These guys are the shizzat. I have many parts from them and they did all the installation on my car. They were nothing short of performance kings. I love what they have done to my car and I plan to keep spending money to make me happy, my parents unhappy and make my suby faster all at Cobb. They are great guys and excellent suby specialists. I thank them for all there hard work on my car and they will see me soon for my short shifter and other things to come.

i wish i lived in texas...but ya...they are great.....have the intake...love it......planning to eventually get some cams, throttle body, and a few other goodies from them

I agree, they rule!

Well the thing is that I am a perfectionist. I cant help it. So when I decided to get a unichip and a exhaust on my WRX I decided on Cobb Tuning because i have heard of Trey's reputation for being a perfectionist, so I thought it was a perfect match. I feel like a (excuse my language) a bitcher sometimes when I call Cobb, but I want them to know that I hold them in the highest regards! All they have done is been great to me and my car. I am having some small flat spots or bumbles with the unichip installed but I figure that it is my fault since I asked for the unichip so early (3100 miles). So I call them and tell them that I would like my unichip retuned, they are fine with that and they are glad to look at the flat spots but then I mentioned a harness for the unichip i felt a little bad. I had to explain that my dealer doesnt mind the unichip but SOA does, I think I was talking to Josh and he understood. But I think he is a little worn down from all this Turboxs crap and all that. (no offense to mark) I guess the only reason I am writing this is to thank Cobb and let everyone know that they do great work and they are just great people in general. Thanks Cobb and sorry for all the calls about the harness and retuning(hehe). I cant wait to get my car on that dyno! All Thumbs Up, Josh

hey josh i was undecided with what flywheels i wanted. i have 2 choices one from cobb and the other unorthodoxracing. let me know if you have one installed in your car. jomel

I had a very positive experience ordering the silicone intercooler hose from Cobb. I needed it in a pinch as the OEM part was nowhere to be found.

Had it next day aired and am quite happy with it, even if it was kinda expensive.

I'm willing to pay for perfection when I can afford it! Thanks Trey!

Trey was quite helpful to me when I was deciding how to get more power from my 2.2L OBS. Turns out the WRX came just in time. :D

Now I'm looking forward to spending some $$ on aftermarket mods from Cobb Tuning.

Happy Motoring!

Anyone try their short shifter? They're claiming 50% less throw!! Sounds cool!!

it took them 7 weeks to get me there CAI compared to the supposed 2

AV SPORT are lucky to have COBB TUNING prepare the engine for
our open class Subaru WRX. We will be competing in the 2002 SCCA Pro Rally series, and coming from our win at Laughlin, we hope to continue our success with Trey and his company.

Went to the new cobb site the other day and noticed that the stromung exhaust isnt offered with the stage one kit anymore, what happened. There was another exhaust in its place, a chrome single tip. Anyone know why they took the stromung out of the package?

just visted cobb tuning's web site. seems they will be moving to salt lake city utah....that sucks for texas...:confused:

hopefully they'll move to san jose california next!

Originally posted by beatEVO
hopefully they'll move to san jose california next!

doubt it... probably moving to utah because it's cheaper than texas and cali

mavbe they wanted to get away from that enron mess:lol:

Originally posted by brucelee



I second that!!!
i will second daniel's seconds.

actually, ill give them 5 bucks to move out here. :)

w00t, Utah finally has a reason to exist!!! :lol: oh yeah, we had some kind of games earlier this year too...uh... or something.

I'll chime in for the east coast...

probably not that bad of a thing because i bet they have a nice moving sale in the future

Well, I guess now that all the people moving from Texas have ruined Colorado, they're moving west. Utah has been warned.

So much for cutting back on my spending . . .

I love moving sale, especially on Subie stuffs :D

If only they will move closer to Chicago or maybe even Michigan area... (then I will skip school and visit their grand openings!)

-Benson (Another MY98 Owner)

someone correct me if i'm wrong, but i believe they make their own now.

I for one am very happy they are moving here.

-Benson (the FIRST '98 RS owner named Benson) :D

they make their own exhaust and headers now.

I think they are moving to salt lake city for sure

Spectre23: Hehe, okay you are the 1st...the important thing is we are proud RS owner! :D

-Benson (Another MY98 Owner)

Yup, they'll be at Salt Lake in September.
For god sake, please leave the AWD dyno here in Texas!:D
I've a big enough garage.

Dammit....move East! :devil: :D :D

True, but if you move east, for God's sake come to New England!

Who drives a Subaru in Florida, anyway? ;)

-S2-

Didnt you see all the Honda's at the trade-in lot?? ;)

well glad to see most are happy, and yes alot of people from texas can still go there. but if you live in south texas this really screws us.. see i have to travel at least 2 or more hours to get to a town that even has an import shop, yet alone one that offers installs and tuning help...this bites...:(

Ok. well. I ordered my Cobb CAI for MY00 GC8, ended up paying 70 bucks for overnight shipping.

Called to let them know I wanted it in yellow.

The guy says, well...it actually won't be shipping for 4-6 weeks.


W T F ?!?!?!?!?!?!?!

So....I'm sure Cobb is all sweet and *****e, but Cobb...

YOU BLOW!

:monkey:

I will be canceling my order with them, and looking for another solution.

Anyone know of any REAL companies out there that know how to run a business?

Cheers

Will

*dons flame retardant suit, but feels thoroughly justified for this one*

If they dont have it in stock.. then they dont have it in stock.. why does every internet buyer have to assume that since it is listed on a web site they have it in stock and can have it on their doorstep within 4 hours of clicking the button. Lets talk about people that know how business works...


I suggest you abandon the internet, and shop only at local stores. That will save us all the frustration of having to read your posts.

Jeff

Originally posted by jeffg
If they dont have it in stock.. then they dont have it in stock.. why does every internet buyer have to assume that since it is listed on a web site they have it in stock and can have it on their doorstep within 4 hours of clicking the button. Lets talk about people that know how business works...


I suggest you abandon the internet, and shop only at local stores. That will save us all the frustration of having to read your posts.

Jeff

Couldn't have said it better.

One thing Internet Tuners need to know though, is that they should only charge the customer when the item is actually shipped!!

I have bought bunch of parts from different tuners, and I hate the fact that they charge my CC when the items are not going to be shipped in another few days or weeks. Now that just plain bad business practice

I agree with that unless the vendor specifially states that your CC will be charged at time of order. I have seen that on several web sites. Since most of the orders are taken by a fairly automated system, it would be more complex to sort out the ones that were not to ship immediately.

I feel that all internet orders should be preceeded with a phone call or email to the vendor to verify all of the facts before you order something.

In the case above, it is pointless to pay for overnight shipping when the part is out of stock.

Jeff

Just to add a little information to this thread:

We do not charge until we ship unless the customer requests us to do so. We keep the order in the system, and only charge when the product is shipping. We keep the payment information on file as well so that we can get products out with the least amount of delay possible.

The only exception is deposits taken on some products such as built motor packages. Customers are informed of this before the charge is applied.

We apologize that our intake is the most popular system on the market due to its well researched design. No matter what lengths we have taken to increase production, demand has increased to match. :) We are still working on a way to get the piping produced in a timelier manner.

Cheers,
Josh
COBB Tuning

For those of you flamers flaming me..bugger off.

You didn't have a problem because when you ordered yours, *poof* next day shipped (or whatever) and they were at your door.

I am a very impatient man...can't wait for anything I can get my hands on now. If I think of something at work I wanna buy, I can't WAIT to go get it after work. You know the dilly, I think every man is like that.

But nowhere on the Cobb website did it say, kits are unavailable due to high demand, or "back ordered" or better yet.

NOT IN STOCK (please send e-mail for inquiry)

That is how MOST e-commerce websites run their site.

Had I known, I wouldn't have so much riding on this purchase.
I would have just ordered it and been like, coooool.

But...that wasn't the case.

I also called a import shops that sell the Cobb kits, and they were like, yeah right, we haven't seen one of those since EVER.
And when I said it looked like my only option was Ganzflow, they were like, ....yup, we get alot of that.

So....it sucks! Cause myself and a whole bunch of Soobie driving freaks want this same CAI. And we are being forced....(by the manufacturer no less) to go to a different product, that we may (or may not) want to go to. Merely due to convenience.

That's why I gave Cobb the monkey.

They are a real nice bunch of guys, no doubt. But the business end I.E. where is the product has something left to be desired.

Now, I guess I was pretty wrong with this assumption, but I thought Cobb was a huge name in aftermarket tuning etc. Like Weapon R is for CAI's, and the like. Guess I was wrong.
Well, dunno what I'm gonna do now, maybe some PVC will do the trick :lol:

Oh well.

Cheers

Will

Originally posted by willguidry
I am a very impatient man...can't wait for anything


I think we found the problem. :rolleyes:

Just because you have a problem waiting for parts, does not mean there is anything wrong with the vendor. Please think about what you say, before you say it.

