I got 2k reimbursement for about $3200 parts and labor on both our 02 forester & 03 OBS. Both headgaskets were replaced on the two cars about a month apart. Both external leaks.
I contacted SOA after the fact. The OBS has 86k & the forester 68k.
I was pretty pleased, but still feel that SOA should make this a TSB and have them all replaced since the older headgasket is basically defective.
All of my contact with SOA was through e-mails