Definitely an excellent dealership in terms of service and parts. Sales isn't lacking either with Leatha working there. They've given some pretty good deals to iClubbers on new cars as well.

If you're near the Chicagoland area and are willing to drive to the NW suburbs to check out/buy a car, definitely give them a call - specifically Leatha in sales.

If you're looking for good deals on parts locally - and he will match almost all Subaruparts.com prices - talk to Craig in parts.

Their number : (847) 884-6000

Leatha is great to deal with for sales, as is Craig in parts. They recently hosted a subaru meet at the dealership. They have a history of being mod-friendly in the service department.

Went to Subaru of Schaumburg (Schaumburg, IL) today to check out the WRX and give it a test drive. When I mentioned a test drive to the sales person he looked at me discouraged, and said, " Well, were going to have to run a credit check first. You see we don't want any one to drive this vehicle unless he can afford it. We want to make sure you have the means to purchase it TODAY." I told him I wasn't interest in purchasing any thing today. He then said, " Most of the WRX's are pre-ordered with out a test drive." I pointed out that they had six on the lot and he said, " We don't want to put ANY miles on those cars unless we know your serious and have the means to buy the car today." He once again stated that if I really wanted to wait around for the credit check, and if I was approved, we could take one on a short test drive.

I left and told him I was going to a friendlier dealer. I don't think my apperance had anything to do with it either, I'm 36 and was driving a late model vehicle.

When I got home I called up the dealer's general manager to complain about my experiance. I was informed it was DEALER policy to discourage test drives and run a credit check for anyone wanting to test drive a WRX.

I understand that this is a hot car, but that kind of attitude is just ridiculous.

Well, no one really wants to buy a car with hundreds of hard test drive miles on it. The obvious solution is the dealer should have one demo model for test drives.

I went to Subaru of Schaumberg yesterday with an interest in a WRX. After talking briefly to a sales person I asked about getting a test dive. He gives me a discouraged look and says, " Well if you want a test drive I have to run a credit check. We don't want to let anyone test drive a WRX who couldn't afford to buy one TODAY, so I would have to do a credit check first." I told him I wasn't interested in buying anything today. He says, "People don't like to buy these cars with any miles on them. So we don't like to give test drives unless that's the car you'll buy. In fact most people order them and never test drive them first." He once again stated that if I really wanted to wait around for the credit check, and if I was approved, we could take one on a short test drive. At this point I'm some what insulted so I tell the sales person I'm on my way to a friendlier dealer. He could care less.

I ended up going to Libertyville Subaru. I took a test drive, with NO credit check......imagine that. The sales person was really cool too. No pressure just a nice guy. When I was on my way out he invited me back for another test drive.

Later on, I spoke to the general manager at Subaru of Schaumberg and told him about my experiance. His reply, " The sales person followed the WRX policy just the way he was instructed to, that's our policy at this dealership."

Well there you go. This dealership has a not so friendly policy about some of it's vehicles. Fine, no problem, there are other dealers. Funny though how the BMW, Audi, and other Subaru dealer don't discourage test drives. In fact in 15 years, I've never had a sales person discourage me, usually they want you to test drive to wet your appetite a liitle more.

Well if you guys (Subaru of Schaumberg) think you'll sell all your precious WRX's that way, be my guest. I will find mine else where.

sorry to hear that man, that's how my dealer was with the S2000's when they first came out. Kinda redicilous if you ask me

Jeremy

Stay away from schaumberg dealers they don't care about you at all.

in a way he is right, there arent too many wrx's and they arent pressured to sell any, cause they are not a common car to be sitting in a lot. When I went in to get my WRX, i just took it for a test drive before I handed him the check. There have been lots of people just going to to test drive them to see what they are like. So in a way, that is a good thing, and in a way, i guess its a bad thing. Should of waited around for the credit check, it would of been worth the ride :)

but if u went to another dealer, I dont see the big deal.

nick

A-spec....i would totally 100% agree with that statement....hell i work @ one on dealer row

well, thats not even that bad. i had worse at my closest dealer - dan wolf pontiac / subaru in countryside. i had to sign off the paperwork and put down the deposit before i could test drive the car. i laughed, said what the heck do you think this is, an M5? a ferrari? and left. every other dealer i've talked to was ready to hand me keys. btw, sometimes its easier if you submit an internet request for an info + test drive and they take you more seriously and will let u testdrive one.

btw, i haven't dealt with the libertyville dealer, but both Roto subaru (schaumburg i think ) and grant dean (highland park ) have been pretty good to me. couldn't say about service departments yet - still waiting on my rex

Hmmm I took a test drive at Subaru of Schaumberg with no checks or anything. Probably helps that the salesperson knew me. Surprized that Craig still has that policy in effect, its not like the WRX is hard to get anymore. I do understand about not wanting one that is beat on though. FWIW call ahead and tell them you want to take one for a spin. They're usually friendly then. Know you're serious at least.


Oh, and if you're dressed like a punk kid or something you'll always get the nth degree.

Originally posted by HndaTch627
A-spec....i would totally 100% agree with that statement....hell i work @ one on dealer row


Schaumburg Honda is crap:D

FYI, It's Tim, not Craig. Craig is the parts manager. Tim is the general sales manager.. Anyone know who the service manager is this week? ;)

BTW which salesman did you talk to?

Well FWIW... I purchased my wagon from Subaru of Schaumburg (1st allocation)

And I gave them VERY specific instructions that short of the mechanic doing the PDI...


NO ONE, absolutely NO ONE will sit or touch that wagon! Or I wouldn't buy it, and I would reap the whirlwind if I didn't get my deposit back.

So... with people like me going in there and being like that... it's no wonder that the cars they have on the lot are cared for.

Look at it from both points of view... There are PLENTY of people who just want to beat on the car (cause they want to know if it'll be as good as their ITR out in the lot)

Just my $.02
Jorge (RiftsWRX)
www.ProjectWRX.com

i too have to say that shaumburg/ hoffman estates subaru sucks. i went there on my lunch break and i asked for a test drive and they refused. the car salesman stated that the owner wanted that way because of the demand and did not want to waste a car for test drives. for the record, i was dressed professionally, i work at the corporate offices at ameritech.:mad:

responding to rifts wrx, your situation is different. you preordered your car and you had a right to state what you wanted because that car was brought in for you. but, not to have just one car on the lot for test drives? the salesman stated that people were buying the demos anyway. i just don't think its customer friendly to have a take it or leave it policy. i also don't think 25k is some chump change. i won't give them my business because i will not buy that car unless i test drive it.

Roto Subaru let me drive one a wagon (only 5 speed in stock that day)...

... for a 3 min drive through 25mph streets, asking that I keep the revs below 4000rpm...!!!

Funniest test drive I've ever had.... however, most times you'll do better test driving used cars b/c they're not brand-spanking-new cars.

Originally posted by Revision
FYI, It's Tim, not Craig. Craig is the parts manager. Tim is the general sales manager.. Anyone know who the service manager is this week? ;)



Doh, I knew that. My Bad. I think a Jon is the flavor of the week in the service dept.

I wasnt try to say you were dressed badly btw, just a reason why they deny test drives, etc. Go figure. If SOS is being like that there are plenty of dealers in the Chicago area.

I got mine at the Schamburg dealer ship and what an experiance that was. I almost walked out on them 5 times and didn't leave their with the car until almost 11p on a Sat. The worst part of the whole deal was that the sales man kept saying that I can do any mods to the car as long as the dealer ship put it on. I wanted that in writing but after being there for over 6 hours. I forgot and left. Well now the Service manager John is saying a different story. He's saying that I can't do anything to the car if I want to save my warranty. Does anyone know the truth out their? cuz he said I couldn't even do exhust on it. so What's up with that???:confused:

/off topic
Read your other thread....

/on topic
Well, talking about test drives. There are always two sides to every situation.

Yes, a dealership can approach an individual in a better situation... (perhaps, but not being there I don't know how things went down.... and it's human nature to be biased in your description... no matter how hard you try not to.)

But to the same token... Not many "informed" individuals would EVER by a WRX that has been used as a demo, or test ride car... The reasons go without saying.

Unless you've leased it, and have the warranty, and don't care about things being broke, and don't plan on keeping it, everyone else will care about how the car was treated.

Now... that being said. Most of these dealerships purchase their vehicles outright and then resell them....

As stated earlier 25k is not chump change.... so why should a dealer take the hit to market a car to a MINORITY individual....

And I say minority, because for every person that walks out that door dejected, 10 people will walk in willing to pay top dollar for the car....

Next year.. . Year after... maybe it'll change.... but there is no reason why they need to now.

Jorge (RiftsWRX)
www.ProjectWRX.com




Jorge (RiftsWRX)
www.ProjectWRX.com

Originally posted by WRXtreme78



Schaumburg Honda is crap:D

I COULDN'T AGREE WITH YOU MORE!!! I've been to Schaumburg Honda 3 times, and all 3 times I left angry and confused.. Nobody there speaks clear english, the salesmen are CREEPY (like norman bates creepy) and they are not cordule at all... I will give them one thing, they let me test drive anything. BACK TO THE REX's - I bought mine from Roto Subaru, they were awesome about the test drive and everything else.. But I was talking to the sales manager and salesmen, and they were telling me about all the teenagers that show up in hopped up Civics wearing pants down to their knees.. These guys come in, drive a WRX (beating on it in the process), leave and never come back... So now, even decent dealers think twice before they let just anyone test drive their cars. And when I test drove the WRX at Roto, they did not bitch about me driving it fast... You must have really been beating on the car for them to have sad something. (I test drove 2 WRX's there with 2 different salesmen). I don't blame the dealers for not letting "certain people" test drive cars.. But if you are cordule in attitude and clean and well-groomed, I think it's a given they should let you test drive whatever they have in stock. If the owner of Schaumburg Subaru doesnt want to let people test drive WRX's, I think we should boycott them altogether!

