So local competitor shops say they suck? Go figure. Every shop has it's bad stories. I've ordered from other shops as well, but guess what, if the part isn't in stock, you're going to wait for it. If the vendor tells Vivid 2 weeks for a part, Vivid is going to tell you 2 weeks, and when the vendor tell Vivid 2 weeks later that it will be another 3 weeks, that's Vivid's fault and they are totally ****ing the customer? I fail to see how that works.