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Old 12-11-2009, 12:12 AM   #36
CarShopper
Scooby Newbie
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Member#: 232121
Join Date: Dec 2009
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I think some of these praise posts for Carter Subaru are coming from Internet Sales Manager David North under different names. He's doing it over at SubaruOutback forums as well.


I'll never shop Carter Subaru because they managed to talk down to me before I even stopped in.

When I input my information I put a real email but preferred not to disclose my phone number or name on their "Car Finder" feature.

It did not return search results but instead entered me into their contact database. Not a big deal until...

-----Original Message-----
From: Carter Subaru
To:
Sent: Sat, Dec 5, 2009 10:16 am
Subject: Customer Number[xxxxxxxxx] David North@Carter Subaru in Shoreline

No Name.....No Quote!

David North
Fleet/Internet Sales Manager
Carter Subaru (in Shoreline, Seattle)
425-753-9294

Mildly amused at this guy's smarmy tone, I responded:

Dumb website that signs me up for spam instead of returning search results when I input information, no business!

I figured that would be the end of it.

UNTIL...

-----Original Message-----
From: Carter Subaru
To:
Sent: Thu, Dec 10, 2009 8:55 am
Subject: Customer Number[xxxxxxxx] David North@Carter Subaru in Shoreline

Serves you right.......use your real name for real results....

I would totally have considered this dealership as a source for my next car, lack of search results notwithstanding, until the sales rep decided to lecture me about the horrible offense of not dumping all my personal information into a nameless faceless database for his sales contact convenience.

With this type of anti-customer service attitude, where the internet sales manager is put out that I didn't follow their process EXACTLY right rather than treating me politely as a potential customer I wouldn't even consider walking through the door.
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