Vivid Racing = Good Prices + $hitty customer service.
After reading some of the followups in this thread, I realized the poor service I received from Dan was not an isolated incident. I originally posted some fairly neutral feedback in a Vivid GB thread I was in on that turned sour for me (stuck to the facts - nothing subjective), and Dan responded with a very public display of unprofessionalism and complete disrespect shown toward me. Needless to say, I shall never purchase from him again. I'm sure he considers this a small loss, but obviously he is setting a tone for the way he does business. I am involved with a network of local WRX owners, and I will be very vocal regarding this incident with every single one that I come into contact with. What goes around, comes around.
I have had numerous dealings with other aftermarket WRX vendors, such as SPO, TurboXS, Kartboy, Godspeed, etc. and I have received impeccable service from each and every one of them. This is the stark contrast between some fly-by-night operation like VividRacing, compared to businesses that have been in practice for many years or who simply realize the value of great customer service.
Here's the thread.
How not to do business.