Jeff

Here is a copy of an email sent to you this morning when the order was transferred into our billing system and put on backorder. It was purchased by another party, so I have xxxx-ed out their name to protect their anonymity.

Sent 5/14/2002 @ 10:26 AM

xxxx,

Thanks for your online order. The Cold Air Intake is currently out of
stock. It may take 4-6 weeks to deliver due to a HUGE influx of orders
recently. We will keep your order in the system and take care of you as
soon as possible. Please note that we do not charge until we ship.

Part of our credit card verification system requires that the shipping
address match the address that your credit card has on file. We can either
ship to the billing address, or you can give your shipping address to your
credit card as an "alternate" address so that it will go through the
verification process. Let me know which course of action you would like to
take.

Let me know if you have any questions, or feel free to search and/or post on
our Forum.
www.wrxforum.com

Thanks,
Josh
COBB Tuning

When replying, please include the text from previous emails.

We do our best not to inconvenience our customers and to keep them updated. If a customer chooses to go with a generic product with no R&D behind it, that is their choice. The many people we have that are patiently waiting feel that their money is well spent, and are willing to wait for a well developed product. Some people do choose to go elsewhere and buy another product and I do sincerely hope they are happy with their purchase. Many shops are impatient as well and as soon as they find out there is a backorder they hang up. Same theory, I hope their customer is happy with their rushed purchase. We do not force anyone to do anything. We have sent out many intakes to people who purchased other brands of intakes (such as the one mentioned in the last post), and have purchased ours afterward. :) I am just using the intake in this conversation, but it has applied to many products.

We have also looked at the various systems that show inventory online. They were quirky and unreliable at best, and impossible to get correct at worst.

Cheers,
Josh
COBB Tuning

The only thing I have to add is, If someone requests overnight shipping (it is obvious that he wants it Yesterday) and the vendor knows it's out of stock, or knows he is not going to send it out the next business day, he should at that very instant tell the customer it is out of stock, or the date that he estimates it will ship. This lets the customer know that he is wasting extra money with overnight shipping and gives him the opportunity to back out or pick a cheaper shipping method.
There is inventory software out there that will tally and track sales and bin counts and can tell the customer at the time of order that the part is out of stock. (The vendors do not want this due to it may delay or prevent a sale.) I don’t like this tricky sales tactic. Being up front with the customer is always the best policy. Saying that they can’t update the inventory or the web page is not an acceptable excuse anymore. Maybe a few years ago but not anymore.



Dave

FWIW, as a fellow vendor, had you simply picked up the phone and called Cobb, you would have found out they were out of stock......and saved yourself aggravation to boot.

This is why I DON"T want online ordering for Z-1 ever....

Originally posted by jeffg


I think we found the problem. :rolleyes:

Just because you have a problem waiting for parts, does not mean there is anything wrong with the vendor. Please think about what you say, before you say it.

Jeff

amen

Originally posted by david2z4
Saying that they can’t update the inventory or the web page is not an acceptable excuse anymore. Maybe a few years ago but not anymore.

So you are saying that you would rather have a vendor spend money on making their website into the most efficient website out there instead of investing in R&D? What product are you buying? The website or the auto parts???

I think people have gone too far away from the good old days of just getting on the horn and find out what is going on... they want to sit at home and have it all automated for them. Sometimes it is good to communicate in person, so there is less confusion and possible disappointment.

Hey man, it's they're job to do good business, but it's you job to be a good customer by at least being a tad bit flexible, Jesus Christ man! Of course it's your money, but who do you think you are. You can't expect to snap your fingers and have everything at your feet, this is the REAL WORLD, it's a harsh reality. I'm pretty sure if you had a bit of communication between the both of you, this problem wouldn't have come about. That's how to work 50/50. If when you're trying to work 50/50 and things still aren't going well, then you have the right to get all crazy like you're getting now. RELAX! TAKE A CHILL PILL! I've never done business with Cobb Tuning yet, and going by your post, I don't see anything remotely wrong with them, in actuality they seem pretty professional about it, I like that. Great Job Cobb, keep it up.

Ok, firstly...

The reason for a web site is so you don't have to call. Save yourself the long distance coin from the phone call, and the hassle of arguing. E-commerce was setup to do just that. You go on the website, order what you want, it gets shipped out the same day (providing the order was placed before noon, and is in stock) and if you ordered next day, the NEXT DAY it's on your steps. And to say that inventory software is so hard to get running, and that it has flaws, that's a crock. I work with it on a daily basis. For a site that small, you wouldn't even need it. Case and point, the Cobb CAI is always out of stock. So why couldn't you just post under the price, "Subject to availability" Or "Temporarily out of stock, call for details"

Or something like that. I mean come on guys. You are all ripping up on me, (except for david2z4) but you would all act the same if it happened to you, sure you might not post your feelings, but I posted them just to share my frustration, and hope at least people would say, I here that. But instead, none of you can pull yourself away from the "good guy" image you are all trying to keep virgin on this board. I'm sorry, but I'm just a man. And if someone angers me, I'm gonna vent.

Some of you guys may have had good transactions with Cobb. And I was SOOOO hoping I would too! And I'm sure if I went to their brick and mortar business, everything would have been fine.(though I still question the 4-6 weeks for having to replenish stock) But the website let me down. That's all I'm saying.

This "Josh" guy seems cool, and has been extremely informative, but nothing is going to wash the bad taste from my mouth.

Seriously, where have you ever gone to buy something, and the guy tell you...hmmm that will be like 4-6 weeks before we can fill that order. Yeah maybe if I was having a bike custom painted! :lol:

But surely never for something like a CAI.
I would've been fine with, "We just sold our last of our stock, but are expecting the next shipment in a week."

I mean, if something was such a hot seller....wouldn't you increase the production on it, merely to turn more profit?

Not to mention taking the chance of losing business to Larry (no offense Larry ;) )

It just doesn't make sense.

And really, it's all just my .02

So if you don't agree, or can't understand where I'm coming from. Don't post. Just keep on truckin'

Cheers

Will

Not to mention, I just read a thread I posted the other day asking where the best place to purchase the Cobb CAI on the web was.

Everyone said cobbtuning.com

And another fellow i-clubber Poppa Smurf posted this.

"Good luck on a fast delivery, I ordered mine on 4/2/02 and still have heard nothing"

So...it's NOT just me. :p

Originally posted by Cobb Tuning
Just to add a little information to this thread:

We do not charge until we ship unless the customer requests us to do so. We keep the order in the system, and only charge when the product is shipping. We keep the payment information on file as well so that we can get products out with the least amount of delay possible.

The only exception is deposits taken on some products such as built motor packages. Customers are informed of this before the charge is applied.

We apologize that our intake is the most popular system on the market due to its well researched design. No matter what lengths we have taken to increase production, demand has increased to match. :) We are still working on a way to get the piping produced in a timelier manner.

Cheers,
Josh
COBB Tuning

I give you thumbs up for that then

Originally posted by willguidry
E-commerce was setup to do just that. You go on the website, order what you want, it gets shipped out the same day (providing the order was placed before noon, and is in stock) and if you ordered next day, the NEXT DAY it's on your steps.

Actually all "overnight shipping" means is that the product will be delivered within 24hours from being shipped. It has nothing to do with being in stock.


Some of you guys may have had good transactions with Cobb. And I was SOOOO hoping I would too! This "Josh" guy seems cool, and has been extremely informative, but nothing is going to wash the bad taste from my mouth.

Then you'd be wise to take your money elsewhere becasue you sound like you'll never be satisfied, regardless of what COBB does. This flexibility of yours is really impressive.


Seriously, where have you ever gone to buy something, and the guy tell you...hmmm that will be like 4-6 weeks before we can fill that order. Yeah maybe if I was having a bike custom painted!

So you do most of your shopping where? 711. I've waited alot longer for product many times. Fact of life. If it's worth getting in the first place, it's worth waiting for. Learn some patience.


I mean, if something was such a hot seller....wouldn't you increase the production on it, merely to turn more profit?
Not to mention taking the chance of losing business to Larry (no offense Larry.
It just doesn't make sense.

If anything this would make me purchase form Cobb MORE. Any company willing to put the quality of their product ahead of the bottom line in the long run gets my business.


So if you don't agree, or can't understand where I'm coming from. Don't post. Just keep on truckin'


Hey guess what, it's a free board. I'll always post a response to an irrational complaint made poorly.

Ferg

...and for the record, I've never purchased anything from Cobb.

whoops, double post.:eek:

Originally posted by willguidry
And to say that inventory software is so hard to get running, and that it has flaws, that's a crock. I work with it on a daily basis. For a site that small, you wouldn't even need it.

So that is your real problem... you work with inventory software and think you know how it "should" work in the real world.... but how things "should" work and how they DO work are usually two different things.

