Has anyone used any of their products yet?? I am thinking of buying thier exhaust system and was looking for some opinions.

Ken Cole at Rally Performance = Good!!!!!

i personally have referred a few people to their site... all of whom have come back and thanked me for doing so!!

havent heard anything bad yet!!!

j.
www.subiegal.com

fantastic. thanks

Ken rocks...

was very helpful...

RallyPerformance is great; customer service is prompt responsive Ken is a honest vendor that will get you the products you ordered and give you tracking numbers that are real. Ken you have earned my buisness a 100 times over. Thanks for the great service and excellent products.............


Sev

Ken is great 2 deal with, I would gladly buy rims from them again!

Shane:cool:

I find Ken very hard to get in touch with.

His products and pricing however are OUTSTANDING! And when you do finally get in contact with him her is very nice and does his best to do all he can for you.

Tats.

I've tried to buy from em a couple of times but never got ahold of em. Hey pick up the phone :)

I've emailed rally performance twice and been trying to geth thru on the phone call week, leaving messages, etc. Still haven't heard anything. Is this normal? I hear such good things about rally performance, but this is getting ridiculus!
Loren

Okay, so they were out of the office for a few days. After they returned, they got back to me quickly. Complaint retracted!
Loren

Hi folks, appreciate all the comments...

Over the past few weeks we have seen a big increase in our business, which is a good thing! It does require some adjustments on our end to keep up with the volume, and I need to hire someone full time or nearly full time just to be posted by the phone.

Until we do this, we are trying to keep up with customer service... apologies for any inconvenience! The best times to catch up with us if you are having difficulty are between 10:00 am and 2:00 pm EST, particularly mid-week. We will try to stay closer with the emails. If you continue to have trouble for a little while until we can spool up to "the next level", please bear with us.

For those on this forum who havent been able to reach us, when I am done here I will email each of you... if you still wish to do business with us, we would be glad to help.

Regards,
Ken Cole
Owner, RallyPerformance

Tried phone and e-mail contact. Never got a call back, and took three days for an e-mail response. Too bad, it looks like they have great quality parts for sale.

Ed

Hello Ed -

Have just sent you an email...

Ken Cole
Rally P

i want to order some MiM wheels, but theyre never home! where are you guys your site is good and i want some rims! Anyone know of any US vendors that sell this "original scoobysport wheel"?

boog

I talked to Ken about 2 weeks ago, and he mentioned that there was only ONE set of thos MiMs left in the UK. They stopped making them. Not sure if they were sold. An issue I had w/them is the et is only +45. Didn't sound very subaru specific. Anyways, good luck. Leave a message w/them.

My dad and I have been trying to order a ss exhaust from ken for almost 4 weeks now. On their site it says they were at the Prescot prorally from teh 3rd thru the 7th. Ken is really a great guy, has been very appologetic about the whole issue, even offered to ship the exhaust for free... but that was two weeks ago with no confirmation nor any sign of the exhaust. just coming from PA to VA I don't think would take that long, but either way a confirmation would be great.
Loren

I ordered an air filter a month ago, but haven't received it yet because of customs issues. They are really hard to get a hold of, but very nice when you finally do. I'm going to be getting my credit card bill in the mail soon and am curious if I've been charged for my filter yet...I'm not sure if a should pay for it if i have no idea if or when I'll get it?

Good guy...good products...good prices.

Hell of a hard guy to get in touch with though.

Tats.

thats all good to hear, guess ill have to buy the more expensive lighter wheels then if they have them... oh well if anyone talks to them please tell them they have buisness waiting for them

Heh. Yike, this looks like a thread worth responding to!

First, on the questions -

The MiM wheels (the original ScoobySport wheel) are indeed about sold out. There is one set of Anthracite left and then they are all gone. If you would like a similar look, however, check out the MiM / Technomag "Detroit" in 18" with a good offset (and price actually). There is a photo of a silver 'Rex with these in silver at the top of the "02 WRX page. Let us know what you think Boog...

On the exhausts:
I do have a few sets in, finally - we had a bit of a double whammy to our supply between the terrorist attack and then delays in the UK. We received the first pallet since September 11 just on Monday, to give you an idea. That had four exhaust systems on it, and more are on order (hopefully leaving the UK late this week, should be five days in transit). Loren, yours is one of the four sitting at the warehouse right now awaiting shipping... hope to send it on Wednesday, but perhaps tomorrow. One system is going to Four Star Motorsports in Canada for a new rally car build = )

We have also been out of ITGs for about six weeks, but thankfully they are nicely in stock at this point. We are going through the backlog now. As to charges, unless there is a special order item or we are doing a group buy, we dont charge your card until the items are shipping from us in Pennsylvania to you.

We do believe that the supply issue is sorted out, as ScoobySport and Hayward & Scott have been quite helpful - I think that everyone is adjusting to demand.

About reaching us -
Here's where we are: The business needs to grow. Jay and I have worked at RallyPerformance part time and it has grown to the point that we are stretching to keep up. We need a full time person, or nearly so, dedicated just to customer service - I hope to hire someone within 2-4 weeks or so. In the meantime, the best time to reach us by phone is from about 9 am - 2pm on Tuesday, Thursday and Friday; failing that, leave a message with your evening callback number and I'll try to hit you in the evenings.

Thanks for the good comments with the bad, it gives us a good feel for what we are doing right and what needs to be fixed. We do try to keep the prices reasonable, and we try to stand behind what we sell. I like to talk to people individually, and sometimes that takes up some precious phone time... but it is worth it to see what everyone is doing with their cars, and to match what they purchase to their hopes for what the car will be for them. That's fun.

Because customer service is important to us, it bothers me to leave people hanging. I intend to fix that for you soon.

Ken Cole
Owner, RallyPerformance

By the way, while we are talking about wheels -

Have been meaning to introduce a higher caliber lightweight wheel that the stock class autocrossers would benefit from in 16". The stock wheels are actually pretty light, but we wanted something lighter and still strong:

The Technomagnesia Racing is a six spoke wheel that looks a lot like a P7, available in Subaru fitment and offset. Get this: In 16", it is 6.5 kg, in 17" it is about 7.5 kg. The price should come in below the cost of the Speedlines, and they are available in white, gold, silver and anthracite. This is also their rally wheel.

Ken:)

Update... I just got my ITG filter last night and it's a def improvement over the stock filter. I knew there would be delays when i ordered it, i just got worried when i tried to e-mail rally performance a few times and i was getting the e-mail returned saying that e-mail address didn't exist. I also wasn't sure about being charged before shipment, thanks for clearing that up...that's what i was mostly concerned about. Otherwise, you guys are great :) I would drop your day jobs and go full force with this stuff, with more time you guys would do a hell of a business.

Thanks for the note! Glad you like the ITG, most people see the turbo spooling fully about 200 RPMs earlier than stock... a nice improvement. We like the engine protection too -

Regards,
Ken

Spoke with Ken last night and ordered some parts for our Impreza rally car. He's busy, but as other's have attested, his customer service and individual attention is beyond reproach!

I'll be purchasing from Ken in the future for sure! Thanks for all the help and good products!

Cheers! John

Hey

We all love that Ken guy !:D :eek: :lol: :p

gotcha

Gino

Red Star Racing

Greetings!
This is the first time I have purchased something from i-club vendors and ÊånC from Rally Performance did not disappoint me.
Everything was on time and without broken promises. I am very thankful and wanted to tell you guys that this is how good service should be.
Thanks again Ken.
Mike. MSko@msn.com

I second the Rally Performance kudos!

Just got my ITG filter for my WRX today. I ordered it on Monday or Tuesday of this week.

Thanks again Ken!

