I shipped to a different address than my billing. IIR has a great system to weed out potential scammers. I appreciate that. It's a great system.
I ordered 4 different things. First 3 came in no problem, 4th was a different story.
IIR sent me 3 tracking numbers, 2 were valid, 1 did not work. When I called and asked about the 1 that didnt work, I was told I was given someone else's UPS tracking#, and my last package was sent fedex. I thought this was kind of goofy, and didn't feel like the "whoops" explanation wasn't good enough for me spending SO much with a company. I was given the tracking number for my last order, and it came on schedule. (btw, I had to call. IIR was ractive instead of proactive)
My only advice as guy that works in the service industry for a multi-million dollar company, is that maybe your shipping department should be on point, and a little more accurate.