I know these threads are getting old, but for the sake of keeping records, I figured I would post this on NASIOC.
2011 STI, 15,xxx miles, turbo back exhaust, tune, blown ringland, number 4 cylinder is at 55 psi. The car throws no codes, and to the average guy, it probably would not seem like anything is wrong.
A few weeks ago I noticed a lack of power and boost. I confirmed this with the boost gage on the accessport, which would not get above 11. I went home to look at the car, took the intercooler off, and oil started dripping out everywhere.
I called the shop where I had the car tuned, and they told me to have it towed to their shop. After 2 hours with the car, they told me I had a ringland failure in the number 4 cylinder, and that the compression test came back at 55 psi for this cylinder. We devised a plan to build the engine and make the car fast. At an estimated cost of $12-14,000, I need to get a loan to do this, but I know I would be happy with the car, and I hope to make the engine more resistent to failures.
Just to play all my cards, I went to the dealership where I bought the car. I told them my mods, the other shops diagnosis, and asked if there was any warranty on the car. They told me that even with the mods, the ringland should not fail this early. They gave me Subaru Customer Relations number, and told me that SCR were the only ones who could help, since the car was tuned.
I called the number, and Subaru said they have a good faith policy, and they would like me to have the car towed to them at their cost, to see if there was anything they could do.
The dealership gets the car and goes to work. I get a call the next day telling me that there is no way I blew a ringland, because the car never threw a code. The tech told me that it was "beyond logic", and "impossible" for this to be the case. He then goes on to say that I need a compression test at a cost of $150.00 to diagnose the problem, and if that does not reveal the problem, they will have to do more work, possibly at my expense. He tells me they will do the leak down test, call me with resukts, and we will go from there.
3 days later...
I got a call today from the tech. He told me that I had a ringland failure in the number 4 cylinder, the rod was shot, and the head gasket blown. He then goes on the say that I once had my oil changed at another dealership, and they flagged my car as "highly modified", and thus I no longer have a warranty. For $2,000.00 they will fix the problem. He then goes on to say that COBB Accessports are horrible for the car, and that is the reason for my problem.
My real problems.
How did Subaru's gesture of "good will" result in a diagnostics bill that will probably be $600 or more, even though I never authorized it? How come they took 3 days to get back to me, when they said they would call my after the compression test? If the car was black flagged by a previous dealership, why did I go through all of this at my expense? If it is in the system that the car is not to be under warrenty, and I told them I wanted to know if they could fix it under warranty, why didn't anyone say no, before all this crap started?
What to do.
I really do not want to pay Subaru for anything besides the compression test that i agreed to. I never authorized whatever work is necessary to determine a bad rod and blown gasket. I do not see any point to fixing the engine with Subaru, even if I go back to stock, since there is no warranty.
So, It is time to build the engine. I must say though, I am really disappointed with Subaru, not the car, just the people I talked to recently. There inability to communicate with each other, and give me a straight answer. I feel used. They convinced me to bring the car in under the pretense that it would be warranted with a gesture of good faith, then rescind that offer, and left me with a bill for a problem that I had already paid to have diagnosed.