2nde trip back to get the shimmy out!

Long story short, kudos to tirerack & Vance. Find a shop that has the Hunter GSP9700 balancing machine.

I got the prob fixed long ago.....I just took em to wal mart n had em balanced. They used the clamp on weights, which I prefer.


although my steering wheel is still not straight. This seems to be a common occurence.

Oh BTW tirerack did reimburse me the $30

The steering wheel not being straight is a alignment issue. There is no reason why the steering wheel shouldn't be straight after an alignment ... unless there is some mechanical damage.

Tire Rack has always been good to me! At least 5 sets of tires so far with no problems. LAst set arrived in 3 days, just ordered brake rotors yesterday and expect them in a day or two. Two-thumbs up!

I ordered a set of Prodrive HID driving light kits from Luke at tirerack.com. He answered all my questions promptly and was curteous on the phone. I would definitely order from them again.

Received my lights in two days. Rockin'

Michael

I got Pirelli PZero Neros from their website. Really quick service, and the tires are great. They have a really great website too. I wish they would start selling Enkeis and Rotas.

I just ordered a set of wheels & tires yesterday from the Tirerack. Just before lunch today, they were delivered to my house (and that's using ground service).

I think I'll mount them this evening!

Thanks Tirerack.com

Michael
(repeat customer)

3 weeks ago, I bent my rim so I went to TireRack. I bought a OEM WRX wheel off them for $88 + $20 s/h and they guaranteed that they were new wheels. So I received it 3 days later, and paid the outrageous (but expected) customs of $60CDN.

BUT, when I opened the box, the wheel had tiny little scratches all over the spokes that I could not polish off. In addition to this, there was a 1/4 circumferential scratch made (presumably) by a weight on the rim. I phoned TireRack and complained and they said that I could send it back and REPAY the freight charges or they will give me a $30 refund.

Well, I told them I would thnk about it. So after work I went to go pop this rim onto my car adn the shop ask me: "Did you buy this new?" I said "yeah" and they said "how come there is a weight on it?" and I didn't know thatnew wheels didn't come with weights. Anyway, they said that there were lugnut marks on the rim and that the weight means that this was a used OEM wheel with blemishes. I was just sick of this running around without my car so I said "Put it in" and I drove home 3 blocks from the shop.

Angered by this, I phoned TireRack right away to complain and they said "Hmm...maybe the returned wheel got mixed up with the new wheels." And after a discussion with her supervisor, she said "BTW, this is a TakeOFf wheel which means that it has been used before." I was like how come you guys didn't tell me this before when I phoned you about it? And then I asked what I could do....and OMG guess what she said..

#1. Return it and we will give you a refund, but you have to pay ALL shipping and customs/freight from Canada.

#2. Keep it on your vehicle and we WILL NOT give you a refund. Basically, I'm screwed because I put it on my vehicle already.

I was pissed and demanded to speak to the supervisor and after 5-10 min of waiting, she wouldn't talk to me and gave me the same options! I wanted to speak with someone else and she said there are no more people who will speak directly to customers. Finally, I said I will complain in writing and she said she would give me a $30 refund.

This whole ordeal took 2-3 hours of my time. Dealing with TireRack was a PAIN and UNPLEASANT to say the least. I will never go with them again.

Gabriel:mad: :mad:

Talk to Luke on this board - his name is Luke@tirerack. He is a very nice guy and will probably help remedy the situation.

- Chris

I am surprised.

Tim Joins<sp?> the sales manager just phoned me from TireRack and personally apologized for my bad experience. He offerred to take $50 off my $105 purchase and said that he would personally (or Luke) give me a good deal on the next tires I bought (I was looking at the yokos ES-100 on my 17"rims).

Hmm..maybe not that bad afterall.

I'll try again, but the wounds will be slow to heal.

I'll be sure to update on how things go.

I was pretty disappointed when I ordered from them. I got my tires completely dirty and beat up.. I guess there is no other way to ship them? I was expecting them in a box, but they came in two pairs, taped together. The tread was there, so I could tell they weren't used.. but when I'm spending so much money per tire - I would like to NOT have to clean them the first time I put them on. I did get them though.