I mean, if something was such a hot seller....wouldn't you increase the production on it, merely to turn more profit?

Increasing production sounds really easy, but if you don't have a big dial on the wall that says (less same more) production, it gets more complicated than just "increase production". Who says they weren't at max. production already?

It comes down to one thing... do you want their intake? If not, then go elsewhere. I'm sure they are lying to you about the 4-6 weeks wait... what would they get by lying to you??? Grow up and have a little understanding. If you were a person that has waited 3 months to receive their intake then I can see some crying, but under the circumstances, you sound like a whining girl.

So if you don't agree, or can't understand where I'm coming from. Don't post. Just keep on truckin'

Too bad, just as you use this forum to cry, I can use this forum to knock you upside the head and tell you to stop crying for no reason.

Originally posted by willguidry
For those of you flamers flaming me..bugger off.

You didn't have a problem because when you ordered yours, *poof* next day shipped (or whatever) and they were at your door.

I am a very impatient man...can't wait for anything I can get my hands on now. If I think of something at work I wanna buy, I can't WAIT to go get it after work. You know the dilly, I think every man is like that.


Looks like you're all
But nowhere on the Cobb website did it say, kits are unavailable due to high demand, or "back ordered" or better yet.

NOT IN STOCK (please send e-mail for inquiry)

That is how MOST e-commerce websites run their site.

Had I known, I wouldn't have so much riding on this purchase.
I would have just ordered it and been like, coooool.

But...that wasn't the case.

I also called a import shops that sell the Cobb kits, and they were like, yeah right, we haven't seen one of those since EVER.
And when I said it looked like my only option was Ganzflow, they were like, ....yup, we get alot of that.

So....it sucks! Cause myself and a whole bunch of Soobie driving freaks want this same CAI. And we are being forced....(by the manufacturer no less) to go to a different product, that we may (or may not) want to go to. Merely due to convenience.

That's why I gave Cobb the monkey.

They are a real nice bunch of guys, no doubt. But the business end I.E. where is the product has something left to be desired.

Now, I guess I was pretty wrong with this assumption, but I thought Cobb was a huge name in aftermarket tuning etc. Like Weapon R is for CAI's, and the like. Guess I was wrong.
Well, dunno what I'm gonna do now, maybe some PVC will do the trick :lol:

Oh well.

Cheers

Will

Originally posted by willguidry
For those of you flamers flaming me..bugger off.

I am a very impatient man...can't wait for anything I can get my hands on now. If I think of something at work I wanna buy, I can't WAIT to go get it after work. You know the dilly, I think every man is like that.

Will




Looks like you're all alone there buddy. I think the only impatient people are women, you think? Just a thought. Real men just cruise. Another thought.

I ordered a CIA from Cobb in January of 2001...it got to me on my birthday...MAY 3rd 2001!!!!!! Also i odered a Borla header adn UOR Underdrive pulley...they were "shipped" and i was given TWO seperate FALSE tracking numbers. They also got to me about 2 months too late AFTER i was told that they were in stock. COBB ALSO sold me 3 "Exhaust hangers" that they said were made by Cusco when i ordered them...after reading a post i read that they were NOT made by Cusco and that they were replicas...i could have gotten REAL cusco ones for 35 cents cheaper each! *** Cobb. OWN UP! You guys suck.
adamsrs

Originally posted by adamsrs
I ordered a CIA from Cobb in January of 2001...it got to me on my birthday...MAY 3rd 2001!!!!!! Also i odered a Borla header adn UOR Underdrive pulley...they were "shipped" and i was given TWO seperate FALSE tracking numbers. They also got to me about 2 months too late AFTER i was told that they were in stock. COBB ALSO sold me 3 "Exhaust hangers" that they said were made by Cusco when i ordered them...after reading a post i read that they were NOT made by Cusco and that they were replicas...i could have gotten REAL cusco ones for 35 cents cheaper each! *** Cobb. OWN UP! You guys suck.
adamsrs

:rolleyes:

Ferg

Oh great! I am waiting for headers from Cobb as well but I know they are at the mercy of the dredded Borla Company. I say dredded because they have NEVER EVER answered ANY of my e-mails about headers for my Impreza or exhaust for my Nissan Frontier. In todays world of customer service it seems that there are more "bad" companies than good. Thanks for letting me rant!
Scott

A website should reflect the current business system. If your website says it's in stock, it should be in stock. I MAKE websites. I KNOW websites. It should be one of the more important aspects of the business itself, since (obviously) it is a customer-facing application.

YES, it costs money. But you won't have pissed-off customers like this, who I don't blame because the part was supposed to be in stock.

Why did all the .com's fail? Because they didn't have real programmers or have any real business plan. They just jumped on the Internet bandwagon. If you don't want to be responsible for online ordering, don't make it a part of your website. Having someone order an out-of-stock part online is just as bad as if they called or walked in and did the same thing.

Starting on June 24, 2001, I've made 14 different purchases from Cobb Tuning (products and services) and I've experienced consistently high quality service. I'm a very happy Cobb Tuning customer, and I know lots of others who are quite happy with them, too.

GoodFinder :)

I have only seen one vender that up front you know you will have to wait and that is Ludespeed. He makes no bones about the possible wait.

Originally posted by Z1 Performance
FWIW, as a fellow vendor, had you simply picked up the phone and called Cobb, you would have found out they were out of stock......and saved yourself aggravation to boot.

This is why I DON"T want online ordering for Z-1 ever....

tie the inventory db with the web server...

hey did I mention that I'm a contract programmer...

:lol: ;)

Cobb is great....you bugger off! :monkey:

My flywheel was on backorder, Cobb did not charge me until it shipped

Yeha Cobb didnt charge me either until it was shipped, BUT they continued to tell me that it was in stock, or that is had already shipped! TOO many stories! To many LIES! Im DONE with them! Learn for yourself!
adamsrs

What planet are some of you from that the Internet is a consistently reliable source of business transactions? I can see your point, and waiting sucks, but if you want to order substandard parts just to not wait, it's your loss. Besides, brick and mortar isn't much better. You walk in, ask for something and they don't have it. Do you pitch a fit there, even if it was an item in a sale circular over the weekend? I hope not. If so, you really need to calm the hell down.

The fact is that running a business is very difficult, especially when you're a retailer. You have the Internet, catalogs and you're store to keep running. For those that say, "I know business", what good does it do to pi$$ and moan. Make some suggestions. We aren't here to put companies out of business, especially someone like Cobb. Instead of jumping their **** in a public forum, present your problem and maybe they'll find a way to improve it. We have enough problems getting good vendors for us, and I think a lot of it is because most of the purchasers are spoiled little brats. Let's try to help the good guys out a little here.

And, if you think you can do better, start competing with them. Or shut the hell up.

Originally posted by adamsrs
Yeha Cobb didnt charge me either until it was shipped, BUT they continued to tell me that it was in stock, or that is had already shipped! TOO many stories! To many LIES! Im DONE with them! Learn for yourself!
adamsrs

:rolleyes: to adamsrs, did you ever ask Cobb why they stopped using Cusco exhaust hangers?


Well said C-daleRidr. If you have a complaint, let them know in a constructive way. B**ching about it rarely gets anything acomplished. If you think you have a better way, do it yourself. If your're a success, others will follow your lead.

Ferg

You kids need to stop crying. I looked Cobb's site over, found what I wanted and called them beacuse I know their CAI was demand. I spoke to a customer rep, and they told me they had everything I wanted in stock. I placed my order for a Cobb cai, exhaust hangers, and a cusco rear strut tower bar and had everything in my hands in five days. If the intake wasn't in stock, I would have tried again later.

Cobb has one of the best reputations in the Subaru tuning community. You aren't going to change that by telling everyone here you're impatient. No resolution to this will make you happy, so why don't you just cancel your order and get something else?

Adam, the only reason you're pissed is because you're a JDM whoooooore because that's the "in" thing with tuning these days. Have the Cobb hangers broken or failed? And before you even say anything, when Cobb switched from carrying Cusco hangers to making their own, they removed the Cusco name from the site. Who cares about some pieces of urethane as long as they work the way they're supposed to?

Jim

I just ordered a t-shirt and some stickers the other day, 1 day later I recieved an email stating that they didn't have the stickers in stock but the t-shirt was, this was all done on the internet..
to me they have been great

I'm gonna bump this up...

I ordered the Cobb intake for a MY00 on March 15th, 2002 through Larry's website. Before ordering, I emailed him a couple of times, and he said the typical wait time is 2-3 weeks. I went ahead and paid with PayPal, so my CC got charged right away.

Fast forward to today. I got a few emails from imprezars.com, saying that I'm the first person in the next batch, some problems came up, etc... it's been about 10 weeks, and supposedly, they have the intakes in stock, but no red connectors. Those "should be in" by mid-June. I'll see how it goes... :rolleyes:

Cobb used to get the parts for intakes in from Canada every 3 weeks or so, and then they would ship. We have had several people, who knowing how hard they are to get lately, have decided to stick with RED even though Cobb only got blue and yellow in on the last couple of batches.

