Had a customer come in yesterday with his Suzuki Reno, and elderly gentleman with his wife. He was having a problem getting the shifter from drive into either reverse or park.
Wrote up the ticket and sent it to the tech. Tech comes in asking for more information. I go in and ask the customer some questions, realizing, in my head, what the 'problem' is.
I asked the customer if he just purchased the vehicle...he said no, he's had it since new.
I asked the customer if he was pushing the shifter down to go from drive into reverse or park....his response "I know how to operate my car!"
I asked him to go out with the tech and see if he could demonstrate what happens.
He goes out to the car with the tech and sits in the passenger seat. (The tech was waiting in the car...he hadn't moved it yet). The tech talks to him for a minute, and the customer procedes to try and put the shifter into park.
"See...I told you it doesn't work!"
The technician procedes to show the customer that he can do it, by pressing the shifter down and shifting into park.
"Well, I've never had to do that before!" What did you do?"
I then asked the customer to get into the drivers seat, and asked him to try again. This time, it kind of went in because he was slightly pressing on the shifter.
"See, sometimes it does that too."
The technician proceded to place his hand on the customer's and said to try again. While helping the customer press a little harder, the shifter moved right into gear.
"Well, that's odd....." was all he could say. I had to explain to him that the angle he presses on the shifter from the drivers seat made it seem like he wasn't pressing the shifter previously, when he really was.
I didn't have the heart to tell him that it was probably because he was getting older (he was in his 80's) and didn't have the strength to press on the shifter.
He then got in his car with his wife, and backed into a car parked across from him....luckily, there was no damage.