Has anyone else had amazing difficulty in a) getting product out of iSR and b) getting _any_ sort of customer service?

I placed an order for a 5Zigen exhaust a couple of weeks ago. I was told that their shipment of them would be there that afternoon and mine would ship out ASAP. I wait a few days.

I call to find out order status and get a tracking number. I am informed that the midpipes were not the correct length and were all sent back, so they are waiting on a new shipment. Nobody bothered to call and tell me this.

I call back a few days later. The new shipment has arrived and will be unpacked that afternoon. My exhaust will ship later that day or the next day.

I call back the next day and Pam is nowhere to be found. Nobody else can check order status.

I continue to call back every few days. Sometimes Pam is not around, sometimes she is and promises to call me back with a tracking number. She never does.

Today I finally get her on the phone and get a tracking number. I hang up and head right for ups.com.

<FONT COLOR="Red">One or more of the numbers you entered are not valid UPS Tracking Numbers.</FONT c>

I immediately call her back. Pam just left for the day.

So, I plan to call tomorrow and cancel the order and then call one of the several vendors who have delivered my orders in a timely fashion and kept me up to date on delays. Heck, Larry sent me several emails giving me detailed reports on parts delivery and options for changing my order to get things delivered to me sooner, and I was just ordering a $100 part!

If anyone has good or bad experiences with iSR, please let me know.


Ben

Well ben,

I have to tell you. I have had nothing but complete and utter satisfaction from all my dealings with ISR. They have treated me fairly, and with excellent speed in all my dealings with them. I assure you. Pam and Ed will figure out whats up with your parts. They are very good business people, but even before that, they are just very good people to begin with. They are not out to screw anybody out of money. They are just like you and me, and mark my words, if their is any way they can help you they will. They are every bit as enthusiastic about subarus as you and I are.

Dont give up on them yet. They will come through for you. I am sure lots of people will chime in to support Pam and Ed. They are the greatest.

SCRAPPYDO
stephen

I've already given up on them, I just wondered if others have had similar experiences.

Pam and Ed are good people. Ed is very skilled. pam is very nice. my only bitch is that ETA on parts have yet to be accurate and pam does not return calls or emails promptly. but they are a two person operation (I believe), and I am sure they get very busy, and there is only so much two people can do. just be patient.

____
<u>lwopl</u>

I have to second Scrappy here,
When I got involved in a Stromung group buy last year, yes it took over a month, but at the same time they were delivering them as fast as they got them. And Stromung made some errors( similar to your situation, they can't control when their vendors misdeliver).
It usually took Pam a day or two to get back to me via e-mail or phone, but she always did. They are a pretty high volume shop, so if you want to deal with them, you can't expect multiple updates. Larry is a bad example b/c( no offense Larry) he probably only does as much business in a week as ISR does in a day.
Patience. They are a good shop.

[This message has been edited by Matt Monson (edited May 01, 2001).]

So, it is normal for them not to give no updates even as ship dates change radically.

Good people or not, promising to return a call and not doing it is just not good customer service.

sniff... sniff... I smell a fire http://www.i-club.com/ubb-files/smilies/eek.gif .

guys, bsquare is bent and already said he wrote them off. sorry to hear that but there are plenty of people that are happy with iSR. shlt happens, you just have to deal with it. after all, these are car parts, that we want not need. it is not like they are selling organs or anything.

just try to be patient.
____
<u>lwopl</u>

[This message has been edited by wop (edited May 01, 2001).]

I applaud your willingness to ignore these problems. My dealings with vendors like Dale Teague and Trey Cobb have shown that there _are_ vendors out there who are both good people _and_ provide top quality customer service.

Obviously, I should stick with them.

I PM'd, emailed and called them for 2 or 3 week period with no response (no answers to my PM's, emails and always voicemail which was never retured when calling) while trying to order V5 suspension.


We both ended up giving totally up. I didn't have the time to waste anymore trying to get them to reply to save a few dollars.

So bsquare, your not the only one.

[This message has been edited by tulit (edited May 01, 2001).]

BTW,
I had the same sort of delays w/ Trey Cobb and SPO as well. The fact of the matter is Subbie tuning has blown up and these people are all in a growth curve in their businesses. Why do you think Trey had to hire a full time CS person?

I would guess Trey hired someone to help in order to properly keep up with the demand. The alternative to properly staffing for demand is to offer excuses for poor service. I have had nothing but excellent dealings with Cobb Tuning since I first called them almost a year ago. If something is going to be delayed, they call me. When I call and ask for tracking information, I get it right away or I get a call back within a day.

