Originally Posted by Greg@Mauro
Catback left yesterday sorry about that short B/O. We had it three day air'd on us because of the delay. We also took care of the Helix DP that we did not charge you for.
Thanks again...looking forward to a reply today.
Part received (and installed). Thanks for the 3rd day shipping.
None of this would have been an issue if you guys had simply returned any one of my emails requesting a status. The estimated shipping time on the website is completely inaccurate: the parts that said "usually ships the next business day", took 6 weeks to get here. I know that it is an "estimate", but then at least answer emails and explain what is going on to the customers.
A simple email saying, "your order will ship in 3 weeks," is so much better than no replying at all. Answering each of my three emails would have completely diffused the situation.
If you have to order the part from somewhere else before you can ship it, then just be up front about it. Maybe it's just as simple as adjusting (raising) your estimated lead times on the website.