They're black tires, made of rubber. You're really upset that they got a little dirty?

These were worse than "a little dirty" - a lot of deep rub marks on them, to the point where the edges of the fronts were no longer black, but a darker red color. I wouldn't care if they were black and looked new.

Recently purchased 4 Kumho Escta ASX's through the rack, put in my order on Wednesday morning, rec'd them Friday afternoon. No hassles, no problems a clean cut purchase.

Yes, they did ship them seperately in pairs without putting them in a box. I dont really care since, they're tires. This is the third time purchasing tires online using different vendors and they usually ship them in a simliar matter.

Overall, I think Tire Rack will see my business again.

i cant believe you guys complain so much about the stupidest things.... i work at an ohio only tire dealer(Tire Discounters) .. dude the wheel you got for $105 ... that was a steal even for being used... and dirty tires? are you F#%@^*n kidding me... ? you guys gotta understand... tirerack is so close to my cost with my employee discount ... its not funny.. they are and probably always will be the major source for very good prices and service.... now if you in ohio you come to tire discounters and we carry everything that tirerack carries.. and we mount and balance all 4 for free, and we do a free alignment too...and we carry nitrogen for inflation instead of compressed air...

Bought some snows from Tire Rack, ordered them Monday, got them Wednesday. Quick, easy, and a good price. I didn't get a shipped notification email, but it could be because I mistyped my address or my junk mail folder caught it.

I'll buy my tires from Tire Rack when at all possible.

TireRack, and Luke at TireRack, are great. Ordered my PZero Nero M&S for my WRX wagon, received them with no fuss, very nice. I would certainly buy from Luke and TireRack again!

Sean

Have to say, Tire rack was great. I forgot about Luke here on the boards (sorry luke) but still had a good experience. Ordered 4 steel wheels from them, got them 2 days later, and they fit no problem.

Only thing is their silver... Might have to re-paint them :lol: they look wierd.

I would definately buy from again.

Got my tires promptly.. good vendor

Ordered my wheels monday night..got them on Wed! The shipment was missing 4 lugnuts...Sent an email, and they shipped them w/in the hour. Great Vendor!!

:furious: ok so last friday the 28th i called Luke from tire rack and said i needed some winter tires for my sti. he was cool we talked about cars and he was tellin me bout the m3's and stuff so i ordered some of the m3's. i told him i needed them by next wed cause i was headin to northern pa and it was suppose to snow he said they would b there by wed at the latest, probably tuesday because it was only one day delivery. So tuesday came i never got them so i called jus to make sure things were ok and the lady said o well our verifying dept. needs the 1800 number from the back of your credit card to finish this order an i was like what noone has called me about this and i ordered them last fri. shes like o sorry and i said i needed them tomorrow and shes like prolly won't b there and i said can u overnite them and she paused then said r u going to pay for it and i said i don't think i should have to but how much is it. she said well u live in a one day delivery zone for ups ground so we don't overnite so she took my info to the verifying dept and said she would call me back well she never did so i called back an another lady said well everythings verified now she went to get your tires to make sure they went out and the lady told me they would b here today (wed.) so today comes and i'm on my way home an my g/f calls an says did u only order two tires i was like NO i got four shes like theres only 2 here. so i called and they said they sent them and that UPS should have gotten them. well UPS has no idea where the second set (after talking with them for 2 hours) is but said it should b here monday cause they're off thurs. and fri. I was like well i needed them to go home this weekend (3.5 hour drive). so i was planning on leavin for home at 330 with my scoob with winter tires instead i'm headin home in my g/fs grand am at 530 instead. Nothing against Luke he helped me out with pickin out tires and i thank him for that its just the other people that work there it should have never came down to this. I guess the verifiying dept. were never going to call me guess they didn't want my business??????? :mad:

Wow, I've ordered two wheel/ tire packages and three sets of 4 ( 5 orders) over the last 3 years completely hassle free.
Someone dropped the ball on you.
L J

jmarkle24.
Sorry you had an issue.
I have used Tire Rack many times over the years and have had very good service. Usually, the only issue I may have is when I want a certain tire and I wait late to order, like winter tires when we are already in season.