This is how things _should_ work. The reason I even asked my question in the first place was because this sort of thing is unusual, in my experience. Again, if you feel it is ok for vendors to make themeslves unavailable and delay shipments without contacting you, then that is your right. I believe something different.

That's my favorite customer service quote: "It's not MY problem if YOU didn't hire enough staff." http://www.i-club.com/ubb-files/smilies/mad.gif

I know from experience it can be hard for small-time business owners to realize when they have an opportunity to grow--and grow fast. That you have to spend money to make money is obvious to an outsider, but it's a little scarier when you're writing the checks.

That being said, I've always had very responsive service from Pam.

They're busy there and they don't have enough help. I'm not going to comment much more as I've been having a bit of trouble with them myself over the last few days (nothing critical, just getting in touch is impossible).

I bought some parts from ralli spec and they shipped out a week late. they didn't contact me at all. I called them a week after I ordered to see when it shipped, and I was told that it would ship in a couple of days. big deal, you don't see me bitching about it. it was by know means a life or death situation. I don't mean to single you out or flame you; but it seems that you are blowing this out of proportion.

am I alone with this thought?

____
<u>lwopl</u>

You know I read the above posts, and I dont recall anybody saying

"its ok for vendors to make themeslves unavailable and delay shipments without contacting you."

I really dont remember saying that. I dont really recall anybody else saying that either.

So lets see....what your saying is that because ISR serves 99% of thier customers from all over the country quite well, and they hit a snag with your parts, then they are not reputable and are poor business men and women. That is what you are saying, right?

NO, that is not what you said, and I am not going to put words in your mouth! I suggest you dont put words in ours.

You have a right to your opinion on this subject, as do we. Without any reading in between the lines or paraphrasing. Facts are facts. You and a few other are not pleased with your service because you feel it was lower than your expectations. You are entitled to that opinion!

I am merely stating that a great many more people would just about offer to help clean up their garage every night if they asked us to becasue of the great personal service that we have recieved.

What makes ISR different than so many vendors is that its family owned and operated, thus the great personal service. They are good people, who given a chance would do everything possible to help you.

Mr. Monson had a very good point about the growing market. I can almost guarntee that Pam and Ed will get hold of the new market pace and keep providing the awesome service that we locally get to the entire country.

SCRAPPYDO
stephen

My gripe - and I have posted this elsewhere is that although I certainly understand how expensive it is to be in business for yourself - If you are serious, you must have inventory and service- Period. I'm holding up my end of the transaction by paying, so I'd like advertised products to be available, and I'd like reasonable (at least daily) access to information about my order. I know these e-tailers/vendors aren't getting rich from these businesses, but when I scrape money together for a non-essential purchase, I don't want o buy a spare headache - I could have just left it in the bank. If someone has stuff on a website or catalog, accepts orders and payments for that merch, and then just orders it from the supplier - we're just paying a middleman, right? It makes me wish I could order factory direct, but group buys aren't alwasy the easiest either. You have to have the money when the GB is on, not always when you're ready to shop. I like the involvement that our circle of vendors have in the Subie community, and I like the relationships that develop. I'd much rather spend my money at a "mom n' pop" than some corporate chain, but the little guys have to be a slick as the big dogs, in terms of how the customer is dealt with.

I like ISR, and my worst experience was just a mild inconvenience with availabilty. I'd recommend them, and I'll keep shopping there. But there's SPD, Cobb, Rallispec, Teague's - good alternatives, each with its own advantages. Mike Shields is one of the most knowlegable Subaru guys around, and realyl knows how to drive, kind of a Guru. Cobb and Rallispec make their own stuff, and have ripped the cars apart doing so, so they know exactly what'll do what, and Teague's can get you ANYTHING (for a price) So we have resources as good as is available for most makes. I thik better, as these guys are more dedicated, and know it's not some Honda/Nissan type thing where there are millions of potential customers. I guess there are fewer than 50,000 performance-oriented (incl. OBS, hybrids, upgraded)Subarus in North Ameica. For somebody to commit professionally and financially to that group is a risk. So I appreciate that good people have done so. There are a few snakes out there, but we've basically got a good group. That doesn't mean we're fish in a barrel, though. I say again that we deserve and should demand the same quality of parts and service that Honda,Porsche, or Mopar enthusiasts get.

