These guys are awesome. I have bought 2 cars from them and have absolutely no complaints. Ask for Ed Osborne or Bob Rafferty for a superior experiance. I can wait to buy another car from these guys.

yup,
that's where i got my car! Ed Osborne is da man!!! the fat finance guy can be a PITA but all in all that dealership is very good.

I started going to Rafferty for service after a few bad experiences at Eger Subaru in Bridgeport. Prompt, reliable service so far.

I will never EVER deal with Raferty again. Back when I was shopping around for my WRX I called several dealerships to get their "best" price. The best price came down to Raferty and Welsh Subaru. John Willis at Welsh kept telling me that no matter what Raferty offers to always ask him if he could do better. So basically, I played this game for 30-45 minutes where the guy at Raferty said, "enough, I can't beat that price but don't expect to ever get your car serviced here." I even told the guy that he couldn't do that, that it was against the Subaru franchise agreement and he said that he couldn't give a damn about franchise agreements that they were not going to service my vehicle.

BTW I ended up paying $700 over invoice. Ordered the car early March.

I get my service done at Concordville Subaru / Nissan which is rated #2 internally by Subaru. Welsh is #1 but it's a hike from my house to there.

I bought my last subaru from rafferty and was not happy with them. I found their salespeople unstraightforward and the first time I took it in for service, they came up with more b**l***** stuff to do on the car than one could imagine.

A friend whose family has bought at least three cars went there to test drive a WRX and the old salesguy refused to let him!

I started getting my previous car serviced at Wilkie downtown (not a great location, but great service). When it came time to buy my WRX, I went to Wilkie.

Damn I hope rafferty is decent. I will be taking my RS for an inspection there. I'm all worried now...
They are so close to me though.

Originally posted by aliengti
Damn I hope rafferty is decent. I will be taking my RS for an inspection there. I'm all worried now...
They are so close to me though.

i bought my RS from rafferty and have had no problem with the service department...dont worry about it...take it to them and then judge what kinda experience you had there

btw i almost bought a WRX from them and they tried their hardest to accommodate what i wanted to pay but i didnt want to pay over 300 a month...and were cool and they didnt try to hard sell me...i was to upsidedown on my RS loan...so my monthly wouldve been $350

Sounds good. Thanks Brad

Here's my take on them:

Their service is okay. I never had a problem with them until about 6 months ago when, at about 56k miles, I could start to hear my wheel bearings go bad. I took it in 3 different times, but they wouldn't acknowledge it. So I was resigned to driving around on them for the next 6k miles as they got progressively worse. Finally, I took it in for an oil change, and on my reciept it tells me that I have some bad wheel bearings that should be replaced to the tune of ~$600!!!

Needless to say, I was livid. I kept my cool and spoke to a woman there who, in turn, spoke to the regional rep who advised them to replace them under a "good faith" warranty with a copay of $50.:rolleyes: So in the end, I got what I needed, but I paid $50 when I shouldn't have needed to and I wasted a ton of my time.

Also on the same ticket was a suggestion that I replace both of my o2 sensors and cats for $950! All because of a CEL...

Anyhow, I'll still be using them since they're so close to my work and they've done well by me in the past, but I question the skills of their techs now.


Oh, but their parts people are extremely cool.

I go in today for inspection. I'll let you know how I make out.