I may have been dissapointed, but I don't think I have ever been hung out.

Someone call the grammar police!

Sorry you had a bad experience, I've bought several sets of wheels/tires & other things, and have had no problems at all.

I ordered a full set about a month ago, but didn't buy any sort of warranty. This weekend, I noticed one of them starting to balloon. I called tirerack yesterday, and even though I didn't purchase any additional coverage, they sold me a replacement for 50% off....which they were under no obligation to do...and I'll have it on Wed.
I am very pleased with tirerack, and will continue to use them in the future.

recent first purchase from TireRack - quick and painless, product delivered when promised and in good condition. I'll be back... :cool:

i dont know if its cause theyre in delaware and im in jersey, but literally, my wheels came to me within 36 hours......insane
A+++++ for them guys

anyway, my wheels loooook damn good, cant wait to put em on

I've order four sets of tires from tirerack and had nothing but good experiences with them.

This time I made my first order of tires mounted on new wheels and some other crap. It was a lot of money to charge to a credit card online; I always get a little nervous when ordering something with four digits to the left of the decimal point online.

My stuff was on my doorstep the next day.

i've used the rack for almost 10 years now. had good luck 99% of the time. cept for the last order. i needed a set of advans for a customers STi. ordered online. they said they were in stock. etc... nothing arrived. called and they said that they never got the order? :confused: my card was charged. but then it was credited later on. i just reordered the same tires friday. we'll see what happens this week.

Tom

Ordered my tires after speaking with a rep on the phone. They arived 3 days later. Excellent service. Unfortunately I'm still waiting on the wheels (2+ weeks now, ordered elsewhere).

i got my tires in 4 days

I want to let everyone know about my recent experience with the tirerack.

Last Monday I dicovered my car had a blown Driver side shock, it was a KYB AGX. I called a few vendors and even tried locally but could not find it, then I remembered the tirerack. I called Luke around 2:00 PM Monday , he was very helpful and processed my order inmediately, I had the shock at 8:00 AM the next day.

I have dealt with many vendors from nasoc but this by far was the easiest smoothest transaction.

I just thought I'd bump this.

I ordered a set of Kumho MXs not more than 26 hours ago. Just got them.

:D :D :D :D :D

Merging with the main Tire Rack thread


Brian

http://www.northursalia.com/hosting/home.jpg (http://www.ravensblade.com) http://www.northursalia.com/hosting/impreza.jpg (http://www.northursalia.com) http://www.northursalia.com/hosting/imprezamods.jpg (http://www.imprezamods.com) http://www.northursalia.com/hosting/dmw.jpg (http://www.deniedmywarranty.org) http://www.northursalia.com/hosting/bratthumb.jpg (http://brat.northursalia.com)

I ordered two sets of tires from Luke on Monday and they showed up on Weds. :) I called on the phone ordered them up no problem. No issues what-so-ever.

Thanks Luke.

Peaty

www.ScoobyMods.com

cool ... glad everything worked out for both of you

Damn fast shipping. Ordered some tires on wednesday afternoon on the website, shipped the same day and I recieved them this morning. I have had a great experience from TireRack each time I do business with them.

Luke do we get a discount on tires? im in need of a new set of avons like in the next week or so. I love these tires and are the best but tirerack is the only place that carries them right?

Tire rack is the best. I ordered tires yesterday 10/31 @ 2pm and they were delivered today 11/1 @ 5pm. thats some damn fast shipping. Not to bad seeing how i had 2 day shipping and they made it here in a day

In my driveway today were a set of gorgeous weds sport sa-90s, in dark gray, wearing bridgestone Blizzak LM25s! I ordered these early friday morning. They had them shipped out within hours.

I think I should mention that this is a common occurance with tire rack, the norm rather than the exception. I have given them THOUSANDS of dollars of my buisiness over the past several years and they have never let me down. This will be the second set of wheels I have purchased from them, and probably the eighth set of tires. I also trusted them to get me a single replacement AGX strut this summer, and I've ordered other stuff too.

