I wish the Internet wasn't around for certain customers. They get the code for autozone, look up and find someone saying it is this part, buy said part then want it installed. So we will go ahead and do that but usually a) their diagnosis they "found" on the Interwebs sucks b) they bought the worst POS part.
And when we put said part in and it doesn't fix the issue they claim we installed it wrong lol.
I'm glad I don't have to deal with customers all the time because honestly some of them would drive me bat **** crazy.
Or my favorite is you charge for diagnostic, but does that get applied to my repair... Uh no I have to pay the tech to look at it why would I do it for free (I mean I can hide it in the repair but that's shady)
That's like asking a doctor to check you out for free. Your paying a professional for their diagnosis. Just the things that go through people's heads sometimes. Sorry rant but I delt with 8 billion idiots today zzz
My favorite today "You did B repair now Z doesn't work" its all your fault" this is 6 months after we last saw the car. In no way shape or form is replacing a fuel pump related to her car leaking coolant lol.