Not everybody acts like the spawn of satan lol. that's cool though, at the nissan dealership i used to work at customers would bring cookies, fudge, etc. I like to think I'm helping the customers the best that I can to my abilities. Being a tech at the dealership we're pretty much treated like peasants and scum. But I know I can do little things here and there to help like correct diagnosis, proper repairs, hell! even wiping off the engine cover or wiping the star on the hood with a microfiber after I'm done working on it.
I think people forget we're humans and that with the volume of work we have to do on a daily basis we are bound to screw up at least once. But we aim for quality yet!