Personally, I'd take the first color that comes in, because I am impatient too :D

However, all vendors have supply and demand issues and if EVERY one of those issues was posted on the website either people wouldn't order (missed opportunity) or the vendor would have no time to develop and ship the products because they'd be updating the site all the time.

I say call the vendor when you have questions or concerns, and give Cobb a break. They are the best and most honest (next to me) vendor I know of, well, along with SubySports ;)

Larry Ganz

To willguidry and anyone that wants to read.
I am in the middle of this pro/con COBB thread.
I have heard many good things about their "looking at the whole picture" regarding tuning, and I like that.
I purchased fr and rr strut bars, short shifter and SS brake lines and they came in as promised and I am happy.
Wanted their power package but went piecemeal due to all the delays for the CAI, and none yet for my car.
Ordered the flywheel, clutch and full exhaust (header back) in AUGUST 2002 and only have the clutch, muffler and hangers!
I have called and emailed ~ once every 2 weeks since then. I understand the supply problem with the flywheel and they are second sourcing (doing that at SEMA). The header was "due anytime now" for awhile. After finding out it was Borla, I emailed and 2 hours later had a reply saying "we have 24 in stock, do you want one??"
Does Borla want to hang COBB???
I to can be impatiant, but it now within days of being 4 MONTHS since I ordered. I have started looking at the Brullen exhaust since I can have it by Xmas if I order this week.
Maybe it is because I choose to upgrade the "nice" Suby, not the "race car", but hey, each to their own.
I will admit that the COBB guys have been nice, but I am getting stretched a bit far on this one.
I may be selling my "new, unused" muffler soon to fund the Brullen.

OK guys, flame me, I have my Nomex on.:lol:

Hello,

As many of you know I am currently building up my 2.5L motor. The turbo that I chose for this was the APS SR40. Here is a chronological account of my trek to acquire the turbo

October 22: I placed my order with cobb tuning, who took the order and stated that a 30% deposit needed to be placed on the order and that the shipping time would be as then stated on the website as 4-6 weeks. (Called at 1315est (1.4min) 1317est (.7min) and 1703est (6.5min at which order for sr40 was accepted by cobb.

November 1: Called about status of order of Cams and Springs @ 1601est for 3.7mins.

November 1: Called about status of order of turbo 1822est for 2.2mins, was told that the turbo should be there as expected and another week after for shipping to me from utah.

November 12: Getting closer to thanks giving, I gave them another call at 1130est for 2.2 minutes, to again check the status of the order. I was told everything is one schedule and should be expecting it shortly after thankgiving.

(I am awaiting the arrival of the November 15-Dec14 bill, I called the phone company, and they are sending it to me, so i will not have exact dates from this point on, Also the December to January Billing Cycle ends today, so I won't have that for a few days, will update when they arrive)

Week after Thanksgiving: Called Cobb tuning yet again for the status of the order, was told that I should receive the turbo in time for christmas, great it'd be a wonderful gift to myself.

Week after Christmas: Still no turbo, so I called Cobb yet again, was told that APS takes an extended Christmas Holiday and that they wont return until the third week of the year, Was told to expect the turbo by the end of January early february at the latest.

January 13 ~2230est: Called APS in Australia about my situation. Talked with Dave who is the sales manager. Was told by Dave that Cobb Tuning had relinquished all rights to sell APS products a week before SEMA. Was told that Dave had met with Trey at SEMA shortly to settle final business and that the two had parted ways. Dave informed me that Cobb had decided in early october to no longer deal with APS. Was also informed that Cobb has not placed or received an order from APS since August of last year, and that no future business transactions will be made between the two companies.

January 14 1134est: Called Cobb, and asked about the status of the order. Was put on hold for a little over a minute and then was asked for a number at which I could be reached this afternoon. I was told they will find out the status and get back to me.

Stay tuned this evening (est) for the exciting results of the afternoon call

paulnose

(thoroughly pissed)

As I would be.

I would have cancelled that crap a LONG time ago.

I don't let companies yank me like that.

Sad too. Cobb was a good company.

Oh well.

Cheers

i know someone in that same boat, but in a different sense

Sorry to hear about your ongoing dilema. I can sort of relate. A recent thing happed to me in December with Omori NA. Without going into great length (I don't want to hijack your thread), I was sold 2 gauges by Omori NA (North America) during a "closeout sale". They told me on the phone that they were clearing out their 2002 model line to make way for the new designs. I wanted a 3rd gauge (boost) but they had run out. However, I was told they would begin to carry this model once again in the next couple of months and to check back with them. Last week I tried to contact a couple of their retailers to obtain this item. To my suprise, they both said Omori NA was no longer distributing.....period. Needless to say my inquiries to Omori NA have gone unanswered. Now I'm in a desperate search to find the last gauge to make the set match.

Sorry for the lengthy post, but I wanted to show an example of how seemingly reputable companies can end up yanking your chain. Unfortunately, I didn't have any visible sign that they were going to pull this. From the looks of it, neither did any of their resellers.

I wish you luck,
Kean

The saga continues....

I called Cobb today January 14 at 1557est, I spoke with Trey directly, he informed me that the turbo should be in by the end of the week. I inquired to how this would be possible with APS no longer distributing through them. He came clean and told me that yes they had broken ties with APS, and that he is using one of APS's new US distributors to provide the turbos to fufill the orders placed on or about the breakup.

January 14, 1605est: called Southern Mountain Regional distribution company for APS products, Forced Induction Systems. (hey, after getting jerked around for a couple of months it's in my best interest to check) Spoke with Jason there explained my situation to him. He informed me that he had in fact just received a shipment from APS today, and that he had previously spoken to Trey about fufilling the orders that cobb had outstanding. He asked which turbo i had ordered, and told me that he would contact trey and send the turbo out to cobb today.

So hopefully the turbo will get to cobb by the end of the week, and then into my hands by the end of next.

We'll see, I'm not holding my breath, that's for sure

-Paul

I just dealt with Cobb tuning for the first time this week.
My experience with them was stellar.
I really couldn't have asked for more and they exceeded any expectations I had about this vendor.
They 8am delivery next day shipped an item to me just so I could have it in my car for the drive to work. Yeah I payed for the shipping, but who cares they did it instantly.
They will see more business from me definitely.

Scott

I don't know what anyone else has experienced when ordering from them, but I ordered an exhaust system from them on the 21'st of march, and it still has not been sent. I was told it was out of stock, and it would be 2-4 weeks before it was shipped, and yet they still have not shipped. It has gotten quite irritating checking my e-mail multiple times a day for the past 5 weeks to see if it has been sent. I'm thinking about just canceling my order, and going with somebody else.

Anyone else having/had an experience with them like this one?

How can they send what they don't have in stock?

Originally posted by supermarkus
How can they send what they don't have in stock?

Please tell me you are not seriously asking me this question?

My post is asking if anyone has had similar experiences when ordering from Cobb. I am fully aware that something out of stock cannot be shipped to me until it is in stock.

They were very quick and professional with my ECU...maybe you should give them a call...they are real nice on the phone.

Originally posted by *****


Please tell me you are not seriously asking me this question?

My post is asking if anyone has had similar experiences when ordering from Cobb. I am fully aware that something out of stock cannot be shipped to me until it is in stock.

If you're fully aware of the stock dilemma, why are you so impatient? They said 2-4 weeks right, the last time I checked March 21st was about 4 weeks ago ;) It's also not unheard of for shipping dates from parts sources to be pushed back. A lot of people hold resellers like Cobb and Rallyperformance at fault when, quite often, their hands are tied. They are at the mercy of their supplier and shippers. Call them and get things set right. Grousing about it to us does NOTHING for you. And no, I've never had a problem getting things from Cobb in a timely manner.

My COBB CAI was on back order and it got right to my door when they said it would. The exact date. I say just be patient and forget you even ordered the part then BAM! surpise you get a package and it's like Christmas.

Well ...instead of getting worked up....give them a call. Communication solves a lot of issues. Besides...Cobb has a very good reputation......give them a chance to resolve it. :) ;)

I've been waiting 3 weeks now for mine to come in (Cat-Back), but I ordered it and put $$$ down at ModernGarage instead of directly through Cobb. MG is right next door to Cobb here in Salt Lake.

Called MG yesterday and they said a big shipment is due today (Friday 4/25/03). They said they would call me back today to let me know if I'm on the list for this shipment. Else, I'll have to wait 3-4 more weeks for the next one.

If I don't get my Cat-Back this time round I'll be very dissapointed, but I'll wait. And if it don't come next time, I'll get pissed.