-Sean

i understand the point of view from the dealership, but i don't think its crazy to want a test drive a car before i buy, infact, i believe its a consumer's right. as far the minority buyers, i don't think any potential customers should leave the dealership dejected. what few dollars they lose on demo cars, i think they'll lose a lot more from lost future sales and negative word of mouth.

I wasn't going to post again, but what I read in a post below, just makes me mad. According to "Maciuis"-New WRX owner in Wheeling- (see below), the following is what he experianced yesterday at SoS:

"Well, they let me test drive it before i bought it, and i bought one with no test drive miles. And, no , they didn't run a credit check before i test drove it. They were very nice and cooperative, call them and talk to Tim, the G.M. He's a great guy to deal with."

So SoS IS guilty of "Profiling" their customers.

I came in wearing jeans and a pocket-T, casual, but not sloppy. I was driving a 1999 Camaro SS. I am 36 yrs. old.

I must have triggered a "Red Flag" and was cosidered a test-drive risk. Sorry, but I like to dress casual on the weekends and I'm not going to turn car shopping into a "what should I wear??" event.

Yes, I'm in the purchasing minority, since another 10 customers will gladly pay for the car without a test drive. But as far as customer service goes, people talk allot more about a bad experiance than a good one.........ALLOT more.

3Sides:

I wanted to laugh when I read your reply. Sounds like Tim will be a nice guy if he knows you're from the I-Club, otherwise you're screwed. Sounds like even more profiling. Jerks.

Originally posted by 3Sides
I wasn't going to post again, but what I read in a post below, just makes me mad. According to "Maciuis"-New WRX owner in Wheeling- (see below), the following is what he experianced yesterday at SoS:

"Well, they let me test drive it before i bought it, and i bought one with no test drive miles. And, no , they didn't run a credit check before i test drove it. They were very nice and cooperative, call them and talk to Tim, the G.M. He's a great guy to deal with."

So SoS IS guilty of "Profiling" their customers.

I came in wearing jeans and a pocket-T, casual, but not sloppy. I was driving a 1999 Camaro SS. I am 36 yrs. old.

I must have triggered a "Red Flag" and was cosidered a test-drive risk. Sorry, but I like to dress casual on the weekends and I'm not going to turn car shopping into a "what should I wear??" event.

Yes, I'm in the purchasing minority, since another 10 customers will gladly pay for the car without a test drive. But as far as customer service goes, people talk allot more about a bad experiance than a good one.........ALLOT more.

3-Sides.. That is terrible that they treated you like that.. They are insane for not letting you test drive a WRX by saying you can't afford it!! Don't they know how much insurance on F-Bodies cost's??? You could pay for a WRX with just those insurance payments. Now, if they turn away hot rodding teenagers I fully understand, but to turn away an adult in a late model car? That is ridiculous.. GOTO ROTO in Arlington Heights on Rand Road.. Ask for Charles and tell him Sean Trudeau sent ya'.. He'll treat ya good...

-Sean

amen.

Yeah, i bought my WRX at Schaumburg. I called Tim the day before and told him that i am a frequent visitor on I-Club and want to buy a WRX. He told me to come in and i didn't even ask for a test drive. The salesmen just gave me the keys and said let's go. That was on tuesday, and on saturday i came back and bought the car. Just to let u know, i am 19 years old and am paying for this car by myslef. My dad is with me on the loan, just to reduce the interest rate. Subaru of Schumburg treated me very well and gave me a great deal. Sorry about how they treated u. I love my car and can't wait to brake it in.

They sure have a funny way of doing business at Schaumburg Subaru.. Let's throw keys at teenagers, and not let responsible adults drive our vehicles, even if they beg! They must be owned by Rohrman... -Sean

Dig this: Sat afternoon I actually got a call back from a salesman from SoS who I talked to about 2 months ago. I told him what I was looking for at the time and I figured I'd never hear from him again. Maybe sales are dropping off? Maybe the American car dealers 0% is hurting them?

I'm a new guy considering a WRX in the very near future. Took one out for a test drive at Gerald out in the North Aurora Auto Mall. I had called in sick to work that day and showed up at the dealer with wind breaker pants on and a sweat shirt. The salesman still treated me with much respect and allowed me to take a test drive, no questions asked, even though I'm sure I looked like a scum bag. Anyone else have any experience with Gerald? This will be my first new car purchase on my own.

I was there last week and was told the same thing by the sales manager, but I don't mind. That actually shows some respect for the potential of the cars they do have. I'm 32, race in the SCCA with a full-comp wheel-to-wheel license, wrote for a very populated automotive website and have had press cars in my possession that numbered in the single digits in this country, so it isn't a question of competence. Its a matter of seriousness and ability to purchase. Anyone serious enough to really want to drive one will fill out the credit app. They probably wouldn't even run the thing.

This is a hot car, and every 17 year old kid from here to Anaheim wants a joyride in one. I can understand their reluctance to give a test to just anyone. I really don't think this is a bad thing for any dealer.


dc

I bought a black WRX about 3 weeks ago from Schaumburg dealer in Illinois. I didn't plan on getting one and they didn't have the color I wanted (silver.) It was raining hard that day. I sat down with a salesguy and we started to talk and how I would only take a silver. To make the story short, I got out with a black WRX that was sitting on the showroom floor with 32 miles on it. I needed a car as I sold my previous car in the same morning and had to go to work next day. Intercooler had a couple of dents so I asked them to replace it and I am taking it back next week to have it fixed. Salesguy's name's Tom Carney, really nice young guy. I don't know about the service or parts dept. as I have not had any experience with them.

One thing I noticed that really bothers me is that I am getting a pretty high interest rate (I know it depends on my credit but read on...) which I am planning to refinace. The finance guy told me that if I got an extended wanrraty, my APR would go down. So I ended up getting an extended warranty for $1600 more and my monthy payment was lower than as if I didn't get the extra warranty. Could this be some kind of scam making people to get extended warranty? I called SOA and the person I talked to never heard of such thing.

Funny thing is, when I called him on Monday morning (his name's Dino, btw) and told him I would have it financed somewhere else (by this time, paper work had not been sent to SOA and bank) he said he could probably lower the monthly payment. After hanging up the phone, I got a loan approval from an internet bank with 3% lower APR for REFINANCE. I called Dino back and told him about it. He then went ahead and sent the paper through with my original APR with extended warranty.

I didn't want an extended warranty in the first place but I got one because my payment was actually LESS with the warranty then without. Who wouldn't get it then?

I still feel suspicious about the whole thing and I am waiting to get my registration so I can refinance. Everything was good until I got my APR from the dealer. By the way, how long does it take to get the registration? I need it within 45 days or I lose my low APR. I am currently using my old license plate from my previous car. Am I still getting a new registration?

Also, I was told by SOA that I can get my money back if I cancel the extended warranty within 60-90(I also don't understand what this 60 to 90 days means... is it 60 or 90 days??? geeeeez....) Is this true? If not, there will be one AWFULLY PISSED OFF WRX driver on the road...

Thanks for listening to my gripes..

Doug

Check out my experience with this dealer below.

http://www.i-club.com/forums/showthread.php?s=&threadid=109850

ugh... salesmen... they must be pretty good :D

you wanted silver - took black
you didn't want x-tend warrantee - still got it

well.... your right.. alot of stuff sounds fishy here....

first of all, there shouldn't be any difference in the finance rates between having and NOT having the xtended.... unless the dealer is taking a % of the financing.... that would explain the drop.... you should be able to simply take a loan out to refinance the car NOW.... many banks allow you to get a approval loan even before you buy a car..... and the sooner you refinance... the less interest you will be paying... i advise doing this ASAP...

about your registration... if you had the dealer do registration for you, they should of provided you with a temporary registration and temporary tags..... unless they are transferring your old tags to your new car... but you should still have a temporary registration...

in any case, the bill of sale is proof enough to take a loan out to refinance the car.... i would suggest going to a local bank(preferably with people you know, or you own bank) talk to a person about car loans.... it is likely you can get the loan NOW with the bill of sales, thereby paying the car off sooner.....

if you called SOA about the cancellation, and they said 60-90, do it NOW.... if the dealer refuses to refund you , get a written statement from SOA.. just have them fax it to you....

gl on your financing and drive safely :D

Thanks for the info.

Well, I need a registration to get a loan for refinancing(I asked them specifically), at least from the Internet bank where the rate was the cheapest. From the local bank, I haven't asked what I need but did secure a loan. Maybe I should find out soon...

So am I suppose to get a temp registration?
hmmm... I feel like I've been had... :( but I did get some considerable discount for the car (to make myself feel better..:rolleyes: )

Doug

The cost of that extended warranty is through the roof! No way should it have cost that much...I got a package that recommended a reasonable price for the extended warranty let me see if I can find it...

They most definetly should have given a temp. tag too!

Be careful.

I bought my 97 Legacy with 57,000 miles.(i was the second owner).I went to the dealer and bought a 4 year 48,000 mile SOA warranty for $900. You paid way to much. Cancel it as soon as you can.

You should never buy a car under pressure (ie I gotta get one to go to work) You live and you learn. You still got a wrx :)

Here is a site that everyone should read a good month or more before going to purchase a car.

http://www.carbuyingtips.com

i got some extended warrenty in the mail after I got my car. I don't remember it being anywhere near $1600, maybe $1200 for another 7 years of warrenty or something.

Sounds like typical Dealer stuff.
Subaru os Schaumberg is no different. They are friendly to mods at least.
SOS should have provided you with a orange temp registration permit. I got one when I bought my RS there. Call up, ask for Tim Buti, and ask for the temp permits (He's the manager there)

Just go refinance. I had my loan all setup before I went in to buy. The rates at the dealer where horrible.
As for the extended warrenty, in general these are a bad idea. They get even worse if you plan on doing anything to your car as you will void it. If Subaru says you can cancel it, I would do so immediately.

