I was treated the same exact way when I contacted SOA ditto for the yeah we aren't giving you crap for having to wait eventhough it was our fault. SDC which controls my lovely area however was a lot better in handlng the situation as was my dealer. The ppl at SOA seem to not know how to do their jobs, based on the person you get, they may or may not even know how to look up a von. I kept in contact with my salesman and had him check with sales manager for status updates and etc and also let them the dealership know that you would like to be compensated in some way for the time since SOA is being their usual unhelpful selves. Customer support at SOA sucks, period. Unfortunately you just gotta keep checking weekly because they seem to purposely make the system difficult for all.