Cobb was insanely fast with my ECU so I know they aren't the ones holding you up. Like others said, just call them and they will tell you what they know.
As for shipping, from my experience they do it instantly.

Okay, here goes. At first glance I loved this company, explained a lot about my Subaru and offered tons of parts, and seem to be really good quality. So I decided to make my first upgrade...CAI. They posted on their site in October it would be out soon. So after patiently waiting, I have seen a common complaint about delays for parts coming out. It seems to be justified, because of R&D for quality parts. Well, anyway...after reading further, I found a post from more than a year and a half ago about this CAI being ready to go in two weeks!!! OK, I understand delays, but c'mon! Now they say that it's ready to go, but the company making the piping for them is too expensive...but for $50-$75 more they could get people started. So with my patience peaking out, I e-mailed Cobb Tuning Sales, saying that was fine I would pay whatever amount to get this intake...NO RESPONSE. How can one keep from giving up. I make it a point to get the best quality parts for most any hobby of mine...but to tell you the truth, it's impossible to believe this company will ever come out with the parts they promised...adding to this they recently made a post saying they were postponing or delaying production on Impreza 2.5 parts, and they say that it will eventually be developed. I can understand delays but this is rediculous, I will make the mods I can with other reputable companies.

How exactly is it built? is it welded closed, or is it a fully forged
closed deck EJ25?

Do you have any examples of people using these blocks on
the street today? I've looked everywhere but I can't find it,
also I was told that a shop in UK tried to bring the block closed
to 600hp and the "welds split apart" and it cracked a piston,
can you comment on this? I was told the report was on nasioc,
but the guy can't remember where at on nasioc.

I'm just generally curious about it's reliability, the website has
some preety big claims, and i'm not trying to knock them down.
I however am very interested in the shortblock and matching
stage III cylinder heads for my next impreza project, I just need
some proof that thoese numbers are attainable without throwing
10 grand down the pot, as well as how reliable the block is at
lower boost levels.

Thanks

edit: erk, moment of absent minded-ness. If this is in the wrong
forum, please move it. Sorry.

i got an intake from cobb for my old 2.5rs....along with a front and rear strut brace...took them 1 1/2 months to get me the stuff because "the intake is on backorder...it will be here in a week" Or the curently famous.."they take a long xmass..easter...summer ..winter break bs" I told them on the phone 3 times it was for a 2.5rs....and when i got my stuff the front@rear brace's were for a wrx....and the intake made the fender vibrate so bad it sounded like a bike with a playing card taped to the wheel... I call up cobb and told them that they sent me the wrong stuff, and asked if they knew a way to stop the vibration... They were like we don't have time for this...were too busy doing important stuff to talk to you about intakes.Send us the stuff back and well order you the right ones from japan or wherever"..{yea right them cant even get stuff right in usa..how long do yoy think it will take them to get it yo me from there...This wasn't a 15 min phone call..more like 2 min at most...Cobb tunning is the biggest BSers in the subaru part world..I would never order anything from them ever...maybe if u tell them you want parts for a legacy when You need them for a wrx...who knows maybe they have a system to messing up....:furious:

Just wanted to give the guys at Cobb some props for their outstanding products and customer service.

I just recieved (and love) my new AccessECU Stage 2.

My ECU arrived in Utah late at 3:30pm (thanks UPS), Cobb had it reflashed and on its way back to Atlanta by 6pm. It was on my doorstep at 9:30am the next day.

Because it was late I emailed them to see if it would be returned late as well. Cobb replied to my email within 5 minutes and had the tracking number of the return shipment... which informed me that it had ALREADY ARRIVED at my house.

Great products and outstanding customer service = a great company.

Thanks again,

Chewy

I shipped out my ECU today for reflash via next day UPS. Hopefully I will get it back by Thursday...

Orderd my 2.5rs Intake monday 1/5 and it was shipped 1/7 should have it tomorrow 1/14

i was pretty happy with the transaction, The afternoon of 1/5 they sent me an email informing me that the intake will be shipped middle of the week, and wednesday it was shipped and i was emailed a tracking #

good experience

My experience with Cobb was ok. I recieved everything I ordered and a free license plate frame :eek: but it took almost three weeks for the items to get to my house. Other than that I was satisfied with the service I got.
-Suby25

I believe it took about 2 to 3 weeks to get my order. After I had placed the order it took a while for them to get the order processed.

Then they told me the pads are on backorder for a few weeks and I wasnt happy, but whatever, I didnt need them for a month, so ok.

They then told me a few days later that the pads came in and they shipped everything... and I got it a week after that.

Now as I said, I didnt need the brakes for a month... well, since I got it, that month has passed and I went to install them today. Turns out the FRONT PADS DONT FIT! They sent me pads for an 02 and I ordered for an 03 WRX.

Now I'm out the money I paid for them to do my brakes and I still need to have em done! Worst part is, I have a race coming up and I need the brakes done NOW! I work full time and will not have time to go and ship the brakes back to get the correct ones. SO either I risk missing my race or I eat it and go buy a different set for the front.

I've emailed them and am awaiting a reply... hopefully it doesnt take a week like previous emails... so much for being Subaru experts...:mad:

Hi All -
Just wanted to note in this forum about my excellent pre-sales experience with Cobb Tuning/Modern Garage today. I was previously an Access ECU Stage 1 customer and quite pleased with that product. I had decided recently to do a VF34 turbo upgrade with all the goodies (injectors, reflash, dyno time), and decided to ask Cobb Tuning if they could do the whole package for me. I had dealt with Christian about my installation quote a month ago to get some estimates, great guy, calls or emails back almost immediately. Well I requested a revised quote last night (late via email) and to schedule an appointment; by mid-morning today I not only had a new quote, Christian provided me with a list of hotels in walking distance, a part that I needed for my purchased exhaust, AND a link to weather and road reports for my route as I was concerned about the possibility of a snow storm! I am in sales/customer service for a Fortune 20 company, and this goes above and beyond what I would expect or honestly what I have seen. I have had varying degrees of success with other vendors for the WRX, from waiting 3 weeks for a reply, to having to badger the company to ship my product, to getting the wrong product completely on an occasion. My experience with Cobb was been A+ or 10 out of 10. I can't wait for my installation in a couple weeks! And if anyone from Cobb/Modern Garage reads this, please consider Christian for a raise or award, or at least when you grow more...a promotion to head up your customer relations/sales department. I am driving 400 miles out of my way in part due to his professionalism and customer "first" attitude.
Thanks for hearing me out, I will post on my install experience in about 3 weeks.
Justin
2002 WRX Sportwagon

As much as i praise Cobb tuning for their great feats in tuning subaru's i have one complaint regarding my recent order of the accessport from them, I DID NOT GET IT! :( heres a little snippet that i posted on the Cobb board reagarding my situation.

http://www.wrxforum.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=11;t=000321


Trey, josh, Noah,

You guys are great nevertheless, but i'm very upset at my order that you your comapany has sent me, i dont know what maybe its just a bad experience and im the unlucky egg at this time but i would like a resolution to this asap.

I was sent my accessport order today 04/23/04, i find it in my front door, and as i open it up there is only 2 items inside the box and a lot of pink foam.... the following items: (a pink bag that contained OBDII port, serial cable, manual, cd-rom), (power plug), and (2 vinyl stickers), and taht was all, to my surprise i dig into it and see if the accessport is hidden within the foam, but could not find anything! i then dump it out and to my surprise nothing... i'm very very very concerned about this! the box was sealed shut and did not look to be tampered in anyway before i opened it up like it was x-mas!

my invoice number is 3499 and of course i was charged the nominal fee of $160. for $160 i do expect to get everything that i ordered especially since i originally ordered the cobb swaybars which at the time had manufacturer issues and were B\O.

Please contact me ASAP regarding this issue, my invoice number alone will be enough for you to contact me back regarding this issue.

Thanks,
F.Eiji


im in NOWAY trying to degrade Cobb Tuning, i just dont appreciate that they did not pay closer attention to detail of the products that they were sending out. i do feel that i may have been just a bad egg, and i do understand that it may have to do with the rush of orders that they are trying to send out (we are only human, pressure can be bad at times) but as a business standpoint they need to make sure things are done right!

im just ranting out becasue ive been waiting for so long and to be honest this wasnt my original order it has changed at one oint in time due to product availability...

Dammmmmmmmmmmmmmmmmmmmn ... Sorry bro but thats some messed up crap ... Thats like a tease and a 1/2 ... I wonder how thats going to be corrected ... I mean what - send you your access port and call it done?

Oh I know - they'll give jo0 some stickArs ... They better throw in a downpipe or something .. =P

Hope this gets settled ...

I understand you're frustrated about not getting the piece..I would be too. I think you're overreacting just a tad though. The world is still going and you'll get the piece soon enough.

