I just got an email from them that makes me feel much better.
I didn't think about the hurricane, it turns out they did get hit!
Of course I understand and am sorry they had to go through that and have damage to deal with.
My steering rack is not so important in light of that.
Apologies for starting the thread but I am getting desperate to get the car fixed and thought I'd better have a "plan B" in place to get it fixed.
I'm 100% confident they will look after me and I'll wait patiently now.
I hope they and their families are safe and unhurt.