Here is my short-er
version of how they porked me over
I called and spoke to Jade a couple days ago in RE: an APR wind splitter I saw on their site.
On the site it's listed as $306 and there is a coupon code for $10% off making it $275.40 then add in shipping. I called and spoke to Jade, he quoted me $325.40 shipping included. I agreed, gave him my card # & shipping info and we made the deal. Jade called me that night to confirm that my car was a WRX and not an STi and said it would be a couple days & I would have it. My card was charged the $325.40 on the 3rd.
I got this email on the 3rd:
I just got a call from APR Performance, they are telling me standard shipping is $124 for this item.
Did you want to continue with the order?
but you quoted me a price and I agreed??? I'm at a loss for words, and feel as if you should have to stick to your quote.
I would love to stick to my quote on shipping but shipping has to honestly be paid either way, so us eating the shipping and giving 10% off would actually end up costing us money on the transaction. Normally the shipping is $50 but APR said for this specific splitter its more because of the size.
Well, I have been looking at several websites and the highest shipping on this splitter I have found is $65. I honestly don't think this is right, you gave me a quote, we came to an agreement and I gave you my card number - there shouldn't be anymore discussion about it. Honestly, you would call me back and say great news - we charged you $20 to much for shipping so were going to refund you the money would you??? It's the same thing and not the way to do business. I have 2 WRX's and this puts a bad taste in my mouth for any future dealings with Vivid Racing.
Give me a call when you get a chance.
I would be MORE than glad to sell you this part and get it on your WRX so you can be happy, but again this is what APR is telling me the shipping cost is, you are more than willing to call them yourself and inquire about the splitter and see what they would charge you for shipping cost.
Ill go ahead and refund the full amount back to your credit card so I wont have a hold on your money, until we can agree on what to do about this.
If you charged my card it just proves my point that we had a deal. Im not going to argue with you anymore on this, I went against a lot of reviews saying your company is terrible to deal with and I should not have. Credit my account back tonight, as I found it on rally sport direct in stock $324 shipping included. heres the link - and no one else is charging that kind of shipping! not happy but it is what it is
Sounds good ill have the refund processed tomorrow as my accounting is out
Obviously I don't think this is right, and if you quote someone a price & charge them - you should have to honor that price.
I called and spoke to Shawn a customer service manager and he told me pretty much sorry about my luck they can't sell it to me for that price because they would lose money...sorry for the mix up
I tried to reason with the guy, and I even told him that I have 2 WRX's and buy a lot of parts, and that I was going to put them on blast with all the forums but he didn't care. I guess Vivid Racing has enough money and doesn't need my business EVER