Originally posted by sonicsuby
I understand you're frustrated about not getting the piece..I would be too. I think you're overreacting just a tad though. The world is still going and you'll get the piece soon enough.

yea, afterall it was late in the evening...., i did say im not trying to knock them, and it could have been a simple mistake.... aaahh it is frustrating though especially since they are not open in the weekend....

Originally posted by sonicsuby
I understand you're frustrated about not getting the piece..I would be too. I think you're overreacting just a tad though. The world is still going and you'll get the piece soon enough.


i'd be pissed since he was waiting since february to get that stuff and was CHARGED for it since that time.

wassup wit interest?

it's almost may now.

Don't feel bad hyp36rmax, so far Cobb hasn't even sent me an empty box. :rolleyes:

http://radio.weblogs.com/0115787/images/My%20Pictures/Stop%20Whining.jpeg

But, we like to whine. :)

Keep us posted on how Cobb handles the issue. I have an accessport on order and I think I am going to have nightmares tonight reading this. he's not whining just a conerned customer; take it easy on him if it happened to you,you would be upset also.

Originally posted by whitereximpreza
Keep us posted on how Cobb handles the issue. I have an accessport on order and I think I am going to have nightmares tonight reading this. he's not whining just a conerned customer; take it easy on him if it happened to you,you would be upset also.


thanks....


Originally posted by Davenow
http://radio.weblogs.com/0115787/images/My%20Pictures/Stop%20Whining.jpeg

cute, (editted....figure if this cat had enough time to find that pix and waste his time he must have lots of free time on his hand....) :devil: :rolleyes:

I had a vendor that I ordered ~$2k of stuff from, and part of it was supposed to be STi injectors and some NGK plugs.....
The package I received had 4 empty STi injector boxes in it and a 4pk. sparkplug box with two empty single sparkplug boxes in it...

I opened the package in front of 3 bonded witnesses at the UPS store....good thing I did 'cuz that vendor wanted to claim the plugs and injectors were shipped...:rolleyes: :rolleyes:

I ended up getting my goods after ~1 month....

No names....but.....:furious: :mad: :furious:

Issues like this, while they are issues, should be settled between the customer and the vendor. Please settle this off the forum and then post feedback to the vendor review forum thread (http://forums.nasioc.com/forums/showthread.php?s=&threadid=481891&highlight=cobb) for this vendor.

Moving to the Vendor Review Forum now


Brian

http://www.ravensblade-impreza.com/hosting/home.jpg (http://www.ravensblade.com) http://www.ravensblade-impreza.com/hosting/impreza.jpg (http://www.ravensblade-impreza.com) http://www.ravensblade-impreza.com/hosting/imprezamods.jpg (http://www.imprezamods.com) http://www.ravensblade-impreza.com/hosting/dmw.jpg (http://www.deniedmywarranty.org) http://www.ravensblade-impreza.com/hosting/bratthumb.jpg (http://brat.ravensblade-impreza.com)

I looked through the first ten pages of this section to see if there was anything on Cobb and found nothing. I did not feel like looking through the other 16 pages so I apologize if this has already been covered.

Anyway, I was wondering if anyone else was having problems getting parts from Cobb lately. I ordered a Stage 2 Accessport kit with the full exhaust in early March. Don't get me wrong, I have had excellent customer service from Cobb in the past on many parts, but this time it is exactly the opposite.

So it has been almost three months since my order and still no sign of any parts. I was first told they would arrive in mid-April and since I was going though my local Subie vendor it may be before that. I planned on that and ordered over $10,000 in other parts for my WRX to finish it off. They did not come in early April and I called in mid April because they still did not arrive. Then I was told it would be late April. I called in late April and they told me it would be the very first week in May.

I called in mid May and now they all of a sudden could not "release that information because the current order was not in my name." I can understand security reasons. The guy at Cobb said he was afraid I was another vendor and that I was spying on a vendor. It sounded a little silly to me, especially when my vendor is a guy at my parts department at work and this is his first order from Cobb. It seemed even more suspicious when he ran my name and address and saw that I was good customer with Cobb and he still could not "release that information." So I had my "vendor" call Cobb. This time they said the computer was going to arrive last week, which it did not, and the exhaust would arrive this week, which it probably will not do. I am getting really tired of waiting almost three months already for these parts and I am extremely tired of being lied to by Cobb. Has anyone else had similar problems or have suggestions for actually getting these parts before Christmas. I am going to send an e-mail to Trey to see what he says.
Thanks,
Pete

Well,
I talked to Trey and it sounds like the exhaust will be another two months. Fortunately, I should be getting the Accessport soon. Hopefully, that can keep me occupied for the next couple of months. Patience is a virtue.

well i can understand the exhaust but the accessport has been on backorder forever. . people that ordered in jan/feb are now just getting their AP's in. . so. . yes. . patience is a virtue

except it was known that the accessports would not be released untill mid to end of april, so that shouldn't be a suprise to anybody. If you went to their forums at www.cobbtuning.com trey kept everybody updated throughout the process.

how many "its coming" posts can one read... delivery is what killed many a vendor...

Yea I think we all know that Cobb is related to waiting a VERYYYY long time for products. It just kinda sucks.

you think its long for you I ordered my COBB catback in mid march and I wont see it for another 2 weeks.

Akarui,
I don't know if you didn't catch it, but I ordered my exhaust in mid march and I was just told that it will be at least another 2-3 MONTHS, not weeks. You might want to double check with Cobb on that Catback.

i've heard nothing but good things bout cobb, except for how long it takes for one to get their product

they really need to get hire more help or outsource to a better manufacturer or something......it's ridiculous

Pete
No I didnt notice thanks man I will be sure to call and harras Justin for the bad info thanks he always says 2 weeks when I talk to him.

Yeah, I was talking to Trey the other day and he said the reason for all the delays was that they seem to have so many people involved with creating their parts. So if their is one weak link in that chain of people, then everything gets screwed up. Plus, their parts were a lot more popular than they anticipated so they just got overwhelmed with orders. Hopefully, they can get everything straightened out. Patience.

I have nothing good to say about Cobb:mad: They have now sent my the wrong AP twice. The second one didnt even have any cables in it. http://forums.nasioc.com/forums/showthread.php?s=&threadid=565192

I cancelled my order after experiencing inadequate customer support on the issue below.

The full sway bar kit had an issue with the front fitment, and no response from them until I sent them a digital photo to show them on it.

Now 4 weeks later, I am still waiting for the right part. They have not return my phone msg or email status inquiries.

They have only offer free shipping for the wrong part.
The cancel part (accessport) was not refund properly until I called them 3 different times and date of charge.

Good luck with your orders!

sounds to me like cobb has a case of the notworkinghard/longenoughs. perhaps if they stayed and worked longer hours and 6 days a week rather than 5 they would have more satisfied customers. sometimes ya gotta do what ya gotta do to keep happy patrons.

as far as the AccessPorts go, I read on their site that they had trouble getting microchips on time, the company that they were getting them from were not getting them produced fast enough to fill their orders. You should go to their site and read what Trey has to say about why it is taking so long to get these out. I had to wait a couple of months for mine to come in but I knew that when I ordered it so I didn't complain. They put out a great product but all of the sudden everybody and their mother wanted an AccessPort so it is hard for them to fill the orders. They also have to deal with developing the STI AccessPorts and everything else that they do. Yes, they should find a way to get people's orders out faster but there is such high demand right now that it is not possible to make AccessPorts fall out of the sky. They kinda have alot more going on than they were prepared for so it is screwing up everything. Hopefully they will recover because they do put out a good product, especially the AccessPort.

Yeah, I have to go to bat for Trey and the folks at COBB at this point. Trey has been helping me iron out the kinks in my AccessECU Stage 2.5, P/P VF 34 and TXS TMI. I have sent him Delta Dash datalogs and Road Dynos and he has been writing new maps for me, WITHOUT charging me.

He is a very nice guy. I have a lot of respect for a company that is overloaded, overworked and remains personable to customers, especially since 90% of the calls they probably get are people asking the same question: when does my AP arrive?

Hats off to you, Trey Cobb

:D

Originally posted by The Modaholic
Yeah, I have to go to bat for Trey and the folks at COBB at this point. Trey has been helping me iron out the kinks in my AccessECU Stage 2.5, P/P VF 34 and TXS TMI. I have sent him Delta Dash datalogs and Road Dynos and he has been writing new maps for me, WITHOUT charging me.

He is a very nice guy. I have a lot of respect for a company that is overloaded, overworked and remains personable to customers, especially since 90% of the calls they probably get are people asking the same question: when does my AP arrive?

Hats off to you, Trey Cobb

:D

Ok,
I ordered it on 3/24.
Got a call last Wed from Cobb that my credit card had expired (damn over 2month wait). I gave them the updated info for the card and they said if should go out that day. Well nothing happened so I called them this past tuesday and they said "oh we ran out". So I guess they ran out thursday and friday as well.