~Allen

Overall, a thumbs up, but I must point out to Ken C that my ITG filter's blue box had been smooshed by someone putting a box on top during shipping and this has bent the wire structure of the air filter and the seal. I was able to bend it back into place, but here's hoping the seal is accurate and tight...

So, while it may just be "an air filter", it was a $52 one, and I expected it to be in pristine shape. It was not, due to improper packing (a label placed on the stock box). Had it been $15, I wouldn't even mention this.

But, like I said, thumbs up overall.

Originally posted by jblaine
So, while it may just be "an air filter", it was a $52 one, and I expected it to be in pristine shape. It was not, due to improper packing (a label placed on the stock box). Had it been $15, I wouldn't even mention this.

But, like I said, thumbs up overall.

Yes, service is fast, but the packaging definitely needs work - I order the $300 STi hood scoop, and THAT also is just a label slapped on the OEM box. And there is ZERO packaging inside the oem box except some sort of fabric to keep it from scratching.

Good thing nothing broke on that $300 piece of plastic though, I'll give you that.

I bought a set of samco intercooler hoese from Ken.

I got everything just as promised. I do business with them again. Friendly emails.

Bill

Not the best communication in the world. But my filter got to me when Ken said it would.

Hi Guys

Its good to read that the supply chain is coming up to speed and to see that Ken's expansion plans are coming on line.

When deciding who to appoint as our US distributor, we chose Rally Performance because of Ken's attitude to customer support.

Whilst other companies were offering to take $xM a year from us via on-line sales, Ken offered the same personal contact and involvement with his customers that has built our reputation in Europe.

Having distributors in Northern, Western and Eastern Europe, plus our own UK market, means that we have to plan production quite someway ahead and we were initially caught out by the strength of US demand. Scoobysport are by far the largest customers to all of its supplying manufacturers and when you account for 40% of a companies business, they sometimes need a lot of encouragement to let this be 70%. "Eggs in one basket..." and all that. I have had extensive meetings with all of our main suppliers and they are 100% commited to ensuring that we can meet the delivery times you quite rightly expect. In addition to this, Ken is now managing to hold more products in stock and next day shipment on virtually every item should be achieved early next year.

With Rally Performance, I'm glad that we are able to improve your enjoyment of your Imprezas.

Pete Croney
CEO
Scoobysport

just wanted to add my 2 cents in...rally performance is probably or if not the best place to get your wrx parts or any suby related items. i have purchased the detroits, a bov, and an exhaust system from ken...through red star racing. they are the best bunch of guys to help you fix and modify your car. any bay area wrx owners, i highly suggest you visit red star racing or call them and ask for tito, mert, or gino #510-259-0979. jomel:)

That,s why we teamed up with Ken !! We test all the products as much as possible before we offer it to the public. Glad to serve all the Subaru owners out there and all the motorsports fan.

Thanks

Gino
Red Star Racing
28232 Industrial Blvd. Ste D
Hayward , California
510 259 0979 shop
510 259 0071 fax

POWER DRIFT GRIP
redstarracingsf@aol.com

I doubt anyone out there had more trouble with their order than I did, but I can say Ken more than made up for the trouble I had. I got my ITG air filter/ Scoobysport muffler about 3 weeks ago, and I can say it would have been a big mistake if I would not have held out for the good stuff. The ITG filter in combination with the removal of the intake silencer located in the right fender,has all the advantages of a cold air intake,sound/performance,but is much cheaper. The muffler sounds great, with a deep boxer note. Not like a bug, but alot like a stock 911. Thank you Ken, best of luck.:)

Two phone messages ..... E~Mails and Two weeks and not a word back. I realize Shortstaff + all I am just chompin' at the bit.
..........................
Subaru WRX '02
Car Bio: :D Bone Stock :D
ALSO
2001 Dodge Ram dually TURBODIESEL@ 42 #'s Boost @ 2300 Rpm 385 H.P / 848 FtLbs AMA Roadrace# 605

er wot!

They are around......have you ever thought of contacting one of thier distiributors/install centers...I have gotten all my orders and replies in a timely manner from altitech in Colorado..... :confused:

That did sound harsh. My bad. The thing is from work the phone thing is a major P.I.T.A (Trade center happenings) have ruined our switching router for the phones and calling mass (Anything east of boston) is downright frustrating and to NY.... The same. they promise to have it corrected by this week. But anyways I guess a dealer IS the right way to do things.

Hello all!

Noticed this thread (how could I miss it - wry grin). ToolMan, sent you an email...

Actually, we are even shorter staffed than usual as Jay has been out on holiday - our hope is to finally have customer service help full time by mid December. In the meantime, I apologize that a few folks have been slipping through the cracks - not really a good excuse that you have not gotten anything from us at all.

We now have a message system that allows you to select an appropriate mailbox to leave a message in (general, orders, technical questions and checking on current orders). Remember that we also accept faxed orders (see our contact page at http://www.rallyperformance.com/Contact.htm)

Hope this helps! If we've missed others, please let us know by email: write "you've been missing me" as a subject
Sincerely,
Ken
RallyPerformance :)

Hi Jabo!

I got your phone message that you finally received your muffler :) . Thanks for the kind words...

On the silencer, it really is a nice move to go with the flat panel filter... AND you aren't messing up your mixture since you are staying with the stock airbox. Glad you liked it - the turbo should be hitting peak boost a good 200 RPMS sooner or so...

Thanx Ken, Again I didn't mean to come off sounding like that on the first post. ............. (POST Dramatic Stress .... Get it .....Doh that was bad.) Left another message B.T.W after You.

Hi! Just going through emails, now on the road for Thanksgiving - mind if I get back to you on Friday?

KC

I just want to say I`ve had a very good expirence dealing with Ken and Rally Performance.

Bill

http://www.theunholytrinity.org/cracks_smileys/otn/realhappy/nuts.gif Ken, 2 Lbs of boost at idle to 1100Rpm Found the prob. I thought it was wierd when I talked to ya and it wasn't hitting like no lag (hence the prespool 2 lbs) but read fine to 42 lbs in the normal rev range. So I pulled over and popped the hood to take a look. This is where it gets funny/wierd. followed the line from the intake to the guage to find the nylon line pinched under the guage pod. http://www.freakygamers.com/smilies/s/otn/other/11doh.gif So upon straightening out the line BING!! back to normal until the line cracked and I had to listen to a whoopie cushion on crack whistling in my a~pillar for an hour home http://www.freakygamers.com/smilies/s/ups/icis/ices_rofl.gif . But anyways I hope and wish All A Happy Thanksgiving http://www.theunholytrinity.org/cracks_smileys/otn/party/beerchug.gif

Ken,
I just sent you another email asking about the LEDA coil-overs (option B). As I am choosing a suspension to purchase in the next week or so, I need feedback. Thanks!

Chris

Ken,

Left messages, sent e-mails nothing in return. Now going on about 3 weeks. Even had to call Pete at ScoobySport to get questions answered. Pete advised that things should be better after January.

Wish I could treat my customers like this. Unfortuately if I did I would have been out of business along time ago.

Hope to hear from you.

Matt

when I first contacted ken on october 17th I found him to be a pleasure to deal with so much so that i placed an order...fast forward to november 29th...still no part and i haven't been able to get in contact with ken (in his defense i did receive a phone call on nov. 28th stating that the parts should have shipped on either monday or tuesday of this week)...well the order hasn't been charged to my credit card yet and i still don't have any parts.


what gives...my patience is wearing thin:confused:

Hi guys - got your messages, working through the email and voice mail today. Jay will be back halfway through this coming week, which should be a big help digging out of the hole.

Sent emails to each of you, thanks for your patience and for the feedback here.