Well, I have transferred my old plate to the new one.
So does this still entitle me to a temp registration?
Or do I have to wait to get a new one?
I NEED A REGISTRATION CARD!!

Same thing here. I told them i wanted either blue or silver, and they spent all this time trying to sell me a red or white.
So I told them to fugg off and went elsewhere. I close on my blue on on Tuesday.
BTW, they ended up getting a blue one in at Schaumburg and they said they would sell me it for sticker (where the others were 500 over invoice) because blue is more expensive :rolleyes:
I'm not happy with them at all
I talked to Tim and Leatha.

Financing is a major profit center for the dealer as well as extended warranties. They will try to get as much interest from you as they think you will pay. They probably packaged the extended warranty with the lower interest rate figuring that if you did refinance they would still profit from warranty.

That is utter !@#%^& brotha!! Yes I admit dealers on the whole are ARSEHOLES, but as soon as they gave you the "Yeah you get a lower APR if you buy our $1600 extended warranty" you should have got up and left!! I hate to be the one to tell you this, BUT YOU GOT SCREWED!!! Just because Subaru of Schuamburg has a presence on I-Club does not mean you can trust them!! Return your car at once! Call the other dealers in the area, and I'm sure you'll be able to find the silver one you want.

OK, from a former car salesman...

First, about your registration....chill. If you transferred your old plates, you are fine. Your bill of sale showing the transfer serves as your temporary registration card. You should get a permanent one from the state in a few weeks. Although I can't figure out what your registration has to do with your financing. You have your bill of sale, which is proof that you purchased the car, and the date that you did so.

As for your financing, you basically got taken by the dealer. When dealers do financing, they are allowed to set the interest rate wherever they want above the rate the bank gives them. Sweet set-up, no? Basically, so long as you agree to it, they can set it. The higher they get you to agree to, the bigger of a commission they get from the bank. So, what happened here is this: SoS set your interest rate astronomically high, and then baited you into buying the extended warranty by lowering the interest rate enough to more than offset the payment difference with the warranty. Did you look at the rate you signed for? It probably shouldn't have been much more than 7%-7.5%.

If you have the option of getting your own bank financing, I would go with that. It will almost always be a better deal, unless you are getting a special financing rate through the manufacturer (like the Ford/GM/Chrysler 0% that's running right now).

Oh yeah, and NEVER buy a car under pressure. You're just asking to be reamed like this....

I believe you have three days to return the car for a full refund. Maybe this is only in Texas, and it might be too late for you anyway, but it might be worth checking into.

Hopefully your refinance works out. Good luck,

-anders

That whole "three days grace period" is a total myth - it does not exist anywhere.

Check out www.carbuyingtips.com for the best site ever about buying a car

Well, I guess I did fall for that extended warranty scheme.
I wasn't totally get screwed though. Everything was going good until I got the APR which was astronomically high.
Dealer didn't know I needed the car bad because I never told'em.
I bought $26300 (with several options that I was going to get anyway...) sticker for $27000 out the door (not counting that damn extended warranty.) Is that still so bad?

I am refinancing this week to pay them off and get rid of extended warranty.
Thanks for all the advise guys.

For your info, I have 90 days to cancel my extended warranty to get a full refund and I have to do it at the dealer I bought my car from. This information is directly from SOA.

I bought my RS from schaumburg from Leatha and she seemed really nice but they wouldn't give me the total price for the car. It seemed they kept trying to hide things from me. I was only 18 at the time but I got a few mods put on at the dealership and they didn't change the price so I was happy about that. I still think they don't tell you things you ought to know. good luck with that, and ask leatha about her turbo rs.

How can you tell a car salesman is lying?
His lips are moving.

I really hate car dealers. Salesmen suck. Sales managers really suck. Subaru dealers are no better than any other. There is only so much cash in the deal. You have it, they want it. They will do ANYTHING to part you from that cash as quickly as possible. These people would sell their mother if they could. They will develop amnesia as soon as you leave the lot. Get EVERYTHING in writing. Get everthing promised before you leave any payment behind. Do not drool over anything on the lot. Sign NOTHING until you have everything you want out of the deal in writing. Be ready to walk. Never finance at the dealership. Never buy the extended warranty. If you get irritated, walk. Always be ready to walk away. You will still have your cash, and can always make another deal.

Welcome to the world of car buying.

Well, lesson learned......

The reason I am REFINANCING is because the APR's too high and I DON'T WANT the extended warranty. Why did I get it in the first place, you may ask? Dino, the finance manager, at Schaumburg Subaru gave me this ridiculous monthly payment at first with what I think now as more than 16% APR. Now, my credit history isn't prestine but it's not THAT crappy either. Then he started saying how APR would be lowered if I got the extended warranty. Infact, my monthyl payment went down quite a bit after getting the extended warranty but it's ONLY BECAUSE it started out so damn high.
Like I said before, I DON'T WANT ANY EXTENDED WARRANTY!!!
I've been approved for several single digit APR loans so I am going to pay off the car with that.

Doing so will provide me with:
1. Lower APR = Lower monthly payment
2. No exteneded (don't care) = No $1600 added payment to worry about (care very much!)

and yes, I know it's my fault... but I am trying to make better of it as much as I can. I didn't have this kind of problem when I purchased my Eclipse.

Doug

Doug:

Sounds like you are doing the right thing. It's unfortunate that you had to learn this like you did, but now you'll know better next time.

Interesting thing that it's SoS, too. Some people around here just love them, and as I understand Leatha (a salesperson) up there is quite good. However, it seems like anyone that doesn't deal with Leatha comes out ticked off at the treatment that they got. Usually one salesperson doesn't make that big of a difference, especially if the management's mentality is to take people for everything they can get.

Oh, and I will say this...while there are definitely a large percentage of car dealerships and salespeople that are below scum on the evolutionary ladder, there are also some out there that are truly decent to deal with. Much as is the case elsewhere, it's a bit unfair to paint all car dealers and salespeople with the same brush.... (Doug, I know you didn't say this, but the sentiment was expressed earlier.)

I hope you enjoy your car...that's the most important thing!

I think your first mistake was going to the dealership in dire need of a car. I'm glad to hear you didn't tell them that, though... that would be like saying, "I'm going to bend over now." :p At least you're smart enough to try and turn a bad deal into a better one. Alot of folks would just take it and figure they couldn't do better.

For others who are thinking about buying a car, learn something from Doug's experience. Don't walk into a dealership thinking you have to walk out with a car. I actually did the same thing once and got seriously screwed over (on price, though, not on financing). Do your research before hand so you know what you want, and how much you should pay for it. If the first place you go doesn't have what you want, or wants you to pay more for it, then go somewhere else. If anything seems fishy with the financing, go somewhere else. If you don't like the way the salesperson is treating you, go somewhere else. If the coffee is stale, go somewhere else :D See a pattern here?

Jordan

I mentioined this before but by no means I am talking trash about everyone at the dealer. The salesperson I dealt with, Tom Carney, was very nice and I would recommend anyone to go talk to him. I personally had no experience with Leatha. I just don't like the finanace department and how they set my financing options up so that I get screwed either way.

By the way, I went to that car buying tip web site and it was really helpful. I wish I found that site earlier. :rolleyes: :rolleyes: :rolleyes:

Dogu

Maybe my experience is out of the ordinary, but I got my 2002 RS from Don Miller Subaru in Madison, and they were totally decent. I submitted my financing application and they shopped it around to about 8-10 local banks and found me a great APR - great considering my own bank gave me a quote of 2 whole points higher the previous week.

I wasn't forced into the extended warranty, but was just presented it by the finance manager when I was signing. Like a fool I signed on, but when I got home and changed my mind, they had no problem removing the warranty 4 weeks after I bought the car.

~Paul

Damn.. That's a lot... Did you get an Auto/Sedan??? I got a 5spd Wagon Loaded for $25,000 out the door.. I paid "Edmunds Market Value" too.. I could have gotten it cheaper but I didn't feel like negotiating. You paid a lot for that... I am really beginning to dislike SoS... What a bunch of spanks... Dougeefresh, you should be upset with your salesmen. Chances are he orchestrated the deal to rip you off. Let them know your upset.. I know most dealers in nature are pond scum, but there are some decent dealers out there.. (woodfield acura, Roto Subaru, woodfield lexus)... It's ashamed that the Schuamburg Toyota's, Chevy's and Subaru's of the world are ripping every body off. -Sean


Originally posted by Dougeefresh
Well, I guess I did fall for that extended warranty scheme.
I wasn't totally get screwed though. Everything was going good until I got the APR which was astronomically high.
Dealer didn't know I needed the car bad because I never told'em.
I bought $26300 (with several options that I was going to get anyway...) sticker for $27000 out the door (not counting that damn extended warranty.) Is that still so bad?

I am refinancing this week to pay them off and get rid of extended warranty.
Thanks for all the advise guys.

For your info, I have 90 days to cancel my extended warranty to get a full refund and I have to do it at the dealer I bought my car from. This information is directly from SOA.

Originally posted by opusguru
Damn.. That's a lot... Did you get an Auto/Sedan??? I got a 5spd Wagon Loaded for $25,000 out the door.. I paid "Edmunds Market Value" too.. I could have gotten it cheaper but I didn't feel like negotiating. You paid a lot for that...


