looking at the website it seems thier focus is on wholesale accounts. Yes they do offer call in direct or email direct order and that is who will get moved to the back of the line if the decision has to be made to ship "an" exhaust to Joe Tuner or to ship 3 exhausts and multiple other items to a tuner shop.. well you get the picture - and also from what I can tell most of the complaints have not been from local pickups - so far I have bougt up-pipe,cat back,pwr radiator,sparkplugs and an ecutech tune ala Clark - over the last 2 years and so far everything has been good service and price. oh yeah I also ordered rear break pads because Surge was out. (called in told him the part number I needed and he had them shipped to my house within 2 days
) - Anyway my 2 cents - I hope all of you who feel duped or that you received less then deserved service that you get it worked out and you end up satisfied. If not just keep doing what your doing and pass on the warning to others.