-Out of a dollar...and 98 cents is your change. Keep the shiny side up!

[This message has been edited by cvalle-sd (edited May 01, 2001).]

I think that lately pretty much all vendors started slacking. Some vendors are good and some are bad, but I get a feeling that all of them need to shape up in one way or another. We, customers, choose where to buy from and if we don't get it "right" from "our" vendors, we'll look for parts elsewhere. They need to remember one rule, "CUSTOMER IS ALWAYS RIGHT".

Just my .02 Rubles.

I have been waiting for my package for over 2 weeks now..


I think Pam is more concerned about posting pix of her car than filling orders..

Scrappy,

I appreciate your support of ISR. I am glad someone is getting good service from them. However, I am not making anything up. Here are a couple of quotes from people who have posted in support of ISR...

From wop: "my only bitch is that ETA on parts have yet to be accurate and pam does not return calls or emails promptly."

From Matt Monson: "They are a pretty high volume shop, so if you want to deal with them, you can't expect multiple updates."

So, I am not making things up. People have defended this level of customer service saying that it is fine because ISR are "good people" or it is expected because they are a high volume shop. While I appreciate that you have had good experiences with the, it does not appear that I am alone in having mediocre or worse experiences with them. Heck, even most of the people who have spoken up to say that they are happy with ISR have agreed that they are unresponsive and slow to deliver. Some endorsement.

This looks to be degenerating into people attacking and defending ISR. I have explained the reason for my displeasure for them, as have others. Perhaps we could stick to that.

I agree with Imprezer to an extent, but... the "customer is always right" is not always the case. I work for a manufacture, and there are cases when the customer is wrong. usually, when the end user has installed a product (that he feels is defective), runs it for a month then expects the manufacture to eat it. we have had other problems but this one comes to mind right now.

____
<u>lwopl</u>

[This message has been edited by wop (edited May 01, 2001).]

double post, sorry http://www.i-club.com/ubb-files/smilies/redface.gif http://www.i-club.com/ubb-files/smilies/redface.gif http://www.i-club.com/ubb-files/smilies/redface.gif

[This message has been edited by wop (edited May 01, 2001).]

I never bought anything from ISR, but I did send e-mails and PM's inquireing on products. First off they are kind of pricy. That is understandable i guess, but for they extra that they charge over the other vendors I expected better CS. This was not the case. It took 3 emails and 2 PM's to get a price on one common item. And this was just before the WRX, so I know that was not a factor.

But on their behalf, when she did contact me she seemed nice. And I am sure they do get a lot of window shoppers. but some of those window shoppers can turn out to be big buyers.

My .02? Stick with Sugar, Guilio, Larry, trey, and Teague's. Between these fine vendors, I don't think there is anything you cannot get.

Disclaimer: I am in no way flaming ISR, as I really have no basis to do so. I am sure they are a good company with growth problems.

On a side note, after dealing with the vendors I listed above, I also follow the same idealogy as you bsquare,(if you tell me one thing and pay you, you better put up or explain why you cannot, and if you don't, you won't get any more of my money and I will let everybody know in a non-flamatory way I guess I am just spoiled by great customer service.

[This message has been edited by ChosenWon (edited May 01, 2001).]

In my dealing with them they were very friendly. When I lived in SoCal they were the only shop I took my Subaru's to.

I have spent allot of money with ISR and will do so in the future. I will admit that a few times I have emailed Pam or asked her to call me back I had to call back myself. That being said they opperate with a great deal of integrity. When JC Sports tried to screw me on the Turbo deal ISR, who was the middle man in the order, automaticly stepped up to assume responsibility. They were looking at taking a loss or breaking even to supply me with what I ordered one way or another. Their supplier defaulted and instead of saying Oh well, they jumped in to supply what was ordered at the price agreed. Of all things when JC Sports publicly claimed I had not paid (they were trying to smear me) I had no doubt that my money had been handled to the penny by ISR and I was right. JCS had lied and ISR had acted in absolute good faith. If you dropped your wallet at ISR you could bet that someone would bring it by your house with every penny in it. Some other dealers in our aftermarket community aren't so reliable. I ordered $440. worth of stuff from them yesterday and next time I need something I will call them again.

On one hand, we shouldn't expect the world to revolve around us. Most Subaru vendors are enthusiasts, and because of the small market and importing problems encountered by small businesses looking for the best prices, they tend to lack inventory. I hate having to wait for my product to arrive. But if I want the best price, sometimes, I'm willing to be patient.

