Originally Posted by RossLH
So they're selling parts to cars they dont know two ****s about, and you find that acceptable why? Some parts are easiest and most convenient to get at a dealership, have no part number, and spending half an hour trying to describe the $4 part you want to a salesman who cant tell an Impreza from a Tribeca is an experience that'll likely turn you away from going to that dealership ever again.
If you sell cars, know about the cars. If you sell parts, know about the parts--that means you have to know about the cars too. Simply knowing how to use the computer to look up part numbers is not good enough.
Agreed. At the dealership I bought my car from the guy at the parts counter changed the lightbulb (noticed the windshield washer fluid was low and filled it), programed my key fob, got under the car to check out the axle boot I broke. All this being at some used car dealership. Sure, the dude drives a WRX but it was nice to see how much cared about his job and customers.