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Old 07-27-2006, 08:20 PM   #1
AllAWD
Scooby Specialist
 
Member#: 17079
Join Date: Apr 2002
Chapter/Region: MAIC
Location: Alexandria, VA
Thumbs down Bad service at Stohlman Subaru RANT

Hi All,

I wanted to warn people about Stohlman Subaru.

I'm new to the area and took my car for a quick check for what turned out to be a loose wheel bearing. Not knowing where to go in the area I took the car to Stohlman...big mistake. Besides the outright rude treatment from the service manager and tech, I got charged $45 for a 2 min test drive and getting the car on a lift to spend 5 min checking the bearing. I waited for a total of 1.5 hours and got a $640 estimate to change the one wheel bearing. The service manager refused to even talk with me, she just dropped the forms with the cashier and walked away, ignoring my questions. I'm going to file a complaint and will see how they respond.

I've found 2 VW owners who had simliar terrible experiences. My friend had his GTI's body bent by an improperly positioned lift. Aparantly their reputation in the area is notoriously bad. Anyone have experiences with their service good or bad?

I've already got my appointment for Andrewtech next week. I hope they stand up to their great reputation. I will get the bearing replaced, my upipe and downpipe installed for less than Stohlman quoted me for one bearing.
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