Originally Posted by brbauer
Andy - I appreciated reading your response. I think you make some really good points and it's good to hear some of the comments you made from someone who sells cars.
However, I have to completely disagree w/ the comment above. Maybe your talking about the actual car buying process?? I'm not sure. But I tend to attract car salesman who know very little.
While it may be true for some car salesman (clearly, you know what your talking about), it'd be willing to say that 50% of car salesman really know very little about cars in general. I've been on test drives or even just checking out a car and asked questions that I knew the answer (just trying to see what he/she knows) and they respond "I'm not 100% sure about that, but I can find out for you." OR I ask the year of a used car and they guess something completely wrong. I've asked the year of newer model civics and got the "oh, I think that's an 2003." Which clearly isn't correct. Not trying to hate on them, but I feel like it's their job to know info about the cars and sell me on it......just my 2 cents
Good points. A few things to remember... 90% of whether you're going to buy a car from me is whether or not you like me. Also, I can't memorize 30 facts about every car we make for the last 10 years. That's impossible. I can't even imagine how much it sucks at a brand that has 10 or even 20 models. If you ask me a question I don't know that's exactly the line I'll give you... I don't know, but I'll find out. And then I'll hope you forget about it.
Also, you're right about getting newbies. Average stay in the car business is 1 year. Most of the guys on a floor are under 1 year - I'd say probably 80% in a large showroom. There's only one or two guys that are able to hack it on a long term basis and those are the guys that know more about the things you're asking about.
Selling cars isn't about knowing cars, it's about knowing people. We as enthusiasts are the exception, not the rule. My job is to help you buy the car, not necessarily to educate you about every difference between an 03 and an 05 Civic. See what I mean?
In regards to my statement that you quoted, I sell on average 15 cars a month. That is 180 a year. How often do you buy them? Who has the upper hand? That's the point I was trying to make.