Great thread idea Andy. I hope you dont mind if I chime in a bit. I sold for 7 years and have been in service now for 2, starting when I was 19. I also work at a BMW/MINI dealership but have spent most my time on the MINI side.
Originally Posted by brbauer
Andy - I appreciated reading your response. I think you make some really good points and it's good to hear some of the comments you made from someone who sells cars.
However, I have to completely disagree w/ the comment above. Maybe your talking about the actual car buying process?? I'm not sure. But I tend to attract car salesman who know very little.
While it may be true for some car salesman (clearly, you know what your talking about), it'd be willing to say that 50% of car salesman really know very little about cars in general. I've been on test drives or even just checking out a car and asked questions that I knew the answer (just trying to see what he/she knows) and they respond "I'm not 100% sure about that, but I can find out for you." OR I ask the year of a used car and they guess something completely wrong. I've asked the year of newer model civics and got the "oh, I think that's an 2003." Which clearly isn't correct. Not trying to hate on them, but I feel like it's their job to know info about the cars and sell me on it......just my 2 cents
I do agree a salesperson should know their product as well as their inventory. There is no excuse. But at the same time, it's not their job to know every little detial if you are buying a used car. He/she should do thier best to find the answer for you. The response you got is 100% correct. Would you have prefered a guess? Because you are quizing the salesperson, I'm sure if the guess would have been incorrect they would have lost all credibility with you. Do you do the same thing in fine resturaunts when you know you'll be leaving upwards of a $100 tip?
A new car is totally different as you're mastering one product and being trained at the same time.