Well, I don't know what your definition of 'Loaded' means. It would be helpful if you can describe your options in more detail.
I have a sedan which is $500 more to start, compass mirror, premium sound pkg 1, rear spoiler, turbo gauge, upgraded secutrity system, alloy wheel lock and armrest extension which add up to around $26200.

and no, I am not upset with the salesman. He was courteous and I didn't sense like he was pushing me into buying the car.
Like I said, I have no problem with the sales, it's the finance dept. that pisses me off. I know I didn't get the world's best deal and I am sure I can squeeze more discount out of them if I sat there for another 3 hours but I wasn't willing to do that. Sure, I've seen people paying less, but I don't think getting $26200 sticker car for $27000 out-the-door is a rip-off.

Now, if I can only cancel that extended warranty...... :mad: :mad:

Doug

You should be able to cancel the extended warranty. Every one that has ever been offered to me has had a grace period of the length of the factory warranty to get a refund. You should have a couple of years to decide if the warranty is in your best interest. In the mean time the warranty providers are collecting interest on your money. No real biggie. If the car starts spitting parts or you plan to drive the heck out of the thing the option of an extended warranty may be worth it until then.

Originally posted by Dougeefresh


Well, I don't know what your definition of 'Loaded' means. It would be helpful if you can describe your options in more detail.
I have a sedan which is $500 more to start, compass mirror, premium sound pkg 1, rear spoiler, turbo gauge, upgraded secutrity system, alloy wheel lock and armrest extension which add up to around $26200.

and no, I am not upset with the salesman. He was courteous and I didn't sense like he was pushing me into buying the car.
Like I said, I have no problem with the sales, it's the finance dept. that pisses me off. I know I didn't get the world's best deal and I am sure I can squeeze more discount out of them if I sat there for another 3 hours but I wasn't willing to do that. Sure, I've seen people paying less, but I don't think getting $26200 sticker car for $27000 out-the-door is a rip-off.

Now, if I can only cancel that extended warranty...... :mad: :mad:

Doug

I just picked up my blue sedan with all the options above for a little less than 24k :)
I pick it up tomorrow!

Originally posted by pdlindor
Maybe my experience is out of the ordinary, but I got my 2002 RS from Don Miller Subaru in Madison, and they were totally decent. I submitted my financing application and they shopped it around to about 8-10 local banks and found me a great APR - great considering my own bank gave me a quote of 2 whole points higher the previous week.

I wasn't forced into the extended warranty, but was just presented it by the finance manager when I was signing. Like a fool I signed on, but when I got home and changed my mind, they had no problem removing the warranty 4 weeks after I bought the car.

~Paul

HEY!!!
I am in Madison as well. I am dealing with Floyd and Dan Carr (the manager). We should get together some time, esp if you have some mods - I am curious as to some of their value. Email me if you want to get together some time.

Originally posted by dman918


I just picked up my blue sedan with all the options above for a little less than 24k :)
I pick it up tomorrow!

I don't think it's possible to buy a sedan with the same options I listed for 24K OUT-THE-DOOR price. That would make your car price below 22K which is WAY below dealers invoice. I hope you mean 24K for the car which still is a good price...

Doug

Loaded means every available Subaru factory option. (excluding the aftermarket like gauges, etc).. I also got the Short Throw shifter.. Did you get an automatic or manual? I know you didn't get the worlds best deal, but from the looks of it, you have paid the most for a WRX then everyone I've talked too.. On top of that, I have heard nothing but horror stories from SoS.. I am so glad I didn't buy mine from them! From the sound of it, you paid right around sticker... I guess it could be worse...

-Sean


Originally posted by Dougeefresh


Well, I don't know what your definition of 'Loaded' means. It would be helpful if you can describe your options in more detail.
I have a sedan which is $500 more to start, compass mirror, premium sound pkg 1, rear spoiler, turbo gauge, upgraded secutrity system, alloy wheel lock and armrest extension which add up to around $26200.

and no, I am not upset with the salesman. He was courteous and I didn't sense like he was pushing me into buying the car.
Like I said, I have no problem with the sales, it's the finance dept. that pisses me off. I know I didn't get the world's best deal and I am sure I can squeeze more discount out of them if I sat there for another 3 hours but I wasn't willing to do that. Sure, I've seen people paying less, but I don't think getting $26200 sticker car for $27000 out-the-door is a rip-off.

Now, if I can only cancel that extended warranty...... :mad: :mad:

Doug

Originally posted by opusguru
Loaded means every available Subaru factory option. (excluding the aftermarket like gauges, etc).. I also got the Short Throw shifter.. Did you get an automatic or manual? I know you didn't get the worlds best deal, but from the looks of it, you have paid the most for a WRX then everyone I've talked too.. On top of that, I have heard nothing but horror stories from SoS.. I am so glad I didn't buy mine from them! From the sound of it, you paid right around sticker... I guess it could be worse...



Let's do the math. I clearly stated that the STICKER was $26200 and OTD was $27000. Sticker price of $26200 + salestax (8.0%) + Doc. fee($50.48) & title fee($80).

26200 x 1.08 = 28296
28296 + 50.48 + 80 = $28426.48

I paid $27000 for $28426.48 which would be about $1850 less than I have paid if I paid sticker.

Also what does 'every available Subaru factory option (excluding aftermarket)' mean? There are like 20 or more options available from Subaru. You get all that and the cost goes way over $30000. There is no difference between Suabru Factory Options and aftermarket options. Option is option, something you PAY EXTRA to have on your car. In WRX sedan's case, any sticker price that is over $23950 MSRP contains extra options you have to PAY to get.

Doug

There's only like 6 options?? You are ill informed my son.

-Sean

Originally posted by opusguru
There's only like 6 options?? You are ill informed my son.

-Sean

Um... maybe you are seeing something that I am not... :confused: :confused: :confused: Where did you get this '6 options' from? If you read my previous post correctly, it clearly states 20 OR MORe OPTIONS!
I just went to SUBARU site and they got more than 25 options there.

If you are talking about CD Changers and alike(AC, power locks, etc.), those are not considered as options since you cannot pay less to not have those features.

Doug

Ok, if you don't count the convienence groups and such, there are at most 10-12 options.. This is from edmunds.com, if you get the convienence groups, theres only like 6 things you can order. I got Popular Equipment Group 2 (auto dimming mirror/compass, security system), Popular Equipment Group 3A (cargo net, air filter, armrest), rear bumper cover and Stereo system upgrade (orginally ordered the sub but they canceled it).. The only Equipment group I didn't get was 5... I think that was for like floor mats and stuff... Maybe there is more...

Finally got a loan for refinancing today... Whew... and also drove 1.5 hours from Evanston to Schaumburg Subaru to have the intercooler replaced and rust-proofing/paint thingy done. I know, I know... rust proofing is useless... let's not start on that. Intercooler had a few dents on it so it's being replaced.

They loaned me a 2002 Outback H6 3.0 sedan. I LIKE THIS CAR!
It looks nice, drive nice, and got cool interior. It doesn't feel like 212HP though.... Maybe because it's so heavy (3600lbs+)... also, suspension was definitely looser than WRX...
It was cool that they loaned me a more expensive car (although it's only for one day.)

Now, onto cancelling the warranty......

Doug

I really liked the H6 when I test drove it.. Did you get one of the one's with 2 sunroofs? Those are really cool.. The leather is very nice also, and I loved the Mcintosh stereo.. If only I could afford both one of those and a WRX..........

Wow, it comes with 2 sunroofs? and the stereo was McIntosh? Didn't know that. But to tell you the truth, the stereo didn't really impress me. It has controls for bass, MID, and trebble which I thouht was a bit strange... maybe that's why...
Today driving on in rain, I forgot how heavy the car was for a sec and got close(not really close) to rear ending a car. Wasn't even going that fast either...
I would like to see 2 sunroofs version of the car though:rolleyes:

Doug

Hmm... I forget which one I was in but it was the top of the line.... You probably have one without the Mcintosh stereo cos that stereo is great! One of the best sounding car stereo's I've ever heard.... You know what, it's the "VDC" that I test drove.. It's basically Subaru's version of Lexus.. Very cool...

Last Saturday I ordered a Blue Impreza WRX from Subaru of Schaumburg in Schaumburg, Illinois.

First off: I got the deal I wanted, $400.00 over invoice.

That being said:

I called SoS beforehand, told Tim that I was a frequent I-club visitor and asked if he had any WRX's on the lot that were not white or red. He said "No", but did say he had quite a few coming in over the next week or so. He advised me to come in and order one before they hit the floor. If I asked for him he would take care of me.
I was at SoS a good 15 minutes later, asked for Tim and waited. And waited. And waited. Finally a salesperson called Chris (a younger kid) had us sit down and told us that Tim would be right with us. Chris would just start some of the paperwork and check what was available. We went through the incoming car list, and he was somewhat surprised at my knowledge of the Subaru, options, etc. When I mentioned the I-club, he drew a blank. It was vaguely familiar to him :-) Oh well..... Anyway, soon Chris was asking me what I wanted to pay for the car, how I wanted to pay for it, if I had a trade-in, etc... in short, Chris was selling me a car, Tim was nowhere in sight. So I plainly said that I wanted to pay no more than $400 over invoice. According to Chris that was never done. The least they could do was 3% over invoice, which would roughly calculate out to $700.00. So Chris gets up to talk to "his manager" (which just happens to be Tim, the person that was going to "take care of me"), does the obligatory disappearing act for 5 minutes or so, and returns smiling from ear to ear with a sheet of paper. Scribbled on it: $23,152.00 or, as Chris points out: $400.00 over invoice. At this point I am already annoyed that Tim handed me off to Chris, so I take out my calculator and my printout from MSN CarPoint. $21,977 Base + $525 destination + $400 = $22,902. Chris is somewhat flabbergasted, mumbles something about "that's what the boss told me" and retreats for another 5 minute time-out. He comes back, apologizes profusely and explains that Tim accidentally was looking at the wrong vehicle when he calculated the price. Indeed, and my dad was an alien from Uranus! Anyway, same frumpy sheet of paper, new calculation a la SoS: $21,977 + $525 + $150 Advertising co-op= $22,652 + $400 = $23,052. The $150.00 Advertising Co-op rings somewhat true, so I don't even talk about it. Besides, at that point the whole of SoS is starting to get on my nerves. I plunk down $1,000 deposit after Chris assures me that the car will be delivered on Thursday (tomorrow). When I tell them I already have financing through my bank I'm being told they in that casr they'll finish all the paperwork now, invoice the car, and get the administration done with. I politely but firmly inform Chris that I am not handing over the balance of payment on this car until my ass is firmly planted in the car that I have ordered. Again, Chris retreats for a while. It is then that Tim has Chris point out to me that I might want to reconsider and finance through them (although Tim is still somewhere in his Ivory Tower, out of sight) I refuse the offer, in varied shapes and sizes, about 4 times (although, the last offer was 5.5% for 60 months, which was VERY tempting) and leave, without ever having seen or having spoken to Mr. Tim Buti. Unfortunately, as I found out today, this story might not quite be over yet..... more to come later.