Anyway I was assured that it would go out that day (Tuesday) and I would get the UPS info Wed. Well no info. So I call today and what do you know, Cobb hadn't shipped it. Yay! Thanks guys! So NOW they assure me that it will go out today (that sounds familiar hmmm..) and I should get it Monday.

I swear if I don't get a tracking number today. I'm going to get a refund. This is just crappy business. Cobb may have some idea on how to tune cars but take some classes in business jeez.

If you are not insanely patient DO NOT ORDER ANY PARTS FROM THIS COMPANY.

I orderd a cat-back exhaust from them in early March of this year it is JUNE I have still not recived them yet. Calling them is much like dealing with a building contractor "it'll be ready in 2 weeks" you will get that answere over and over.

Just my opinion 4 months is a bit of a long wait for exhaust components.

yea i ordered an accessport and their downpipe in early may, i know i want the AP....but im unsure that i want to wait until..who knows christmas? for the DP. i could have gotten a perrin or vishnu turbo back and had that installed on my car already...i dunno i told myself ill deicde what to do by friday of this week...i think i may just call them tonight after work..

If you ask the right questions you get honest answers...the back order status issue has been publicized thoroughly. This is obviously a small family business, where you will find customer service beyond measure.

I find that to be priceless in this internet world of ours.

backorders on catbacks, downpipes, accessports and swaybars. Cobb makes great products, if you can get them

I'm interested in the COBB Stage 2 Power Package and the Stage 2 Brake Package as my first mods to a stock 05 STi. 04 products will work for 05's right?

im running cobb stage 2 accessport and i love it...

Well. I don't think that the AccessPORT is made for the STi. It seems tuned for a regular WRX. I would stick with getting a turboback and try to find a ECU upgrade from a manufacturer. I don't know who... so you'll have to look around.
As for braking, why would you upgrade? You already have nice brembos on there. Use them up first, then get new rotors.
I'd go for suspension mods first.

Well. I don't think that the AccessPORT is made for the STi. It seems tuned for a regular WRX. I would stick with getting a turboback and try to find a ECU upgrade from a manufacturer. I don't know who... so you'll have to look around.
As for braking, why would you upgrade? You already have nice brembos on there. Use them up first, then get new rotors.
I'd go for suspension mods first.


Cobb makes an STi specific AccessPORT.

COBB products are the best. End of story.

^the man speaks the truth

COBB products are the best. End of story.

unless you need the parts sooner than 2-3 months after you order them

unless you need the parts sooner than 2-3 months after you order them

If you're lucky.

Cobb=great stuff. They do have a LONG wait though. Your best best is to contact their authorized Vendors they have listed on their site. Sometimes the part that will take 2 months to get is sitting on a Vendor's shelf ready to ship. Lots of emails/phone calls can get you your parts much sooner for the same price.

Well. I don't think that the AccessPORT is made for the STi. It seems tuned for a regular WRX. I would stick with getting a turboback and try to find a ECU upgrade from a manufacturer. I don't know who... so you'll have to look around.
As for braking, why would you upgrade? You already have nice brembos on there. Use them up first, then get new rotors.
I'd go for suspension mods first.
What are you talking about?? I'm running an AP stage 2 map in my STi! I'm quite satisfied! But for the 05, you will have to wait...the 04 AP will NOT work.

I emailed COBB and they told me the 05 STI Accessport should be out by the end of the summer. So maybe if you order it now you might get it before Thanksgiving :D

If you're lucky.
Most are not. :lol:

I ordered mine from FT and 4 weeks later I am COBB Stage 1.

sorry i wouldn't know. takes like a BILLION years to get anything from them

I bow down and worship COBB. You have to wait a bit to get anything they sell, because with a great product, everyone wants it. It was well worth the wait for me.

Would it be a good idea to buy their stage 1 suspension package for another 500 bucks?

Has anyone gotten that turbo boost creep junk from the Cobb Catalytic Turboback?

Would it be a good idea to buy their stage 1 suspension package for another 500 bucks?
Naw you can get that stuff cheaper. They use a rebaged sway bar. I dont remember the name.

Naw you can get that stuff cheaper. They use a rebaged sway bar. I dont remember the name.

It's a Whiteline isn't it?

After a few years on the boards you discover who knows their **** and who is full of ****. Cobb knows their ****.

Grapevine says that the sway bars are repainted Hotchkis bars.

Looks like I won't get mine until at least mid-August, which means I will have waited for more than 3 months.

Grapevine says that the sway bars are repainted Hotchkis bars.

Looks like I won't get mine until at least mid-August, which means I will have waited for more than 3 months.
Ya, I think they used to use whiteline.... but its the hotchkis one now I am almost sure.

Naw you can get that stuff cheaper. They use a rebaged sway bar. I dont remember the name.

They are their own hollow sway bars...you can only make a sway bar one-way for the Subaru so they are all bound to visually look the same. And since there are only a couple who offer hollow sway bars in that size, most people speculate that they are rebadged or copied.

Hotchkis is the other 25mm hollow sway bar offering, powdercoated red. COBB's are powdercoated blue. I'm not sure if anyone else offers hollow sways for Subarus.

I had hollow sways on my VW and loved them (28mm rear / 25mm front). Can't wait to replace the puny little sways on my WRX. COBB should be shipping mine soon <fingers crossed>.

They are their own hollow sway bars...you can only make a sway bar one-way for the Subaru so they are all bound to visually look the same. And since there are only a couple who offer hollow sway bars in that size, most people speculate that they are rebadged or copied.

Hotchkis is the other 25mm hollow sway bar offering, powdercoated red. COBB's are powdercoated blue. I'm not sure if anyone else offers hollow sways for Subarus.

I had hollow sways on my VW and loved them (28mm rear / 25mm front). Can't wait to replace the puny little sways on my WRX. COBB should be shipping mine soon <fingers crossed>.
Well maybe they are thier own, but a lot of "cobb" products are just rebranded other products. Thier old exhaust was just a stromung(only the past year or two have they been making thier own catback), thier springs were rebaged, thier shocks were rebaged... the names elude me now tho. Either way if you hold a hotchkis in one hand and a cobb sway in the other I bet you couldnt tell the difference and one is a hell of a lot easyer to get ahold of.

For the same types of products cobb is better/higher quality than prodrive?

For the same types of products cobb is better/higher quality than prodrive?
Exhaust wise? They are very differet parts, cobbs is a 3 inch very nice part. Prodrive is 2.5 inch and a good part, but not the best flow wise. Ecu well cobb has the accessport and prodrive doesnt even let you reflash yours if you want to change, you have to pay for the difference between stage 1 and 3 or whatever it may be.

COBB products are the best. End of story.


yeah especially when the guys running the off the shelf Stg2AP get kicked off the dyno after 1 run because the shop owner doesn't want the car blowing up on the rollers because it is running too lean....

point of the story... off the shelf engine mgmt is ****... get your car custom tuned

^ I've heard mixed things about thier FMS. TurboXS and Vishnu make outstanding FMS for the WRX and STi. As far as their (Cobb) items go I can't say. Haven't purchased any yet.

Whats FMS

yeah especially when the guys running the off the shelf Stg2AP get kicked off the dyno after 1 run because the shop owner doesn't want the car blowing up on the rollers because it is running too lean....

point of the story... off the shelf engine mgmt is ****... get your car custom tuned
Ya, some people have had problems on CA 91 octane, but it will get worked out. From the dyno charts shown around here they dont seem to be running lean, but to say that other tuners off the shelf is better is just BS. Thies threads has some dyno plots you can see its running on the lean side on ca 91 all from one tuner. ;)http://forums.nasioc.com/forums/showthread.php?t=597955

Most of the people with it seem very happy. http://forums.nasioc.com/forums/showthread.php?t=512201&page=1&pp=50

i ordered mine 6/19 and fully didnt expect it until the end of August.

well, its still not fast by any means...but its supposed to be her 8/2...alittle under a 6 week wait now.

I ordered mine today from hotsubaru.com out of Dallas TX. They had them in stock and I should get mine Tuesday 8/3 at the latest! :) The guy on the phone said that they get batches of them in and then sell them first come first serve with no pre orders.

O

Same here for me, I have only about a four day total wait.

Well maybe they are thier own, but a lot of "cobb" products are just rebranded other products. Thier old exhaust was just a stromung(only the past year or two have they been making thier own catback), thier springs were rebaged, thier shocks were rebaged... the names elude me now tho. Either way if you hold a hotchkis in one hand and a cobb sway in the other I bet you couldnt tell the difference and one is a hell of a lot easyer to get ahold of.


The intakes are rebadged, too. They're made by PRM, to my knowledge.

Still, great stuff from Cobb.

***?!@# I ordered mine 6/8 and haven't received a shipping notice yet, but I keep hearing people who ordered after me who say they did. ARGH@#$!$@#$

w t f is a banned word? ***?

lol, that sucks man

just got a call from cobb, mine's shipping tomorrow! yay!