Ken

Just a note -

Unless you have ordered a special order item (non-inventory) we do not run your credit card early... typically it is run at or just before shipping.

Hope this helps -

Ken

Chris,

Searching through for your email now...

Ken

Cool, Thanks:)

Ken, If you cant find my E-Mail. This is what I want to know about your LEDA option B coil-overs for the GC-8.
1. What is different about the scoobysport LEDA coil-overs you sell and the non scoobysport ones?
2. What are the spring rates(lbs./in., please)?
3. Are the spring rates optional?

Thanks,

Chris

en, this is getting annoying. Why cant I get some answers on the questions I have asked repetedly over the past few months?:mad:

Er, that was strange, thought we had emailed you offline -

Anyway, as to your questions:

1) There is no difference, we deal with ScoobySport and with Leda actually. The Option B is the same setup, no changes... but ScoobySport works closely with Leda on anything that they do for the Impreza

2.) The Spring rates are 325 front, 225 rear for the new car; I believe that this is a tad lighter for the GC8 (we go up a bit on the rear for the wagons).

3.) If you would like a special order, Leda may just work with it... what did you have in mind?

Hope this helps...
Ken

Ken-

It looks like you're keeping an eye on this post, so I'll ask you here...

Also, on December 3rd, I emailed you an order for a ScoobySport turbo back system (minus the front center pipe) and an ITG panel filter. When can I expect to receive my stuff? If you don't have everything in stock, when will you get more?

I haven't heard from either you or Gino at Red Star Racing since I've placed the order, so I'm kinda curious as to what's going on. My money is ready to go as soon as you're ready to ship everything out.

If you don't want to discuss this on the board, you can go ahead and email me at thebusiness999@aol.com

Thanks,
Paul

Ken,
Thank You. I understand completely:D

Looks like you are sometimes monitoring this post, so I'll try here since the dozen or so emails to you don't seem to be getting noticed...:confused: I paypaled you almost 60 days ago for the SAMCO intercooler hoses... no hoses yet received and no refund or contact either. Could you please contact me and let me know when I'm getting either a paypal refund or the parts...?

Thanks

RW -

Thanks for the post, we are wrestling with the email backlog over the weekend... Two more boxes of Samcos arrived on Friday, we should be able to get them out to you early this week -

Ken

Originally posted by Ken C
RW -

Thanks for the post, we are wrestling with the email backlog over the weekend... Two more boxes of Samcos arrived on Friday, we should be able to get them out to you early this week -

Ken


I also would like to know where my black hoses are.... paypal'd you awhile ago and I haven't had a reply from you yet. :mad:

Ken-

...

Hopefully you'll respond this time...

Cool, you did. It was cool talkin to you Ken, we'll do more business in the future :cool:

Thanks,
Paul
thebusiness999@aol.com

Glad to finally get through to you - I was getting worried that something had happened... Actually, at this point, what I really want to do is just cancel my order and get a paypal refund - it's been so long that I've already moved on to getting a different intercooler setup. If I get these hoses then I'll just be placing them on the private classifieds the next day...

Thanks

RW -

Just posted a refund to you via PayPal; thanks for your patience, and hopefully we can win your business in the future.

Best Regards,
Ken Cole

Thanks Ken- I'm sure that I'll be back again in the future. I understand that sometimes things get overwhelmed - glad to hear your adding more support staff.

Paul,

Good talking with you tonight! Hope to have your order out on Wednesday.

Ken

Ken C

I called you today and left a msg re: my hoses. Hope to hear from you soon. Thanks.

-Bryan C.

KEN!!

I only emailed you a few days ago but I noticed that you have an eye on this thread...

My brand new Scooby Sport cat-back system is too long, causing hangers to stretch, tip to stick out too far and making it impossible to fit hard exhaust hangers. In fact, there is only 1/4" clearance b/w the pipe and the drive train.

There are no leaks and all flanges are tight. Also, I had to use an aftermarket bolt/spring to fit the flange. I'm not happy.

Scooby Don't also has the same problem.

What gives? What's the plan? Is Scooby Sport in th UK aware of this?

I'm not going to cut the pipe because it will disrupt flow, it will cost me money and I shouldn't have to do this. If the pipe is not the correct lenght a replacement should be forthcoming.

I've been happy with Ken's service so far but this will be a true test of his comittment. Let us know, Ken

Mark

Mark,

Thanks for your message -

All of the ScoobySport pieces fit quite well, which leads me to believe that you have received the wrong pieces! My first guess is that your center rear pipes are too long if this is happening. It is conceivable that some STi V center rears got in with our shipment which are just slightly longer than our WRX centers.

I'll ship out another center rear pipe to you right away; hopefully this will cure the problem. If they do fit, please return the old pipe to me when practical, and let me know the cost; I will credit your card for the expense of sending it back.

On the bolts: The factory bolts are just a tad too short for some of the joints; our system does require that you use longer bolts and we recommend stainless as aluminum and stainless steel don't get along well together.

Hope this helps. Mark, what is ScoobyDont's real name? Perhaps you could pass this on to him for me; as soon as I track him down I will also send him a pipe.

Ken Cole

Bryan C:

Sent a message on the Samco GB thread - you ordered black, I believe, and they are also on the way to you...

Ken

Ken, My email was going crazy, i sent you about 8 too many emails. Just wanted to check that you got paypal for the itg filter. You responded soo fast the first time i emailed you that 2 days after the second em,ail i was freaking out. thought i emaild wron person. but anyway just checking in with my order.



Shawn
mazari@astound.net

Ken, I've emailed scooby don't and he'll get in touch with you.

A new center rear section would be nice. I'm using galvenized bolts on mine.

Hope it works out, and thanks for the reply.

mark

Ken, I emailed you... your PM box was full... :)

Thanks,
Scooby Don't

Originally posted by Ken C
Mark, what is ScoobyDont's real name? Perhaps you could pass this on to him for me; as soon as I track him down I will also send him a pipe.

Ken Cole

Hey happy h-days! anyways give a shout when you get a sec. (inbox full) being there aren't any BIG boxes arround I might be able to SAFELY order my exhaust (uppie , downey , lefty , rightie :D ) and intake Plumbing?

Hey Ken,

Just wanted to get an update on a replacement rear mid section for myself and Scooby Don't. You said you'd send a replacement pipe soon.

Thanks,

Mark

Hello Mark!

Just sent you an email...

Ken

Hey ken.. don't forget about the exhaust gb thread.. Abel and I are still keeping it alive :D Maybe you could shoot us an update?

Hehe - ag, Its ALIIIIIIIVE!!!

:D

Will go over and check it out, had no idea that you guys were keeping it going! Good to hear from you -

KC

Hey Ken have you received any of my recent emails?

Phil

Ken,

You're probably very busy and that's why I've gotten no response in a while. I'm still giving you the benefit.

Scooby Don't and I have long center rear section. The replacement piece you sent to him is still too long. This is dragging on too long, I think, and I think it'd be easy to just get a local shop to modify the offending pipe (if possible) and invoice you for the charges. My hangers are being stretched and I don't know if they'll last as a result.

The exhaust sounds good but the two of us are the only ones that have fitment issues.

Please impress me.

Mark

Thanks for the update on Scooby Don't - I somehow thought that his problems had been fixed, will get up with him as well.

Did you receive your replacement pipe? If so, that obviously did not fix the issues...

Perhaps we could have a phone discussion about this at your convenience? I'd like to drive into a fix for you as we typically don't have fitment trouble... Thanks for your patience!

Ken

i'd like to give some kudos to Ken, rally performance, and scoobysports as well... These guys are very good at what they do, and have some awesome products.

