I know they keep getting mentioned, but I think it's well deserved -- Santa Cruz Subaru has THE best service in the Bay Area, hands down!
I had problems with my tranny popping out of 1st gear and had SOA set up a warranty job for me at Santa Cruz. I had it repaired a year ago at Stevens Creek but the problem came back. John Dicochea, the service manager at Santa Cruz, personally handled the repair.
Awesome service! Everyone there was professional and pleasant. These guys really seem to care about making the Subaru ownership experience work. Even got a spankin new OB Ltd. Sedan as a loaner in the meantime.
It's a haul going down over 17 but that's the only place I'm ever going for my Subie needs.
BTW, they're also open on weekends just for us people living on the other side of "the hill".