Since I purchased the car three months ago, they've changed management three times.
I bought a brand new 2012 Impreza. By the time the deal was done it was late and the service guys were lomg gone. It was basically fresh off the truck with 6 miles. They told me to come back and they'd detail it and all that jazz. They did a horrible job, and that was when the nightmare began. I ignored the crappy prep job they did and drove it. Its had a few issues and the service manager is just totally rude and dismissive of any complaints.
Took it in for its first service. They way over-filled it with oil. The coolant is at the low mark and they didnt bother to top it off. Or check the tire pressure. Or the air filter. They even somehow spilled oil all over the engine and engine bay.
SOA has been slow to respond and I'm greatly regretting buying this car from this dealership. If you're in central fl, go anywhere else!