Originally Posted by limequat
Here's what I do if a dealership asks for VIN:
* First, "Just say no." Cause a delay, ask to see the manager.
Maybe you should instead be polite to the person answering the phone, who most likely has little or no say in how the system was implemented, designed or deployed. After you give them the VIN and they give you the part, ask for the manager's name/extenstion and to be transferred to the manager with your complaints.
Otherwise you are just wasting everyone's time with someone who has little input into the process, and making everyone's day just a little more crappy.
Taking it out on the guy trying to help you is like berating the McD's counter person because you don't like trans fats and just saw "Supersize Me". They can't do a thing about it and the line just grows behind you.