This is exactly what I wanted to know. Unless we have some off the wall setup that we need a general made up tune just to get to the dyno. Or go and get a custom tune on their dyno. I guess it really is too good to be true... I had hopes that I could get a reliable map that would account for a CAI with a few other bolt-ons..
Maybe in a couple years who knows though, they could find consistencies between mods and previouse tunes and release all sorts of maps like Cobb has done. But ya, they sound like they need some help on the customer service side... if only to speed up the process and keep up with the requests.