At the same time, some of our vendors tend to be a little lax in customer service. When running any sort of internet business, the key is to keep the customer feeling as though he's got some sort of rapport-either through a stream of information or through a friendly help staff or through some sort of visual to remind him that there IS a person on the other line, and no, he's not stealing your money. Looking through a computer screen is not the same as looking through a store window.

Vendors do have real lives, and some of them have real stores or real jobs or real people to deal with. But ordering off of the internet should be treated as more than just a side-business. It requires completely different communication skills and a slightly altered outlook towards the customer.

In the end, though, everyone expects the same thing: service. Give it and you can charge premiums that no one else could get away with. Ignore it and you could find your profits shrinking as fast as your apathy grows.

[This message has been edited by Overtime (edited May 01, 2001).]

Overtime, well said.<IMG SRC="http://www.i-club.com/ubb-files/icons/icon14.gif" border=0>

5Zigen did have problems with there exhaust systems. It was a manufactor defect. Until
I found out info I could tell you nothing. I explained I didn't want to send it & have you unhappy with because it didn't fit right.
It was rubbing very badly & would have made alot of unnecessary noise.
It was by luck that we installed one & found the mistake because are supplier of the exhaut did not know there was a problem.If I gave you the wrong tracking number I apoligize for that, but we all make mistakes.
I will cancel your order in the morning & call UPS first thing & have them return it before it gets to you. That way you will not have to deal with refusing it or sending it back to me.
I leave early on Tuesday's & Thursday's to take my kids to class. So yes I left right after I spoke with you.
Orbiter- If you read Kartboy's post he was
held up on bushings, which held me up on shifters. Yours has went out & Canada takes a little longer than the States.
I don't think that the vendors are slacking off, for us it is an availability issue.
We get just as frustrated as all of you about getting parts, if we get them late then so does everyone else & we all know shipping from Japan is not always on time.
There are alot of vendors on the board & we all do our best to please all of you, but we can't always do it no matter what we do.
As we grow it takes time to get in a good routine but we all do our best.
Pam
iSR Performance

Pure class. Good response regardless of the situations. http://www.i-club.com/ubb-files/smilies/wink.gif

[This message has been edited by ChosenWon (edited May 01, 2001).]

Pam, great post. Vendors are not "slacking" off, we're shorthanded, and cant do much. It's hard finding good help. http://www.i-club.com/ubb-files/smilies/smile.gif Honestly.

And as far as availability, I'll be the first to admit that we have TERRIBLE problems with Japan orders some times. It's just that whoever we end up working with always screws us around, and around and around. It's not me, or Pam, or Trey, or anyone else screwing you, it's the SOURCE of the parts. Most of the suppliers in Japan are just HORRIBLE. (FYI, our recent dealings with the FBI on a Japanese supplier says it all!!)

These parts are just plain hard to get, put simply.

Sorry to intrude on a post that I am not a part of, but I think some people think vendors sit on their asses all day and do nothing. Thats far from the truth, as it's 9:30pm and we're still far from done here, as I am sure most companies are in the same situation.

I think the markets growing fast as hell, and speaking for ourselves, know that we have to take a step back, and analize the situation before going any further. Pam and Ed may very well be in the same situation.

Chris

bsquare - Your not the only one.

I 'm not trying to add fire to these flames but here my story;

I have been purchasing from ISR since December of '99, sway bars, Cusco bushings, Cusco braces, K&N filter and more. I have always been pleased with their service and Pam has gone out of her way to satisfy me if a shipment is delayed.

However I believe (I hope) they are temporarily going through some growing pains. Case in point:
I placed an order on March 26th, 2001 for 4 Cusco muffler hangers, a pair of 19mm polyurethane sway bar bushings and a set of Kartboy Droplink Inserts for the front sway bar. When I placed the order, Pam told me that ISR was currently out of the Cusco hangers but they should have them within a week or so and my complete order would ship out then. As of April 13th I had not heard anything from ISR, nor had I received any of my order. I called and was told that the Cusco shipment was delayed but they had the rest of my order in stock that they could ship me, I declined and said I would give it a few more days hoping the Cusco hangers would arrive. I called back on April 20th to check the status of the order. I was told the Cusco shipment was still not in, "no problem" I said, and asked if they could go ahead and ship the other items to me so I could get them installed before I left for the May 5th ProSolo. They said they would be shipped out that day (the 20th) and the Cusco hangers would be shipped seperately as soon as they arrived. I waited another week, still no delivery. Fearing that the items had been lost in transit I called ISR yesterday (April 30th) and asked Pam for the tracking number, she told me she would look up the tracking number and call me back with it or send me a PM with it later that day. All day, nothing. This morning I called back again to get a tracking number, I was given a tracking number for my package, shipped out Airborne Express on the 20th. I thanked them and hung up. I went to the Airborne Express website to track the package, "Invalid Tracking Number", so I called the Airborne Express Customer Service line, they said they did not have any records for that tracking number, they also pulled a record of all shipments picked up from ISR since April 20th and none of them were destined to my address.