I really feel your pain. I was totally fed up with the b.s. from Chicagoland dealers.

I looked at vanbortelsubaru.com, clicked the options I wanted, and came up with 22,590 (speaker upgrade, mirror upgrade, rear diff protector, 5-speed, wagon). I called the 800 number and spoke with a nice salesperson (Patrice Everest). She asked if I wanted to order the car. I said "sure." She said it would be arriving within the month, but a similarly equipped car might be in sooner- would I be interested? "Of course." Two days later, my car (with roof rack crossbars) came in. I flew to Rochester from O'hare (1 hour, 30 minutes, less than $200). Upon landing, I was picked up by someone from the dealership, and 15 minutes later
test driving my car (1.9 miles on the clock). I signed papers, was given instructions on the care and feeding of a WRX, given information on extended warranties, service plans (SoA), and was on my way in less than 40 minutes.

No hassles. No haggling. No doc fee/advertising/special color fees. The only charge (which I was told about in advance) was $40 for New york inspection/transit permit.

When I think of all the time I wasted haggling with salespeople in Chicagoland- I get upset. Instead, a short flight, a pleasant purchase, followed by a 750 mile drive home in a great car... take your pick.:D

Yeah, I was ignored the one time I went in there, so I ended up buying my WRX from Roto... I pretty much live in Palatine too, and Roto is right down the road (on Rand in Arlington Heights).. They were very helpful. My friend Jimmy bought a car from them a couple years back and he has been very pleased.. You should try them out since you are so close. They did not give me any hassel about price, getting extended warranties, using their financing.. etc.. Talk to Charles, he's probably the most humble salesmen I've ever met..

-Sean

NSVD - that's almost the break in mileage in one trip... :lol:

-myk

myk-

That was the idea. Not only was a chunk of change saved, but the hassle time was turned into a nice shakedown trip!

BTW, you can feel the car break-in... i.e., the shifter losing its notchiness, the engine/turbo becoming more responsive...

WHAT A GREAT CAR :D

Huh...perhaps I'll go to Morrie's in MN and do the same. :)

I can go visit my friends up there and pick up a car @ the same time. :)

-myk

I've had some compalints before about their services. I think they read my post and are out to piss me off even more.

I have been trying to cancel my extended warranty for more than 2 months now. They said I need to sign a cancellation form so I drove an hour to get there, signed the form, and gave it to Tim, the manager.

I called Subaru Added Security in December to confirm the cancellation and I found out that the form has not even been submitted. Since then, I have been talking to a rep in SAS and according to her, she asked Schaumburg (specifically, Dino, the finance guy) to send the damn form 4 times and they are yet to send it in. I believe her because I called her about 5 times.

I don't know what the hell they are doing over there but they sure are NOT taking care of customers whom they already sold the cars to.
I am not badmouthing everyone over there. I heard good things about Leath (sales) and had a personally good experience with Tom Carney.

Tim, the manager, should've taken care of this when I went in and signed the form but I guess he didn't do jack. Dino, I gave up on him.
Can people just do their job right the first time?

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

I bought my 2002 wxr wagon from them last week. I knew what i wanted and they had it in stock. I went there looked at the car and bought it. While they were preping the car a saw that it had 3 minor dents. I was assured by leatha that it would be taken care of no big deal. I had to call Leatha about 4 times before i could get her on the line to remind her about my car to which she was supposed to call me back. I waited about 6 hours and become fustrated and called her back wondering if this was ever going to be taken care of. she told that an appointment was set for the following week on Wensday at 10am. I show up at the dealership at 10 sharp to find out that for some reason my appointment for the dent removal was not made. I spent my afternoon waiting. Leatha came to work at 1pm and was told that i was there by another sales person. She was with the red headed guy who takes care of the finance stuff and never bothered to come out and say hi or to see how things were going. I don't want to bitch but this was my first new car buying experience and to tell you the truth its starting to seem like a bad one. Good news is my time wasn't completly wasted the car now looks as it should and after talking with John in service i got a free oil change I know big deal but that's better than nothing. Leatha seemed like a nice person but i'm starting to wonder if she cares about her customers after you leave the dealership. I've yet to receive any form of call back from her or the dealership.

As a newbie new car buyer these are issues that plague all dealerships so I’ve been told. After talking to many people one of whom was a new car salesman I found out that this is part of the new car buying experience at most dealerships in this area. I hate to flame people or in this case a dealership but spending 24K and thinking your not getting the kind of customer service you should can leave a bad taste in your mouth. Bottom line from what I’ve read and what I’ve been told is customer service at most dealerships is marginal at best. I was told that any time you have a problem with a new car you should always try to deal with the sales manager in my case at SOS this was Tim. After calling and talking to Tim and explaining my circumstance Tim wanted me to solely deal with him and our conversation gave me some reassurance that any problems I have or might have will be taken care of. So in my case there was some inconveniences but after talking to the right people my problems were resolved. Far as SOS goes I liked Leatha as a person she was informative and pleasant to deal with. From what I read in this forum she’s probably the only sales person at SOS that you should deal with. My only complaint is she might be a tad too busy to remember about the customers that just bought a car from her.

I just thought I'd share my experience with the Schaumburg Subaru dealership in Illinois.

My wife and I went to Schaumburg Subaru to order a blue WRX sedan with an automatic transmission. We chose to go there because it was the closest Subaru dealership to home. First they promised us that we'll get the car within 6-8 weeks. Ten weeks passed and still no car. They told me that it might take 3 more weeks or maybe even longer. Whenever I give them a call they said they'll call me back on a certain time or day but they never did. I wouldn't have mind waiting to get car longer if they were keeping me updated on the status of the car or if they were being honest with me. Tim, their manager, always gives me a bogus reason on why I still don't have a car. "We're still hunting for it," he said. Hunting? You're suppose to order it 10 weeks ago!! He also told me they were having problems with their shipments due to the snow. The snow Tim? We've had maybe 3 inches of snow so far this year and you're having problems with the shipments because of the snow?

I spoke with other dealerships and they told me they never had problems with their shipments. Someone even suggested that it was either they never ordered the car or they sold the car to someone else for more money like they've done in the past. I went to get my money back a week ago and they said the corporate office will mail me the check in a couple of days. It's been a week and I still haven't received the check. If I don't get anything within the next couple of days not only I will file a complaint with the Better Business Bureau, but I will also contact someone from Fox news to do an expose on that dealership.

I went to another dealership and our new salesman promised us that I'll get the car in three weeks. But because of the bad experience I had with the Schaumburg dealership, I'll believe him when we get it.

I bought my WRX wagon at SoS this week.
Dealt with Leatha who was, as someone else
quoted, 'informative and pleasant'. Did
not like the sales manager (tall guy/goatee).
But, I had been there a couple times for a
few test drives, and liked dealing with Leatha,
so I bought there.
I could have gone to Roto ( .5 mile from me) but
the sales manager there was too obnoxious.
Overall, I didn't mind dealing with them, especially since I paid what I wanted, but we'll
see about follow-up service!

Fred

My first dealing with SoS was fine. They charged me $180 to fix my window which was making a lot of thunking noises not to mention that it wouldn't even go up or down properly. It had previously been worked on by Gerald Subaru (I do not recommend them). To make a long story short, they fixed the window. My only complaint was they didn't wash my car although they did it for the other customers. I'm willing to do more business with them.

Originally posted by mykrrrr
Huh...perhaps I'll go to Morrie's in MN and do the same. :)

I can go visit my friends up there and pick up a car @ the same time. :)

-myk

I caution you on going to moories, they wouldnt even let me test drive their 6000 mile, 26000 dollar demo car (Firm price I might add) without verifying "i was going to pull the trigger" words of the salesman. Now this is after he sees I drove up in a 40 thousand dollar SUV that is bought and all paid for. Bunch of pricks, dont ever go there. I had better luck buying a benz at sears import autos down the street. YOu want a nice sooby dealer in MN go to Bloomington Subaru.

This is my story:

http://www.i-club.com/forums/showthread.php?s=&threadid=126901

and that's only part of it. Buying a car from SoS was an experience I'd just rather forget.
I have no experience yet with the Service Department so I can't comment on that.