I think this order is important to mention because its the first time I actually went with Tirerack OVER a couple of cheaper routes. Gruppe-s said they could get the wheels drop-shipped to me for a total cost of about $220 less. There was another place I have never done business with that seemed to have the wheels in stock and ready to part with them for almost $300 less. I could even have said screw the Weds, and gotten a set of Rotas with the same tires, from Subydude, for $400 less.

The two sources for the weds, are no doubt reputable vendors who offer excellent service. But I didn't want the hassle of sourcing tires extra, and then taking the whole shebang up to my local NTB to have them mounted and balanced. I probably would have been happy with Subydude, but simply hadn't done business with them before, and was leaning away from the Rotas.

It came down to this: I felt that paying a premium to a place that I have had about a dozen positive experiences with was worth it this time.

It is really cool to order wheels and have them show up on your doorstep one business day later!

Now I have to deal with the fact that I love these wheels so much, I am probably going to want to take the blizzaks aoff and replace them with summer wheels after the winter is over anyways...:D

another +1 for tirerack too

I order a set of tire by phone yesterday around noon. Have them overnight to a local installer. The tires where there this morning, and now tires are on my car. Efficiency of these guys are unbelievable.

Bump for Luke and the Tire rack. Had good experiences with them many years ago, helped me out today greatly. I have the Mille Miglia rims on my ride, and one of the centercaps is gone. Tried everywhere to get one centercap, and struck out. Nobody had the caps for sale, and Tire Rack (who originally sold the rims) no longer retails them.

Contacted Luke on the chance they could recommend a course of action. Turns out the company (Mille Miglia) is now defunct, so therein was the challenge in getting replacement parts. BUT good news is that Tire Rack had the centercaps still, so I ordered 2 in case another needs replaced.
Thanks a ton Luke.:banana:

Luke at Tirerack FTMFW!!

Once again, Luke helped me out with new tires for my ride. I was stymied and he helped me understand.

That man is the King! (not burger king though:p )

Ive only ordered 1 time through tire rack and they were awsome..All the tires i wanted were either backordered with no ETA or outa stock, So they hooked me up with even better tires (RE01R's) for even cheaper than what i wanted at 125$ a piece with Overnight Shipping for only around 45$-50$..

Got the tires the next day and still saved a ton of cash if i wouldve bought locally

Top knotch customer service, they didnt have to give me a deal at all, but they did anyways since everything i wanted wasnt availible A+++++++++++++++

Tom,

Thanks for talking w/ me about tires and the Central VA meet. When my baby need some new shoes or stoppers, I will give you a ring!

Great talking to you,

Marcus (Adam)

Enough.

By your own admission, Tire Rack is willing to correct the problem without additional charge to you. The "additional shipping charge" was only if you wanted overnight service, which is perfectly resonable.

wow you were banned earlier on clubwrx for been a troll
http://www.clubwrx.net/forums/member.php?u=44587

so because they won't give you free overnight saturday delivery they're a crappy vendor? Mistakes happen...suck it up and move on.

I <3 it when people join places just to complain about something. It really lets you know up front, what they intend to bring to the group to make it better.... nothing.

Got my 235/40/17 BFGoodrich's super quick, thanks.

Do the tire rack guys always call the customer when they think you are ordering a part that won't fit your car? One of the tire rack guys called me not 30 seconds after I placed the order and told me he was concerned the above tires would not fit my wagon (they fit like a glove, shoulda gone with the 245's). Was a pretty cool move.

I'll see you guys again when I need those 245's.

Been ordering from Tirerack for years, never a problem, always good prices and good service.

Going back and forth on what winter tires to get for the new ride and had to make a decision yesterday with the forecast. Various combinations I tried were not available so I went with a basic rim/tire combo that was available but not my 1st choice and placed the order.

Well I went back a bit later to take another look at the pics of the rims on the car and noticed that another set of rims I had wanted was available in 17" (it was the 18" that were out). So I was bummed I had screwed up my order, already had the e-mail confirmation from TR, but I thought I'd see if I could change my rim order.

Sent an e-mail to Luke(at like 9:45pm last night) with my order information to see if there was anything he could do to help me change the order to the new rims.