-Nathan
hey ken, any updates on the CEL fix?

Originally posted by nmyeti
i'd like to give some kudos to Ken, rally performance, and scoobysports as well... These guys are very good at what they do, and have some awesome products.

-Nathan
hey ken, any updates on the CEL fix?

I talked to Jason at Rallyperformance yesterday (I keep forgetting his name so I apologize if I messed up). Anyway, he said they had some coming over on a pallet that should have been shipped yesterday. I was under the impression that they had shipped alot sooner.. but that is what he told me.

Thanks guys!

We thought that the CEL fixes were coming with the last shipment that arrived (early this week) but found that they are coming on the next pallet (departed today, will be here next week - first week in Feb).

There are 20 CEL fixes on that pallet, with more coming (we have 75 on order total). We will start shipping chronologically - should just barely get to those of you who were in the infamous exhaust buy on this shipment, but will have to continue perhaps with the next set.

Regards,
Ken

Lenyx,

Have been thinking about drivetrain resistance and your issue - what fluids are you using in your tranny and diffs? We like Redline MTL, or a similar oil... costly but worth it. I'd use a heavier Redline gear oil in the rear diff, stay with the viscosity in the manual or your preference. The stuff really does help with driveline power loss.

Also, we have been put onto Royal Purple motor oil... it is no kidding worth 5hp, we know the guy that was present at the dyno runs and he kept trying to disprove it... now is touting the stuff himself. RedLine, Amsoil and others are also good, but Royal Purple may be the best.

On the dyno - big dyno run this weekend in the UK, should get some nice figures to post with different sections of the system, of course on UK cars.

Ken

NATE!

12.3??? That's superb, I was going to ask how the car has been but I see = )

Ken

Ken, I've been using Mobil dino oil since the beginning in the engine... haven't touched the transmission fluid yet.

At the point I'm leaning towards 3 things that could be the cause of the problem.

1. My air filter. I'm not so sure I closed the air box properly after I installed it. A leaky intake could probably have dragged my hp down.

2. My CEL.. nobody has confirmed for me whether or not the o2 sensors in the exhaust play any sort of major role in determining A/F ratio. From what I've read.. they do affect it at least a little.. from my understanding the car tries to adjust a/f and timing to get the cleanest burn possible.

3. Winter gas. I'm not really leaning towards this one as much since everyone else there was running off of pump gas as well.

I've secured the air box properly.. once you send me a cel fix I'm going to reset the ecu and go for another dyno run. I'm hoping I won't have the same results.

Originally posted by Ken C
NATE!

12.3??? That's superb, I was going to ask how the car has been but I see = )

Ken


Ken
The car is a monster... and even more so now that i finally have a larger turbo (even larger than the one i ran in that time listed in my profile) on the car... the scoobysports system has served me well...

-Nathan

How many miles are on the car at this point? We like using a crappy oil in the engine for the first few k miles, then switching to a better oil after initial break in... not that this would cause the problem mind you, just a tangent.

Interesting thought on the CEL. I'll get you one as soon as possible -

KC

Originally posted by Ken C
How many miles are on the car at this point? We like using a crappy oil in the engine for the first few k miles, then switching to a better oil after initial break in... not that this would cause the problem mind you, just a tangent.

Interesting thought on the CEL. I'll get you one as soon as possible -

KC

I'm at just under 10k right now.

PM'd you and sent email(s)...
Brian

Hey Ken could you respond to one of my emails or return my phone call?

Thanks, Phil

Hi Ken,

I emailed you, stating that the replacement pipe hasn't been sent. If you could email me back I will give you my address in Canada to send the pipe to.

Mark

Hi Mark!

Sending you an email now. Phil and Brian, confirming that you have a response from one of us here...

Ken

Well, I have to say that Ralley Performance is a good company and they have tried to right my wrong. I had order some Speedline wheels in September of 2001 and I still can't put them on my car. One was damaged in transit by UPS. Maybe due to the fact that they were in stock packaging, maybe because UPS treated them like crap. Then my local tire shop decided scratching the crap out of the other was a good idea. But that was all at least 4 months ago. To make things worse I have three sets of lugnuts for my Subaru and one set for I don't know what. I haven't got a new set of lugs nor the two wheels that were ordered 4 months ago. Apparently this has something to do with Scooby Sport in the UK or Speedline in Italy. Either way I have four wheels and tires that would do for now only I have 3 sets of lugs. I am very disappointed in that fact, but I would like to repeat it appears that Rally Performance is doing an adequate job of getting this taken care of. However, I still have no idea when these wheels are coming. So buy Speedlines at your own risk! Thanks for listening to me rant.

James M. Moore

Your post is well taken James - and you've certainly had a long wait with these. James had bought the Speedlines in 17" from us, and actually the 17s are not a commonly stocked item... ScoobySport has also had a hard time getting these in from the factory, and have not seen any since James' original order. I have gotten an encouraging word on them however and do hope to have them soon.

In the meantime, I can get you the lug nuts immediately - will confess that we were so focused on the wheels that the lug nuts had slipped our mind. I will cannibalize a set from one of the 18" wheels in existing stock and get them to you.

We have not seen this problem with the 18" Speedlines, only the 17s - and as a result I have been informing customers of the supply problem on the 17" size.

Thanks for your patience, and your professional approach to this - hope to have it resolved for you soon.

Regards,
Ken Cole
Rally Performance

Ken,
Any news on the CEL fix?

-Nathan

Hi Nate!

Yep, have gotten the first 20 in and are going through sending them out now... had to get them out in the order that the downpipes were first sold in for the new car. I believe that you are in the end of this first batch, yours should be going out early this week!

... so is your car past 400 hp yet?


Ken
RP

Originally posted by Ken C
Hi Nate!

Yep, have gotten the first 20 in and are going through sending them out now... had to get them out in the order that the downpipes were first sold in for the new car. I believe that you are in the end of this first batch, yours should be going out early this week!

... so is your car past 400 hp yet?


Ken
RP

Ken,
thanks, its nice to know that these are finally comming...

anyway, as for your question about the HP... i am looking to have about that much at the wheels by this time next month. I have a T3/T4, 660cc injectors, a new A/L intercooler and lots of other little goodies that are going to be installed and dyno tuned in the next few weeks.

Don't know if i'll make the first 2002 wrx into the 11s over here, but i expect to very deep 11s when the time comes for me to run at the strip again.

The real trick has been keeping life easy on the transmission. The clutch gave out at low 12s. Replaced that with a nice AP group N rally clutch (highly recomend this to anyone looking to go easy on their transmission but needs more holding power) and so far so good. There is either something about my granny shifting driving style that keeps this thing alive or somehow i got a factory freak...

This season should be fun... Stroker motor, dog box, and LOTS more boost...

thanks again on the CEL eliminators... i have moved since you sold me the exhaust though... i'll pm you my address.

-Nathan

Ken Cole,

I should have mentioned that I bought these 17" with the knowledge that they where not nearly as popular as the 18" I just wasn't aware that they were this rare. Anyway, Ken has been diligantly working with Scoobysport and Speedline to get these. Thank you Ken for you help and thanks for getting me some lugs.

James

I am livid, I was promised by both parties Rally Performance and ScoobySports that I would have my exhaust ,uppipe and CEL fix this week. 10 to 14 days was told to me by RP and the sales guy at SS told me my system was shipping on monday the 18th -72 hrs from monday I'd be looking at what I spent $1480 on Mar 6th ..I have not received my system nor have I got a Tracking Number and noone has emailed or called me to let me know things are going smoothly. OH and the best part is that RP was closed today and so was SS. I won't be able to talk to anyone till tuesday of next week. Jesus H Christ can't anyone take care of their customer anymore. Man if someone dropped almost $1500 with me I'd call to check up and see how things are going.



