tsfxRS
08-31-2001, 09:21 PM
I drove down to pick up a coupld gaskets for my midpipe I wanted to put on. ONly one was in stock and the other was to be ordered. 2 days later as im pulling into their parking lot I get a call from parts saying the item is in. I had in and they had ordered the wrong one.
Now comes the amazing part though. The parts guy appologizes and picks up the phones and starts calling around. Hes on 2 phones at once looking for my gasket. He found one in stock at another dealership and said he could have it there in 30 minutes. So I went shopping next door and came back 40 minutes later. its not there yet which gave me some time to check out the new WRX's and windowshop/grab some booklets in the dealership. I come back into the parts dept and voila there is my gasket. The parts guy is still being appologetic at this point...
I thanked him and went on my way.
I would recommend this dealership to anyone, so far. I personally would rather have a nice guy/dealership mess up and then fix the problem even if it means an hour of my time. than have a jerk have my part waiting for me and not even say hi.
Now comes the amazing part though. The parts guy appologizes and picks up the phones and starts calling around. Hes on 2 phones at once looking for my gasket. He found one in stock at another dealership and said he could have it there in 30 minutes. So I went shopping next door and came back 40 minutes later. its not there yet which gave me some time to check out the new WRX's and windowshop/grab some booklets in the dealership. I come back into the parts dept and voila there is my gasket. The parts guy is still being appologetic at this point...
I thanked him and went on my way.
I would recommend this dealership to anyone, so far. I personally would rather have a nice guy/dealership mess up and then fix the problem even if it means an hour of my time. than have a jerk have my part waiting for me and not even say hi.