Updates and phone calls and email replies is all that is needed - basic stuff. Is this like a 2nd part time job, and the owner works @ a job during the day, and then sells parts when getting out of work? I ordered once, and waited 3 months for a Helix Catted D/P, and I only got my refund after bitching about it here, and then editing my comments, because I felt bad about the post I made. YMMV as they say... I then bought it off e-bay used, and the guy had to package the item twice, because the USPS has certain rules about size/dimension, etc, and he ended up wrapping it up in a thick tweed painter's tarp, and I got the item in a total of 10 days instead of 3 months for a new part.