Originally Posted by jhmr
I think he was just a bit over the top with how exasperated he was about the subject. He could have just said, "Something is up with Cosworth. I tried buying pistons from them and they refunded my money without reason. Their customer service is nonexistent at the moment. Just a heads up."
He just gave his story .. never bashed or exaggerated. He simply gave his experience with them, and recommended people avoid them right now .. which is good advice by the sounds of it.
And let's be honest here, had he just said what you recommended, people would have bashed him the other way for not giving proper details, and demanded he explain.