:mad: Tap Tap Tap Tap

Well, all I can say is be patient. I was ready to write them off but they are pretty busy. I had an issue with a pipe being the wrong size and Ken took care of it, in due time. He agreed to cover the cost of shipping as well.

I've sent them a very important email last week but I know they'll respond. Ken's good guy, and he knows the value of the Subaru community and not to shaft anyone on this forum.

Good luck,

Mark

I got a Prompt call this morning abouth this situation. Everyone is on the same track now.My order got misplaced in a parts not ready folder.

If you want a scoobysport you have to be prepared to wait. I had to for about 5 months from two different places. It's well worth the wait.

-Wes

TXjunglist -

Was on the phone with the UK today about your shipment - I believe Jay also was checking up for you, glad to see that it is resolved so far... please let us know when you have received it, if you wish! I think you'll like the system.


Mark -

I went back through my emails, and can't seem to find one from you... would you mind dropping us another line at info@rallyperformance.com? been having trouble with the 'ken@...address, trying to get it straightened out.

Was the message regarding the illustrious center pipe, perhaps?

Thanks for the kind words.

Thanks!
Ken

I too ordered weeks ago and was told 10-14 business days for Brake kit. I received an email yesterday after many attempts at contact saying they had not shipped because they were waiting on the Goodridge brake lines??!! Come on, those can be found at my local performance store any day of the week guys. No more BS. I talked to you guys last week trying to get shipping info and you told me it had shipped earlier last week from SS!? I realize you're busy but you didnt have to BS me guys. I have tried for two days now to get ahold of anyone thru phone and email with no luck. I start track time this weekend and wanted to overnite from somewhere else but i guess ill sit out now waitin to tallk with you guys. Not appreciated fellas.

Dave R
dave.r3@cox.net

Dood I feel your pain . I got my exhaust yesterday and oh Jesus was it worth the wait. Call Jay and make him get them in line. He wants to help. Trust me Jay is a good guy. Scoobysport was good about paying to ship 2 day fed ex.

Thats the problem, ive been calling and once in 2 weeks has someone anwered the phone! That was the time they told me it was confirmed shipped. Well the Email today said "sorry, it didnt ship and will be another week until it does. " Burned again i guess???!

Drexel,

My apologies for the difficulty that you've had - perhaps this will help:

In the last two weeks, ScoobySport has been working hard to keep up as they are shorthanded in the UK and training a few new people. They ship to not only the US, but their UK dealers and to dealers throughout Europe.

Typically, we manage inventory by keeping stock in our warehouse and simultaneously tapping the UK store for drop shipments as needed. To help in catching up with the drop shipping backlog, we have placed a few larger orders to beef up our US inventory... but your order got caught in the meantime.

We don't give BS, if we tell you something it is our honest belief that it has happened. We have very aggressive return and support policies, because that is how I like to be treated when I buy things myself... and because we know our products. We are open for telephone orders and service a minimum of 9-3 EST every day; if you get the machine then one or both of us is at the warehouse and will be back shortly.

I hope to have this resolved for you shortly - we will be open after Easter on Tuesday, feel free to give a call. In the meantime I will check on your shipment!

Regards, and apologies
Ken Cole
Owner, Rally Performance
ScoobySport North America

Ken,

I've re-sent the original email regarding my problem. It's a mess, please respond, or call me, you have my number.

Mark

Ive left a couple emails and phone messages again, with no reply to any so far.......

Just a follow up here....

Ive left phone messages and multiple emails since my last post(and Kens response) a week ago and no response from anyone on anything. I have tried repeatedly since your post Ken to get ahold of anyone! All I ever get is a machine and NEVER has a call been returned!

My last phone message was to let them know I was going to have to file the credit card claim soon to get the brake kit money back if I didnt hear SOMETHING from ANYONE!

Not that it matters, there was no response to that either, left that message late last week.

Oh well, cross another vendor off the list i guess.
Sorry guys, I really wanted to give you my business. :(

Follow up to follow up...

Just checked my machine and Jay called Friday afternoon.
Says the kit shipped from Scoobysport.
I hope thats the case guys, if so, I'll dump this post.
I have to say though, just a little communication would have gone a long way here! We'll see if the kit shows this time...

Hi

I am waiting now for over 4 month of parts from Scoobysport!!!

The do not reply my emails, they always tell you that the will ship the parts at the "end of the week" , If you are calling them the will do not know anything about your order and so on.

I am responsible within the German Impreza GT Club for the parts and tuning area and I decided now to stop business with Scoobysport due to ther very very poor and slow business.

The parts are in fact good, but I must say that quality is not that good any more as it was in the past.



Frank :-)

I'd pay them a visit. You are too close to not get your parts. Thats like a day drive to go get your stuff. I got my parts from them. I am happy with it all . I did buy the check engine light fix and had my check engine light come on 2 days ago. NOT happy bout that. I payed a extra $60 bux for that light not to come on.

Well, I got an Email from Pete Croney at ScoobySport this morning(the day after i emailed them, very quick!) and he tells me that NO brake kits have shipped for quite some time and they are hoping to get the parts to make that happen soon. From my earlier posts you can see that i have been told twice now from Rally Performance that my kits shipped "last week". Well, I think Ive had my share of dealings with terrible vendors lately and this one isnt any better. My final business with these guys. Hope this helps some others.

:confused: :mad:

Drexel

Drexel,

Spoke with the UK today again - they had been holding your brake kit for want of the Goodridge stainless lines... I have asked that the kit be sent nonetheless, and we can get the lines to you from US stock as necessary.

If you would like to cancel your order I certainly understand, but please know that this problem is not a typical one. Hope we get a chance to win your business in the future...

Ken

On your CEL fix - you are in fact getting a PO420 code again?

We have had only a few problems with this, and we will send you another fix... have found that a few of them are faulty, and the trouble has been remedied by replacing it with a new box.

If you would phone at (814) 274-4860, we will get you a new one out at the end of the week - please also let us know what mods you have on the car currently, and if it is throwing another code that you know, let us know what it is. If you do not know, don't go to effort to find out -

KC

I'd like to take a moment also to address honesty - namely, ours:

I have never liked getting a line from somebody about something I am waiting for, and we have made it a point never to do that to our customers. If we tell you something is a certain way, we truly believe it to be so...

Let me also say that we do service a large number of customers daily, and many of them are quite happy with our service. I'm happy to have this venue as it gives us a sort of "safety valve" to watch for trouble.

Frank, although we have not dealt directly with you, I'd be glad to talk to the UK about whatever issues you have. We have been working to keep quality high, and I know that ScoobySport has as well...

Drexel, I'd like the opportunity to make up the brake trouble to you.

Ken
Rally Performance

I might as well pile on here and list my problem with rally performance. I sent them an email yesterday, basically saying this; "Hi, I want to give you $460 for a downpipe, CEL fix, shipping, and 6% PA sales tax, please send me an invoice or tell me to paypal you the money."

I never got a response. :confused: I know they probably had a lot of emails from the weekend, but when a customer wants to spend a few hundred dollars you should not make him wait, because he may change his mind...

Hi Ken, welcome back. I've gotten the replacement center section but the entire thing, including the muffler piece doesn't fit right. We had to stretch the hangers and twist/heat the supports to clear the pipe from the drive line. Please review your emails and get back to me on this. I'm not happy.

Mark

I just want to jump in here for a second and share some of my experience with Ken.

First off, he was a bit hard to get ahold of, but once we connected, i received very good service from him all though out my sale.

