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Old 09-30-2010, 03:13 PM   #1703
DrDanimalSize
Scooby Specialist
 
Member#: 254097
Join Date: Aug 2010
Location: Montreal, QC, Canada
Vehicle:
2010 WRX Hatch

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Quote:
Originally Posted by blackfang View Post
Reviewed by who? They performed repairs without you or Subaru Of Canada's approval. The only reviewing that should be done is what dept. of the dealership is paying the bill and who they are going to fire.
I'm pretty sure they knew exactly that, and that's why they have been "on my side" throughout this. I am relieved to say that the warranty denial did finally get overturned, and the car was released to me free of charge earlier today.

I am still not pleased that the thing blew up in the first place, and though it did get covered, the dealership informed me that if it happens again it WON'T be covered. So, HOORAY, I have a brand new car with a bumper-to-bumper-except-the-transmission-and-anything-else-we-don't-wanna-cover warranty. I had some strong words for them, they had some for me, but in the end I managed to get the car back peacefully enough (I did apologize for some of my outburst).

I called the woman who was 'on the case' at Subaru customer service, and informed her of how it all went down, and told her I didn't like the idea of a selective warranty and the general treatment of this case from front to back. FWIW she told me that higher-ups would be informed of this.

Tomorrow I will go back to the selling dealer and tell them of my woes. I don't know that I'll get any more than "I'm sorry to hear that" but wtv. I need to vent a bit and I want everyone to know about this.

Maybe someone will send me a fruit basket. That would be nice.

Maybe a spare tranny (just in case) would be nice too.
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