Got into work this morning ready to call Luke to see if there was anyway to change the order,since he probably gets 100 e-mails a day and I knew time was short. I open my e-mail and :banana::banana: a reply from Tirerack/Luke with my new Updated order information for the new rims I selected. :cool:

Big Thumbs Ups to Luke and tirerack, great customer service:disco:

I have a 2002 WRX stock suspension. I'm wondering if these tires and rims will fit well. 240-40-18 on 18 by 8.5 rims with 38 offset. Help please, pm me if you can.

Ordered a set of tires late wednesday afternoon and they were on my doorstep before noon on Friday.

Tires look great and cant wait to get them installed.

wow tirerack.com! my tire blew out and I needed one shaved tire and I needed it fast, and WOW did you get it here fast! Amazing customer service... and got it to my door in about 30 hours... thank you! Shaving was spot on and saved me from having to buy 4 brand new tires. Will recommend you to all my friends/family for their tire needs. Thanks a ton!

Nothing but good things to say about them. I ordered 4 Sumitomo tires and they were at my door about 24hrs later via UPS GROUND! :D. I got a call from Luke 5 minutes after placing the order to ensure the size ordered was correct as it didnt match stock. These guys are fast. Need tires? Tirerack FTW!:banana:

I've gotta give props where props are due. TireRack pulled through for me. I bought 4 Continental tires through them. While the tires sucked (3 out of 4 had sidewall bubbles), they were super good about getting new tires to me and refunding my money. The tread depth was actually right on the edge (probably too warn if anything) of what they would take according to the warranty, but I didn't hear a peep out of them. I won't be ordering those crap continentals anymore, but I'll certainly look to the rack for my next set.

I've ordered around 10 sets of tires from the Tire Rack in the past 10 years, along with brake rotors, pads, brake lines, wipers, Eibach springs, KYB shocks......I think that's it. Nothing but the BEST experience with them. I love their selection of tires, which is unmatched!

Tire rack is AMAZING. Placed an order Wednesday at noon and received the order at literally noon on Thursday. But then again they're located in Indiana and I live in Illinois but still to receive it in 1 day!! REDICULOUS! Oh and did I mention they have pretty nice prices?

Second order with Tirerack and super pleased. Ordered last night around 7pm (EST), checked today to see how it was doing, and found out my new tires were delivered at 10am (EST). I wish all vendors were this fast.

I just placed my order for prius tires with Luke. I ordered tires for my wrx from them 3 years ago, nothing but good things to say about tire rack.

I will only buy tires from Tire Rack! If I order early enough, I can get my tires the next day.

I will only buy tires from Tire Rack! If I order early enough, I can get my tires the next day.

Seriously, I placed my order yesterday right before I posted about 12:30pm pacific. I was going to email Luke today because I never got an email confirmation but my wife called at 5pm today ago to tell me that the tires were delivered. Thanks, Luke!

I have a strange situation... Last year I ordered winter wheels and tires mounted (but without TPMS sensors) for my Mazdaspeed3. I also got the tires in a non-standard size (different from their recommendation). I was happy with them but over time started to wish I had gotten the TPMS. Well, the tires now this year are mostly worn out and I am about to drive across the country in december, stopping in northern michigan along the way to see my grandma... Also, at the other end of the trip (MT, WA, etc), they require tire cables/chains in certain weather conditions when crossing mountain passes - and tire cables/chains will simply NOT fit with the 225/55R16 winter tires because there is almost no clearance to the wheel wells with them.

So as a solution to the nearly worn and oversized winters, I ordered (4) new tires in the tirerack recommended size of 205/60R16 and am having them shipped to where I'm stopping in MI along with the (4) Siemens TPMS sensors and adapter kits for the wheels I ordered last year. This way I can continue wearing out the existing tires before mounting the new tires... and not have to carry the new tires the whole distance.

A big thanks to Luke for the help with this order - you've made my life easier (and charged a fraction of what the dealership wanted to charge for TPMS sensors!)

Never a bad thing to say about Tire Rack.

fast processing
well packaged
great customer service
great pricing
free m&b!