I also ordered from hotsubaru.com, shipped the same day, I expect it tommorow!
;-)
The only catch in my case was I ordered it as part of a package (ap + i/c duct + cat back).

I'm still trying to figure out which stage the packaged mods place me - ap stage1 I assume?

Does anyone have anything good/bad to say about the aps cast aluminum i/c duct?

yes your stage 1, you can go stage 2 when you get a downpipe

and then I read http://www.cobbtuning.com/wrx/accessecu-faq.html
yes Swine, thanks for confirming!

Most of the stuff from Cobb is made by third parties, however they have been modified to Cobb's specs beyond the normal product (better quality). Trey CObb does know his stuff, he's been doing it a long time.

I waited three months for my AP, but it's a work of art what they've come up with. Worth the wait. Messing with engine management can be hazardous to your cars health no matter what, so do you homework, chose for yourself, and be careful!

just got a call from cobb, mine's shipping tomorrow! yay!

:lol: Ya know, I can't count how many posts I've seen of dudes angry about waiting, then a few posts later that same day, they post... "well, guess what!?... just got my shipping notice!" :D It's like, some kind of kharma thing... complain 'bout being skipped, the gods of tuning and power smak someone in the head and Cobb ships your part.

Everyone that's waiting: "complain!, it apparently does help!" :)

j/k... waiting sucks, but it's definitely worth it... hang in there people. I put the stock real-time map back on the other day for the heck of it... ugh!... what a slug!.. seems like a whole different (a good bit slower) car. Stage 2 rocks.

-James

I didn't even mind the wait, I was only whining because I saw several people who ordered AFTER me get theirs before me. :)

Great product just got my 04 accessport for my wrx from Ferdie. Feels really good, nice linear accelaration.
G

I ordered their stage 1 driveline kit and never received it. Two weeks later, I e-mailed them to find out that the order was never processed. You send them an e-mail to ask about a product you wish to purchase and they take a week to get back to you and when they do, you need a decoder ring to decipher the answer.

yeah especially when the guys running the off the shelf Stg2AP get kicked off the dyno after 1 run because the shop owner doesn't want the car blowing up on the rollers because it is running too lean....

point of the story... off the shelf engine mgmt is ****... get your car custom tuned

Care to elaborate? What stage was the car running? Who's dyno?

Care to elaborate? What stage was the car running? Who's dyno?

apparently he doesn't care to elaborate. Are off the shelf maps perfect for every car, obviously not, they're called off the shelf for a reason. Is a custom tune perfect, um negative there too, there's plenty of tuners that have lost cars on the dyno with complete control of fuel timing an boost. No one which way is perfect, do what suits yourself. I would say get some good gauges (boost and wb 02 for accurate afr), and make your decision based on what you want to do with your car.

apparently he doesn't care to elaborate. Are off the shelf maps perfect for every car, obviously not, they're called off the shelf for a reason. Is a custom tune perfect, um negative there too, there's plenty of tuners that have lost cars on the dyno with complete control of fuel timing an boost. No one which way is perfect, do what suits yourself. I would say get some good gauges (boost and wb 02 for accurate afr), and make your decision based on what you want to do with your car.

Yeah, it would be nice if guys would give a few more details when they toss something like that out in a thread, though. They come in and toss out a three line post of third hand information that might be useful to know if it can be backed up with even a couple of facts. I'm just trying to pry a little more info out of Tarmac02 so his post will actually be useful.

They claimed 2-3 weeks, and today it's been 1 month. I also chose 3 day shipmnt.

IF, IF i get my cat-back exhaust from them, will I be waiting forever for that too. :confused:
any 1 ordered something that took less than 1-2 monthes to recieve?

this is why i tell people to email and ask cobb if your product is in stock before you purchase

their intakes are lonngggg backordered, and the exhaust i have no idea

Called Cobb last week to find out, they told next shipment is in 6 weeks!

Yet another reason why DIY rules all.

Everyone knows that cobb takes FOREVER!!! But there stuff is the best, so we wait.
It took about 2 months to get my CAI from them, but its well worth the wait. Be patient, it will come. But i agree with Piker, call them and see if its in stock before you purchase it.

Steven

i'd ask them to refund my shipping charges... 2-3 weeks ain't bad... 1 month is, not to mention it'll be another 6 weeks. bad business, imo.

AEM has a CAI that fits our cars (at least 02/03, RS,TS,OBS). I got one via an AEM test fit. Not saying it's better, just that there is other stuff than cobb. i mean, it's a freaking intake, it's not gonna make or break your car. :P

But there stuff is the best

how do you know?

i'd ask them to refund my shipping charges... 2-3 weeks ain't bad... 1 month is, not to mention it'll be another 6 weeks. bad business, imo.

AEM has a CAI that fits our cars (at least 02/03, RS,TS,OBS). I got one via an AEM test fit. Not saying it's better, just that there is other stuff than cobb. i mean, it's a freaking intake, it's not gonna make or break your car. :P

True. waiting one month and then another 6 weeks is bad business, especially since you can get an Injen or AEM CAI for the same price and same quality(Dont get me wrong, I am a big Cobb fan myself). I dont really get why Cobb doesnt have any available. How hard are they to make? :confused:

Please note that COBB is a designer they do not produce almost any of the parts they sell. they do all the research and design work for them. The parts are made by other companies exlusively for COBB tuneing.

They have had some problems lately with Quality Assurance. COBB has some very high expectations when it comes to the quality of their producs and anyone who has COBB products can tell about how very very nice the products they have recieved are. I had to wait a full 4 months for my Stage 1 power package from COBB. IMHO the parts I recieved made the wait well worth it.

My only advice to you is to call COBB and speak with Justin, Josh, or Noah and ask them specificaly where you are on the list and if they have a deffinate date for your product to arive. My guess is for around 2 months for the CIA from the people I know thats been about the average.

Are the cat backs for the GC8 on back order as well?

I just went through what you are going through,, i waited 2 months before i cancelled my order and just bought one on Ebay,, i paid $206 for a used one and had it on my car in like 3 days

If you can find a used one then definitely go with it if its in good shape. But if you be paitent, it will be well worth the wait.

damn, it only took me 2 weeks to get my CAI, though this was about a year ago.

same thing happend 2 me. took abot a month and a half 2 get it. I also paid 4 the 3 day shippind $30.00, i e-mailed them & told them 2 take off the 3 day shipping, they sent me back a e-mail & said ok. When i got my bill they charged me for the 3 day shipping. should i fight it or not its $30.

I waited a good 6-8 weeks to get mine. It took forever. I ordered it before spring break and didnt get it till after the end of the year, but it is awesome. One of my favorite mods so far.

"should i fight it or not its $30."

yeah you should fight it man. its not the $30, its the principle, and its bad business for COBB to say they would and then not do it.

man i wish i knew all this before i ordered mine today and got the 3 day shipping makes me want to cancel already

just wait for it, and do some other stuff while you wait. thats what i did. i ended up getting my cobb catback before my cai. (catback was used)

man that sux that you've been waiting so long. I got mine in like 4 days when I orderd it; of course that was like 9 months ago. I say look for one used somewhere while you wait. if you find one somewhere then cancel your order with cobb, but if you don't find one at least you're still on the list to get one. the cobb is worth waiting for too. i've seen lots of other cai for our cars, and the cobb is hands down the best in terms of quality and performance.

yeah i tried ordering a cobb intake TWICE but i got tired of waiting...i'd call and they said it probobly would be in the next shippment, and they'd give me a shiping date, i'd call back the day after that date and they'd say that it would be in the next one....=\ i just got tired of waiting and bought a injen cai......it is definatly hotness and im happy with that purchace.

If thier service is that slow, they will loose customers. No buisness will last very long with poor customer support.

Zach

Why is it that Cobbs CAI is the best in performance? Are there any threads/posts where the Cobb intake performs better than other (any other) intake on a dyno? I've been looking but haven't found any info. I'm talking about a dyno plot besides Cobb Tuning's dyno info. Thanks!

BTW: I'm not ragging on their intake. I have the PRM air filter (Cobb air filter) on one of my cars. I haven't dyno'd it because I'm waiting for a new brake caliper to come in. I want to know and intend to find out if it is any better. I just haven't found any posts in the N/A forum about a dyno test performed. Just butt dyno observations.

ask Matt Monson, he may have some info for you.

I ordered the Stage 2 brake upgrade. Front rotors, front pads, fluid (DOT4 Superblue), SS lines, and rear pads. Everything fit except rear pads. I ordered the kit for my 2003. Advance Auto Parts (local store) ordered a part with the same (wrong) back-plate. Grayson Subaru said that it would take 7 to 10 days to order the part. After talking with the Subaru dealership for several minutes, we resolved to go by the VIN.

It turns out I have an "e