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Old 10-04-2006, 12:15 PM   #807
DuckStu
Scooby Specialist
Member Sales Rating: (2)
 
Member#: 124060
Join Date: Aug 2006
Location: Bloomfield Michigan
Vehicle:
2004 WRX STI
Silver

Default

Mauro Motorsports is by far the worst I have ever dealt with.

I ordered an AVCR, a TurboSmart BOV, an SPT exhaust, new chin spoilers and fog covers for my STI. (some $1,489.00 worth of stuff with shipping)

After about 2 weeks the chin spoilers and fog covers came in, but it turned out that they sent 2 drivers side fog covers and no passanger side one. Anthony emailed me to say that they seemed to have an extra passanger side one in stock and would send out one overnight along with a shipping label for the return one. That was the end of August, and DHL shows the overnight shipment was created in the system, but that Mauro never actually shipped it out. Tracking number is 17488522052 created August 29th.

When I placed the order I was told that they had a bunch of AVCRs on the shelf, and the BOV too I think. Anthony said in an email on the 29th of August (after I tried to cancell the order because it was obvious they were not going to ship it);

""I'm not sure what you mean by the balance of the order has already been
cancelled....we shipped out the AVC-R and blow off valve a few days ago. If
you no longer need them then please ship them back when they arrive for a
refund.""

This too is a lie. I checked with DHL, and no other order (besides the one that had the chin spoilers and fogs in it) has been shipped, and only the overnight fog shipment was created but never shipped ( you all can check on the DHL site using the tracking number above).

I have had to dispute the charges with my credit card company, because even though they never shipped the items,..they charged my credit card on August 15th, right when I placed the order

He did finally refund the amount for the exhaust on August 31st, but that still leaves $868.99 for the AVCR, BOV, one fog light cover and some shipping that he has not credited as of October 4th.

Anthony at Mauro received the incorrect foglight cover I shipped him back (at my expense) on the 15th Of September.

He emailed me on the 17th of September stating that he had gotten it and would be crediting me the money he owed me (He said $12xx.00 when in fact he owes me $868.99)

I emailed him back about the amount only being the $868.99. No response.

Today is the 4th of October and still there is no refund.

It should be noted that acording to my credit card companies,....Very few online merchants charge credit cards before the items ship. Anthony (Mauro Motorsports) would have you believe that the practice of charging your card for things they do not have,...and then trying to see if they are available,...is a normal way of doing business. YEAH RIGHT!

Anthony uses as an example of long wait being justified his having waited a year for some custom wheels to be made. I was told the AVCR was "on the shelf". How is that the same as having a set of custom wheels made for me in Italy? (In case you are wondering.....It's NOT!)

MAURU CHARGES YOUR CARD FOR PARTS THEY DO NOT HAVE OR WILL NOT SHIP,....AND THEN DOES NOT REFUND OUR MONEY. BOTTOM LINE. He also lies like a rug. I have many proofs of this. I have collected his emails, furum statements , docs from DHL and docs from the credit card company for my attorney.


Here's a link to another forum where lots of unhappy SUbbie owners have stated their experiences with Mauro. Not flattering! My experiences begin at about page 9.
http://http://www.clubwrx.net/forums...=118547&page=4
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