I don't know what to make of this, I was depending on ISR to get these items to me before the ProSolo. I figured by ordering them over a month and a half before then, it would not be a problem. They have always come through before.

I will call again tomorrow to make sure I got the correct tracking number.

Pam & Ed, don't take this as a flame, you guys have always been good for us Subaru enthusiasts. Sometimes its good to see things from our point of view to make improvements in the future.

i'm trying...
its just lil ol me doing all the parts. http://www.i-club.com/ubb-files/smilies/biggrin.gif
tom@kartboy.comhttp://www.i-club.com/ubb-files/smilies/eek.gif

Chris is right, the Subaru market is growing very fast & all of us are trying to keep up with it. It is sometimes difficult.
I really believe we all do our best to
supply the Subaru community as do our suppliers. Imagine how they feel when we order huge orders & they can't fill them
for us. Or when we get a defective part
& they have no idea why, especially when it has been being produced for months.
It happens & unfortunately will probably happen again. We all try our best!
Pam

Opie,
I will check tomorrow also as I read the tracking number off of Airborne's receipt.
I still have no Cusco items as alot of us don't.
Pam

Kind of in a weird way agree with EVERYONE. Imprezer is right - we as a buying community should hold the vendors who sell to us to a standard of service. It should be a self solving problem - vendor gives customer bad service, customer does not give vendor repeat business. Either the vendor fixes the service or runs out of customers.

That being said, I don't think that vendors as a whole are slacking - I do think that they are dealing with a large increase in volume, and are just coming to terms with the growth. This year's production of WRX's will be larger than all of the RS's combined, or darn close to it. Fast growth can kill a small company as surely as no growth.

My personal dealings with iSR and Pam have been nothing but good - not only did I get orders filled in a timely manner, at reasonable prices, but was able to talk to Ed and Pam for advice. Absolutely the type of vendor that I will continue to do business with.

This is not a "they were cool to me so that means they are beyond criticism" kind of post. But I think that Pam's response to this breakdown in her customer service chain is the sort of professionalism that we ought to be looking for.

bsquare: you've already heard this a couple times, but you're not the only one.

I've recently talked to ISR about purchasing some wheels. We first agreed on a price, then I waited till I had sufficient funds to pay for them. I was told that they were on their way to ISR but were stuck in customs. I asked how long, they said about a week. They also said they would call me if anything. Ok fine, a week and a few days past, nothing. So I call them to find out what's going on. At this point I was still pretty calm. Now, they tell me they underquoted me for the final price, I was like hrmm.... Anyway I ask them to figure out a time frame for when I should expect these wheels to come in. They tell me, "we'll call you this afternoon." Nothing that day. I call the next day, Pam's not in, she'll be in tommorow 9-5. hrmmmm.... So I email them, and a few days go by, no reply. I PM them and still no reply. I call them, leave them voicemail, they never call back. I even call a few times during normal business hours and no one answers the phone. At that point I was pretty much fed up. I guess they didn't want to do my business. I've wasted my time, $$$ on long distance and even worse is they have my CC number.

I really hoped it didnt have to come to this but I'm pretty mad. Even to this day I still haven't gotten a reply.

So you can see how dissapointed I am.

Venting out,

Daven

Thanks Pam!

Daven,
When I spoke with you a few days ago I asked you if you wanted me to drop ship the wheels to you from another vendor who I knew had them in stock. You said you wanted to wait for me to get them so I could ship them to Canada to you. I din't want you to wait any longer which is why I asked you that.
Pam

Pam,

Yes u said you could have them dropped shipped by other dealers. That was fine but you never even got in touch with me. So that
still doesnt explain why you never called, emailed, or even pmed me.

That to me is unacceptable.