Eddy

Here's an e-mail I sent to SoA:

I've purchased a WRX last october. At that time, I also bought an extended warranty for $1600. One month later, I tried to cancel the warranty by submitting a signed cancellation form to the dealer I bought my car from, Schaumburg Subaru in Scahumburg, Illnois. I found this January that my cancellation request went unprocessed which I specifically signed in front of the manager, Tim, at the dealership and handed it to him. I called Dino and Tim numerous times and most of the time, I got greeted by voice messages and had to leave messages. Of course, I get no phone calls back. So, I called Subaru Added Security (SAS) to take care of this matter. I finally got it cancelled on Jan. 22 according to SAS. I've been waiting for the refund check since I paid off the bank that I financed from and have yet to see it. Recently I called SAS to find out the status of the check and Bridget, the representative of SAS, told me that she had checked with Schaumburg Subaru and they claimed that they sent the check out. It's been more than 2 weeks and I have yet to see the check. I called SAS again today and Bridget told me to call Schaumburg Subaru's finance manager and take care of that with him. Dino, the finance manager of Schaumburg Subaru, since quit the position and I wasn't able to talk to Tim.
By looking at the way Schaumburg Subaru handled this matter, I would't be surprised if they still haven't sent the check out.
Do you have any control over your dealerships? I have spent and wasted so much time on this and I am losing my patient fast.
Once they sell the car, it seems like there's virtually no customer service whatsoever. I would appreciate your immediate attention on this matter. Thank you.

Doug

That really sux man. I hate goin' through these long, mind-numbing experiences just cuz one idiot screws up. Hope you get your check soon man.

Thanks. I am trying reeeeaaaaallllyyy hard!
It seems like most Subaru dealers in Illinois have not so pleasant services...

Doug

A mixed review here -

Good sales experience

So-so 1st service experience.

Like a lot of cars I've bought, our '03 Forester had a poor alignment off the boat (we bought it with 22 miles).

Subaru of Schaumburg service was very nice about it, had me bring it in - but they don't have their own alignment machine. They sublet the job to a local tire dealer (Discount Tire) who made it better and worse. Better in that the toe-in on the front is improved, but still pulls to the right.

Worse because the car is now all squirrely. They didn't even touch the rear toe, much less camber or caster (camber only on the back).

I think it's because their alignment machine has only up to the '01 Forester for spec, so they aligned it to the wrong spec, but I don't have the '03 spec to compare it to.

I'll give Gary Lang Subaru in McHenry a shot at it tomorrow and report my experience with them as well.

They are the only people I'd take my SVX to. They have impressed me so far; the parts as well as the service department. They all know me by my first name and great people in general.

my experiences so far have been quite positive but talking to other customers in the waiting lounge they have had some problems as they don't really have any very experienced Sube mechanics. Major repairs are not always getting done correctly the first time. Routine stuff is fine though.
The dealerships compensation package for the techs is bad by industry standards so they go through lots of people.
If you have a car out of warranty and need Sube work in the NW burbs, John Naltsas who is one of the few Subaru certified Senior Master Techs in the Chicago area and who used to be the main tech at what used to be Schaumburg Audi/Subaru (before they dropped Subaru 3 -4 years ago) has set up his own shop in Schaumburg at Import Motors, Morse Rd. Very honest and knows Subes inside out with his eyes closed. The Schaumburg guys call him up for help all the time even though he is persona non grata on the property at the dealer owners instructions!

yea, thats where i got my wrx.....pretty nice guys!

Sales people are great...... Service sucks....

I'll add my 2 cents.

Salespeople were good. I thought I was handled fairly.

Have not had any service yet (thankfully).

Dealer's corporate finance office screwed up my trade-in loan payoff. Took them a full MONTH to payoff my old loan.... so I ended up making payments on both cars 1 month. Grrrrr......

yah i had the same problem there...my payoff took over 3 weeks before i reminded sos to mail it to me. i think it was soa's fault, not sos. after the reminder, i got it in the mail about a week later.

Notfast....

Don't think they screwed up on paying off your loan... They hold out for 30-45 days(after repeated calls and lies of it being sent). The girl that sends the check out told me this.

Originally posted by wrex03
Notfast....

Don't think they screwed up on paying off your loan... They hold out for 30-45 days(after repeated calls and lies of it being sent). The girl that sends the check out told me this.


I wonder if I talked to the same girl? I'm still a little mad at them, by them holding my car and not paying off my loan, it costs ME interest $. Jerks!

I think the Service Center is terrible. I have been there 4 times for the same Loose Gas Cap code and each time they blamed it on me. Even though it came back on in 40 miles and I did not touch the gas cap.

Originally posted by NGNIOUS
I think the Service Center is terrible. I have been there 4 times for the same Loose Gas Cap code and each time they blamed it on me. Even though it came back on in 40 miles and I did not touch the gas cap.

I, too, was not impressed by their "Service" dept. I asked them to fix my rattling glove box (yeah, minor, but really annoying) & they said it was caused by CD cases in the glovebox. Didn't they think about removing those CD cases... basic troublshooting... duuuhhhhh... :rolleyes:

Called both re: clutch shudder. Have had it for 6 months now, 2-3 times a week.
------------------
7/24/03 I called Roto to set up an appt.

Roto: "Doesn't sound like a problem"
Me: "It is a problem for us. Plus, there's a TSB."
Roto: "Listen, we don't work on Subaru clutches."
Me: "What do you mean? You don't ever have to fix Suby clutches?"
Roto: "Just what I'm telling you--after we look at 'em, there's always a reason we end up not covering it, do you understand me? You are doing something wrong."
Me: "I see." *click*

--------------------
7/31/03 My wagon has been at Subaru of Schaumburg all day.
They call.

SOS: "We drove your car, it is perfect. No clutch problem."
Me: "My wife and I both have problems with it, though."
SOS: "Your clutch is perfect, two techs drove it. No problem."
Me: "Based on my description of the shuddering, etc., can you give me some ideas on what might be causing the problem?"
SOS: "There is no problem."
Me: "Are you telling me I'm lying?"
SOS: *silence*


WOW.
For comparison, today I called Schauburg Audi to schedule maintenance for the TT. It was all "yes, sir" "of course, sir", and "yes we will perform that service even though you aren't exhibiting any problems yet."

No more new Subaru's. EVER!

Dude..go to Lynwood Subaru. I know it's a cruise from you, but I'm having mine done next week. They didn't even drive it, just took my word for it. Service rep says if it falls in a certain VIN number range, it's covered. That's it.

I've heard that from a couple guys now, thanks for the heads-up!!
Fred

We just had a very bad experience with Subaru of Schaumburg. We brought in our 98 Forester (70K miles) in because the heat stopped working. We were told that our car had a whole host of things wrong with it including blown head gaskets, cracked oil pan, and many more serious things. They quoted us a cost of 4000-4500 to repair. When asked what our options were if we did not have it fixed they told us they could call a junk yard for us. When we went there to pay the $95 service fee for looking at the car they suddenly changed their toon and asked us about doing a trade in and said they could probably get us a good deal. Kind of ironic when a few hours earlier they said they could call a junk yard for us. We had the car towed out of their to a local mechanic whom we trust. He inspected it thoroughly and knew what they had said was wrong and could only find a few minor things, most being preventitive. Our total bill from him with towing was around $800. Very different than Schaumburg's quote of 4000-4500. Even worse is the fact that the car was drivable and didn't need to be towed. Subura of Schaumburg has completely tainted my image of Subaru. I will likely never buy another Subaru again. This was our first and last dealing with Subaru of Schaumburg. In my opinion they are dishonest sharks.

Well just hit the link and go from there....they are shady and have deceived and hoodwinked many people...please stay away from these guys!

http://forums.nasioc.com/forums/showthread.php?s=&threadid=528788

Anything ever happen of this Nirmit or the "defamation" or "slander" or whatever they called it that they were gonna go after you with?

nope nothing yet (not that it matters cause I haven't done anything wrong)

i might have the mods unlock the threads later this week until I talk to my friend

man i hate these guys :furious:

http://forums.nasioc.com/forums/showthread.php?p=7722337#post7722337

Typical SOS BS.

Well this happen a few months ago. I was driving my car on a 35mhp road going 30mph and my engine makes this HUGE noise and smoke starts spewing out of my Silver 04 WRX. I start to freak out, I was going to be a usher in my cousin's wedding that day. So I pull over all dressed in a tux and look at my engine and all I see is the thick smoke of oil coming out of everywhere. I'm thinking oh great I blew a oil line or the place i got my oil change at messed something up. Well haveing to get to this wedding I leave my car there until it was over. I then call some friends to come by to help me with my car,thinking it might be a quik fix until I can get it to a dealer. Well my one friends points out a HUGE hole in my block. My heart then drops. This car was my baby. I got the money for it by gong to Iraq and saveing for it there. While I was there my g/f broke up with me, several very good men I ave known died, and my father had heart surgery and the only thing that I was able to keep my mind on was this WRX I was gong to get when I made it home safe. Some of you might think it's silly but in a world of hell you grab on to the closet light you can. So there is my presant to myself dead on the side of the road. I call up a friend of mine and I trusted what he said about takeing my car to Subaru of Schaumburg. I told him I have only heard bad things about that dealer. He then tells me they are trying to turn around there image and they have been doing a great job at it. I then ask him will they take my car even if it has after market parts on it. He then said hold on let me call them and see what they say. Well he calls back and he says they will look at it. There is a 50/50 chance of it being coverd right now. So I was like OK what is the price of a tow if they dont cover me. So I take it to them and they get the ok from Subaru's rep. I ask them if its coverd and they said "yes sir we will be able to work on your car under warrenty" Well two months go by with them working on my car while I get a rental they said they would cover under warrenty becouse they dont lone cars out. Time goes on, I'm very polite and cool with them as they are with me. I finaly get the call I've been waiting for "your car is read for pick up" Im like oh thank god. I go in and there is my car. It was like seeing your kid after months of it being in a hospital. I then ask OK what do I hve to sign to get it out of here. They then tell me they didn't finish the work to my car and that I owed the 5.4k worth of parts and serive. My heart dropped. I then told them that my car was under warrinty. They said it wasnt any more the rep from Subaru pulled it from my car becouse of heres the list they told me.

