06-03-2010, 10:16 PM
Join Date: Apr 2004
I eat pieces of
** like you for breakfast
Dual Drive Thru's!? What? What!
Oh man... I weep for our children.
Supersized: Dunmore McDonald's debuts area's first dual drive-thru
DUNMORE - In response to what it says are customer trends, the McDonald's restaurant on the O'Neill Highway debuted the first dual drive-thru in the Scranton area during Thursday's grand opening.
The newly rebuilt restaurant actually opened May 21, and second-generation owner Patricia Stella said customer feedback since then has been positive.
Her favorite comment came from a regular customer who said, "Thank you for bringing the future to Dunmore."
Change is also coming to the South Scranton McDonald's, located at 900 S. Washington Ave., which will close June 14 for a similar renovation. When it reopens at the end of September, the restaurant will also feature a double drive-through.
In addition to the dual drive-throughs, the Dunmore restaurant now has plasma-screen televisions and ottoman seating. Customers, however, will likely first notice the difference in the restaurant's exterior.
The restaurant, which opened in 1972, was actually torn down and rebuilt.
"What we did here was we actually improved the site flow," said Bill Zuccarello, McDonald's area construction manager.
About 60 percent of McDonald's customers use the drive-through versus foot traffic in the store, he said. "We see more of the trends leaning toward drive-through vehicles."
McDonald's employees in Dunmore can now process twice as many drive-through orders at the same time, Mr. Zuccarello said. Cars alternate at the pick-up window.
Employees working the drive-throughs now see pictures of the vehicles as customers place their orders, which helps streamline service, increase productivity and better ensure accuracy, Mr. Zuccarello said.
Ms. Stella said she's seen a lot of changes in the restaurant over the years.
"I watched this restaurant transform," Ms. Stella said. "The theme was 'Flower Power' back in the '70s."
Customers, such as Bea and Pete Locker, both 71, of Throop, have seen the changes, too. They've been visiting the McDonald's in Dunmore since it opened nearly four decades ago. They were among the customers sipping orange juice from champagne glasses on Thursday.
"We come here almost every day," Mrs. Locker said.
Now twice the Fatty Mc Fat****s can load up on processed meat filler for lunch.