I don't know about other people who do business with you, but if I have a problem with something I buy and need to get in touch with the vendor I expect them to get back to me one way or another even if they're busy. You don't appear to have such a mechanism in place.
What do I do if I buy the TEC III from you and I run into a serious problem and you're away for weeks on end? I certainly don't expect you to install it for me, but **** happens and I'd like to know that you'll at least answer my emails.
Originally posted by Vishnu Performance
Just to let you know, I've been out of state on a tuning trip for the last week. Just got in yesterday and Joel and I are catching up to a huge collection of emails and voice messages. 4 TEC3 kits are in and have been the process of being packed up. Hope to get at least two of them out today. The other two should go out by Friday. For the last two weeks, we've been waiting for a few TEC3 customers to send back their stock pulley (for core exchange). This sometimes take longer than expected since not everyone installs their kit immediately. Without a collection of these stock pulleys, we cannot make the toothed wheel assembly that the TEC needs to read off of. We have, however, order a bunch of pulleys from Subaru in order to replenish our supply. Obviously, this is something that we should have communicated over the phone and email but we're very sorry that getting in contact with us has been so difficult. We'll be giving all pending TEC3 purchasers a call today.