Does anybody have a review or have had experiences with www.suvlights.com? I was going to buy a heavy duty headlight wire harness for my headlights, but want some opinions as to whether or not they are any good, or if suvlights's service is recommendable and reliable. Thanks.

I just bought a HD harness from them. I received my harness within a week of placing my ordering. :cool: :)

I ordered a harness a while ago, it took a month. He said he had hand surgery. I was ok with it, he gave me a free upgrade.

I recently ordered some bulbs, I got no response, so I called. He says he has personal problems, and can't ship them out. I was polite and said it was ok, then he went off on me saying, if he didnt have to answer the phone and email he could be sending stuff out. He was a tiny bit rude.

the prices are ok, but so far I haven't had anything shipped out right away.

I ordered a harness a while ago, it took a month. He said he had hand surgery. I was ok with it, he gave me a free upgrade.

I recently ordered some bulbs, I got no response, so I called. He says he has personal problems, and can't ship them out. I was polite and said it was ok, then he went off on me saying, if he didnt have to answer the phone and email he could be sending stuff out. He was a tiny bit rude.

the prices are ok, but so far I haven't had anything shipped out right away.

He gets a B- in my book.

Originally posted by Rapid_Roo
...so I called. He says he has personal problems, and can't ship them out. I was polite and said it was ok, then he went off on me saying, if he didnt have to answer the phone and email he could be sending stuff out. He was a tiny bit rude.

the prices are ok, but so far I haven't had anything shipped out right away.

I spoke to him the other day too and received the same basic answer and attitude you received. IMO, personal problems or not, it's a bad way to run a business.

Well, my experience with this vendor has been terrible.

First, I ordered the Osram silverstar lamps for my FXT, and I hear nothing. About 10 days later, I email them, and they tell me that they shipped out my order, but that they used GE megalight +60 in place of the Osram Silverstar +50. Freaking great! Thanks for telling after you shipped them! Ok i think no big deal, and would give the GE a shot. Another week, and still nothing. I email again and they say that it was shipped like 2 weeks ago, but they will ship another order again if I want (fishy- what vendor would ship out 2 orders and count on me, the purchaser to ship back the duplicate, if I ever get it). I tell them to do so, and here we are, another week gone by. Still nothing! Almost a month now, and still nothing, not even the crappy GEs that I didn't want anyway!

DONT USE THIS VENDOR!!! THEY SUCK, and I'm out $$$ and TIME! :furious: :mad: :(

Well I searched this forum for a review on SUVLights.com and found 2 existing threads with similar negative responses. I just wanted to add my name to the list.

I never ordered anything from them because I wound up getting a rude response to my email asking for a total on 3 pairs of bulbs including shipping). Short, short version: "You do the math." Not the best way to attract customers. If anyone wants to see the emails I will post them, but in short - I'm not impressed!

Justin :rolleyes:

P.S. Links to the other SUVLights.com review threads are here: Link #1 (http://forums.nasioc.com/forums/showthread.php?t=677866&highlight=suvlights.com) & Link #2 (http://forums.nasioc.com/forums/showthread.php?t=455228&highlight=suvlights.com)

Sure, I'd like to see the emails but I'm sadistic that way. :)

:lol: Nice - so am I. Okay, emails coming up! :D


MY INITIAL EMAIL TO THEM

Hello,

I was looking to find out pricing including shipping (i.e. any discounts for multiple items) and availability (how soon I can see the product at my door) on 3 pairs of bulbs...

H1 - Osram Silverstars (1 pair)
H7 - Osram Silverstars (1 pair)
H3 - Narva Golds (1 pair)

Please email me back at my email with a total price (including shipping) to the address at the bottom of the page. Thanks in advance for your help!!

my address here

P.S. To save on shipping, could I also get a quote to the following address? Thanks, Justin :)

my other address here


THEIR RETURN EMAIL

we have allin stock, no discounts unless you deposit cash to our acct at wamu.com and then its a shipping discount ($14 for overnight via usps.com Express Mail)

MY SECOND EMAIL TO THEM

Hello Again,

Thank you for your speedy response!! Here is what I will be ordering and I would like to get a total dollar amount so I can call in my order please. I would like to order over the phone so I can pay with my Visa to get these ASAP (otherwise I have to wait an extra 3-4 business days for PayPal).

(2 ea.) Osram Silverstar (H1) @ $12.00 ea. - $24.00

(2 ea.) Narva/Phillips Rally Gold (H3) @ $18.00 ea. - $36.00

(2 ea.) Osram Silverstar (H7) @ $20.00 ea. - $40.00

Tax (if applicable) - $???

Shipping to zip code - $???

Total - $???

Thanks in advance (again) for you assistance with this (believe it or not) important matter...

Justin DeWitt
my email
my address


THEIR SECOND RESPONSE

again pay by making a cash deposit our acct at wamu.com and we can ship today, shipping is $8 no tax you do the math

call for acct #, I'm reachable 24/7

That was a lame response. They didn't even really try with that one. You are right, it doesn't instill too much confidence.

MY THIRD EMAIL TO THEM

That sounded rather rude. Thanks anyway though.

Justin


THEIR THIRD RESPONSE

sorry, just trying to cut to the point, not into 5 emails back & forth when it can all be covered in one email or phone call...funny how no no one bothers to read that part about replying with a phone #

MY FOURTH EMAIL TO THEM

Yeah I didn't feel it was totally necessary seeing as how I just asked for a total from the get-go and never got it.


THEIR RESPONSE

And.. deposit cash to an account?? I never like the sound of that. Boo..hiss.. I'll only use credit cards when ordering.

Still waiting for the last response if I get any. If I'm overreacting by not buying anything from these people ever - do let me know!! But I don't feel that I'm really out of line or said anything to warrant that kind of response, but again, maybe it's just me. :)

In the meantime I sent my order in to Daniel Stern Lighting (http://www.danielsternlighting.com) today... I think I'll do better with him.

Thanks for reading,

Justin :D

Haha.. you wouldn't have to send 5 emails back and forth if he would have JUST ANSWERED YOU CORRECTLY in the beginning.

Sorry about my posts right in the middle of your thread. I thought you were done. :)

That's what I though, too. :confused:

That's okay, hijacker. :D

EDIT: I'm not trying to tarnish whatever reputation this place has here, if anyone has had good experiences - good for them. I just wanted to vent my frustrations and get some feedback on the deal. :)

Well, make sure to post a response about Daniel Stern Lighting once you get your stuff from him.

non ninja edit: well, my thoughts are scattered through this thread.. but that was a weak response and I don't blame you for wanting to order from someplace else.