In my past experiences with the Better Business Bureau, they really dont do too much. This is how it went down with me. I called the bbb filed a complaint, you know told them the whole story. They then put it in writing and send it to the business I filed the complaint against. If the the business respondes, the complaint is recorded as a responded complaint. If the business does not respond, the complaint is recorded as an unresponded or unreplied complaint. Other than that the bbb doesnt do much. Its just a way for consumers to get an idea of a business's reputation.