He sold me a full exhaust system, and when i received it, there was a bit of a problem with one of the peices missing. He overnighted the missing peice and a call tag for the extra downpipe that was wrapped up with my system.

I installed the exhaust system, and loved the performance, but found the rear section was a bit too loud for my taste. Ken offered to buy the rear section back from me because i was not quite happy with it.

Ken is a good guy that is dealing with his business exploding because of the WRX. He has never lied to me, and I feel that he is one of the better vendors that i've ever done business with. His greatest fault at this point is that he could really use some help with the phones and email, but that in its self is a testimony to how many people are really happy with his service.

-Nathan
happy rallyperformance customer

Ken,

Thanks for the follow up. My point here is that its gotten pretty bad when the only way to talk to one of you is a random post on I-club. I am a pretty patient guy and was more than willing to work with you. I just never can get ahold of anyone to work it out! The times i have spoken with someone they keep telling me the parts "shipped last week". To your credit, Pete at Scooby Sport sent me an email about their supplier troubles, which are in turn your supplier troubles. But whether SS wasnt honest with you or you werent with me is still the issue. All someone had to say was, "these might be 4-6 weeks out", and i would have understood and been happy to get the honest reply. Mainly because very few vendors give them nowadays! I dont want to rant again, you have my contact info and I would be happy to hear from you whenever its convenient.

Drexel

Drexel,

Understood. In your case, we truthfully did not know that there was going to be a delay on the kits, and have been passing on to you what we knew. We also had a meeting yesterday on phone and email volume in an effort to improve things - we will get to you -


Mark,

Did you have the guys at FourStar do the work? I can get up with them to see what had to go into it. Perhaps we can talk by phone about what the problem is, does the rear midpipe appear to be too long, or do you have something else squirrely going on?

Corn Picker,

You should be getting an electonic invoice today, we did get your message yesterday.

Also -

Best hours to reach us by phone are 8:30 - 3:00 during the day...

Ken

Mark,

Sorry, I had you mixed up with someone else... I know your issue, and am calling the UK now -

Ken

Ken, I need to know what you plan on doing with my problem.
As I mentioned I have a severe fitment issue with my center section and muffler. I have the old center section (that did not fit) and I need to know where to send it in the Toronto area.
Also, you mentioned that you'd credit my credit card the cost of the brokerage fee.
Again, PLEASE check your email and see what I mean, if was sent from Mark B.

Thank you

Mark (patiently waiting and hangers stretched, muffler hanging too low) B.

Hi Mark - got back to you via email -

Ken

Ordered a catback scoobysport exhaust for my wrx from them. Service was awesome, everything arrived as is and described. No complaints.

H e l l o ... a n y o n e t h e r e ???
http://www.rallyperformance.com

Tried the email, no respond for a while now.
Tried the phone, (814) 274-4860. It is no longer in service.

I ordered and paided for the stage 1+ kit for a while, Jay told me they finally get a guarantee shipment of 35 kits and should be shipping within 2 weeks back in early Sept.

but until today... still no kit and can't get contact ... I am very worry about it. Anyone else recive anything from them lately?


Atten: Jay or Ken C.
If you guys still in business, let us know how to best contact you.

Thanks

I just received an email reply from Jay yesterday. Said that their pallet of exhaust parts has been shipped and should be in their hands in about a week. Don't know anything about the phone number issue though.

DUDE WHERE IS MY CEL FIX ITS BN 3 MONTHS:mad:

Originally posted by fognozl
I just received an email reply from Jay yesterday. Said that their pallet of exhaust parts has been shipped and should be in their hands in about a week. Don't know anything about the phone number issue though.


That is a better news ... I guessed.
I was told something like that back in early Sept. I asked many times in emails about the possible shipment date, but they don't seem to be able to give me a firm answer... then they don't respond my email for a while now. Of course, that's how I found out the phone number is no longer in services...

I hoped they are just busy taking care all the shipments and don't have time to check their messages.

For fairness, Jay provides good services once the communication is established. .. But a message, "hello. we're still here. here is new phone number; your parts will be ready in x week. " would be comfort for those who spent the money but no parts yet.

Thanks

dammit

i requested a refund two days ago
from paypal

i even called and someone answered and said that ken c from iclub was going to take care of it
that he had printed out my email
he even told me the exact refund

:mad:

In fairness to rallyperformance, I was becoming frustrated too so I contacted Scoobysport directly 5 weeks ago and received a very cordial email reply explaining that they were in the middle of switching manufacturers to ensure better quality control. They said that there had been some set backs, but that rallyperformance should have the shipment approx. 2nd or 3rd week of Oct. I think that rallyperformance has just been relaying the info that they were getting from Scoobysport.

Originally posted by fognozl
In fairness to rallyperformance, I was becoming frustrated too so I contacted Scoobysport directly 5 weeks ago and received a very cordial email reply explaining that they were in the middle of switching manufacturers to ensure better quality control. They said that there had been some set backs, but that rallyperformance should have the shipment approx. 2nd or 3rd week of Oct. I think that rallyperformance has just been relaying the info that they were getting from Scoobysport.


what the hell can be taking them so long to:

log onto paypal

send money

tekkgod@yahoo.com

623.00

submit

log off

????

:mad: :mad: :mad: :mad:

Don't know abuot you folks, but I would really like to hear from the Rally performance soon...

a n y o n e THERE? ?
Ken , Jay ????

:(

Just tried the number again today, (814) 274-4860. It is back on services. oh thank goodness. Left the message for call back, hopefully some one will contact me shortly.
I will keep u updated.

Look I know you guys are waiting on your stuff, and you've got money out, but this is Scoobysport for God's sake, I hardly think you're getting screwed.

Chill out a little.


:) -S2-

Originally posted by Siper2
Look I know you guys are waiting on your stuff, and you've got money out, but this is Scoobysport for God's sake, I hardly think you're getting screwed.

Chill out a little.


:) -S2-

chill out for three months with no updates??

i want my money back and i requested it this monday and still nothing
it didnt take me long to send it to them!!!

i dont give a ..... if its scoobysport, i want my money back now!

How many times have you actually tried to contact them?

Write to Ken again, maybe contact Pete Croney at the UK office.

Originally posted by Siper2
How many times have you actually tried to contact them?

Write to Ken again, maybe contact Pete Croney at the UK office.

so many times that the emails i sent them came back as spam blocked

i called them monday and they said they saw the paypal email
and that ken was going to refund it to me

"call me back ... call me back ... call me back... "
"reply my emails...reply my emails...reply my emails..."
"ship me the parts... ship me the parts ... ship me the parts.."

I am using my brain wave power to send message to Rally Performance, Ken & Jay. Maybe this will work.

To be fair, chilling is a bit difficult to do now the credit card company is coming after me for $$....

Do you think they will 'chill out a little' with me?
:mad:

Originally posted by taction
"call me back ... call me back ... call me back... "
"reply my emails...reply my emails...reply my emails..."
"ship me the parts... ship me the parts ... ship me the parts.."

I am using my brain wave power to send message to Rally Performance, Ken & Jay. Maybe this will work.

To be fair, chilling is a bit difficult to do now the credit card company is coming after me for $$....

Do you think they will 'chill out a little' with me?
:mad: :mad:

Hi Rick

Since my last mail to you, we have terminated our relationship with Hayward
and Scott.

Our new exhausts are being produced and we have a pallet going to Rally
Performance. The new parts are quieter from inside the car, although
sounding just as good outside and the flow capacity has been further
improved.

If you still require a refund, I would suggest calling Rally Performance.

Regards

Pete Croney <sales@scoobysport.co.uk>

Just got off phone with Jay at Rally Performance.
They're still in business, just having few crazy weeks.