1. I had a after market turbo on my car (its never seen a turbo other then the one it came with) that didnt stick
2. I had a chip on my car(here is another one I found funny) that all so didnt stick
3. The down pipe was blocking my waist gate and it lead to me over boosting and blowing my car up ( becouse that part was on my car)the one they stuck with

So I told them I would have to talk to Subaru of America on this one. I would get back to them. Well then started all of the phone calls to SOA and SOS trying to work this out. I talked to a few lawers and I talked to the local police. They all said what they where doing was wrong. The police couldnt help becouse it was a civil matter. Then the lawers said it would cost as much to use them as it would be just to pay them. So I thought ok Ill save up for the money and then get my car back. a month later this happens----

This is a post I made on another message board-


OK I went to FINALY pick up my car yesterday from Subaru of Schaumburg. When I got to servie I was ready to sell my soul (i.e. max out all my credit cards). I told the guy OK I'm ready to get my car. He said yeah I talked to your father today about it (why didnt he talk to the owner of the car??? THATS ME age 27) Anyway, I said ok I'm ready to pay 3.5k. The guy then said hold on Sir the totaly is 5.4k. I just stop in my tracks. I ask what do you mean I owe 3.5k that is what I worked out with the head of service and Subaru of America. Then I get "sorry sir I know nothing of that". The head of servie (and parts) is no longer with our company) I then stand there stund. I tell him that it is 3.5k I owe him. He says no I told him I dont have 5.4k not even in credit and that I was getting tired of screwing me over in a very normal tone of voice. He then says sorry sir I see no where here anything that your talking about. I then tell him well Ill have to call Subaru of america tomarrow and find out what is going on. He then tells me the rep for subaru is going to be out on manday and that I can talk to him in person. When I was walking out I told my fater what was going on and then I walked back in and he talked to the guy. I guess my father finaly started to get pissed at him. He gives me my phone back and I ask what he said. All he said was I think your phone was having trouble ( I called my father back and it turns out he ripped him a new ass hole and hung up on him). We have been nothing but civil with Subaru and now Ihave been told this is it. Im going to make the rep's and the service guys ears bleed on monday with all the wonderful things I have to tell them. Im going to become nothing but a thorn in there side. Im going to go there everyday. Im even going to find out where the corp office is at and Im going to go there. Im going to call corp everyday. Im going to call the news papers,radio,and TV until Ican get someone to help me out. Im even planing on gettng flyers made and walking all over handing them out. All so Im going to call some buddies and have them call everyone to do the same thing with the calls. This is it I have been way to cool with this people and all of you know that. If anyone wants to join in on telling this dealer how much they suck just ask. Im going to make it my goal n life that no one will ever go to them again.




If you like to help me out with this issue please do so. All so please!!! DO NOT buy a car or get service done by these people!!!! They are horrible and looking to take your money anyway they can. Just look for what others have said about this dealer. They really dont care about you or your car only how much they can get out of you by sucking you clean of all your money!!!!

That totally sucks, I hate when dealers try to rip people off because you have little or no option, once the car was there they probably said they can bill you whatever they want and you'll have to pay. However, usually (and by law, I think) you have to sign something that states the max you are willing to pay. In most cases on the service sheet it says circle one: $200 $300 $400 etc. which is the max they can bill you, and if they got over that amount they must call you and you have to agree with it. Did you sign anything like that?
Plus, never listen to anybody else about where to take your car, if you trust a place, stick with it, if you don't trust a place, do not bring your car there. A lot of dealers reward people if they refer someone else to their place. I remember I got a thing in the mail from the chevy dealer saying how if I refer someone there for anything (sales, service, etc) I get credit there.

Good luck,
Steve

yeah i know this was the first new car I ever bought. So I didnt know what dealer really to go to. Plus I was a VERY new Subaru owner. I'm posting this up everywhere and asking people to contact these following places to help get the word out on this dealer.

Thanks Im looking up all the TV stations, radio and news paper emails and phone numbers I can.

here is the contact info for subaru of america if anyone would like to write them.

SOA (http://www.subaru.com/tools/contactus/index.jsp)

ABC news Chicago (http://abclocal.go.com/wls/news/wls_contactform.html)

CBS Chicago (http://www.cbs2chicago.com/)

NBC Chicago (http://www.nbc5.com/news/index.html)

WGN Chicago (http://wgntv.trb.com/news/?track=nav)

Cicago Tribune (http://www.chicagotribune.com/)

Please help me out email or call one of these places to get my story out and to make sure no one else goes threw this BS!!!
Dealerships have to find out they cant do these types of things topoeple and get away with it. If you have any storys about SOS please PM them to me. I will be more then happy to put your story in with mine when I write the following sites.

I would have replaced all stock parts before taking it to ANY dealer..

in any case, I got screwed by SoS, not NEARLY as badly, but I wish you the best of luck in resolving this issue.

On a serious note we could get like 20+ guys and gals to do a quiet riot. (Go to SoS pretending to want to buy the new STI: ask LOTS of questions, and do it all day) IF this story is exactly how you tell it, and they wont cover it... I wouldn't have a problem flooding thier store with "customers" for a few days. If they went a weekend without a sale, im sure they would start rethinking things =)

yeah this is all a true story. i have been going threw this issue for three to four months now. the most i can ask is for people to write subaru of america and tell them how wrong this type of thing is.

I guess I'm a little confused, did you say your car was bone stock, or did it have an aftermarket turbo, chip, or down pipe? If your car has been modded they can terminate your warranty, period. If it's stock, and they're claiming it's not I'd sue their socks off. If you win the law suit you don't pay court costs, and the lawyers take their share out of the settlement, and your car gets fixed under warranty. I'd sue, if you're sure you're stock.

Rocket's two cents... :)

Sorry to say Im not stock I have a uppipe and cat back exhaust. They did say I was going to be coverd even after i was told the rep looked at it. Then the day before I was to get my car they said I had to pay mad amonts of money tp get it back.

which downpipe did you have? If you can take pictures of the opening and show that its not possible for it to cause the wastegate to stick, I'd take them to court and sue for your damages + lawyer fees.

im with you on this one... i purchased my first subaru from there and i actually got a decent deal - but thats because the sales guy told me he planned on quiting shortly there after and he didnt care about commisions.. haha ... well anyway i went back, with a few minor problems that were all warranty and they still tried to fight me over them, they even told me im once before they did work on my car. (its ok its all warranty) and then tried to charge me before i left. i flipped the **** out and started walking through the dealership around browsing customers telling them about how much the dealer sucked and to NEVER BUY FROM THEM GO SOMEWHERE ELSE!!!! then all of a sudden they were so quick to help me say dont worry about paying it we appologise its all under warranty and oh. heres a free oil change! haha ****in ****ers... im going to send them an email with a link to this page!

I don't know if you can take them to court. My dad was looking through the paper work and there's something in the contract where they have a chance to settle out of court first. That Tom Schimdt is one sneaky fox. My dad caught some "miscalculation" in the paper work and just got a check back for $1000. So everyone look in your paper work and see if all the numbers add up correctly.

man that dude is a shadey mother ****er. hopefully every1 can learn from our mistakes huh?

Let me apologize upfront for this... But...
Am I the only one here that has a hard time believing that you BLEW A HOLE IN YOUR ENGINE BLOCK by driving 35 miles an hour to a wedding?

I mean, seriously... I damaged my engine block (spun a rod bearing) and that was during 130MPH+ driving sustained for minutes at a time. And even then nothing physical happened to the block..
I've heard a lot of bad things about that dealership, but if someone told me that they blew up their (non stock) car by driving 35MPH I too would have a hard time covering it under warranty.
Once again my apologies, but, as I asked originally; Does everyone here really believe the story? :confused:

Seems SOS has gotten some bad press in the past, but I must say that my experience was great. I went in last week with my '06 WRX, looking to get an '07 STi and was treated very well. They sold me the car for $30,650. They have a great inventory, sales staff was respectful and treated me well. It is my understanding that they have a new management staff in there and a fairly new sales staff. Give Bryant (sp?) a call. Tell them you heard about them on NASIOC, I am sure they would be glad to help you out.

Biggest one - after the owner walked in, he started talking to the sales manager and noticed the price the manager was going to sell the car to me for - then he just flipped and started yelling at the manager (f**k this, there's no way I'm going to sell a car at that price, blah blah blah) That (swearing) went on for about 10-15 mins with about 4-6 customers in the show room. Few others had a similar experience with the owner (I found out afterwards). The owner either started swearing at one of his employees or directly told the customer to f**k off or similar...

-Salesman didn't know what he was talking about (new kid, worked there for about 6 months, but still should know what his talking about)

-I told the salesman and the sales manager that I wanted to be under a certain $$$ with tax/title/lic. and he said he can't do that right away, but after adding everything I was actually $300 under the amount I wanted - so I guess either they really don't know what they're doing or he just jumped ahead of himself.

-Ran my credit - even though I said I had an approved loan through my bank already and they said they wouldn't run it.

-Did not conduct its business in good faith during the entire transaction

Subaru of Schaumburg
911 West Higgins Rd
Schaumburg, IL 60195

Well I have seen several nasty reviews about the dealership and I decided to steer clear of them when looking for an STi. As luck would have it though they were the only one that had a white 07. I said Screw it, I will just buy the car there and get any service done at another dealer.

The sales process went pretty smooth. Considering it was a white STi I got it for a good price. the sales manager Tim was a really nice guy and we talked about modifiying his black Demo STI and even using my car as a marketing tool for their dealership. We currently buy parts through them and quite a few of them at that. With the parts account and how nice they were being and the decent price on the car, I decided to pull the trigger and buy the car.

