Agreed, Tibor helped me a lot when I bought it, made me an extended steering column etc and was great all round, apart from the long wait.
I would be happier if they would just say "Sorry but you're on your own" instead of stringing me along with "We'll sort you out!".
I don't care and am not angry at Q Rack, at this point I just want to work out how to replace the seal. Seems no one knows how.