So, regarding to the phone issue.
They changed the long-distance phone company, then got disconnected for a while, but it's now back to normal.

Then if you're like me waiting for the stage system and been waiting for few months already,
According to Jay, all payments sent to Hayward & Scott; the shipment 'should' shipped from U.K already. Rally performance is now waiting from the US custom for the tracking number. All information should be much clear by next week.

Hopefully shipment will arrive in a week... :confused:

Then if you're like me waiting for the stage system and been waiting for few months already, here is update for you.

Jay said today, the shipment is in Pittsburgh's custom and waiting to be clear. If everything goes right, he should receive either by end of this week or early next week. Then he will be very busy help packing them and shipping them out.

So, hopefully just two more weeks until it show up .... I am keeping my fingers cross.
:rolleyes:

Got email from Ken with tracking numbers.
Now, just need to get tracking number for CEL fix, and parts to be deliever by UPS.

can't wait. Happy again. :)

Hi,

I ordered an ITG air filter from these guys in early January and Paid In Full on 1/3/2003. I have emailed them several days for an update and have not heard anything. They said that stock was depleted but they should have something in the middle of the month (in the initial email back in early January).

Are these guys on vacation or something???

Am I ever going to get my air filter?

FB

Hmm, well I Email KC Cole over there sometimes and responses vary. I always assumed they were just very busy, but I've never ordered anything from them...

Are you using kccole@adelphia.net ? That's the Email address he always uses with me, I assume the address that shows up on their "contact" page must be linked to that one...

-S2-

i had ordered a replacement morette high beam unit from them. 2 weeks went by and i didn't hear anything about shipment or anything. i had to send 2 emails the following week and it took 5 days to get a reply that they were having computer problems. less than a week later my part came in. so maybe they are having more problems?

I ordered my scoobysport from him a year or so ago......was on order.....the GB came through AFTER I ordered mine and everyone eles got theirs. I chased him around for a week or so and finally got my money back. Called mike shields at SPD and had it shipped to me the same day.

Tats.

Thanks for the feedback, although I wish it were better news...

I hope I hear something soon or my airfilter shows up. :(

Take care,

FB

Pick up the phone... call them...wait for 5 minutes (literally) while it rings... and speak to someone. I had to do that to get my exhaust. Remember that they are a small shop with a LOT of business.

Rich

Cool,

I will try calling again during business hours. I'll probably be working from home tomorrow anyway, hehe. I did leave a message, but they prob didn't get to it.

Thanks,

FB

Hi FB!

Sorry you had trouble reaching us on this one - the resupply of filters is we're told sitting on a pallet waiting to depart and will be incoming shortly with other things. If you wish a refund I will paypal to you or refund your card, certainly.

Apologies for the wait, we're focusing on a business expansion plan that will do a few things:

1.) Allow greater exhaust stock so that customers dont have to wait for shipments incoming to get parts

2.) Add another employee dedicated to phone customer service

Things have been especially busy this week, Jay has a sick relative and everything is going on at once. Thanks for hanging in.

Regards,
Ken
RP

Hi,

Thanks for the reply, I won't bother calling. I just wanted to know if the filter was delayed but still coming, or if I had fallen through the cracks. I can definitely understand how it is when things get busy, especially if there is a family issue.

Again, I appreciate the reponse and I can wait patiently until it arrives, now that my mind is at ease.

Take care,

FB

I bought a relacement morette lense from these guys back in Feb and they were nothing but helpful and very informative. Great job, keep up the good work. :D

-Kevin

Ive spoken on the phone with these guys many times and sent many emails. These guys are great. Yes it took a long time to get my exhaust, but it is not there fault. I have nothing but good things to say about them, but if you are in a hurry for parts, they might not be the best vendor becasue they deal with all overseas parts. Def do business with them.

Good and bad.

Bad = Somewhat hard to get ahold of. This made me skeptical at first since literally, you can't get ahold of them easily. Although when you find out they are VERY busy and a small shop it is moderatly understandable. Ken also said they are hiring someone to fix this issue, so no more problem.

Good = Honest. Due to this alone they will get my business again. I called about a scoobysport muffler and Ken was very upfront and honest about it. They informed me they were not in yet and it might be four weeks. Later on I gave them my credit info to charge me and ship when they arrive. Unlike most greedy vendors, they didn't charge me until they shipped it. I really liked that. They weren't just about the money, but customer care.

Everytime I asked a technical question, it was replied to with a reasonable answer with correct information.
Overall, RallyPerformance is a great vendor to do business with.

Im not sure how many other people are having problems with rally performance now but I would not recomend ordering anything from them to anyone. I placed an order for and exhaust back in december and still havent recieved anything from them. I went into this expecting to wait a few months as many people had complained about.Rally performance even said to expect around a two month wait. At first things with rally performance went well I even ordered more parts from them and recieved them within a few days. But as time passed they became harder and harder to get ahold of. First shop hours got cut down. Then they didnt answer phone calls at all. Now they dont even return emails. The only thing i have heard from them in the past few weeks is that Ken thinks they may have shipped the exhaust. I then asked for a tracking numbers or a refund and have not heard back since.

I ordered a Scoobysport package from Rallyperformance in February ($1368.50). My credit card has been debited. Last month they said my parts were coming. I tried calling this week and their phone is disconnected!! Still no response by email, either. :confused:

I sent Scoobysport.uk an email asking for any information, and no response there, either.

I think I've been patient and have followed up appropriately. Is it time to call out the search dogs?

You better call your credit card company and dispute the charge. 2 months is WAY too long.

FYI ScoobySport UK has no affiliation with Rallyperformance.

http://forums.nasioc.com/forums/showthread.php?t=746508

from the Rally Performance website...

"Please Note: Rally Performance is moving! Please excuse the temporary interruption in telephone service. We are in a two stage move process that will wrap up after Memorial Day weekend. We will be catching up with a backlog of customer service and return phone calls. Thanks for your patience!"

I'd be more than a little nervous -

I would also recomend calling your credit card company I doubt you will see your parts. I had to turn it over to my bank.

oops double post

just about year ago
RallyPerformance reflashed my ECU with ECUTek

I never got to run that ECU as my ECU ended up fried.
completely hosed.

At the instruction of Ken Cole
I bought a 2nd ECU - he stated he would reimburse me

He stated that he'd send my ECU off to ECUTek in the UK for analysis.

Several emails.
Several phone calls.

No replies
No refund

I hate to say this
but shop with these folks at your own risk

at this point i'm out over $500
as i had to pay someone ELSE (www.pdxtuning.com)
to get my car sorted CORRECTLY.


my thoughts? avoid em if you value your time and money
Jamie
www.subiegal.com

Does Anyone Know their postal Address?

To all:

I'd like to post here with an explanation, a guarantee, and an apology:

A few months back, I had a major occurance in my personal life that took me away from the business... I am just now getting back. At about this same time, for a number of reasons, I found that the person caring for customer service had stopped responding to emails. The end result is purely my responsibility however.

As of today, we owe several customers their orders, that should have been delivered by now, and they have not been. Some of you have been waiting a long time. I have begun the process of offering either 1.) products or 2.) refunds to everyone still waiting. I will of course waive our standard refund policy and refund the money fully.

Two refunds have already been processed, and we will have all products or refunds out to customers by July 15th. I am guaranteeing this with my own assets if necessary.

Finally, an apology: The way that we have done business in the past few months is not the way that I intended RP to ever do business, and I apologize. It is my fault, and we will fix the issue. Rally Performance has built up a good reputation over the years as a small shop that does good things... and we intend to keep that going.

In the future: We are talking with our UK partner regarding future plans; Since my current situation will allow my focus to remain in ECU mapping and development, we are considering shrinking our product offerings to our specialties - exhausts and ECUs. We may partner with the UK on customer service solutions as well - more on that once all current issues are resolved.

