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Old 10-09-2006, 07:13 PM   #824
Greg@Mauro
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Member#: 115338
Join Date: May 2006
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Quote:
Originally Posted by jordan_m View Post
Part received (and installed). Thanks for the 3rd day shipping.

My conclusion:
None of this would have been an issue if you guys had simply returned any one of my emails requesting a status. The estimated shipping time on the website is completely inaccurate: the parts that said "usually ships the next business day", took 6 weeks to get here. I know that it is an "estimate", but then at least answer emails and explain what is going on to the customers.

A simple email saying, "your order will ship in 3 weeks," is so much better than no replying at all. Answering each of my three emails would have completely diffused the situation.

If you have to order the part from somewhere else before you can ship it, then just be up front about it. Maybe it's just as simple as adjusting (raising) your estimated lead times on the website.

Jordan
We normally stock the HKS hi-power in abundance because they are fast movers, which is why we have that product marked as "usually ships the next business day". Unfortunately you ordered just as we had run out of that exhaust...the timing just didn't work out I guess. Who were you e-mailing that you didn't get a response? Tracking@mauromotorsports.com? This is the easiest way to get a fast response since I run this e-mail. Anthony isn't always at his desk to do so.

Greg.
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