They lost me as a customer! For a $12 lug nut end cap, 40 minutes on hold; I hung up and called again trying to get Management on the line for some help...call back again, Who picks up? The knuckle head I was holding for in the first place. What does he say to me? "No one told me you were holding for me?" I call RavSpec and in less then 2 minutes I have my Volk formula lugnut end cap ordered and ready to ship. Thanks Mark. Vivid racing you've lost a good customer. 2-Subies rex-STi, 1-5 series touring, 1-FD .