I don't understand, you said you wanted to wait for me to get them. If I midunderstood you I am sorry.
Pam

Well that still doesnt explain why you wouldnt contact me considering I've done my best to contact you!

But I do accept your apology.

Either way this situation must be resolved I am willing to give ISR a second chance, but this has caused me a lot of headache. What can you do to patch things up?



Daven

mmm... I sense deception...

What is happening to these vendors!!!
False truths aren't going to help your sales!(this is to all vendors that don't tell the truth, you know who you are)

WRXGirl,
I don't doubt that the sudden growth in demand has put you and your suppliers under great strain. My _only_ complaint is that you provided no information on the status of my order unless I called repeatedly, and even then the information was incomplete or inaccurate. Customer service doesn't mean having everything in stock no matter what, it means communicating with customers so they know the situation. This you have not done for me, and it seems you have not done it for quite a few others. Your continued success depends on the happiness of your customers, so I hope you take the comments on this thread to heart and examine the way you deal with customers.


Ben

So far I've only ordered one thing from a vendor on this board. That was a Ganzflow intake from Larry. He kept me up to date on things and sent me the correct tracking #.

One thing that really just pisses me off is when you call someone and they say they'll call you back and never do. It sounds like to me that some of these vendors aren't willing to admit that they've done the customer wrong. Give someone a call. If you want to keep doing business you have to let the customer know that they ARE important. No matter how busy ISR is, there is no excuse for not keeping in touch with customers. I can understand a day or maybe 2 delay in keeping the customer updated. But from what I've read if you get a response back in a day or so you're doing well. That's just not right.

You are right 100% & we will be making changes to ensure better customer service to all of you.
Pam

The only thing I have to say is THANKS PAM!
80% of my car's parts came from you all of them on time and fair price.

Between you and Cobb made possible for me to have the fastest N/A RS.http://www.i-club.com/ubb-files/smilies/lildevil.gif
Again Thanks

No complainshttp://www.i-club.com/ubb-files/smilies/smile.gif

Andres

i've gotten a few things from iSR and i have nothing but praise for them. however, everytime i have been there they are extremely busy. i would still recommend them to anyone with a subaru though. and yes, they are great people as everyone has stated.

Sid

Pam, i was under the impression that your shipment of bushings/shifters was already delivered to you before the kartboy shortage.

If you say they will go out monday and they
didnt, u should have emailed me back and told me.
doesnt take much time does it?

I also emailed u twice to check on the package..
no responses..

I agree with a lot of you guys that a business without a good customer service is useless...

however, I also agree with Pam (I never ordered anything from her btw), that parts which are coming from japan or overseas may take a while to get here..

I used to own a Civic Si..I ordered from king motorsports (the only mugen distributor in the US) for their exhaust..it took me almost 3 months! yes 3 months!

I know not all oversea parts take this long to get here...but some carefully manufactured and highly demanded parts do...

No, I don't blame you to be angry at ISR..they need to do a lot better at informing you...however, it's not all their fault for the parts they haven;t received..

just my 2 cents
peace http://www.i-club.com/ubb-files/smilies/smile.gif

Langit,
Again, nobody is blaming them for the delays. People are blaming them for not informing anyone of the reasons for the delays and generally being totally uncommunicative. This is not at the mercy of international shipping companies.

Scrappy,
Thank you for taking bsquare's gross overstatement of my comments out of my mouth! I've got no problem with people quoting me, but don't change what I said.

Bsquare, my quote that you followed Scrappy's post with was just that an accurate quote. What Scrappy disputed was not what I nor he said or meant.

Just wanted to give my .02. I've been quite a pest to a couple of vendors and they still give me time of day. Rallispec, ISR and Trey at Cobb. anyways, I work retail (bikeshop) and yes sometimes we make a promise to have a product by a certain date and sometimes nobody has it in stock and it takes forever. Sometimes it comes in, we tell the customer that "it just arrived" then we find out THE PICKER picked the wrong item and sometimes it's discontinued and the person that took our order didn't know. AND yes many times it was right before a big race or fun ride and we didn't get it or it was shipped to our other shop and thus I'm left standing in direct path of the fan when the ***** hits. We're humans , we make mistakes, life happens and sometimes it's just not our fault! We (I) sometimes don't like to give updates until I know for sure because I don't have the time to call everyone about every little thing. Be nice to them, they'll try their best. I give major props to Pam (ISR) Dave (Rallispec) and others. Yes it sucks sometimes, but thats life.
~ferretboy signing out.