Everything went fine. the car was working great. We did a custom tune via open ECU on the car and it ran strong making 290 whp and 320 Tq with NO MODS and just a flash. I took it to our full course track day and had a blast. At the end of the day The car developed a really bad squeel under boost. We poked around for a bit and It seemed to be the up-pipe gasket. The car had only 500 miles on it so I said screw it. I will have plenty of chances to work on it but this one the dealer is going to handle. Schaumburg had been good up to this point so flashed it back to stock and I took it back to them. The service advisor was super nice and fit me in and readjusted the gasket to eliminate the problem. While it was there they said they were reporting an overboost condition. I told them to leave the ECU alone and I was just going to void the warranty anyway in a few weeks. Despite my wishes they reflashed it anyway.

Well I got the car back and it was running fine....slow as stock...but fine. I went to load the flash map back into the car and no dice. I could not get Access port or OPENecu to flash the car. after countless hours diagnosing the problem I called the dealer and asked if there was any way they could flash it again and that maybe I just got a different map or one that was too current. they agreed

I brought the car in and the technician was able to access the ecu but that he could not load in a new map because there was not one available. I bickered a little back and forth but in the end it got me nowhere. the technician understood my problem but he had nowhere to turn. I then offered the idea of trying another ECU, The technician told me to clear it with the sales manager based on our relationship with the dealer. I walked in and talked with Tim and he was ok with it, but he had to clear it with the owner. I kept reminding them not to worry about the warranty, Im ok with voiding it. I just need to try and get this thing to work. Mind you I was not being rude at all, everyone was being very nice to each other.....then all hell broke loose...

The owner of the dealership came in to the bay with about 5 other customers standing there with service inquirys. He told me square to my face "**** you, you shouldn't of ****ed with the car" Now I was not looking for anything for free, just to try and figure out what was up with the car. If I cannot access the ECU the car is pretty much worthless to me. Tim and the entire staff knows AMS and they knew what we were going to do with the car....its no secret what we do to cars.

Needless to say I gave the owner a piece of my mind and the cowardly little **** wouldn;t even turn around to talk to me. We have since pulled our parts account with them and we will never do business with them again.

If he was willing to talk to us like that with the business we do with them in a month I can't imagine how they would treat some joe off the street.

The moral of the story is nomatter how nice the staff might be or how great of a car/deal they have...do NOT contribute to the owner of the dealership. Had he not been a bitter crippled old man im sure my reaction would of been a little more violent, instead lets sting his pocket book by not sending anyone his way.

Thanks for the reading my rant, I hope you all take it to heart.

Eric

I did the same thing. Bought my car there, was treated poorly and never returned.

why did you give them the info to run your credit?

why did you give them the info to run your credit?

I didn't, they requested it for the actual contract.....and somehow they ended up running my credit...which I found out about a month later (few days ago).

I didn't, they requested it for the actual contract.....and somehow they ended up running my credit...which I found out about a month later (few days ago).

I hope you know that is highly illegal and the dealership can be prosecuted for that, I'd inform your state attorney general's office (thats what they're here for) and let them know they ran your credit without your permission and they'll tear them a new ******* for you.

Don't do business with this dealer!!! They had an Impreza on the lot we wanted to buy. We live in WI. We told them they could charge our credit card and we would come in 5 days to pick up the car. The next day, after they charged our card, they told us we had to pick up the car that day or they weren't holding it for us. We told them we couldn't get down there by then. They said ok we will sell the car to someone else and that would credit our card back. It is now a week later and after SEVERAL calls to them, they still have NOT credited us back. We have to now dispute it with our credit card company.

Don't even go there! Their owner is a prick and Tim there used car sales manager is completely useless.

I have since spoke to the regional Rep for Subaru north america. He was PISSED OFF about our dealings with them.

Eric

I have since spoke to the regional Rep for Subaru north america. He was PISSED OFF about our dealings with them.

Eric

Eric, after your experiences with that dealership, I'm not the least bit surprised Subaru North America is upset with them. Hopefully everything works out.

Best of luck,
Hunter@COBB

Maybe you guy's should learn how to tune a car before you have to go crying to SOS to fix your problem. Then since they didn't fix your problem with aftermarket add-ons your going to bash them online? What did you guys lose all your business blowing up EVO's with your Shi**y work and tuning that your back to blowing up Subaru's again? Hire a experenced turner and real (trained) tech's, so you dont have to rely on your local Mitsubishi, Subaru, or dodge dealership to fix what your problems. You have real nerve to tell people where not to go when you have just proved you don't know what you are doing. If anything I would be avoiding your shop!

It had nothing to do with tuning. The car will not go into test mode and we are investigating as to why. The test mode wire might of been altered and if it was you can bet im going to be much more upset.

I dont think its going to matter but did we wrong you somehow in the past? I would like to know where all this animosity is stemming from. Our Evo business is just as strong as always. We actually just broke the Drag record not to long ago. The subaru is a great car and we saw a great oportunity to improve on it. What Evo or subaru have we ever blown up?

This thread was to warn people about SOS. Look at the other threads in this forum. This isnt an isolated incident. The dealership should be avoided at all costs.


Eric

I had a bad experience wit them just looking for a car...ended up just buying it up in washington instead :lol: but thats too bad...they are a close dealership for a lot of ppl out there.....

one thing i wanted to comment on, a reflash or custom flash on a stock ECU is pretty much unable to be detected by looking thru the subaru diagnostic, so there is really no need to flash it back to stock other than for safe (i guess)

I just wanted to be on the safe side. When the ecu/stock solenoid is being used to control boost they can detect the boost has been increased.

Eric

Maybe you guy should learn how to tune a car before you have to go crying to SOS to fix your problem. Then since you didnt get what you want from SOS your going to bash them online? What did you guys lose all your business blowing up EVO's with your Shi**y work and tuning that your back to blowing up Subaru's again?


oh the plot thickens...acording your profile you work at :drum roll:

Schaumburg of subaru parts..... go figure

Well incase you were wondering here are some thread about your dealership, I am not the only one

Thread about mechanical negligence and excessive use of a customers car (http://forums.nasioc.com/forums/showthread.php?t=1322777)

Thread about a HORRIBLE sales experience (http://forums.nasioc.com/forums/showthread.php?t=1320273)

here is one where they are just about stealing (http://forums.nasioc.com/forums/showthread.php?t=1322194)

These are just three reviews in the first 15 posts in the dealer review section.

But im sure this was all my fault right :rolleyes:

Eric

I can pull up some bad reviews about your shop as well. So go call SOA about us not fixing your modified STI. Dont lie about how much money you spend in your parts department. Your shop is lucky to spend $100.00 a month here compared to the thousands of dollars the other real performance shops(DS1, P&L, GRD) spend here. Just stop with your lies. Its not my fault you hired a bunch of no talent hacks that couldnt even fix a sandwich.

I didnt want you to fix it under warranty, I wanted you to look into it for me. I was willing to pay for it as well. I even told the service writer and Tim the sales manager that I was willing to buy an ecu if that was the issue. I told the technician, the service writer and Tim that I didnt care about my warranty as I was going to modify it much further.

You are right, we dont spend alot of money with you a month. We just got into this. We only spent a few hundred with mitsubishi at first too, that has gotten alot bigger now.

We have since switched to North shore subaru and they are very grateful for our business.

In any event we are tracing the problem down now and I will be sure to post what we find. right now it seems to be an issue with the test mode wire.

Eric

So AMS was willing to drop coin after the dealership flashed the car? And since the dealership flash, the Select Monitor(guess it's the Tough Book nowadays) couldn't communicate with it? That's interesting.



Mika

The ecu would connect but since the car was not in test mode a new map could not be loaded. I am not one to draw conclusions without proof but when the car was fine after it was dropped off you have to be suspicious.

As I stated eariler, I was not looking for a free ride. I was willing to pay to fix the problem. They wouldn't even look at it. instead the owner told me to F**k off.

This is the dealership review section and I think anyone in my shoes (affiliated with a shop or not) would of felt compelled to post this.

The dealer can chime in all they want, these are the facts and future consumers can use this as a tool to decide if they would like to be a patron of SOS.

Eric

We did a custom tune via open ECU on the car and it ran strong making 290 whp and 320 Tq with NO MODS and just a flash. I took it to our full course track day and had a blast.

Good read! Here's the literal bull****-to-english translation for those who are impaired of independent thought:
We ****ed with the ecu, beat the piss out of the car, **** went wrong, then we tried to stick it to SOS...and now were all very angry because SOS wouldnt bend over to get loaded like a shotgun...and i wonder why I have trouble getting an oil change without a dealership questioning my mods...hmm, thanks for ****ing it up for all of us you guys! Real professional!

Does this mean you're gonna read up on my profile to see what you can find to discredit my opinion? Don't you guys have a sandwich to go fix?

Good read! Here's the literal bull****-to-english translation for those who are impaired of independent thought:
We ****ed with the ecu, beat the piss out of the car, **** went wrong, then we tried to stick it to SOS...and now were all very angry because SOS wouldnt bend over to get loaded like a shotgun...and i wonder why I have trouble getting an oil change without a dealership questioning my mods...hmm, thanks for ****ing it up for all of us you guys! Real professional!

Does this mean you're gonna read up on my profile to see what you can find to discredit my opinion? Don't you guys have a sandwich to go fix?

I'm willing to put money that this guy is another SOS employee. I don't think that how the problem occurred is the issue or if it was covered under warranty or not. The problem is the way SOS treats people. If they weren't in a highly populated area I would bet they would be out of business by now. Customer perception is everything and it's not looking to good for SOS. Eric I'm glad you have spoken with the SOA rep. I honestly think SOS needs to get it's license to sell Subaru yanked. I worked in the car business before and I have never heard of such lack of respect and mistreatment towards customers (me being one of them!!). :mad:

I understand that some of SOS's employees on here are quick to defend their employer, but name calling AMS employee's that have NOTHING to do with this situation is just immature and uncalled for. I happen to be one of AMS's techs and I very much take offense to your slandering, Kswiss boy. Some parts guy callin