While I will be out Monday through Wednesday of this week, I will be returning on Thursday; if you have outstanding orders to discuss, I will be reaching out to you, or feel free to email / PM me.

Sincerely, and with apologies
Ken Cole
Rally Performance

Jamie,

I'll send you a PM on your ECU - I thought that the second ECU we did for you...(not the first one, from the engine fire car... but the second one) did work well - I may be wrong though.

If you had to pay to have PDX dial it in better for you, then I'll offer to refund you our fees. We've done a lot of ECUs with excellent results, and have a 0% failure rate that we're proud of... so, if you aren't happy, I'm buying.

I'll PM you with my cell phone so we can resolve it -

Regards,
Ken

Hey, Ken, where are you on the projectors for the SRT-4 that everyone sent you money to build prototypes for?
They are pretty mad over there on srtforums.

They want their money back. They are saying they are getting no emails or PMs back from you. From reading the thread, I get the impression you stole their money.

That being said, Morette is beating you to the punch with prototype reflectors.

Repeated emails, private messages and posts on another forum were failed attempts. In an attempt to contact Rally Performance, I must take up a little room on this forum. Please excuse my interruption.

04SEP2004, I offered a deposit for lighting components that were supposedly in the works for SRT-4s. 04JUL2005, no lights, no pictures, no replies, no money.

I want my money and 30 other SRT owners want theirs too. I think one guy paid for his lights in full, in advance.

Note #2: I think Morette-France wants to talk to Rally Performance as well.

Until this matter is solved, I would not suggest dealing with this company. Ken can probably sort everything out for us, I hope.

Thanks for the space Subes, I love all yas.

:banana:

:( i'm still waiting for that refund we discussed ....

Totally unacceptable behavior from this company.

DO NOT DO BUSINESS WITH THIS COMPANY

Rally Performace owes around $2200 to various SRT-4 owners. A project was started and deposits paid starting the first of September. Last post on SRTForums by Rally Performance was 09MAY2005. I come over to NASIOC to check some stuff out and I see Rally Performance posting yet MORE apologies on 19JUN2005. The project is over, we want our money and Rally Performance is hiding like cowards.

WILL NOT reply to emails.

WILL NOT answer the phone.

WILL NOT post any explaination on two message boards.

This is about THE most ridiculous lack of customer service I've seen.

It also appears that Rally Performace has in some way screwed one of the people that they would WANT to take total care of ... SubieGal. And it's sad to see. I've followed SubieGal for quite some time. Rally Performance owes her money too and won't pay up, or even reply to her posts. I do hope you get a refund, Jamie. If I can get Rally Performance to answer my phone calls, I'll ask them about it.

I repeat ... until this matter is solved, DO NOT do ANY business with Rally Performance.

Im wonder how long it will take for the mods to ban rally performance.

Im wonder how long it will take for the mods to ban rally performance.

Or at least remove their vendor status.

Issue is being resolved.

The SRT-4 problems with RallyPerformance are being solved slowly, but by Ken personally. So we can disregard the negativity of my posts for now. He contacted me directly and is trying his best to solve all the problems that have arisen in the past few months.

I hope your problems are solved, SubieGal. I'll keep tabs on the subie world, as we still have something in common ... we love our cars. I think Ken's main enemy here is that he's been overwhelmed with problems caused when he was forced to take off work.

Thanks for not firing up the SRT jokes. We don't sling poop about other cars at SRTForums. Well ... maybe Hondas but doesn't everyone? Stop by sometime and say "hi". See yas on the highways.

:banana: :banana: :banana:

I too am having all issues resolved via Ken. Things are getting back on track.

Just touching base again - SubieGal, sent you the PP; good to resolve with you! We still have to get you out here for an east coast rally, you know...

To all: We've got some positive momentum going again... thanks for bearing with us. Kudos also to Nick for his professionalism, we've been working with him in our efforts as well... his approach of looking at our history, and giving us some monitored time to sorth things out has been superb. Its in everyone's best interests to make sure that people are taken care of... A knee-jerk pull of vendor status would have made what will be a healthy recovery much more difficult, and in the end it'd be harder to make things right with our customers. Thanks Nick -

Sincerely,
Ken Cole
Rally Performance

I ordered a muffler from you guys back in Feb (paid in full) and have yet to receive any word or indication on the status of the order outside of this thread. Voice mailbox is full, e-mails get no response... The order was supposed to be shipped directly to me from the UK. I guess I'm just wondering when/if I'm going to be seeing my muffler or money any time soon...?

Is anyone else getting jerked around on their refunds from Rallyperformance. I now have been told I was going to get a refund two times from Ken and he has not done so. Just like Jason I paid for a muffler in January and have had no response to email or calls until two weeks ago. Ken said he would credit my card but he didn't and now he is not responding to emails again. So much for "positive momentum"

I'm having to re-open my issue because Rally Performace sent me the wrong group n strut tops. Loosk like they must be for the 02+ Impreza since they are much smaller than the ones for the GM6, GC6, or GC8.

So after waiting over a month to get them and waiting another 3 weeks to find the time to install them they turn out to be the wrong ones. :mad:

http://img176.imageshack.us/img176/7059/strut6of.jpg

I have emailed them and will reopen the paypal dispute if I do not get a speedy reply. I'm done messing around.

-Matt. L

:EDIT:

I was sent 4 rear tops. Whatever the case I will phone rallyperf. tomorrow asking for a full refund.

I ordered a muffler from you guys back in Feb (paid in full) and have yet to receive any word or indication on the status of the order outside of this thread. Voice mailbox is full, e-mails get no response... The order was supposed to be shipped directly to me from the UK. I guess I'm just wondering when/if I'm going to be seeing my muffler or money any time soon...?
I apologise- it looks as though I HAVE NOT yet been billed for the muffler. Sorry about that (could have sworn I remember seeing it somewhere...).

I have (finally) received a refund for a performance package that I paid for in February ($1368.50). I won't bore you with the ugly details of what is required to get a refund from Rallyperformance. Dealing with these guys reminds me of William H. Macy's character from the movie "Fargo". I was obviously extremely patient, and heard just one too many excuses and one too many "I'll have it next week". I deposited my refund on 8/17 and so far the check has been good.

Glad to hear you got a refund. I decided to bite the bullet and keep my 4 rear strut tops and try sell 2 of them since my car has 2 front struts and 2 rears not 4 rears.

Anyway, I ended up going through Exeter Subaru www.subaruwrxparts.com as they have quality service, something Rally Performance is lacking.

On October of 2004, I ordered from this company thir ECUTEK reflash for $650.00. I paid the cost up front and was supposidly 3rd on the list, as they were waiting for customers to return their stock units that would then be reflashed and sent out to those waiting. This October it will be 1 year and still no ECU from them.

I have gotten numerous emails from Ken stating "We were 1-2 weeks away from shipping out the product to you" Now he won't even pickup the order line or return any emails. I also contacted a couple of their dealers who said they had stopped carrying his product line due to this same problem.

Am I out my 650.00 or has somebody had any interaction with them.

The company and Ken seem like crooks to me after a year of waiting, excuses and still no ECU.

Hang in there, a refund is only 1-2 weeks away! :lol:

Seriously, check out the merged thread. You are not alone. Some got their money back via their bank or credit card, some by contacting the local authoritays. PM me.

Emailed them 3 times, emailed Ken personally, 2 phone messages - all over the course of 3 weeks. No response at all. What's going on over there?! In each message I mentioned that I was ready to buy. Now I'm glad I didn't.

Seems their phone is now disconnected........