Originally Posted by C Koch
I bought my 08' Impreza Outback Sport at Bath a couple years ago. I got a decent deal (I had no trade in), and the sales guy talked to me more than my husband. All was well, more or less, till I took it to Charlie's for oil/filter change and a sticker. The car had less than 40K on it and Charlie's said the rear brakes would not pass inspection, the front brake pads were "paper thin," and - get this - the cabin air filter behind the glove box needed to be changed. Seriously? I didn't even ask you to look at that! A trifecta of "bend over."
Exactly how did you get 'bent over'? Your car was in for inspection - which means they obviously have to check the brakes - and they did not pass. As far as your cabin air filter goes, it's called CUSTOMER SERVICE. They inspected it (and probably your belts, hoses, etc) at no charge, and offered you the opportunity to have a maintenance item taken care of. Nobody was forcing you to replace it, and, in fact, you declined the service. Would you rather they notice an alternator belt ready to break and not tell you because you didn't ask them to check it? I'm certain you'd rather break down somewhere in the middle of Nowhere, Maine on a cold winter night. Bet you would have appreciated a 'heads up' about that belt then.