I'm having the same problem with my 09 wrx with 26,000 miles on it. I got a rod knock and they said I would be good to drive it until they have a rental car available. Well after going back and fourth complaining...they finally gave me a used car they were trying to sell. After weeks not hearing back from them I contacted SOA and complained. So now their replacing my clutch and dropping in a new short block. They are also fixing my clutch assembly that goes into the firewall. It needed to be rewelded, all for free. Hopefully I'll have my car back within the next week.