First and foremost I am glad you are safe and the situation did not become any worse. As an employee of Nate Wade Subaru I saw this post and was very concerned. I do not work in Service nor do I know anything about the situation but I felt the need to reach out to you and apologize for the experience you had. From the details you described, it's obvious you may never use our services again and that's understandable. I'm not trying to solicit or come up with excuses, this isn't the place for that. However, I did feel it necessary to apologize on behalf of our dealership for not being able to better communicate and resolve the issues for you. I know this doesn't make everything disappear but, again, felt it necessary to reach out to you so, at the very least, you know your voice has been heard.