I dealt with this same type of BS before too. Vendors on here advertising parts in stock as required to sell in the vendor classifieds. Then you find out..they don't have it in stock.... a distributor or another shop they deal with has it in stock. There is a big difference. I think it needs to be told to the customer that you dont personally have the product at hand, and that it will be drop shipped to them. That way you can eliminate possible problems with condition of parts delivered, the actual quantity on hand and so on. Its hard to do that from 900 miles away. These are the little things customers are looking for...when they dont get them they have every right to complain.
BTW Stok3D...I think you should ****. You work for Mauro and as far as Im concerned if you're not posting with the company name, you shouldnt be posting in this thread at all. Remember you were the one with the Scam thread against you after you failed to deliver a set of struts someone was banking on receiving in a timely fashion. So dont get me started about your comment "if you actually use your head and think about things logically you will never have a situation like this again."
You've been owned!